protecting your people, property, productivity & your ......•response •resiliency ... •...
TRANSCRIPT
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SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
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SE PA LEPCGreat Plans
Are a Smart Thing;Training is Everything!
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Interactive Relationship: Pub + PrvtSectors
The Heart: LEPCs
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The Heart: LEPCs
Interactive: Pub + PrvtSectors
•Safety•Security•Response •Resiliency
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Relationships:
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Relationships: Assumptions
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Those Assumptions
Drive theRelationship
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SE PA LEPC
Dangerous Disconnect
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SE PA LEPCDangerous Disconnect:
Pub & Pvt SectorsDon’t Understand Their
Relationship in Em RespReadiness
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SE PA LEPCDangerous Disconnect:
Em Services & Corps/Campuses
Don’t Understand their Relationship in Em Resp
Readiness
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SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
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SE PA LEPCGreat Plans
Are a Smart Thing;Training is Everything!
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EmergencyPreparedness
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Bo Mitchell911 Consulting
President
Police Commissioner (Ret.)
Certified Emergency Manager
CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3,
CERT, CMC
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Housekeeping
• Emergency Exits• Copy of Presentation• Survey• Cell Devices
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Expert Consultant
• Landmark Legal Cases• Expected Settlements:
$1 Billion Each• “Failure to Plan”• “Failure to Train”
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Speaker
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Speaker•FEMA(4X)•IACLEA•NASRO•CUPIC•NECUSA
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Speaker
•ACP-PA
•ADVIS•NAIS
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911 Consulting Clients
GE HQSubway HQHyatt Corp HQ Swiss Army HQ
CablevisionExxonMobilGoodrichPratt & WhitneyMasterCard HQ
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911 Consulting Clients
•25 Secondary•Western CT Univ.•Central CT Univ.•John Jay College•Housatonic CC
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Wanamaker BuildingPhiladelphia
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33 Arch St, Boston
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399 Boylston, Boston
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Waldorf=AstoriaNY, NY
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1 WTC 7 WTC
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You?
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You?
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POP QUIZ
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POP QUIZ
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POP QUIZ
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Fair Warning
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Fair Warning!!!
I Will Be Candid
Jack
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SE PA LEPCDangerous Disconnect:
Em Services & Corps/Campuses
Don’t Understand their Relationship in Em Resp
Readiness
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Our Belief SystemNo Longer
Applies afterBoth Crashes:9/11 & 2008
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The Disconnect
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The Disconnect
•Em Services Assume Corps & Campuses are Prepared.
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The Disconnect
•EM Services Assume Corps & Campuses Are Prepared.
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The Disconnect• E.S Assume Corp/Campus
are Prepared. Wrong!
•Corps & Campuses Assume E.S. Will Do All the Response Work
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The Disconnect• E.S Assume Corp/Campus
Are Prepared. Wrong! • Corps &Campuses
Assumes E.S. Will Do Allthe Response Work.
Wrong!
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The Disconnect• E.S. Assume Corps/Campuses are
Prepared. Wrong! • Corps/Campuses Assume E.S. Will Do All
the Response Work. Wrong!
• Result: FUBAR on Nat’l Scale
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CEOs All Over
America:
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CEOs All Over America:
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Corps & CampusesConvinced:
101st AirborneWill
Save Us
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Corp & Campus
Readiness:State of the Art
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Nat’l Research:CorporateReadiness
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Emergency Planning in US
30%-80% SAY they Have an Emergency
Plan
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•7,000,000Employers
•135,000,000 Employees (FT+PT)
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Emergency Plan?• Called DR?
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Emergency Plan?• Called DR?• About Data?
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Emergency Plan?• Called DR?• About Data?• Called EAP?
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Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
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All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security
15. Perimeter Access16. Security Aft Hours17. Chemical Spill: In18. Chemical Spill: Out19. Shelter in Place20. Suspicious Pkg21. Suspicious Person22. Explosion23. Structural Failure24. Severe Weather25. Elevator Em26. Power Outage27. Water/Phone Out28. Air Quality
29. Em Shutdown30. Earthquake31. Flooding32. Pipe Burst33. CBRNE34. Terrorism35. Use of FEs36. Training37. Drills38. Exercises39. Search-Seizure40. Weapons41. Evac Maps42. Em Contacts
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Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
• Trained Annually?
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Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
• Trained Annually?
• ALL Employees?
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Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
• Trained Annually?
• ALL Employees?
• OSHA Compliant?
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EmergencyActionPlan?
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Plans Reviewed
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Campuses
Plans Reviewed
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OSHA Compliant?
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OSHA Compliant:
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Nat’l Research:Campus
Readiness
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National Research
• GAO 2007• AHRQ 2009• BJS (2004-05)• NASRO (2001-04)• NCEF (2008)
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National Research
• GAO 2007: F• AHRQ 2009: F• BJS (2004-05): C• NASRO (2001-04): F• NCEF (2008): D
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All Nat’l Research: Most Campuses
Under PlannedUnder TrainedUnder ExercisedUnder Drilled
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All Nat’l Research: Most Campuses
Under PlannedUnder TrainedUnder ExercisedUnder DrilledDon’t Coord/Train w. Emergency Services
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Coord w. Local ES?Non-Existent for:PlanningTrainingExercises Drills
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NASRO
•92%: “soft targets” for terrorists
•74%: Inadequately prepared.•51%: Em plans are not adequate.
