protocol solutions the essentials for a polished professional presented by: diane brown former...
TRANSCRIPT
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Protocol SolutionsThe Essentials for a Polished Professional
Presented by: Diane BrownFormer Deputy Director of ProtocolOffice of the Secretary of Defense
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Overview Business Etiquette
Protocol Solutions
Business Entertaining
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First Impressions are
Lasting Impressions
First Impressions are
Lasting Impressions
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Business Etiquette
Handshake Introductions Nametags Art of mingling Business card protocol Today’s technology
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The Handshake
Culture will dictate an initial greeting…in the United States the
handshake is our form of greeting
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The Limp Fish
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The Bone Crusher
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The Politician
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The Ultimate Handshake Web-to-Web
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Shaking Hands in our Culture The Winning Way
Web to Web Shake-Shake, release Eye contact Positive, smile with enthusiasm Repeat the name• General Martin, it is a pleasure……
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Basic Rules of Introductions The person you mention first is who you are honoring
To you versus You to
Mention something about the person you are introducing, this serves as a starting point for conversation
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“Mr. Ambassador, I would like to introduce to you General Smith. General Smith is the Commander at Andrews AFB and is hosting the Joint Service Open House. His Excellency is the Ambassador of Kuwait.”
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““Mr. Senior Executive, I would Mr. Senior Executive, I would like to introduce to you Mr. like to introduce to you Mr. Junior Executive, from the Junior Executive, from the accounting department. Mr. accounting department. Mr. Senior Executive is our Director Senior Executive is our Director of Public Relations.”of Public Relations.”
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““Senator Warner, may I Senator Warner, may I introduce Ms. Doe, President introduce Ms. Doe, President of Doe Exports. Ms. Doe’s of Doe Exports. Ms. Doe’s firm is one of our state’s firm is one of our state’s leading exporters.”leading exporters.”
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Name Tags
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Business Card ExchangeWhen exchanging business cards….
Take time to look at the card
Comment on the card
Ensure all the info you need for re-contact is actually there i.e. website, e-mail, address, phone number
Respect the exchange – put card away appropriately
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Protocol for Today’s Technology Cellular phones
Speakerphones
Laptops
Pagers/PDAs
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Protocol Solutions Precedence and Titles
Vehicle/Aircraft Protocol
Common Practices
Invitations
Dress
Gifts
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What is Precedence…Precedence is…“The practice of precedence in official
life is conducive to smooth relations because it provides simple answers to what might otherwise be difficult questions of rank and formality”
McCaffrey, Innis and Sand
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What is Precedence…System of order to what otherwise would be chaos
Recognized system of international courtesy
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Determining PrecedenceGenerally based on position, rank, appointment, or length of service
Situational considerations
Varies administration to administration
Based on custom and tradition
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Army
Marines
Navy
Air Force
Coast Guard
Service Precedence
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Flag PrecedenceOrder of Precedence
• Country Flags (Alphabetically)• State Flags (Date admitted to the union)• Service Flags (Service Precedence)• Command Flag• Organization Flag• Positional Colors• Personal Colors
Bunting• Blue is towards the sky!
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Understanding Ranks and Titles
DV-1 = POTUS DV-1 = POTUS DV-2 = VP DV-2 = VP DV-3 = 4-star DV-3 = 4-star DV-4 = 3-star DV-4 = 3-star DV-5 = 2-star DV-5 = 2-star DV-6 = 1-starDV-6 = 1-star
The Honorable (US-PAS) His Excellency (Foreign) Royalty (ex Her Majesty) Doctor (Medical) Senators, Representatives Ambassadors Mayors, Governors Service Secretaries Retired Former Officials
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PLACES OF HONOR IN VEHICLES
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Common Protocol Practices
Place of honor is to the right
Senior person: “Last in, First out”
Host speaks first, honoree speaks last
Oaths
Saluting
Honors
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HQ AFMC/CVP Bldg 262, Room A209 4375 Chidlaw Road Wright-Patterson AFB Ohio 45433 Ms. Pamela Eyring
Executive Dev. Program Mgr. HQ AFMC/DPEP Bldg 262, Room N208 4375 Chidlaw Road Wright-Patterson AFB OH 45433
General Lester L. Lyles
Commander, Air Force Materiel Commandcordially invites you to attend a change of command
ceremonyat which
Colonel Michael L. Heil
will relinquish command of theArnold Engineering Development Center
To
Colonel David J. Eichhorn
Wednesday, the seventeenth of Julyone o’clock in the afternoon
Administration and Engineering (A&E) Building
R.s.v.p.. by 10 July 2001 Military: Uniform of the Day (931) 454-6668 or Civilian: Business Suit (DSN) 340-6668
New Commander’s Welcome Reception immediately follows ceremony at
The Arnold Lakeside Club
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Dress for Success Formal
Women wear an evening dress• Long dress not normally worn before 6:00 p.m.
Men wear a dark suit before 6:00 p.m.
