USAG HUMPHREYS

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Proudly Serving Camp Humphreys and the Pyeongtaek Communities

Volume 1, Issue 5

A Camp Humphreys Fire and Emergen-

cy Department employee recently was

named the Army Dispatcher of the Year,

for her active role in saving lives every

day.

“911, what’s your emergency?” -- Is a

question Kim, Hye-un asks many times

every day. Her training collectiveness and

calm responses enables her to reassure

effectively, communicating and respond-

ing to all incoming calls.

Although firefighters and military po-

lice often get acknowledged for their

service on the emergency site, Kim, who

plays a vital role behind the scenes, is

being recognized as the Army’s 2018 Fire

and Emergency Services Dispatcher of

the Year.

U.S. Army Installation Management

Command Headquarters in San Antonio,

selected Kim of over 82 nominations, for

her excellence in compliance with the

Department of Defense, Army, and local

protocol dispatcher standards. Her team-

work, quick decision making skills and

multi-tasking, coupled with her educa-

tion, training and certifications, distin-

guished her from the rest.

Kim has served as an emergency ser-

vices dispatcher at Humphreys for nine

AWARD, continues on page 3

What’s Inside

Page 2

Remarkable

Employee –Glen Ranes

Page 3

Unsung hero story

continues

Page 4

National Prayer

luncheon

Page 5

NFL players coming

to Camp Hum-phreys

Page 6

Busan—second

largest city in Korea

By Sameria Zavala

USAG-H Public Affairs

Unsung hero wins dispatcher of the year award

U.S. Army Garrison Camp Humphreys Fire Chief Gil Lozano and Garrison Command Sgt. Maj. Antonio Lopez, present Emergency Dispatcher Kim Hye-un with

her award for being named the 2018 Fire and Emergency Services Dispatcher of the Year, at the Camp Humphreys Fire Station, March 29. Kim was awarded

for her excellence in compliance with the Department of Defense, Army, and local protocol dispatcher standards. (Photo by Sameria Zavala,

USAG-H Public Affairs)

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HELPFUL LINKS

USAG Humphreys

USAG Humphreys Facebook

USAG Humphreys Twitter

USAG Humphreys Flickr

USAG Humphreys

Family and MWR

USAG Humphreys YouTube

Eight Army Newcomers Page

https://ice.disa.mil

REMARKABLE EMPLOYEE

Serving more than 20 years as a con-

tractor and government employee,

Camp Humphreys’ Education Service

Officer Glen Ranes, goes above and

beyond to help Soldiers meet their

education goals.

“The best part about my job is help-

ing Soldiers,” said Ranes. “Its important

for Soldiers to have a higher education

to further their career in the military or civilian life. I feel grateful

to be here to assist them in accomplishing their goals.”

Ranes’ life lesson:

“I would like to advise everyone who are pursuing their degree

to make sure you go to an education center and talk to a counse-

lor before selecting a school,” said Ranes.

“You don’t want to make the same mistake I’d made,” he said.

“ I talked to someone other than a counselor and later found out

that the school I was attending was not an accredited school.

Therefore, I had to repeat all the classes I’ve taken. If I had talked

to a education counselor before I started, I would not have made

this mistake.

“So please remember to talk to an education counselor before

you select a college—it is important to make sure you get credit

for your classes.”

Credit: Lisa Kim, USAG-H Public Affairs Intern

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years, but has served for a total of 19

years in Korea.

Her success also contributed in know-

ing how to manage stresses during criti-

cal times and having her emergency

medical dispatcher certification current.

“The job of a 911 Emergency Dis-

patcher can be very stressful,” said Dan

Clark, USAG Humphreys deputy fire

chief. “As firefighters, we can physically

break down a door if we have to when

we need to save someone,” “Our dis-

patchers are placed behind a phone and

do not have the physical outlet for

stress as firefighters do on the scene.

“If someone is calling and their baby

can’t breathe, our dispatchers are able

to walk them through the steps of per-

forming CPR, that is why it is so benefi-

cial they are emergency medical dis-

patcher certified.”

When a dispatcher receives a call,

they have 60 seconds to answer the

phone, gather key information from the

person in distress, input it into the com-

puter, determine where to send help,

AWARD, continued from page 3 and alert the appropriate fire station for

the response. In 2018, Kim answered a

large portion of the department’s 2,677

emergency call incidents, and processed

more than 99 percent of her calls in 60

seconds or under.

She shares that her position, alt-

hough stressful at times, is rewarding.

“One of the most difficult time I re-

member as a dispatcher, was walking

into work as a serious emergency call

was in progress and I had to take over,”

Kim said, as she was facing her six moni-

tors. “The person was unresponsive and

I had to take over the call as the fire

team was administering CPR, while sim-

ultaneously dealing with a fire alarm at

another location.

“We didn’t know if the person would

make it. The first and second attempt to

revive him using the defibrillator was

not working; however, the third attempt

worked. He is doing well now and is pre-

sent today,” said Kim.

She also noted, it is important to

know your location before you make

emergency calls.

“Currently, one of the biggest chal-

lenges we face as dispatchers is when

callers do not know where they are

when they call,” Kim said. “I know its

difficult sometimes here in Korea but It

takes longer to send help if they don’t

know where they are — every minute

counts. To prevent this from happening,

we advise everyone to pay attention to

their surroundings in the case of an

emergency.”