National School-Based law Enforcement Survey
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NASRO
•66%: Plans are not exercised •55%: Staff not receive training
•65%: Bus drivers not trainedNational School-Based law Enforcement Survey
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Administrators
“If We Need Help, We’ll Dial 911. They’ll Fix Our
Problem.”
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Emergency Services
Readiness:State of the Art
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Municipalities:FunctionallyBankrupt for
15 Yrs
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Especially: 2008
Recession
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Fire Officers
•All FOs: 1,103,300
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Fire Officers
•All FOs: 1,103,300• 3.6% (‘10)
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Fire Officers
•All FOs: 1,103,300• 3.6% (‘10)•All-Time Hi: 2009
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Fire Officers
•All FOs: 1,103,300• 3.6% (‘10)•All-Time Hi: 2009•Lowest: Since ‘04
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# of Local LEOs2008
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# of Local LEOs2008
•All LEOs: 765,246
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# of Local LEOs2008
•All LEOs: 765,246•‘00-’08 +8%
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# of Local LEOs2008
•All LEOs: 765,246•‘00-’08 +8%•1:400
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# of Local LEOs
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# of Local LEOs2011
•12,000 Fired
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# of Local LEOs2011
•12,000 Fired•30,000 Unfilled
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# of Local LEOs2011
•12,000 Fired•30,000 Unfilled•Down 5.5%
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# of Local LEOs2011
•12,000 Fired•30,000 Unfilled•Down 5.5%•First Decrease: 25 Yrs.
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IACP Study
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Cutting?
•Special Teams
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Cutting?
•Special Teams•Training!!!
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Cutting?
•Special Teams•Training!!!•Supervisors
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Cutting?
•Special Teams•Training!!!•Supervisors•Patrol
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Nat’ Research
Council for Excellence in Government March 2004
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Only 26% of emergency responder officials say that they are
“adequately prepared” to react to a large-scale
emergency or terrorist threat
Source: Council for Excellence in Government (CEG) survey, March 2004
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65% of emergency responder officials say that they are “only somewhat
prepared” Source: Council for Excellence in Government (CEG) survey, March 2004
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The Disconnect
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DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
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DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
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DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
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DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
Corps/Campuses1. “All we need to do is
call 911”
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DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
Corps/Campuses
1. “All we need to do is call 911”
2. “My Corp/ Campus has a Robust EAP”
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DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
Corps/Campuses
1. “All we need to do is call 911”
2. “My Corp/ Campus has a Robust EAP”
3. “Since 9/11, police, fire & EMS have the best of everything”
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EmergencyPreparedness
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America is a 3rd-world country when it comes to
emergency preparedness
and crisis response
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1st Dirty Secret
Because Corp + Campus Employers
Don’t Understand: Law + Liabilities re
Emergency Planning + Training
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Dangerous Disconnect
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Biggest Threat
Corp + Campuses
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Mitchell’s 6 Phases of
Denial
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6 Phases of Denial
1.It Won’t Happen to ME
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6 Phases of Denial1. It Won’t Happen to ME
2.It Won’t Happen HERE
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6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE
3.It Won’t Happen NOW
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6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW
4.If it does Happen, it Won’t Be that BAD
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6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW4. If it does Happen, it Won’t Be that
BAD
5.If it is that Bad, my Insurance Co. Will Take Care of It.
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6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW4. If it does Happen, it Won’t Be that BAD5. If it is that Bad, my Insurance Co. Will Take Care of It.
6.Ohmygod, Why Didn’t We Plan for THIS?
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Denial“There cannot be a
crisis next week. My schedule is already full.”
Henry Kissinger
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Denial: Excuses•Money
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Denial: Excuses•Money•Time: Sr
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Denial: Excuses•Money•Time: Sr•Time: Emps
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Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars
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Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars
•Scare Emps
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Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars
•Scare Emps
• Ignorance
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Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars
•Scare Emps
• Ignorance•Apathy
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Denial: Excuses•Money•Time: Sr•Time: Emps•Scare Guests
•Scare Emps
• Ignorance•Apathy USS
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Assessment
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Assessment
Corps +Campuses Not Going to
Change Emergency Services in Your
Jurisdiction!
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Assessment
So, Corps + Campuses Have to Take Responsibility to Get This Right.
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You’re On
YourOwn
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Corps & Campus: Need to be Convinced
101st ArbrnMay Not Save Us
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101stWill Be Late &
Undermanned
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Solution
1.Better Planning2.Better Training3.Exercises
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SE PA LEPC
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SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
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17 Common Mistakes in Emergency
Plans
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You?
Tenant?
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You?
Landlord?
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High Rise?
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POP QUIZ
Emergency Plan?
