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Prepare Today, Safeguard Tomorrow

PROTECTThe Holistic Approach to Organisational Resilience,

Emergency and Crisis Management

Highly experienced professionals providing plans, processes and skills development

Training and Consultancy • Research and Development

Business Continuity • Exercising • Accredited Degree Programmes

Forensic Science • Fire Safety and Fire Investigation

Strategic Leadership • Media and Communications

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Here at UCLan PROTECT we have taken a holistic approach to crisis and emergency management and we offer courses and consultancy services to benefit every organisation.

PROTECT IS THE PLACE FOR RESILIENT ORGANISATIONS AND TOTAL EMERGENCY CAPABILITY TRAINING

Welcome - Be a part of the UCLan PROTECT success storyEveryone knows that sound financial and human resource management are key building blocks for any successful business. Here at UCLan PROTECT, we believe that excellent organisational resilience should also be a fundamental part of the culture of all successful organisations. Many of the skills necessary to be successful in crisis, emergency and business continuity management are those key skills which are transferable to many other business disciplines: leadership, research, decision-making, planning, problem-solving, logistics, communications and many more.

UCLan PROTECT is a new offering within UCLan that builds on our outstanding reputation in providing high quality courses including Cyber Security, Counter Terrorism, Fire Investigation, Paramedic Practice, Policing and Criminal Investigation.

The team’s expertise comes from a wide range of backgrounds including the emergency services, local authorities, health authorities, the nuclear industry, COMAH sites, utilities, the military, port and aviation authorities, and academia.

We have a range of new courses and consultancy services that aim to provide the very best in emergency management training and business continuity enhancement. We are able to provide an extensive range of courses, from one-day short courses delivered at your own premises, through to bachelor’s and master’s degree courses and degree level apprenticeships.

Consultancy Services UCLan PROTECT continue to support the development of organisations worldwide in their aim to improve and develop people in the area of Emergency Management and First Response.

Our consultancy services include independent reviews of emergency and business continuity plans, advice on creation of resilient organisations, running of tabletop and live exercises, mentoring of emergency preparedness and emergency response staff and the provision of incident command training, which is provided by subject matter experts. This will be delivered at a location determined by the client. We are also able to offer exercise simulations using our own state-of-the-art Hydra Minerva suite.


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Degree Programmes We have two master’s courses available from 2018*. Our MSc Emergency Management in High Hazard Industries has a heavy focus for example on COMAH, oil and gas, petrochemical, nuclear sites, aviation and port authorities, and will appeal to people in those industries as well as to the Emergency Services. The MSc in Organisational Resilience will appeal to all organisations both in the private and public sectors. We are also offering a BSc in Emergency Management and Organisational Resilience from September 2019*.

Short Courses We have teamed up with our academic staff with some of the very best emergency management practitioners working in the UK to provide dynamic courses with real-world relevance for both newcomers to this field of work and experienced resilience professionals. UCLan has also invested in a Hydra Minerva, which is one of the most sophisticated, immersive training suites installed within a UK university.

Degree Apprenticeships Combining a blend of technical knowledge, on the job experience, and business skills, Higher and Degree Apprenticeships are a great way for you to upskill existing employees or offer as an opportunity to attract new staff, allowing them to access Foundation and Honours degrees with fees partly paid by government. We are also developing a Degree Apprenticeship in Emergency Management.

Prepare Today, Safeguard Tomorrow*Subject to validation

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CONTENTSConsultancy Services 6-8

Short Courses 10-13

Higher Education Programmes in Emergency Management 14-15

Higher/Degree Level Apprenticeships 16

Other Relevant Higher Education Courses 17

The University of Central Lancashire 18

UCLan PROTECT Management Team Profiles 19


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CONSULTANCY SERVICES

Creation of Emergency PlansWe will create an emergency plan to suit your needs. This includes single agency and multi-agency emergency plans.

We produce quality emergency plans of various types that are user-friendly operational documents. The plans can be used in a real emergency and will withstand public, government, or media scrutiny. We deliver a service, which includes a site-specific, COMAH, hazard-specific, consequence-specific, single-agency, or multi-agency emergency plan created to high quality standards.