After 6:00 p.m. formal dress falls into two
categories: black tie or white tie
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Dress for Success
Informal Men wear a Business Suit
Women wear a suit or dress before 6:00 p.m.
After 6:00 p.m. women wear a cocktail dress
or evening suit
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Dress for Success Business Attire
Men wear a suit or sport coat w/tie Women wear a pantsuit or dress
Business Casual Sports jacket with open collar for men Dress or slacks for women
CasualDenotes sports attire
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Business Accessories for Success
Quality pen
Leather briefcase
Appropriate note taker
Professional business card holder
Stationery
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Hostess GiftsGenerally are not given
At a principal only event (no spouses)
Dinner at a restaurant
Reception at the Officers’ Club
Hostess gifts are appropriate when invited to the home
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Gift “Yellow Lights”Knives or Scissors
Flowers (Number, Type, Color)
Clocks
Wines
Handkerchief
Personal Gifts
Logos (History)
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Gift WrappingAppropriate wrapping can make as good as impact as the gift itself
Presentation style wrap
Packaging the gift for travelSecurity
Customs
Gift Card
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Gift DispositionGifts from foreign governments that exceed minimal value ($285) must obtain disposition instructions within 60 days of receipt.
Disposition options:DisplayPurchaseTurn into GSA for government saleReturn to presenter
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Gift DispositionGifts from Outside Sources
Who: A gift not from a foreign government or from a federal employee
Value: May not exceed $20 ($50 in a calendar year)
Disposition: Accept on behalf of the government, refuse it, return it, or pay donor retail value of gift
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Gift Disposition An outside (prohibited) source is any person or organization that is:
Seeking official action by DoD
Regulated by DoD
Doing or seeking to do business with DoD
Substantially affected by the performance of your official duties
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Gift DispositionGifts to Spouses
Considered “official” gifts to the employee and processed accordingly
Gifts from SubordinatesOn occasions when gifts are traditionally exchanged, may accept gifts of $10 or less
On special, infrequent occasions, may accept a group gift that is appropriate to the occasion and not more than $300 in value
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Gift Disposition
Subordinates cannot be asked to give me than $10 per individual recipients (voluntary contribution)
Aggregate value of the gift cannot exceed $300
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Business Entertaining
Participant responsibilities
Reading the table
Table etiquette
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““Eating is not an executive skill…but Eating is not an executive skill…but it is especially hard to imagine why it is especially hard to imagine why anyone negotiating a rise to the top anyone negotiating a rise to the top would consider it possible to skip would consider it possible to skip mastering the very simple mastering the very simple requirements…what else did they skip requirements…what else did they skip learning?”learning?”
-A Fortune 500 CEO-A Fortune 500 CEO
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“When you want to make a good impression, it is wise to remember that good manners and social skills at the table are as important as your best negotiation skills in the board room.”
President John Adams
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Business Entertaining…Business Entertaining… there is no such thing as a there is no such thing as a
FREE meal!FREE meal!
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Host or Hostess Duties Set for success“Run the table”
Introduce Guest of Honor (GoH)
Toast the GoH
Host the meal, keep event on track
Napkin Savvy
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Host or Hostess CuesHost or Hostess CuesRemoval of the Removal of the
napkin signals napkin signals beginning of the beginning of the mealmeal
Host served last, Host served last, guests should not guests should not begin eating until begin eating until host is servedhost is served
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Guest of Honor Duties (GoH)
Meet all guests at the table
Engage in social conversation
Reciprocate the toast
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Guest Duties Greet your host first
Don’t act shy – introduce yourself
Mingle with all guests
Write a thank you note
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Types of ServiceAmerican
French
Russian
Buffet
English/Butler Service
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““The world was my oyster, The world was my oyster, but I used the wrong fork.”but I used the wrong fork.”
-- Oscar Wilde Oscar Wilde
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©Copyright 2000, The Protocol School of Washington©Copyright 2000, The Protocol School of Washington
B
W
M
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Dining Experience Meal Sequence
1st Course – Soup/Bread2nd Course – Fish3rd Course – Sorbet4th Course – Meat5th Course – Salad6th Course – (GOH Toast)/Dessert7th Course - Coffee
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Silverware Savvy
Styles of Eating American
Continental
Silent Service Code
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Proper Holding of SilverwareProper Holding of Silverware
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Continental Style Continental Style Silverware SavvySilverware Savvy
Rest PositionRest Position Finished PositionFinished Position
10:00
4:00
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American Style American Style Silverware SavvySilverware Savvy
Rest PositionRest Position Finished PositionFinished Position
10:00
4:00
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Business EntertainingBusiness Entertaining
Table/Chair Etiquette Reserving your seat
Enter on your left side, exit right
Excusing yourself
Purses/Briefcases
Cosmetics/Hygiene
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Departing Tips You only get one shot at first impressions
“Act as if” principal
Punctuality and respect everyone’s time
Do your homework
Smiles light up even dark rooms
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Questions?