1

Participatory DesignWhen:- design of organizational change- one organization / community- change = the people act differently- future users available

Aim:- improve users’ mastery & autonomy (i.e. user experience)- they make change, you make tools

How:phase 1: mutual learningphase 2: participatory decisionphase 3: making the change

2

phase 1: Mutual learning- build knowledge for designers and users; NB both ways- build mutual trust & respect

Prototyping aims:- expand the space of design opportunities;- increase number of ideas by enabling users to get technical imagination

- different examples of technologies- extremes and trends- many examples- very non-finished- simple materials- invite users to make changes

3

phase 2: Participatory decision- decide what to change- together with those who will make the change happen

Prototyping aims:- narrow the number of possibilities; what could work here, with these limits?

- relevant examples- details of few concrete ideas- focus on the role of the tool- decide which tool to develop

- share power and responsibility - shared quality standards - shared commitment POV: “overview”

4

POV: “communicating on their own terms”

?

5

phase 3: Making the change= manage many parallel change processes- build the tools- make procedures- prepare the organization for the change: learn new tools & new routines

Prototyping aims:- specify the artifact- work on important details of the artifact as it will be used in context- focus on the look & feel of the artifact and how that affects the use activity