protect academic integrity in online exam environments without sacrificing student convenience
TRANSCRIPT
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Protect Academic Integrity in Online Exam Environments without
Sacrificing Student Convenience
18th Annual Sloan Consortium International Conference on Online Learning
October 11th, 2012
Presented by Software Secure
Mark Musacchio Business Development Manager
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Secure Testing. Anytime. Anywhere.
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Agenda
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Session Background Introduction to Software Secure
I. The Integrity Challenge for Distance Learning II. Case Study Examples:
University of West Alabama| University of North Alabama | Ohio University
III. Technology Solutions – How they work IV. Building a Roadmap – What to do next? V. Discussion | Q & A
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Session Background Current Situation:
Online test integrity and student authentication issues can halt the expansion of an institution’s online program and potentially threaten its accreditation status.
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Let’s look at how several institutions are leveraging online exam proctoring technology to provide anytime – anywhere test-taking convenience while assuring exam integrity.
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About Software Secure
Software Secure Founded 1999 HQ in Newton, Massachusetts (www.softwaresecure.com)
Solutions for secure, convenient and scalable exam integrity wherever or whenever exams are administered - with different robust security models for variable kinds of computer-based exam.
Solutions for Higher Education & Certification Organizations - Classroom and Distance Learning Environments - Assures integrity of test conditions with patented technology - Authenticates student ID with biometrics and proprietary monitoring system - End-to-end exam administration services
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I. THE INTEGRITY CHALLENGE FOR DISTANCE LEARNING
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Authentication - how do you make sure a student is who they say they are?
Security - how do you make sure students are taking exams honestly?
Convenience - how do you offer flexible and secure options?
Cost - how do you make all of the above fit your institution’s (or the student’s) bottom line?
Online Challenges
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If it’s Online, is it Cheating? “A study last year by two psychology professors from the University of Ohio at Zanesville found that 72 % of students taking online courses admitted cheating on their tests.”
Miami Herald, October 2012
A for (someone else’s) Effort?
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II. 3 CASE STUDY EXAMPLES:
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University of West Alabama
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Program Type: Higher Education – Distance Learning Programs
Objective: Protect exam integrity, offer student convenience
Challenge: Difficulty managing the proctoring processes for online students, evidence of student cheating
Proctoring Before: On-campus testing centers, 3rd party proctors
Solution: Remote Proctor PRO
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UWA Leverages Remote Proctor PRO to Offer Campus-wide Online Proctoring
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Challenge:
UWA implemented Remote Proctor PRO to offer students a more convenient way to take tests, assuring a level playing field and protecting the academic integrity of its online programs. Started with a small pilot, then rolled out program across all online programs.
Results: Convenience - enable students to pursue secondary education. Faculty and students satisfied that cheating isn't occurring Positive feedback from faculty, students and IT Competitive advantage with new markets opened up to UWA. Increased customer/student satisfaction
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University of North Alabama
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Program Type: Higher Education
Objective: Provide a secure & convenient exam option
Challenge: Authenticating student ID, stopping cheating
Proctoring Before: Testing Centers, Students Select Proctors
Solution: Remote Proctor NOW
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UNA Offers Remote Proctor NOW to Students for Secure and Flexible Online Proctoring
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Challenge: UNA wanted to offer its faculty and students a more convenient and secure way to administer and take online exams with integrity. In the past, online learners had two options for taking tests – finding proctors or going to a test centers. These methods were time-consuming, costly and inconvenient for students. They also exposed the potential for cheating as remote proctors could not always be adequately verified by the school.
Results: Caught several incidences of cheating Increased student satisfaction – saving them money Faculty members confident that assessment instrument is secure/protected UNA is investigating the possibility of using RP NOW campus-wide.
