propertyboss upgrade · always click allow on these windows. if your computer is running a...

PropertyBoss Upgrade

Installation Guide EMC128 - 2013

1998-2013 PropertyBoss Solutions.


PropertyBoss Solutions EMC128

Introduction This document covers 2 upgrade scenarios. Please determine which is required before beginning. Note: The Release version or file name may differ from what is shown in the sample screens.

Network Version Access: Follow the steps beginning at Step 1. It is crucial that you stop the database server for a successful upgrade.

Single User Access: Follow the steps beginning with Step 4.

Installation Tips If you would like to have the Upgrade Package email resent or an installation CD mailed to you, submit a

request to Client Care. (You will be billed for the installation CD.)

If your computer is running the Microsoft Vista operating system, User Access Control (UAC) messages will periodically pop-up during installation. Always click Allow on these windows.

If your computer is running a firewall, warning messages will periodically pop-up during installation. Always click Unblock on these windows.

Additional Help Resources If you have difficulty completing your installation, you can submit a request to PropertyBoss Client Care for technical assistance. You can submit a request in three ways.

Via the web: help.propertyboss.com

Via email: [email protected]

Via phone: (864) 297-7661 Ext. 2

System Requirements Requirement Minimum Recommended

Operating System Windows XP (32 or 64 bit) **Mac OSX 10.5 or above

Windows 7 or 8 (32 or 64 bit)

Processor Intel / AMD (1+GHz) Intel / AMD (1+GHz Dual Core)

Memory 2 GB 4 GB or more

Hard Drive Space 200 MB Free Space 500 MB Free Space

Network Requirements: Client-Server Windows 2000 or 2003 Server, Small Business Server 2009 **Windows NT is non-compatible

Network Requirements: Peer-to-Peer

Windows XP user must have at least standard user rights Windows 2000 should have power user group rights **Users who are granted restricted user access do not have the operating system rights to write to the registry keys and will not be able to use PropertyBoss

Windows 98 and Windows NT Users must upgrade the operating system to use PropertyBoss.

Internet Access Certain Optional Modules and Web Portals require high-speed Internet access. Dial-up is not recommended.

Backup Device High capacity data storage unit such as a USB memory stick, CDROM, or ZIP drive.

Other Software

The following software is recommended for certain PropertyBoss features:

Export to Excel: Microsoft Excel 2003 or higher

Merge to Word: Microsoft Word 2003 or higher

Online Help: Microsoft Internet Explorer recommended

** For web-based PropertyHost only

http://help.propertyboss.com/property_management_software/Client_Care/HelpDesk_Request.php?industry=industry

mailto:[email protected]



PropertyBoss Upgrade – Installation Guide 1. Network Version – Stopping the Database Server and Service

a. Instructions

2. Uninstalling SQL Anywhere Studio 8

3. Installing the Sybase iAnywhere 11 Upgrade on your Server Computer

a. Download Instructions

b. Installation Instructions

4. Installing the PropertyBoss Upgrade

a. Download Instructions

b. Installation Instructions

5. Installations Options for Registered Users

6. Upgrading the Database(s)

a. Network Version Database Upgrade

b. Possible Issue

c. Open PropertyBoss and Upgrade Database



Step 1: Network Version - Stopping the Database Server and Service If you are using the Network version of PropertyBoss, you MUST STOP the database server before you begin the installation. If you are running the Single User Version, you can skip to Step 4. Instructions

1. Double click on the PBServer icon on your desktop.

2. Select the Configuration Tab and click the Stop Database Server button and follow the prompts. Click OK in the “Stopping Database” confirmation window.

3. The Network Version of PropertyBoss should be running as

a Windows Service. You MUST STOP and DELETE this service before you begin the installation. Click the Services tab and uncheck the Use Windows Service checkbox.

4. A confirmation window will open with this message:

If you turn this option off, PropertyBoss will stop and delete any existing server. Do you want to change to not use a service? Click Yes to confirm. A DOS window will open. Press any key to continue.

5. A confirmation window will open with this message:

Are you sure you want to delete the existing service?

Click Yes to confirm. A DOS window will open. Press any key to continue.

Step 2: Uninstalling SQL Anywhere Studio 8 If you are running an older version of SQL Anywhere or Sybase, it is recommended that you first uninstall this before installing the new version included in your Upgrade Package email. To do so, go to Control Panel > Add/Remove Programs (Windows XP) or Programs and Features (Windows Vista).

Step 3: Installing the Sybase iAnywhere 11 Upgrade on your Server Computer Part A: Download Instructions

1. Click the Download link included in the Upgrade Package email. The PropertyBoss website will open with links for downloading several items included PBServer (Sybase iAnywhere) and PropertyBoss.

2. Click the Download button for Sybase iAnywhere Database Server. This is the PBServer installation file. When prompted to Run or Save, select Save the file to your desktop. If you do not indicate your desktop as the location, the file will probably be saved in your Downloads folder.



3. When the download is complete, a pbserver.exe icon will appear on your desktop. Part B: Installation Instructions

1. Shut down all programs. It is also recommended that you temporarily disable antivirus software as it could prevent various files from being updated during installation. Once installation is complete, you can re-enable your antivirus software. If you are not familiar with antivirus software, we recommend consulting your IT professional who can ensure that you do not leave your computer vulnerable to attacks.

2. Double click the pbserver.exe icon on your desktop and progress through the installation wizard.

3. When prompted, enter the password indicated in your Upgrade Package mail. If you need to have the email

resent, submit a Client Care request.

4. When installation is complete, you have installed PBServer. You can now delete the pbserver.exe icon from your desktop. An icon for the PBServer application will be added to your desktop in the next step.

5. RESTART YOUR COMPUTER. If you do not restart your computer, you will receive error messages in later installation steps.

