Protecting your ability to competeOur Claims Commitment to you

2

For us, it’s personal

Insurance is only as good as the service you receive when you claim. Slow, confusing and mismanaged claims are not only frustrating; they can damage your business’s ability to compete. At Zurich, claims have always been our priority. However, we want to take our service to the next level and that’s why we developed our new Zurich Global Corporate UK Claims Commitment.

Working together for the better

We are focused on making our new claims commitment relevant to our customers, serving your needs and businesses perfectly. So when developing our approach, we asked for suggestions and insights from the people that matter: our customers, brokers and our own staff. We discovered consistent views across these groups. Everyone agreed the new Zurich service should be:

• personal to each customer, working closely with you using our combined knowledge of your organisation, people and business

• effortless, as we know the easier it is to claim, the more content you will be

• clear, so you know exactly what you need to give us to progress your claim. We listened to your feedback that straightforward communications are vital to settling claims quickly and smoothly

• collaborative, working together and sharing a common goal to conclude each claim as quickly as possible.

Our Claims Commitment will ensure you know where you stand every step of the way. It involves us working closely with you and supporting you throughout the life of every claim. And most of all, it will ensure we pay covered claims as quickly as we reasonably can.

3

Our Claims Commitment.

It’s here in blue and white.

Through the following Claims Commitment, you can feel sure we’ll work closely with you and settle accepted claims as fast as reasonably possible. That’s not all, our new service comes complete with the support of an expert team and claims project management specialists, who are on hand to help throughout your claim.

To help Zurich understand your business and speed up handling future claims, we will invite you to work with us to design and participate in a large-loss scenario workshop that:

• tests your coverage to ensure your cover is right for your business

• gathers and secures data on your business, individuals and assets, so we don’t need to ask for this information later should you claim against your policy.

4

Claims over $2.5 million When you claim:

• a dedicated claims expert will contact you as quickly as possible and within 24 hours

• if appropriate, we will appoint a dedicated third-party expert as quickly as possible and within 24 hours.

If it is clear what caused the incident, we will provide our initial view on policy liability within 48 hours.

If Zurich and your business agree the claim will potentially cost more than $2.5 million, we will:

• arrange and hold a conference call or meeting within 5 days of the claim being notifi ed. This call or meeting will include you and relevant stakeholders, such as your broker and any third-party experts. We will discuss and agree a claims strategy which includes the communication plan and our combined agreement on how best to resolve your claim

• let you know the additional documents and/or expert evidence we need to assess your claim, no later than 7 days after you fi rst notifi ed us

• give you an initial view about paying your claim within 72 hours of receiving all the information we need

• pay you an interim amount, if required or requested, within 72 hours of us agreeing to pay the claim. We will always try to put you in the best fi nancial position possible

• pay the fi nal amount within 72 hours of us receiving the documents we need, unless we’ve agreed and documented otherwise in release or settlement papers.

Claims under $2.5 million When you claim, we will:

• respond to all communications from you and your brokers within 24 hours, if required

• give you access to our claims relationship team to assist you generally on all claims matters

• work with you to produce the accurate claims information and data you need.

5

6

Doing whatever it takes

So there you have it: our new Claims Commitment to you. Its statements are more than words on a page. They are evidence of our unwavering determination to make claiming easier and faster, and ensure you can keep competing.To fi nd out more about our Claims Commitment, speak to your Zurich contact today.

Why choose Zurich?

Zurich is a leading multi-line insurer that serves customers in global and local markets. With over 55,000 employees, and a wide range of general insurance and life insurance products and services, we have the size, strength and scale to support you. We serve individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 170 countries.

7

Zurich Global Corporate UKLondon Underwriting Centre, 3 Minster Court, Mincing Lane, London EC3R 7DD, England. www.zurich.co.uk/globalcorporate

Zurich Global Corporate UK is a trading name of:

Zurich Insurance plc. A public limited company incorporated in Ireland Registration No. 13460. UK branch registered in England and Wales Registration No. BR7985.

Registered Offi ce: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch Head Offi ce: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ.

Zurich Insurance plc is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. FCA registration number 203093. These details can be checked on the FCA’s register by visiting their website www.fca.org.uk/register or by contacting them on 0800 111 6768.

Whilst Zurich will endeavour to honour the commitments set out in this brochure, Zurich does not intend to create any legal binding obligations, or assume any liability, in connection with them.

138149A02 (02/15) ZCA