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POP QUIZ
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POP QUIZ
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POP QUIZ
NFPA 1600
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POP QUIZ
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POP QUIZ
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POP QUIZ
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POP QUIZ
•1910.38•1910.39
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29 U.S.C. §666(e)
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POP QUIZ
HDWSI
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What’s theMost Important
Asset atYour Org.?
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EmergencyPreparedness
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Your Most Important Asset?
•People?•Product/
Service?•Customers?
•Property?•Intel Prop?•Data?•Profits
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Your Most Important Asset?
•People?•Product/
Service?•Customers?
•Property?•Intel Prop?•Data?•Profits
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Your Most Important Asset?
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Brands Damaged
•Tylenol•Costa Concordia
•Fukushima Daiichi
•GM•BP•Hartford Distributors
•Kleen Energy
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Costa Concordia
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Hartford Dist.
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Kleen Energy
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Recall
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Fukushima Daiichi
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These Were All Caught Off Guard
•Fukushima•GM•Costa Concordia
•LIPA
•Kleen Energy•Hartford Distributors
•BP
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Emergency Planning in US
30%-80% SAY They Have an Emergency
Plan
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EmergencyActionPlan?
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WhyPlan &Train?
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Dutyof
Care
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“Everything Is AlwaysMy Fault”
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WhyPlan &Train?
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RiskNeverSleeps
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WhyPlan &Train?
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Risk Always
Multiplies
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Tell Me:What’s
Required by Law?
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Emergency Planning
•Authorities•Who Is Covered•Responsible Party
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Why We Plan
OSHAis not a town in
Wisconsin.
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Required by Federal
Law
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OSHA
29 CFR 1910.34
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“Sections 1910.34 through 1910.39 apply
to workplaces in general industry except mobile
workplaces such as vehicles or vessels”
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Mandatory
OSHA Regulations 29 CFR 1910.38/.39
• Emergency Action Plan• Fire Prevention Plan
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Mandatory
State/City Fire Code
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“Everything Is AlwaysMy Fault”
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Standard
NFPA 1600:Recognized in Law by US Congress as
the Standard.
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NFPA 1600 Standard
•California•Florida•Connecticut
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56,000,000Live in CA & FL
1 Out of 6 Americans
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New York City
•Most Robust Emergency Planning Law in the World
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New York City
• Most Robust Emergency Planning Law in the World
•Inspired by NFPA 1600
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New for 2012
DHSRegs
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New for 2012
DHS has Published New Regs Aimed
Specifically at YOU (All Pvt-Sector
Employers!)
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New for 2012
Standard & Poor’s
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New in 2012
Resiliency
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NFPA 1600 Standard• These Are “Shoulds,” Not
“Shalls.”• BUT, in the Hands of a Litigator
in front of a Jury:
The “Shoulds,” turn into “Shalls.”
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NFPA 1600
•Congress•DHS•S&P
•FDNY•California•Florida•Juries
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So….•OSHA: Shall Create/Train Plans
•NFPA 1600: Contents: All Hazards
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All-Hazards
Plan
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All-Hazards Planning
This Is Not Your Father’s
FirePlan!
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All-Hazards Planning
Not Just:•Fire•Weather
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All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
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Your Plan???
1. Fire2. Evacuation3. Headcounts4. Bomb 5. Chem Spill
6. Drills7. Weather8. Sus Pkg9. Sus Pers10.Pwr Out
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All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
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All Hazards: Mandatory
• Special Needs Personnel• Visitors• Contractors• Headcounts• Training
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Elevator Entrapment
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What’s Our Best Response in
AnyEmergency?
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Emergency Response
DO NOT AUTOMATICALLY
EVACUATE BUILDING!!!
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234
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NO Automatic Full Evacuation
•100s People in Motion in Stairwells! Someone WILL be injured.
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NO Automatic Full Evacuation
• 100s People in Motion in Stairwells! Someone WILL be injured.
•Inhibits Emergency Responders
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NO Automatic Full Evacuation
• 100s People in Motion in Stairwells! Someone WILL be injured.
• Inhibits Emergency Responders
• Can Be Sending YOU Danger
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Types of Movements
1.In-Building Relocation
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Types of Movements
1.In-Building Relocation
2.Partial Evacuation
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Types of Movements
1.In-Building Relocation2.Partial Evacuation
3.Shelter in Place
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Types of Movements
1.In-Building Relocation2.Partial Evacuation3.Shelter in Place4.Full-Building
Evacuation
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Emergency Response
•1st Response: Listen Up
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Emergency Response
• 1st Response: Listen Up
•2nd Response: Coordination with BM + IC
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Emergency Response
• 1st Response: Listen Up• 2nd Response:
Coordination with BM + IC
•Command Your Response
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Employees Trained
•Listen Up•Follow Your Instructions
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Who is
Covered?
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Who Is Covered?
1.Employees (OSHA)2.All Occupants (Fire Code)3.Contractors (OSHA)4.Special Needs (ADA+)5.Visitors (Prem Liability/FC)
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Responsible Officer?
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Responsible Party?
SCOTUS
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CEO: Responsible Party
•Civilly
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CEO: Responsible Party
•Civilly•Personally
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CEO: Responsible Party
•Civilly•Personally•Criminally
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CEO = Resp Officer
1.Does Your CEO Know This?