Notes: If you did not save the installation file to your desktop and are not sure where to locate it, search your computer for pbserver.exe or download the file again and note the download location. For non-Vista and non-Windows 7 operating systems, a PBServer shortcut icon will appear on your desktop. This shortcut provides access to the PBServer program installed in the previous step. For Vista and Windows 7 operating systems with User Access Control (UAC) turned off, a PBServer icon will appear on your desktop. If UAC is turned on, the PBServer shortcut icon may not have been created. Cancel out of any error messages that may have displayed and PropertyBoss will close. Manually create the shortcut by going to C:\Program Files\PropertyBoss. Right click on pbserver.exe and select Send To then select Desktop.



Step 4: Installing the PropertyBoss Upgrade Now, you need to download and install the PropertyBoss application on the same computer on which you just installed PBServer. If you are installing from an installation CD, skip Part A and continue with Part B below. Part A: Download Instructions

1. Click the Download link in your Upgrade Package email. The PropertyBoss website will open with links for downloading several items including PB Server (Sybase iAnywhere) and PropertyBoss.

2. Click the Download button for PropertyBoss. On the

next page, click the Download button again. When prompted to Run or Save, select Save the file to your desktop. If you do not indicate your desktop as the location, the file will probably be saved in your Downloads folder.

3. When the download is complete, a pboss.exe icon will be on your desktop.

Part B: Installation Instructions 1. Shut down all programs. It is also recommended that you temporarily disable antivirus software as it could

prevent various files from being updated during installation. Once installation is complete, you can re-enable your antivirus software. If you are not familiar with antivirus software, we recommend consulting your IT professional who can ensure that you do not leave your computer vulnerable to attacks.

2. Double click the pboss.exe icon on your desktop and progress through the installation wizard. If you are

installing from the installation CD, select the pboss.exe file if not prompted.

3. The Select Option screen will appear while following the installation prompts. As this is an upgrade installation, you will want to select to Update an existing installation of PropertyBoss. Then click Next.

4. If you have more than one instance of PropertyBoss installed on this computer, you will be prompted to

select the correct directory. Do so and then click Next.

5. If prompted for the installation location, you can accept the default location.

6. When the installation wizard is complete, two icons will be on your desktop. o PropertyBoss 1001 will open the software. (The number represents the Version number.) o PropertyBoss Einstein will open the online help documentation.



Step 5: Installation Options for Registered Users The Welcome to PropertyBoss screen provides 3 Installation Options for Registered Users. Select the appropriate option. If you select the wrong installation option, it is not necessary to reinstall the software.

Single User Installation: Supports the production use of PropertyBoss on this computer only.

Network Installation – Workstation: Supports a user on this computer accessing PropertyBoss databases on a server computer on the network. Only use this option if your company purchased the network version of PropertyBoss.

Network Installation – Server: Supports running a database engine on this computer for Network Workstations to access. This installation option also includes the Workstation Installation. You should only choose this option if your company purchased the network version of PropertyBoss. You will also need to install the SQL Anywhere database software on this server computer.

Changing the Installation Mode To change the installation, double click the PropertyBoss icon to launch the application. If the current installation mode is Single User, you will see Change Installation at the bottom of the Database List window. Click Change Installation, then click Yes, then Yes again and then click OK to get through the prompt windows. On the Database List window click OK to reopen the Installation Options window. If the current installation mode is one of the Network Installation options, you will see Configure this Computer at the bottom of the Database List Window. Click Configure this Computer, then click View/Modify Settings > Change Installation Configuration. Click Yes, then Yes again and then click OK to get through the prompt windows. Click OK to return to the Database List window. Exit the application and reopen to get the Installation Options window.



Step 6: Upgrading the Database(s) Network Version Database Upgrade: If you installed PropertyBoss in the Network Version mode, you will see a new icon on your desktop for PropertyBoss Server and PropertyBoss. Double click on the PropertyBoss Server icon to start the database server. Possible Issue: If you did not uninstall SQL Anywhere Studio 8, you will receive the follow message. Click OK and return to Step 2 above.

PropertyBoss Release 10.01 requires a new version (Release 11) of SQL Anywhere. Before using this new version, you must first uninstall SQL Anywhere Release 8 from the Control Panel. The control panel entry to uninstall appears under the name SQL Anywhere Studio 8.

1. The Database Upgrade Needed window will open. Click OK. A confirmation window will open stating: This new version of PropertyBoss is delivered with the SQL Anywhere Release 11. The databases must be upgraded to run under SQL Anywhere 11. When you click OK on this message, a Window will open to upgrade the server databases. Note: You will only receive this message once. If you cancel off the upgrade window, you can re-open the upgrade window from the Utilities tab of the PropertyBoss Server Configuration Window.

2. Click OK. PropertyBoss will determine which databases(s) must be upgraded in SQL Anywhere 11 and run the upgrade automatically.

3. If you closed this window and did not click OK, select the Utilities tab in the PropertyBoss Server Startup

Window. Select the Upgrade Databases to SQL Anywhere 11 button to initiate the upgrade.

4. A window will open listing the database(s) currently selected for upgrading. Click Continue.

5. A confirmation window will open asking you to confirm that you want to upgrade the database(s). Click Yes.

6. A progress window will open. The upgrade process may take between 5 and 15 minutes per database depending on the size of the database.

7. Several DOS windows will open and close.

8. Next click on the Services tab in the PBServer window. Check the Use Windows Service checkbox. Open PropertyBoss and Upgrade Database For the Single User Version or the Network Version installation, you will now need to double click on the PropertyBoss icon. You will receive an Upgrade Notification Window. Select the Upgrade Database to Current Release button and repeat for each database if you have more than one database. Note: Network Version - You will need to run the PropertyBoss installation on all workstation computers.

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