Kim’s bilingual skills are also a huge

benefit for her fielding emergency calls

here at Humphreys.

She receives call from the local Kore-

an dispatch center when Americans call

them first. They are transferred to the

Humphreys dispatch team, where Kim

usually takes the calls.

“In order to save precious time, Eng-

lish speaking people should call Camp

Humphreys 911 Dispatch Center at 031-

690-7911,” added Kim.

Humphreys Fire and Emergency Ser-

vices is expected to exceed the volume

of emergency incidents in 2019, due to

the increase in population.

“911, what’s your emergency?” -- is a question Kim, Hye-un asks many times every day. Her training collectiveness and calm responses enables her to reas-

sure effectively, communicating and responding to all incoming calls. In 2018, Kim answered a large portion of the department’s 2,677 emergency call inci-

dents, and processed over 99 percent of her calls in 60 seconds or less. (Photo by Sameria Zavala, USAG-H Public Affairs)

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SAVE THE DATE:

Humphreys Family

and MWR

APRIL 6 Month of the Military Child Carnival Burke SKIES CYS Center, Building 6317 TIME: 11 a.m.

APRIL 13 Humphreys Amazing Race Downtown Recreation Center TIME: 10 a.m. Registration Deadline: April 8

APRIL 20 EGGcellent Family Adventure Four Chaplain’s Memorial Chapel TIME: 1 p.m.

APRIL 26 MAGIC: The Gathering Downtown Recreation Center TIME: 7 p.m.

Chaplain (Col.) Samuel S. Lee, United States Forces Korea command chaplain, speaks to Soldiers, civilians, and families during a National Prayer Luncheon

held at the Morning Calm Center on Camp Humphreys, March 20. Humphreys' Religious Support Office hosted and welcomed Camp Humphreys community

members to enjoy, build fellowship, and worship freely together. (U.S. Army photo by Sgt. Christopher B. Dennis, USAG-H Public Affairs).

2019 National Prayer Luncheon

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What’s HOT?

Humphreys Housing Office closure, April 10

The Housing Office, Bldg. 6400, will be closed for internal training April 10 starting at 12:30 p.m. Normal hours will resume the following day.

Texas Roadhouse extended weekend hours

Texas Roadhouse hours of operation are Monday - Friday from 4 -9 p.m. and Saturday – Sunday from 11 a.m. – 9 p.m. Looking for Volunteers to teach English

Pyeongtaek Elementary and Middle schools are looking for volunteers to teach English; no pre-requisite required, with flexible times to meet your availability.

To register, please provide your email, contact phone number and available days and times at Humphreys.garrison@gmail.com or call USAG-H Public Affairs Office at 05033-56-1080. You can make a difference!

USO-NFL Tour coming to

Camp Humphreys April 6

Come meet and greet the NFL stars at Camp Hum-

phreys! The event is free and everyone is invited.

April 6 locations and times:

12 p.m.—Month of the Military Child Carnival at

Burke CYS SKIES Center

1:40 p.m.—Humphreys USO (Sentry Village); meet

and greet

4:30 p.m.—Downtown Recreation Center; meet

and greet; “Football Kick-Off Challenge” - interac-

tive activity

For additional information on the USO’s partner-

ship with the NFL, please visit USO/NFL

For more information on the event, please call

Special Events at DSN 757-1640/COMM 05033-57-

1640.

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Submit stories, nominations, photos to USAG Humphreys CONNECTIONS to: usarmy.humphreys.imcom-korea.mbx.usaghumphreyspao@mail.mil

The Connection is an unofficial publication published under the provisions of AR 360-1 for members of the Department of Defense. Contents of the Connections are not necessary the official views of, or endorsed by, the U.S. Government, Department of the Army or

the USAG Humphreys. The Connections is a free bi-weekly publication distributed via email every other Friday, except when that day is an American holiday, then the Connections will be published on Thursday. All items are subject to editing for content and to insure

they conform with DoD guidelines.

Busan, formally known as Pusan, is the second largest city in Korea after

Seoul. Busan has many watersport activities, attractions, stunning beaches,

and a variety of foods to enjoy! Busan Activity

Busan has many international events, such as

the biggest film festival in Asia, Comedy Festival,

G-star, Motor Show and Boat Show. Every fall,

the festivals brings in huge crowds from all over

the world to enjoy film, dance, music, and food.

Gwangalli Beach

Gwangalli beach is known for its permanent outdoor

stage on the beach. The locals and nationals bands

use the stage to perform to the audiences. Nearby, is

the Waterside, Waterfront, Beach Parks, and Marine

Leports Center. You can also enjoy a variety of ma-

rine sports such as banana boats and windsurfing at

this beach.

Gwangalli Bridge

Gwangan bridge is known for its ‘multimedia mari-

time’ show. The bridge lights up at night, to show-

case its various fireworks, as well as colorful laser

shows with special theme music every year. It is one

of the largest fireworks festivals in the country.

Milmyeon (mil-myon)

It is one of the most popular dishes in Busan and can be

eaten cold, warm, or mixed with seasoning. It was intro-

duced in Busan, during the Korean War, in the early

1950s, and was named Milmyeon. Refugees gathered in

Busan and made noodles from flour, which was available

to them through the U.S. Army. In 2009, it was also des-

ignated as the representative food of Busan city.

Credit: Kim, Won-hyeong, USAG-H Public Affairs Intern