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CEO = Resp Officer
1.Does Your CEO Know This?
2.Shouldn’t They?
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CEO = Resp Officer
1.Does Your CEO Know This?
2.Shouldn’t They?3.Wouldn’t You?
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WhyPlan &Train?
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Why Plan?
U.S.: Justice Measured in
$$$
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Why Plan?• U.S.: Justice Measured in $$$
•More Justice? More $$$
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Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$
•Juries Armed: Commas & Zeros
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Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$• Juries Armed: Commas & Zeros
•Jurors: Most Are Employees
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Cook County Fire (Chi)
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Cook Co. Fire6 Dead
$4-5 Billion
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One Meridian Plaza (Phila)
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1 Meridian Plaza3 Dead
$4 Billion
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First Interstate Bank (LA)
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1st Interstate1 Dead
$2 Billion
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Fire Prevention
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Fire Prevention Plan
•Required by law
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Fire Prevention Plan
•Required by law
•Emps are the police
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Fire Prevention Plan
•Required by law•Emps are the police•Report Issues to Facilities
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Fire Prevention
It’s NOTFire that Kills…
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Fire Prevention
It’s NOT Fire that Kills…It’s
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NYC 1/14
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Causes: Smoke
1.Paper2.Boxes3.Plastic
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“Everything Is AlwaysMy Fault”
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WhyPlan &Train?
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What Are the Risks to
YOU?
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Threats
10,000Sudden Cardiac
EventsAmerican Red Cross
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Threats
4.1 MMWorkplace Injuries
AnnuallyDOJ
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Threats
2 millionWorkplace Violence
Annually
DOJ
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Threats
Every Day:•2 People Murdered
Every Hour•26 Rapes
DOJ
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Threats
349,500 HazMatSpills
NFPA
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Threats
HazMat Spills• 800,000 Shpmnts Daily
• 60,000 Spills Yearly• Train-on-Vehicle Collision:
Every 90 minutesDOT & EPA
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Threats
1 Million Calls to 911
Every DayNENA
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Threats
4,690Workplace
DeathsOSHA
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Threats
111,500Structural Fires
NFPA
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Threats
78%Orgs Out of Biz
In 2 YearsAgility Recovery Solutions
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Threats
90%Can’t Resume: 5 Days
Out of Biz: 1 YearAgility Recovery Solutions
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Landlord Has No Obligation re Your
Requirements: Emergency Planning or Training in Federal,
State or Local Law.
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Landlords
So Evil at Em Planning…
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Landlords
So Evil at This That Cable TV Has Dedicated a Whole Week to Landlords.
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Yo! It’s Landlord Week! on the Discovery Channel
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Common Mistakes in Emergency
Plans
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Compliance Standards
•OSHA•State Fire Code•NFPA 1600
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Ignore Critical Personnel
•Visitors•Contractors•2nd/3rd Shifts
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Visitors & ContractorsLeast Likely to Know Our Procedures; Most Likely to Panic, Freeze, Not Coop—And then Sue!
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Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone
will NEVER solve the problem.• Training + CCC + Training
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WorkplaceViolence
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18xMore Likely to Have
Violence than a Fire
at WorkDOJ & NFPA
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Threats
Every Day:•2 People Murdered
Every Hour•26 Rapes
DOJ
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Police at Law Firm: Client Killed 2, Wounded 3
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St Louis: 4 Dead
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U.S. Capitol: Shooter Dead
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Hartford Distributors: 9 Dead
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NASA Contractor: 2 Dead
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Active Shooter
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Sharp Spike
•B4 Sandy Hook:
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Sharp Spike
•B4 Sandy Hook:
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Sharp Spike
•B4 Sandy Hook: 1X/Mo.
•Since Sandy Hook:
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Sharp Spike• B4 Sandy Hook: 1X/Mo.• Since Sandy Hook:
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Active Shooter
•Lone Male
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Active Shooter
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Type of Workplace?
•Campuses:
•All Other Workplaces:
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Type of Workplace?
•Campuses: 30%
•All Other Workplaces:
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Type of Workplace?
•Campuses: 30%•All Other
Workplaces: 70%
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Almost AllShootings:Over in <8 Minutes
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Active Shooter
•Run•Hide•Fight
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Police /Fire /EMTs
are not the 1st
responders
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Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
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Active Shooter
•Run•Hide•Fight
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Active Shooter
•Run•Hide•Fight
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Active Shooter
Hide =Lockdown
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What’s Missing Here???
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Almost AllShootings:Over in <8 Minutes
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So, Police Probably
Can’t Help
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Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
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Run Hide FightTraining
Training
Training
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Training is Everything!
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Training is Everything!
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Security
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Security
•“You Can’t Stop Crazy”
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Security• “You Can’t Stop Crazy”
•“We have met the enemy; it is us.”
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Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”
•Assessment
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Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment
•Involve Law Enforcement
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Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement
•Equipment + Systems will alone will NEVERsolve the problem.
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Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve
the problem.
