Proposed communications, negotiations and training Program.

Personal contact One on One. Telephone. E-mails Business seminars. Corporate functions.

Ways to communicate effectively. Meet your client periodically for face-to-face

conversations. Write down the main points you need to address

before calling your client. Make sure emails to your client are well structured

and detailed. List all of your client's concerns, issues, ideas and

complaints. Present well-written materials such as brochures,

manuals, contracts, charts and graphs.

Importance of effective communication Effective communication is an essential part of a

successful business-client relationship. Ability to express opinions, ideas, strategies and

advice both in person and via telecommunications. Helps in building an honest and trusting

relationship between you and your clients. Ask your client often to react to what you have said

or done. Never assume that a client agrees with your

decisions and opinions.

Techniques for effective selling A Direct Close - Simply ask for the order

when you are sure your client is ready. A Deal/Concession Close - Using this

technique gives the client the feeling that they are making a smart choice and saving money.

A Time-Driven Close- This one works well with statements like, "prices are going up next week, so you should go ahead a let me place your order today."

Negotiation Be ready for a flinch. Clients assume that people often ask for

more than they expect to get. The person with the most information

usually does better. Practice at every opportunity. Maintain your walk away power.

Persuasive communication techniques. Focusing on the other person's needs when speaking or writing.

Build your communication around the other person's needs, rather than those of the organisation.

Using persuasive words or phrases when speaking or writing. For example, 'the benefits to you are...', 'what you'll gain will be...', 'our services can save you time by...'.

Watch out for and eliminate barriers to effective communication. For example, don't substitute an email for a telephone call when communicating critical information.

Talk to a plan that demonstrates to the employer or job seeker exactly how you are going to help them.The other major factor that impacts on your ability to communicate persuasively is your knowledge of policies, procedures and legislative requirements. Understanding these prevents you from making promises about services you can't deliver.

Personal presentation skills Manifesting proper posture- best to

stand and avoid being stationery. Use Gestures- it adds life and vibrancy. Voice- create variety on your tone,

volume and pace to avoid a lousy and monotonous presentation.

Use humour-it breaks the dullness in boring subject.

Anecdotes are a good way to start humour.

Audiovisual Aid Use acetates on an overhead projector. Use only a few

lines of text in large print or a simple diagram for each acetate.

If you are very confident the technology will work, you may prefer to use PowerPoint. However, ensure you have acetate back-ups.

If you use PowerPoint or similar software, avoid gimmicks such as jingles, animation, or sound effects that either distract attention or slow down the presentation. If you ‘fly in’ text, make sure you use the same method throughout the presentation.

Keep it simple. Use technology as a tool where it helps, rather than for the sake of it.

Read and assess the audienceRead the audience- Face expressions. Questions asked. Response to humour.Assess the audience- Questionnaire. Survey. Sample ranking.