provider management database facilitates provider enrollment and program evaluation
DESCRIPTION
Provider Management Database Facilitates Provider Enrollment and Program Evaluation. Jennifer West, MPH Health Educator VaxTrack Immunization Registry Program Riverside County Department of Public Health Riverside, CA. Overview. Riverside County background Riverside County goals - PowerPoint PPT PresentationTRANSCRIPT
Provider Management Database Provider Management Database Facilitates Provider Enrollment and Program EvaluationFacilitates Provider Enrollment and Program Evaluation
Jennifer West, MPHHealth EducatorVaxTrack Immunization Registry ProgramRiverside County Department of Public HealthRiverside, CA
OverviewOverview
Riverside County backgroundRiverside County background
Riverside County goalsRiverside County goals
Riverside County progressRiverside County progress
Rationale for building a Provider Rationale for building a Provider Management Database (PMDB)Management Database (PMDB)
OverviewOverview
PMDB development PMDB development
PMDB screen prints and sample reportsPMDB screen prints and sample reports
Results of using the PMDBResults of using the PMDB
ConclusionsConclusions
Where to get more informationWhere to get more information
Riverside County BackgroundRiverside County Background
Riverside County joined the mature Riverside County joined the mature San Bernardino County registry in July San Bernardino County registry in July 20002000
Riverside wanted to conduct an Riverside wanted to conduct an accelerated provider enrollment phase accelerated provider enrollment phase in order to match San Bernardino’s in order to match San Bernardino’s high rate of provider participation as high rate of provider participation as soon as possiblesoon as possible
Riverside County GoalsRiverside County Goals
Enroll 100% of Department of Public Enroll 100% of Department of Public Health clinics by December 2001Health clinics by December 2001
Contact 100% of private health care Contact 100% of private health care facilities and enroll 60% of eligible facilities and enroll 60% of eligible facilities by December 2004facilities by December 2004
Riverside County ProgressRiverside County Progress
Department of Public Health clinics Department of Public Health clinics enrolled on scheduleenrolled on schedule
Due to staff turnover and other factors, Due to staff turnover and other factors, private provider enrollment had a slow private provider enrollment had a slow startstart
–Enrolled 18 private health care facilities Enrolled 18 private health care facilities between January 2001 and June 2002between January 2001 and June 2002
The need for some kind of provider The need for some kind of provider management system was evidentmanagement system was evident
Rationale for building a PMDBRationale for building a PMDB
1.1. To accelerate private provider To accelerate private provider enrollment by enabling staff to organize enrollment by enabling staff to organize and manage a high volume of provider and manage a high volume of provider datadata
2.2. To facilitate long-term retention by To facilitate long-term retention by providing a reliable follow-up systemproviding a reliable follow-up system
3.3. To serve as a tool for program and staff To serve as a tool for program and staff evaluationevaluation
PMDB DevelopmentPMDB Development
Began development of Provider Began development of Provider Management Database (PMDB) in Management Database (PMDB) in June 2002June 2002
Implemented in July 2002Implemented in July 2002
PMDB has been growing and evolving PMDB has been growing and evolving ever sinceever since– Has become an indispensable tool for the Has become an indispensable tool for the
entire registry staffentire registry staff
The SwitchboardThe Switchboard
Clinic Demographics/StatusClinic Demographics/Status
Management and User ContactsManagement and User Contacts
PractitionersPractitioners
Users / User TrainingUsers / User Training
Marketing Activity / TechnologyMarketing Activity / Technology
Enrollment Dates / Service Opt.Enrollment Dates / Service Opt.
Computer and Printer DetailsComputer and Printer Details
Calls, Mailing Due / Survey Hist.Calls, Mailing Due / Survey Hist.
Notes / Action ItemsNotes / Action Items
Help DeskHelp Desk
Search by User NameSearch by User Name
Search by Practitioner NameSearch by Practitioner Name
Committee ManagementCommittee Management
Outreach PlannerOutreach Planner
Main Reports MenuMain Reports Menu
Health Educator Reports MenuHealth Educator Reports Menu
Management Reports MenuManagement Reports Menu
Help Desk Reports MenuHelp Desk Reports Menu
Other/Special Request MenuOther/Special Request Menu
Open Action Item ReportOpen Action Item Report
Shows follow-up due by specified region (staff respons-ible) and date range
Clinic Profile ReportClinic Profile Report(pg 1)(pg 1)
Clinic status Contact info Eligibility Important dates Reminder/Recall FU trng checklist Practitioner list Next FU due date
Clinic Profile ReportClinic Profile Report(page 2)(page 2)
User list
Computer list
Contact log
Help Desk log
Space for notes
made during
phone calls or
site visits
Results of Using the PMDBResults of Using the PMDB
1.1. Accelerated private provider enrollmentAccelerated private provider enrollment
–Within 3 years of becoming part of the Within 3 years of becoming part of the VaxTrack regional registry and within 14 VaxTrack regional registry and within 14 months of implementing the PMDB, months of implementing the PMDB, Riverside County has completed 100% of Riverside County has completed 100% of new private provider contacts and enrolled new private provider contacts and enrolled 56.7% of eligible clinics56.7% of eligible clinics
Results of Using the PMDBResults of Using the PMDB
1.1. Accelerated… (continued)Accelerated… (continued)
–1-2 staff made 290 new contacts in 14 mo.1-2 staff made 290 new contacts in 14 mo.
–511% increase511% increase
–Expect to reach goal of 60% eligible Expect to reach goal of 60% eligible private provider enrollment by December private provider enrollment by December 2003, one year ahead of schedule2003, one year ahead of schedule
–Before PMDB: Enrolled 18 PMDs in 18 mo.Before PMDB: Enrolled 18 PMDs in 18 mo.
–After PMDB: Enrolled 92 PMDs in 14 mo.After PMDB: Enrolled 92 PMDs in 14 mo.
Results of Using the PMDBResults of Using the PMDB
2.2. A reliable follow-up system that A reliable follow-up system that facilitates long-term retentionfacilitates long-term retention
–Notes/Action Items section allows the Notes/Action Items section allows the user to document all interaction with the user to document all interaction with the clinic and customize follow-up interval to clinic and customize follow-up interval to the needs of each providerthe needs of each provider
–Open Action Item Report ensures timely Open Action Item Report ensures timely follow-upfollow-up
Results of Using the PMDBResults of Using the PMDB
3.3. A tool for program and staff evaluationA tool for program and staff evaluation
–Report results can be limited to date Report results can be limited to date range, provider type, enrollment status, range, provider type, enrollment status, geographical region, staff assignmentgeographical region, staff assignment
–Internal forms generated by the PMDB Internal forms generated by the PMDB ensure that all procedures are followed ensure that all procedures are followed and no clinic or user falls through the and no clinic or user falls through the crackscracks
ConclusionsConclusions
The PMDB is an excellent tool for The PMDB is an excellent tool for accelerating provider enrollment, accelerating provider enrollment, facilitating long-term retention, and facilitating long-term retention, and providing data for program and staff providing data for program and staff evaluationevaluation
For More InformationFor More Information(PMDB copies available upon request)(PMDB copies available upon request)
Jennifer West, MPHJennifer West, MPHHealth EducatorHealth EducatorVaxTrack Immunization RegistryVaxTrack Immunization RegistryRiverside County Health DepartmentRiverside County Health Department10370 Hemet St, Ste 30010370 Hemet St, Ste 300Riverside, CA 92503Riverside, CA [email protected]@co.riverside.ca.us