•Training
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Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve the
problem.
• Training + CCC
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Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve the
problem.
• Training + CCC +
Training
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Emergency Team
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OSHARequires
Every Emp:Emergency
Team
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Police /Fire /EMTs
are not the 1st
responders
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Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
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CommandControl
Communications
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Command & Control
•Not Enough Commanders
•No Chain of Command
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Size:Emergency Team???
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Em Team Size
Too Few Team
Members
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Size of Em Team
•NRF•NIMS•ICS•NFPA 1600
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Emergency Team
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All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
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Yikes!
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Yikes!
Many Threats & Many Procedures:
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Yikes!
Many Threats & Many Procedures:
One Team!
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EAP
HAZWOPER SPCCHAZCOMFPP
1st Aid BBPHotwork ADAFire BrigadeConfined SpcPPE
NFPA 1600
CCC
Training
EmTeam
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CommandControl
Communications
Failure
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CommandControl
Communications
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Common MistakesCommunications
Cells, Land Lands, IT & Power Will All Fail
How Will You Communicate:•Headcounts•Injured Person•Unfolding Situations
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Communications
Only Way:2-Way Radios
For All
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Employee Headcounts
29 CFR 1910.38
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Employee Headcounts
•Required by Federal Law
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Employee Headcounts• Required by Federal Law• Real Process
•Vital to Safety
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Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)
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Common MistakesEvacuation Maps•Required by Law•Must be for EveryEmployee from Any/All Parts of Every Building
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Evacuation Maps
OSHA29 CFR 1910.3829 CFR 1910.3629 CFR 1910.37
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Medical Emergency
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MedicalEmergency
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Medical Emergency
Standard of
Care
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Common Mistakes
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Threats
3.8 MillionConcussions
YearlyCDC
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Threats
25,600,000Adult Diabetics
1 of 9 Americans
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Threats
75,000,000With this Condition
AmericansCDC
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Threats
Sudden CardiacEvents
American Red Cross
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Women: Heart Attacks
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Women: Heart Attacks
• 50%: Workplace
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Women: Heart Attacks
• 50%: Workplace
• Biggest Killer:
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Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease
•> % Women Die of Heart Attacks
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Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks
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Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks
•> All Cancers
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Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED
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Women: Heart Attacks• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED
•Symptoms:
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Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED
•Symptoms:
Nausea, BAD Fatigue
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Common MistakesMedical Emergency
•Establish Standard of Care
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Common MistakesMedical Emergency
• Establish Standard of Care
•Employees, Visitors, etc.
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Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc.
•When to Call 911
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Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911
•1st Aid Training? 4 Min Rule
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Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911• 1st Aid Training? 4 Min Rule
•Prohibit Transport Off Premises
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Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911• 1st Aid Training? 4 Min Rule• Prohibit Transport Off Premises
•Who is Trained/How Many
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Medical Emergency
1st Aid:29 CFR 1910.151
Bloodborne Pathogens:29 CFR 1910.1030
HI Cowboy
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Common Mistakes
Special Needs
Personnel
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Common MistakesSpecial Needs
•Required by St. & Fed Law
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Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant,
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Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
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Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors
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Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors• 2011 Changes: Regs
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Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of Hearing,
No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors• 2011 Changes: Regs
• Integrate: Emergency Team
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Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600
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Special Needs Personnel
• Huge CCC Issues• Covering All Bldgs• Covering All Venues• Integrate into Em Team• Training Critical
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Common Mistakes“No One Cares”
•Common Belief•200,000 Calls: OSHA•Costs: Fines +Sr.Time +Lawyers
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“No One Cares”
•“Failure to Plan”•“Failure to Train”
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“No One Cares”
•Negligence Presumed
•Courts Love NFPA
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“No One Cares”“There are precautions so imperative that even their universal disregard will not excuse omission”
SCOTUS
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“Everything Is AlwaysMy Fault”
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No HazCom•Hazard Communication Plan
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No HazCom•Hazard Communication Plan
•29 CFR 1910.1200
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No HazCom•May Have MSDS
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No HazCom•May Have MSDS•Accessible: ALL
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No HazCom•May Have MSDS•Accessible: ALL•No Plan
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No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training
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No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training•Most Cited: OSHA
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No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training•Most Cited: OSHA
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Fire Extingisher
Training Illegal
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FE Training Illegal
•Use or Don’t Use Policy
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FE Training Illegal• Use or Don’t Use Policy
•Conf Rm Training
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FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training
•Video
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FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video
•Certified Trainer
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FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video• Certified Trainer
•Live Burn
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Common Mistakes
Plagiarism
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Plagiarism
•HQ Plan•Buddy•Cut & Paste
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Common Mistakes
Out of Date
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Commandments
Planning
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10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.
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Required by Federal
Law
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10 Commandments: Planning1. All U.S. employers without exception shall create EAPs + FPPs.
2. All EAPs + FPPs shall be about personnel, not about data.
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EAPs + FPPs
About STAFF not
STATS
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EAPs + FPPs
Data Can’t Sue You
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10 Commandments: Planning1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.