Our associate will:

• Agree the aim, objectives, and scope of the plan with you

• Draw up a list of relevant stakeholders

• Meet with all relevant stakeholders

• Consider all relevant documentation

• Provide a range of options to solve identified risk areas

• Create a first draft of an emergency plan and send to you for consultation

• Consider suggested amendments and create a second draft of plan

• Devise and deliver a tabletop exercise to validate the plan

• Provide walk-through and talk-through tests of the plan

• Provide training and staff exercises if required

• Create a final version of the plan for your approval

Creation of Business Continuity PlansOur associate will create a corporate business continuity plan or a set of departmental business continuity plans. We will also provide a business continuity management system if required. Our plan writers are all long-serving resilience professionals, with knowledge of relevant legislation, guidance and good practice.

Our associate will:

• Agree the scope of the project with you

• Work with your staff to undertake a business impact analysis

• Work with your staff to create a set of departmental business continuity plans

• Work with your staff to create a business continuity management system

• Create a corporate business continuity plan

• Meet with all relevant stakeholders

• Consider all relevant documentation

• Create first drafts of plans and send for consultation

• Consider suggested amendments and create second draft of plans

• Devise and deliver tabletop exercises to validate the plans

• Create final version of the plans for your approval


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Desktop Review of Emergency PlansWe will undertake an independent review of any and all types of emergency plan. Our reviewers are all long-serving emergency-planning professionals, with experience not only of planning for but also of responding to emergencies.

At the end of the review, you will receive an independent, confidential report that highlights good practice and any recommendations for improvement. This review process will give you a renewed confidence in your plans or a way forward to improve your plans.

Desktop Review of Business Continuity Plans We will provide an independent review of your business continuity plans. Our reviewers hold the BSI plan-auditing certificate and are all long-serving business continuity professionals. Our professionals have knowledge of relevant legislation, guidance and good practice.

At the end of the review, you will receive an independent, confidential report, which highlights good practice and any recommendations for improvement. This review process will give you a renewed confidence in your plans or a way forward to improve your plans.

Whole Service Review of Organisational Resilience We will undertake an independent review of your entire business continuity and emergency management programme. This will consist of a review of all relevant documentation, and interviews with internal and external stakeholders.

At the end of the review, you will receive an independent, confidential report, which highlights good practice and any recommendations for improvement. This review process will give you a renewed confidence in those areas of resilience where you are well prepared and a suggested way forward to improve any weaknesses in your arrangements.


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CONSULTANCY SERVICES

Exercise Creation and Facilitation We have the expertise to create and direct any type of tabletop or live exercise to validate your organisation’s arrangements. Our facilitators are all long-serving emergency management professionals experienced in:

• Advising on the most suitable type of exercise for your needs

• Creating exercise plans, credible scenarios, and master events lists

• Directing exercise play, reading exercise play, dynamically adjusting exercise play as necessary, and stopping exercise play for time outs for learning

• Creating post exercise reports

All exercises will be created with a full understanding of your needs, and with knowledge of your organisation’s arrangements.

Exercises can take place either at your own premises or by utilising our state-of-the-art Hydra Minerva suite.

At the end of the exercise you will have:

• An exercise created with a full understanding of your needs, and with knowledge of your organisation’s arrangements

• An exercise facilitated by an expert exercise director

• Training on exercise staff roles provided for your organisation’s staff

• Plans and arrangements tested and validated by an external body

• Exercise delivered on-site at your premises or in our first class Hydra Minerva suite

• An independent exercise report showing potential future improvements, created and kept for auditing purposes, training records, or discussion with regulatory bodies

• A certificate for each participant showing attendance at the exercise Incident Command Training

Our subject experts will provide incident command training bespoke to your organisational needs. The training and testing of systems based on your structures, emergency response plans, capabilities, and mutual aid provisions ensure your organisation and your personnel are able to respond to and command emergencies efficiently, effectively and safely.

This training will benefit organisations that have an organisational responsibility to provide an initial internal emergency response prior to the arrival of other support services.

