Proposed Structure forMarketing, Communications and

PPI Directorate

Director of Marketing, Communications and PPIJo Yeaman

Executive Assistant5

Patient and Public Involvement

Marketing, CommunicationsAnd PR

Customer Services

Marketing, Communications and PPI Directorate Senior Structure

Customer Services Managerband 7 tbc

Customer Services Officers Multi-skilled to manage:Complaints, FOI, Customer / Patient Queries, Reception

9.00 wte4 tbc

Assistant Customer Services Manager5/6 tbc

Customer Services Manager7 tbc

Customer Officer5

Complaints Administrator

3

FOI Officer(Interim

ArrangementBand tbc

PALS Officers 2 wte

4

Reception Services 2 wte

2

NB: this team still need to be scoped. Until the future vision has been confirmed, the team will be as follows:

Customer Services Team Structure

Marketing, Communications and PR Department

Assistant Director of Marketing, Communications and PR8b

Media andPR Manager

7

Special MarcommsProjects / Accounts

Manager7 tbc

Marketing Manager8a tbc

Technical WebDevelopment(outsourced)

Staff Engagementand

CommunicationsManagerBand tbc

Events &Reward &

RecognitionManagerBand tbc

Communications &PR Assistant (Shared)

4 tbc

Assistant Media& PR Manager

Band tbc

Communications &PR Assistant

(Shared)band tbc

Assistant Marketing ManagerBand tbc

Market ResearchOfficer

Band tbc

Internal Communications

Administrator(shared)band tbc

Internal Communications

Administrator(Shared)

band tbc

Patient and Public Involvement Team Structure

Head of Patient and Public InvolvementBand tbc

Assistant Patient andPublic Involvement

Managerband tbc

Patient and Public Involvement

Team Administrator 4

Community dialogue ProjectManager fixed term –

6 – 12 monthsband tbc