3. All U.S. employers shall create an emergency team manned by employees.
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Em Team: Employees
OSHA 29 CFR 1910.38(c) EAP must include at a minimum:(3) Procedures to be followed by employees who remain to operate critical plant operations before they evacuate; (4) Procedures to account for all employees after evacuation;(5) Procedures to be followed by employees performing rescue or medical duties;
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10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.
4. EAPs + FPPs shall standalone separate from DR + BC Plans
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10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.4. EAPs + FPPs shall standalone separate from DR + BC Plans
5. Planning shall be all hazards.
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All-Hazards Plan
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All Hazards: The Law
1.Stafford Act:PL 93-288
2. NIMS 3. ICS
4. NRF 5. PL 110-53 (PS-Prep, DHS)6. S&P7. NFPA 1600
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All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10.AAs 11.Fire12.Bomb Threat13.Medical Em14.Security15.Active Shooter16.Hostage
18.Lockout19.Suicide20.Bullying21.Perimeter Access22.Security Aft Hours23.Chemical Spill: In24.Chemical Spill: Out25.Shelter in Place26.Suspicious Pkg27.Suspicious Person28.Explosion29.Structural Failure30.Severe Weather31.Elevator Em32.Power Outage33.Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
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10 Commandments: Planning
6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.
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10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.
7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.
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Cover ALL
•Employees: OSHA•Contractors: OSHA•Temps, PT, Interns, Volunteers: OSHA
•Visitors: Premises Liability•SNPs: ADA
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10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.
8. Plans shall be updated to be current.
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10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.
9. Plans shall include training, drills and exercises.
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10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.9. Plans shall include training, drills and exercises.
10. The CEO is the responsible party civilly, personally and criminally.
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10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.4. EAPs + FPPs shall standalone separate from Disaster Recovery and Business Continuity.5. Planning shall be for all hazards.
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10 Commandments: Planning
6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.9. Plans shall include training, drills and exercises.10. The CEO is the responsible party civilly, personally and criminally.
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SE PA LEPC
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Why We Plan & Train
Great plans are a smart thing…
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Why We Plan & Train
Great plans are a smart thing…
Training is everything.
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Training is Everything
• 737 Canada Fiery Crash Evacuation
No Fatalities
• 737 Greek Fiery Crash55/137 Fatalities
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Training is EverythingDifference?
• Non-Fatal Crash: 75% were frequent business flyers
• 55 Fatalities: Almost 100% were 1st-time flyers
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Hudson River
Survival was not the result of a miracle…
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Hudson River
Survival was the result of training.
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Training
Mandatory: OSHA
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TrainingMandatory: OSHA
•Train AllPersonnel
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TrainingMandatory: OSHA
• Train All Personnel
•In Classroom
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TrainingMandatory: OSHA
• Train All Personnel• In Classroom
•Annually & At Hire
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TrainingMandatory: OSHA
• Train All Personnel• In Classroom• Annually & At Hire
•“Qualified” Trainer (by Exp, Trng)
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On-Screen Training
•Can Supplement
•Can NeverSubstitute
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“Your first day on the job should not be your last day
on earth.”David Michaels
Assistant Secretary of Labor forOccupational Safety and Health
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Size:Emergency Team???
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Size of Em Team
•NRF•NIMS•ICS•NFPA 1600
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Emergency Team
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Size of Emergency Team
•Campuses•Medical Facilities
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Emergency Team
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Police /Fire /EMTs are not the 1st responders
Employees are the 1st responders
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RecommendationTrain Many
Employees As Emergency
Response Team
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“Train Everyone…
Including the Band.”
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OCEANOS
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RecommendationTrain Many
Employees As Emergency
Response Team
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Oceanos
•1991•571 Personnel•Sinking
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Oceanos• 1991• 571 Personnel• Sinking
•Capt & Crew Abandoned 1st
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Oceanos• 1991• 571 Personnel• Sinking• Capt & Crew Abandoned 1st
•They Raised No Alarm!
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Oceanos"When I give the order abandon ship, it doesn't matter what time I leave.
Abandon is for everybody. If some
people want to stay, they can stay."
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OCEANOS
•7 Hrs to Rescue
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OCEANOS• 7 Hrs to Rescue
•SA Navy & AF: 16 Helicopters
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OCEANOS• 7 Hrs to Rescue• SA Navy & AF: 16 Helicopters
•Tour Director Took Command!
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OCEANOS
• Tour Director Took Command
•The Band: Emergency Team!
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Training
“Train Everyone…
Including the Band.”
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Training
When Your Campus Is Struck w an Emergency,
You Will Be Accused of Abandonment Too If You Don’t Have Enough
People Trained.
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Why We Plan & Train
Great plans are a smart thing…
Training is everything.
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All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
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CommandControl
Communications
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Berlitz
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Employees Hate This
Stuff!