Hydra Minerva SuiteThe Hydra Immersive Simulation System is a unique, high-fidelity learning environment that enables the monitoring of real-time leadership and decision making in critical incidents and emergencies (eg terrorist attacks, murders, abductions). The system evolved from an original system called Minerva (Newland, Creed & Crego, 1997) which was principally designed to support team-based decision making in the management of football crowds and other public order incidents. The training suite is one of the most sophisticated university installations in the country and one of the very few in UK universities to mirror the specification and complexity of the most advanced systems used by police forces and other emergency services across the UK and abroad.


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SHORT COURSES

UCLan PROTECT can also provide a range of half-day, one-day, and two-day short courses, either at a venue provided by you at a location near your organisation or from our excellent classroom facilities in Preston.

We offer tailored short courses in emergency plan preparation, responding to emergencies at the strategic, tactical and operational levels, and incident and decision logging. We place equal focus on the public and private sectors strengthening the link between Police, Fire and Rescue Services and industrial concerns.

A Beginner’s Guide to Emergency Management (PROT001)This two-day course is for anyone who is new to emergency management either as a practitioner or as someone who has to manage practitioners.

Topics covered:

• COMAH Regulations

• REPPIR

• Civil Contingencies Act

• Risk Management

• Emergency Planning

• Business Continuity

• Training and Exercising

• Warning and Informing

• Cooperation and Information Sharing

• Recovery Planning

• Emergency Response

Writing Emergency Plans and Arrangements (PROT002)This two-day course is aimed at anyone with responsibility for writing, negotiating, consulting on, and driving agreement to any type of emergency plan, protocol, or arrangement.

Topics covered:

• Single Agency and Multi-agency Plans

• Plan Structures

• Aide Memoirs

• Action Checklists

• Trigger Points

• Communications

• Chairing Planning Teams

• Problem-solving

• Creating Operational Documents

• Agreeing the Management of the Response and Identifying Resources

Creating Tabletop Exercises (PROT003)This one-day course is aimed at anyone with responsibility for creating tabletop exercises to test or validate business continuity and emergency plans.

The course takes the student through a systematic process that will enable the student to create a draft tabletop exercise by the end of the course.


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Creating Live Exercises (PROT004)This one-day course is for anyone with responsibility for creating live exercises to test or validate business continuity and emergency plans.

The course takes the student through a systematic process that will enable the student to create a draft live exercise by the end of the course.

Keeping Operational and Decision Logs in an Emergency (PROT005)This half-day course is for anyone who is responsible for keeping an individual, team, operational, or decision log during a response to an emergency.

Topics covered:

• The Purpose and Benefits of Keeping Logs

• Logging Methods

• Defensible Decision-making

• Information to be Logged

• Agreeing a Team Log

• Record Keeping and Errors in Log Making

Working at the Tactical Level of Emergency Management (PROT006)This one-day course is aimed at anyone with responsibility for responding to emergencies at the tactical (Silver) level.

Topics covered:

• Command and Control Structures

• JESIP

• METHANE

• The Role of the Tactical Officer

• Working as Part of a Tactical Team

• Tactical Decision-making Aids

• Briefings and Debriefings

Working at the Strategic Level of Emergency Management (PROT007)This half-day course is for anyone with responsibility for responding to emergencies at the strategic (Gold) level.

Topics covered:

• Command and Control Structures

• JESIP

• METHANE

• The Role of the Strategic Officer

• Working as Part of a Strategic Team

• Strategic Decision-making Aids

• Briefings and Debriefings

Working at the Tactical and Strategic Level of Emergency Response (PROT008)This bespoke one-day course tailored towards your specific organisation is aimed at those staff who have responsibility for responding to emergencies at both the tactical (Silver) and the strategic (Gold) level.

The course covers all of the topics in our courses PROT006 and PROT007 (described above) and has the added advantage of training your tactical and strategic staff together to promote a better understanding of each other’s roles and to enable staff to be able to work effectively at either level.


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SHORT COURSES

Risk Management for Resilience Professionals (PROT009)This one-day course is aimed at anyone with a responsibility for risk assessment and risk management in the context of civil protection.