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Ohio University
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Program Type: Higher Education – Graduate Program
Objective: Offer convenient and secure online testing
Challenge: Protect Exam Integrity, Offer flexible offering
Proctoring Before: Testing Centers, Drive to campus
Solution: Remote Proctor PRO & NOW
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OU Deploys Remote Proctor to Provide a Level Playing Field & Protect Exam Integrity
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Challenge:
A new online program was being launched in the Engineering Management Department. Department Director wanted to ensure that integrity practices were integrated into the program’s rollout from the beginning. Ohio University had experienced some challenges in the past with academic dishonesty and the engineering department wanted to ensure it was diligent about implementing technology that would secure online assessments
Results: After about a year of usage, the technology has been successful in providing a level playing field in the online program has been deemed to bring instances of cheating down to near zero. The Department Director feels the legitimacy of the credentials earned by students is now safeguarded.
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Time Savings: “This has saved me an hour’s drive to a testing center.” “This opportunity allowed me to stay home with my sick mother rather than hiring a nurse to care for her while I drove to campus to take the exam.”
Ease of Use: “The proctor software seems to work well and is very convenient for taking tests online.” “Can log in to my test in under 5 minutes - anyone with basic knowledge of computer systems can easily access the program with instructions and practice.”
Privacy: “ Remote Proctor is not intrusive” “Convenience of remote proctoring outweighs my concern about being monitored.”
Cost: “I’ve saved on babysitting fees and parking by being able to take the test from my house.” “I have had to pay up to $50 to take tests at a test center, and leave work early. With this system, I’ve simplified my test taking, and saved money.”
Students who demand flexibility are grateful for the Remote Proctor option . . .
Student Feedback
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III. TECHNOLOGY SOLUTIONS: HOW THEY WORK
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Online Exam Proctoring Solutions
On-demand solution for distance learning exams - proctored by computer and
webcam, authenticating the ID of online students.
Gold-standard proprietary hardware and software solution that delivers total
security for self-service examinations and prevents cheating.
Digital solutions that assure true exam integrity for all distance learning exams.
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Remote Proctor PRO – Total Exam Security Addresses every area of exam security by authenticating his/her identity and controlling a student's computer while watching and listening to the exam environment.
Integrated Hardware & Software Components:
Remote Proctor Pro : Hardware device that uses biometrics to authenticate the identity of the test-taker, records all sound, and videos a 360-degree view of the exam environment. Securexam : Patented software which provides access to computer-based exams while simultaneously locking down the desktop by preventing access to all other non-examination materials or applications
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Remote Proctor NOW – Anytime. On-Demand.
Utilizes existing webcam and microphone that test-taker already owns- they can be taking a test in less than three minutes!
Records webcam view, audio and desktop to ensure compliant exam conditions
No need to schedule time or rely on a proctor’s schedule to take a test
Cost effective method to provide remote test proctoring all for about $15 per exam
Each test is reviewed by multiple certified review specialists to catalog exam policy violations
Can work with any test delivery system
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IV. BUILDING THE ROADMAP WHAT TO DO NEXT
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The Pathway to Online Integrity
• Step 1: Explicitly state expectations
• Step 2: Reinforce ethical climate with prevention.
• Step 3: Be consistent and follow through with consequences.
• Step 4: Utilize assessment design. • Step 5: Create a learning
environment that minimizes cheating opportunities.
McNabb and Olmstead (2009) Journal of Online Learning and Teaching Vol. 5, No. 2 Hulsart and McCarthy (2011) The Journal of Continuing Higher Education, 59:92–96
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Balancing Priorities
Login/ID password, scheduled location
Login/ID, Password, anytime,
anywhere
Security
Conv
enie
nce
Cost
Low
High
Remote Proctor NOW, Anytime,
anywhere
Remote Proctor NOW
Scheduled location
Remote Proctor PRO, scheduled
location
Remote Proctor PRO
Anytime, anywhere
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Why Software Secure?
More convenient No need for students to schedule a proctor - On
demand testing 24 hours a day, 7 days a week More affordable On average 40% cheaper than other proctoring
technologies More secure Exams are reviewed on a 1:1 basis and we have
complete video and audio records of exam experience
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Customers using Remote Proctor today
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VI. QUESTIONS & DISCUSSION
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For more information, please contact: Software Secure Sales Inquiries
[email protected] | (617) 340-6381
Follow us: @Software_Secure
Secure Testing. Anytime. Anywhere.