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National Research
Safety: MOST Important
Issue at Work
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National Research
•85%• Safety: MOST Important Issue at Work• More Imp than:
»Wages»Leave»Sick Days»Overtime»Union
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Training
•Trained 24,000 Employees
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Training•Trained 24,000 Employees
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98.5% Confident
•Training: All about THEM
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98.5% Confident
• Training: All about THEM
•Took “Scary” out of Discussion
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98.5% Confident• Training: All about THEM• Took “Scary” out of Discussion
•Made Everyone Confident
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98.5% Confident• Training: All about THEM• Took “Scary” out of Discussion• Made Everyone Comfortable
•Empowered All
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Ironic• 98.5% Love Training• “Why Didn’t You Do This Before?”
• “Can We Train More Than Annually?”
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Training Is More Than Training
1.Not Just Training
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Training Is More Than Training1. Not Just Training
2.Bond Emps into Safety Culture
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Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture
3.Build Emp Awareness
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Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness
4.Knock Down Silos
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Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos
5.Integrate Safety into Their Jobs
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Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs
6.Instill Sense of Responsibility
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Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility
7.Increase Emp Ownership: Safety & Security
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Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility7. Increase Emp Ownership:
Safety & Security
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Training is Everything!
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We Don’t Riseto the
Occasion…
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We Don’t Rise to the Occasion.
We Sink to Our Level of Our
Training
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Getting Personnel to Training Is Tough…
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Getting Personnel to Training Is Tough…
It’s Like Herding
Cats!
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Commandments
Training
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10 Commandments: Training
1. All employers without exception shall create and train EAPs + FPPs
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10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs
2. All employers shall create and train employees as their emergency team
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10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team
3. Training all other employees is required by law.
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10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team3. Training all other employees is required by law.
4. Training Shall Be Annual at Least.
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10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team3. Training all other employees is required by law. 4. Training Shall Be Annual at Least.
5. Training shall be at hire on day-one including full-time, temporary and contract workers.
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10 Commandments: Training
6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.
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10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.
7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.
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10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.
8. Training shall be for all hazards.
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10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.8. Training shall be for all hazards.
9. Planning and training shall be site specific. No plagiarizing. No landlord plan can substitute for tenant’s responsibilities under law.
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10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.8. Training shall be for all hazards.9. Planning and training shall be site specific. No plagiarizing. No landlord plan can substitute for tenant’s responsibilities under law.
10. The CEO is the responsible party civilly, personally + criminally.
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Common Mistakes
“We’ve Had No Incidents”
“We’re a Family”“We’ve Been
Lucky”
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Common Mistakes
“Luck Is Not a Strategy”
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Overriding Issue
Sales
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HDWSI
How Do We Sell
It?
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ROI
If We’re Never Hit, our ROI is Zero…
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ROI
If We’re Never Hit, our ROI is Zero…ThankGod!
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ROI• If We’re Never Hit, our ROI is
Zero…Thank God!
•If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!
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ROI1.Protect Brand
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ROI1.Protect Brand2.Protect People
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos
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We Don’t Have Silos!
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We Don’t Have Silos!We Have
Cylinders of
Excellence
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs12. Instill Sense of
Responsibility
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs12. Instill Sense of
Responsibility13. Incr Emp Ownership
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Emergency Planning & Training
Productivity
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SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
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SE PA LEPCGreat Plans
Are a Smart Thing;Training is Everything!
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SE PA LEPC
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DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
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DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
Corps/Campuses1. “All we need to do is
call 911”2. “My Corp/ Campus
has a Robust EAP”3. “Since 9/11, police,
fire & EMS have the best of everything”
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SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
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SE PA LEPCGreat Plans
Are a Smart Thing;Training is Everything!
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Threats
•4.1 MM Injuries•2 MM WPV•111,500 Fires: Work
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Threats
•10,000 Attks•1 of 9: Diabetes•1 MM Calls: 911
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Threats
•800,000 Haz Shipments/Day
•60,000 Spills/Year•Every 90 Mins:
Train on Vehicle
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Threats
•78% w/o a Plan: Out of Biz: 2 Yrs
•90%: If Can’t Op in 5 Days Out of Biz in 1 Yr.
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Your Most Important Asset?
•People?•Product/
Service?•Customers?
•Property?•Intel Prop?•Data?•Profits
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Your Most Important Asset?
•People?•Product/
Service?•Customers?
•Property?•Intel Prop?•Data?•Profits
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Your Most Important Asset?
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EmergencyPreparedness
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America is a 3rd-world country when it comes to
emergency preparedness
and crisis response
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1st Dirty Secret
Because Corp + Campus Employers
Don’t Understand: Law + Liabilities re
Emergency Planning + Training
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17 Common Mistakes in Emergency
Plans
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1.ComplianceEmergency
Action &Fire Prevention
Plans
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Required by Federal
Law
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Responsible Party?
SCOTUS
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CEO: Responsible Party
•Civilly•Personally•Criminally
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CEO = Resp Party
Does Your CEO
Know This?
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2. LandlordNot
Responsible for Your PlanningTraining
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Yo! It’s Landlord Week! on the Discovery Channel
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3. All-Hazards
Plan
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All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
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Common Mistakes
4. Special Needs
Personnel
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Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600
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5. Ignore Critical Personnel
•Visitors•Contractors•2nd/3rd Shifts
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Common Mistakes
6. Headcounts
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Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)
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Common Mistakes
7. Training:Emergency TeamAll EmployeesFE PolicyFE Training
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Why We Plan & Train
•Great plans are a smart thing.