Topics covered:

• Risk Assessment and Risk Treatment

• Community Risk Registers

• The Link to Business Continuity and Emergency Planning

• Conducting Dynamic Risk Assessments

Operational Emergency Response for Industrial Site Operators (PROT0010)This one-day course is for staff of COMAH, nuclear, and other industrial sites who have a role in responding to an emergency at the operational level. The course is modified to your organisational requirements and will take into account your current procedures and protocols.

Topics covered as first response issues:

• Access Control Points

• Sharing Situational Awareness

• Running a Local Emergency Centre

• Working with the Statutory Emergency Services

Tactical Emergency Response for Industrial Site Operators (PROT0011)This one-day course for staff of COMAH, nuclear, and other industrial sites who have a role in responding to an emergency at the tactical level (including support staff who have a role in information management to support the tactical team). The course is created bespoke to your organisation and will take into account your current procedures and protocols.

Topics covered:

• Command and Control

• The Role of the Tactical Leader

• Sharing Situational Awareness

• Roles and Management of a Tactical Control Centre

• Information Management

• Working with the Statutory Emergency Services

The course includes an optional exercise to take place in your organisation’s tactical emergency centre.

Creating Departmental or Business Unit Business Continuity Plans (PROT0012)This two-day course is for those who have responsibility for creating service area level business continuity plans, or who have responsibility for leading the process of creating service area level business continuity plans in their organisation.

Topics covered:

• The Link to Risk Assessment

• The Business Impact Analysis

• Business Unit Planning Templates

• Prioritization of Activities

• Interdependencies

• Supply Chain Management

• Business Disruption Strategies


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Creating Corporate Level Business Continuity Plans (PROT0013)This two-day course is for anyone who has responsibility for creating corporate level business continuity plans, or who has responsibility for leading the process of creating a corporate level business continuity plan in an organisation.

Topics covered:

• Building on the Service Area Level Plans

• Rationalizing Priorities Across the Whole Business

• Corporate Response Teams

• Aide Memoirs for Corporate Level Business Disruption

• Maintaining a Business Continuity Management System

Please note that you must have attended course PROT012 before attending this course.

Media Training for Emergency Responders (PROT0014)This one-day course is for anyone who is responsible for acting as a spokesperson during or after an emergency or crisis affecting the organisation.

Topics covered:

• How the Media Works

• What Journalists Want

• Why Some Stories are Covered and not Others

• How Stories Evolve

• The Importance of a Rapid Media Response

The course includes practice interviews on camera with a professional TV camera operator.

Please note that this course is limited to a maximum of eight attendees.


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HIGHER EDUCATION PROGRAMMES IN EMERGENCY MANAGEMENT

BSc (Hons) Emergency Management and Organisational ResilienceAvailable from September 2019 (subject to validation) Summary of course:

In recent years, there has been a huge global increase in the professional preparation for, and mitigation of, business disruptions, large-scale emergencies, crises, and disasters. Since 2002, there has been new legislation and related guidance published in many countries, including the UK, all of Europe, the USA, Australia, New Zealand, Canada, and in many Middle East countries.

This full-time degree will introduce the learner to a range of challenging and exciting modules:

• Business Continuity Management

• Creating and Facilitating Emergency Exercises

• Emergency Management at Major Events and Crowded Spaces

• Emergency Plan Writing Skills

• Environmental Aspects of Emergencies

• Humanitarian Assistance

• International Aspects of Emergency Management

• Planning for Terrorist Events

• Psychological Aspects of Emergencies

• Recovering from Emergencies

• Responding to Emergencies

• The Role of the Public in Emergencies

• Working with the Media during Emergencies Skills:

Students will gain experience in a range of practical skills such as leadership, research, problem solving, negotiation, public speaking, resource prioritisation, logistics, creative writing, decision-making, persuasiveness, risk assessment, and humanitarian assistance.

Who this course is aimed at:

This course is beneficial to those already in an emergency role. The course is also aimed at school leavers who wish to take the first step on the ladder to a career in improving public safety and organisational resilience against a range of threats and hazards, which are relevant to many countries of the world. It is also beneficial to those already in an emergency management role. Careers:

Students attending the course will receive a grounding in emergency management which can lead to managerial positions in those organisations in the public sector which have a responsibility for civil protection (for example, emergency services, local authorities, central government, health organisations, and utility companies).

