propellor business opnsworkshop march2013
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Social EnterpriseBusiness Operations
An enp Strengthening Your Skills workshop
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Workshop Objectives
1 Understand why efficient and effective Business Operations are critical to social enterprise success
2 Discover the 3 key components of Business Operations
3 Identify key areas of your enterprise that might need operational improvements
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Business Operations is an integral part of managing a sustainable social enterprise
Source: www.enterprisingnonprofits.ca/learning-toolkits
Social Enterprise Learning Toolkit
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Where are you along the Social Enterprise Development Path ?
Social Enterprise Development Path
Opportunity Identification
Business Plan
Start-Up Strengthening
Organizational Readiness
Feasibility Study
Evaluation
Source: The Canadian Social Enterprise Guide (2nd edition)
Launch Preparation
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What is Business Operations?
Activities involved in the day to day functions of the enterprise conducted for the purpose of generating income and positive social outcomes
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Business operations focuses on operational management decisions
Strategic
Operational
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Efficiency vs. Effectiveness
time and moneySocial
outcomes
?
Socialoutcomes
?
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Key Components
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People
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Recruitment & Retention
Human Resources
Training & Development
Compensation
Performance Reviews
Health & SafetyEmployment
Support
• .• .• .
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Process
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Products & Services
Key Operations Processes
ProductivityCapacity
Assessment
Quality Control Inventory Control
Scheduling
Pricing
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Performance
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Budget
Key Measurement Tools
Income & Expenses
Cash flow Statement & Projections
Customer Satisfaction
Measurement
Social Impact Assessment &
Monitoring Systems
• .• .• .
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Demonstrating Value (www.demonstratingvalue.org) provides you with tools and expertise to define, gather and use information to run,
plan for and show the value of your social enterprise.
Measuring Success – Mission & Money
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Bringing it all together !
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Business Operations Case Study
The Hungry Thespian Theatre Company Use this Tool: Business Operations Self Assessment
Activity
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Improving your Business Operations
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Identify your priorities
Establish your action plan by first identifying your top priorities
Refer back to your Self-Assessment.
• Which areas did you identify as either not existing or needing work?
• Of those areas, which did you identify as a priority?
Our Goals for Business Operations
1 .
2 .
3 .
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Take action – your next steps!
• Use the Business Operations Self Assessment Tool
• Identify your priorities • What actions will you need to take within the
next 4 weeks?• Who will you engage and why?• Review of the status of your action plans in 4-
6 weeks