•Training is everything.
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Common MistakesTrainingMandatory
• Train All Personnel• In Classroom• Annually & At Hire• “Qualified” Trainer
(by Experience, Training)
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We Don’t Riseto the
Occasion…
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We Don’t Rise to the Occasion.
We Sink to Our Level of Our
Training
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Force Training?
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Common Mistakes
8. Emergency Team:
Not Big Enough
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Police /Fire /EMTs are not the 1st
responders
Employees are the 1st responders
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Emergency Team
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9. Command & Control
•Not Enough Commanders
•No Chain of Command
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Common Mistakes
10.CommunicationsCells/PTT/Land Lines Won’t Work2-Way Radios Mandatory
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Common Mistakes
11.Evac Maps
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12.Medical Emergency
Standard of
Care
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Medical Emergency
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MedicalEmergency
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Medical Emergency
1st Aid:29 CFR 1910.151
Bloodborne Pathogens:29 CFR 1910.1030
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13. Security
• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone
will NEVER solve the problem.• Training + CCC + Training
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14.FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video• Certified Trainer• Live Burn
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Common Mistakes
15.Plagiarism
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Common Mistakes
16.Out of Date
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Common Mistakes
17.“No One Cares”
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17 Common Mistakes in Emergency
Plans
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18. No HazCom•May Have MSDS•No Plan•No Training•Most Cited: OSHA
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Common Mistakes
19. “Luck is Not a Strategy”
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Common Mistakes
20. No Independent Audit
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ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness10. Knock Down Silos11. Integrate Safety: Their
Jobs12. Instill Sense of
Responsibility13. Incr Emp Ownership
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$1 of Prevention
=$10 Million of
Cure
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•Threats: Manifest
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•Threats: Manifest
•Vulnerabilities: Ubiquitous & Foreseeable
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•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable
•Responsibility: Absolute
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• Threats: Manifest• Vulnerabilities: Ubiquitous & Foreseeable
• Responsibility: Absolute
•Liabilities: Titanic
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•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable
•Responsibility: Absolute
•Liabilities: Titanic
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“Everything Is AlwaysMy Fault”
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Challenge
This is a huge, ugly job.
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Huge JobLong To-Do ListBig ResponsibilityFew ResourcesNo One Wants to Do ThisNo Support from Mgmt
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Resources
TimeMoneyPeople
Expertise: Internal or ExternalMgmt Support
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HDWSI
How Do We Sell
It?
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HDWSI
•Planning•Training•Drills•Exercises
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HDWSI
•Board•Mgmt•Emps
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Protecting Your:
•People•Property•Productivity
•Posterior
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Getting It Done Is Tough!
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The ScariestWord at Any Org?
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NOT:“Cost” or“Price” or
“Budget” or“Headcount”
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Scariest Word?
Change!
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In all Orgs, Change Almost Always Occurs Because of…
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Blunt Force Trauma from the Outside…
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…Never by Inspired
Leadership from the Inside…
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“Jaws”: Cultural
Earthquake
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“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster
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“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days
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“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+
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“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of
America
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“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of
America• Music Recognized Today
Worldwide
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HDWSI
“JAWS”:About
Denial
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“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$
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“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$• “Can’t Hire More
Lifeguards” =$$$
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“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$• “Can’t Hire More
Lifeguards” =$$$• “I’ve Never Seen this Shark”
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“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$• “Can’t Hire More
Lifeguards” =$$$• “I’ve Never Seen this Shark”• “Are You Sure We Have a
Problem?”
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We Never Seethe Monster in the 1st 60
Minutes
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HDWSI?
“We Need a Bigger Boat!”
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Recommendations
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We Need a Bigger Boat
1.Abandon Denial
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We Need a Bigger Boat1. Abandon Denial
2.Recognize Titanic Threats
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We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats
3.Alert Your Captain
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We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain
4.Assess Your Boat
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We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant
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We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant
6.All-Hazards Plan
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We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan
7.Train ALL
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We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan7. Train ALL
8.Exercise
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We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan7. Train ALL8. Exercise
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Recommendations
1.Inside AlliesLegalInsurance
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Recommendations
2. Outside AuditFire MarshalPoliceInsurance Co.Other Expert
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Recommendations
3.Tabletop ExerciseOutsiderInsider
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Recommendations
1. Inside Allies2. Outside Audit3. Tabletop Exercise
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HDWSI
• It Won’t Be Easy•But, That’s Our Mission•Safety: All Personnel
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Help for YOU
1.Copy of This Presentation
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Help for YOU
1.Copy of This Presentation2.Brief: 10 Commandments
Planning
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Help for YOU
1.Copy of This Presentation2.Brief: 10 Commandments
Planning3.Brief: 10 Commandments
Training
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Help for YOU
1.Copy of This Presentation2.Brief: 10 Commandments
Planning3.Brief: 10 Commandments
Training
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“We Need a Bigger Boat!”
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Survey
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