Students will also gain a great appreciation of organisational resilience that may lead to employment as business continuity managers for all of those companies in the private and public sectors who are serious about protecting their income streams, market share, and reputation against such risks as cyber-crime, loss of staff, loss of power, loss of telecoms, flooding, and fire. Progression:

Students may be able to progress onto the MSc Emergency Management in High Hazard Industries or MSc Organisational Resilience.

MSc Emergency Management in High Hazard IndustriesAvailable from January 2019 Summary of course:

This full-time or part-time master’s course will focus on emergency management in industries such as chemical, nuclear, aviation, and port industries and will consist of the following modules (subject to validation):

• Emergency Preparedness

• Emergency Response

• Recovery from Emergencies



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• Environmental Management within Organisations

• Security and Resilience

• Cyber Security

• Research Project Who this course is aimed at:

This course is aimed at emergency planners and all those involved in responding to emergencies at COMAH sites, nuclear sites, airports, and utilities companies.

MSc Organisational ResilienceAvailable from January 2019 Summary of course:

This full-time or part-time master’s course consists of the following modules (subject to validation):

• Concepts of Organisational Resilience

• Personal Resilience

• Human Resources Resilience

• Business Continuity Management


• Security and Resilience

• Cyber Security

• Research Project

Who this course is aimed at:

This course is for staff in organisations in the private sector (including financial institutions, leisure organisations, retail companies, utility companies, universities, and IT-based companies). Staff in the public sector including councils, health organisations, schools, hospitals, and central government departments who are concerned with business continuity, infrastructure resilience, cyber security, organisational structures, chief executive officer tenure, risk management, change management, reputation management and leadership will benefit from this course.

Please note that these courses are subject to review/validation which may result in changes to the course structure. Any changes as a result of the review/validation will be immediately included and highlighted in the course documentations and all students holding current offers will be provided with a comprehensive list of those changes. If you are not satisfied with the changes you will be offered the opportunity to withdraw from the programme and, if required, reasonable support to transfer to another provider.

Risk and hazard mitigation is defined as taking steps to reduce adverse effects. Hazard mitigation describes actions taken to help reduce or eliminate long-term risks caused by hazards or disasters. It’s important to develop a strategy that closely relates to and matches your organisations profile. Our master’s will help to support both the individual and the organisations strategic development and outcomes in dealing with risk.


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HIGHER/DEGREE LEVEL APPRENTICESHIPS

Combining a blend of technical knowledge, work-based experience and business skills, Higher and Degree Apprenticeships are a great way to upskill existing employees or offer as an opportunity to attract new staff, allowing them to access Foundation and Honours degrees with fees part-paid by government.

We offer Higher and Degree Apprenticeships available at Levels 4 through 7, and are committed to vocational education and providing professional accreditation for our programmes. The apprenticeships combine work with part-time study up to Honours degree and master’s level and can include a work-based, academic, or combined qualification or a professional qualification relevant to the industry.

UCLan is currently working with employers to create a range of Higher and master’s level Apprenticeships which will benefit companies and their industries. UCLan is committed to assisting companies manage their skills gaps by working with the industries collaboratively to shape future workforces.

If your organisation is interested in developing Higher or Degree Apprenticeships with us, please contact our Partnership and Development Manager:

Claire Holt, Innovation & Enterprise

Email: [email protected] Tel: +44 (0)1772 894096


mailto:CHolt5%40uclan.ac.uk?subject=

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OTHER RELEVANT HIGHER EDUCATION PROGRAMMES

• FdSc Policing

• BEng/MEng (Hons) Fire Engineering

• BEng/MEng (Hons) Oil and Gas Safety Engineering

• BSc (Hons)/ MComp Computer Networks and Security

• BSc (Hons)/ MComp Forensic Computing and Security

• BSc (Hons) Fire and Leadership Studies

• BSc (Hons) Policing and Criminal Investigation

• BSc (Hons) Enhanced Paramedic Practice

• MSc Counter Terrorism

• MSc Criminal Investigation

• MSc Cybercrime Investigation

• MSc Fire and Rescue Service Management

• MSc Fire Investigation

• MSc Fire Safety Engineering

• MSc IT Security

• MSc Nuclear Safety, Security and Safeguards


Relevant Higher Education courses offered by UCLan include:

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THE UNIVERSITY OF CENTRAL LANCASHIRE

The University of Central Lancashire (UCLan) is situated in Preston, England and was founded in 1828 as the Institution for the Diffusion of Knowledge. Today UCLan is one of the UK’s largest universities, with a student and staff community approaching 38,000. It is the fifth largest employer in the North West of England.

Benefits of partnering with UCLan We only use proven experienced practitioners to deliver our consultancy services. We never use standardised products but prefer to work with you to understand your specific requirements before providing a bespoke solution. We believe in collaborative working and long-term partnerships, which benefit both our customers and ourselves, and contributes to the worldwide continuous improvement of resilient organisations and robust partnerships.

In 2010 UCLan became the first UK modern university to appear in the QS World University Rankings. In 2017 the Centre for World University Rankings placed UCLan in the top 3.3 percent of all worldwide universities, highlighting the progress the institution had made in providing students with real-world learning experiences and reflecting the institution’s broad pool of academic talent. The University has a long and distinguished history of international collaboration and has strategic partners in Mauritius and Hebei (China). UCLan has continually developed collaborative partnerships around the globe such as in Oman, Qatar, Hong Kong, Sri Lanka, Singapore, Egypt and across Europe, amongst others, as well as having established the first British University in Cyprus.

Research Research is at the heart of the University of Central Lancashire’s mission and we promote a research culture based on quality and excellence. Our community of researchers is well respected by their academic peers and tackles real-world issues and problems. Our research delivers highly cited academic outputs, as well as providing a broad range of benefits and impact to the industries, organisations, and community groups with whom we work around the world.


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This literature was compiled in June 2018 and all reasonable care has been taken to ensure its accuracy. We hope you are happy with your University experience; if not we have a complaints procedure in place, please visit uclan.ac.uk/studentcontract

UCLAN PROTECT MANAGEMENT TEAM PROFILES

Our trainers, lecturers, researchers and consultants We have a range of academic and resilience experts from a wide range of backgrounds including the emergency services, local authorities, health authorities, the nuclear industry, COMAH sites, the military, airport and port authorities.

Dr Allison E Jones BSc (Hons), MSc, PhD, MRSC, MCSFS, FHEA Executive Dean, Faculty of Science and Technology

Allison provides strategic leadership for the Faculty of Science and Technology and has over 20 years’ experience of working within Higher Education in course development, strategy, planning, policy development and leadership.

Patrick Cunningham BA (Hons), MBA, F.E.P.S., M.B.C.I. Senior Emergency Management Associate

Patrick Cunningham is an experienced resilience professional who has provided emergency planning and business continuity services to a vast range of organisations in both the public sector and the private sector.

Claire Holt BSc (Hons) M.I.CHEM.E. C.Eng Partnership Development Manager

Claire provides development and management of external partnerships across research, investment, IP and commercial collaborations. Claire has over 25 years of experience working within the chemical industry and business strategy planning and management.

Malcolm Knowles MBA Senior Business Development Consultant

Malcolm is a highly experienced business development consultant with a proven record in developing and managing relationships to support organisational business development objectives in the UK and worldwide.

Paul Briggs CertEd Business and Technical Development Consultant

Paul has successfully operated as a senior fire service professional providing subject matter expertise, support and consultancy services to public and private sectors in the UK and the Middle East.


http://www.uclan.ac.uk/studentcontract

For further information please contact: Malcolm Knowles, Senior Business Development Consultant

PROTECT, University of Central Lancashire, Preston, Lancashire, UK, PR1 2HE Telephone: +44 (0)1772 893434 Email: [email protected]

www.uclan.ac.uk/protect

06400 06/18

mailto:uclanprotect%40uclan.ac.uk?subject=

http://www.uclan.ac.uk/protect