promises are the same everywhere deliveries aren't try us to believe us!

PROMISES ARE THE SAME EVERYWHEREDELIVERIES AREN'T

TRY US TO BELIEVE US!

Confidential | Copyright © 2012

CONTENTS

www.iresearchservices.com

iResearch Solutions

Key Service Offerings

Other Service Offerings

Research Methodology

Key Differentiators

Tools, Technologies & Solutions

Survey Translation

Approach

Quality Assurance - Voice

Quality Assurance - Data

Service Excellence - KPI’s

Industry Segments We Serve

Global Clientele Exposure

Benefits of Outsourcing Projects to iRS

Contact Details

http://www.iresearchservices.com/

Confidential | Copyright © 2012 www.iresearchservices.com

iResearch is an ISO 20252:2006 certified market research firm in over 90 countries and 17 languages

Managed by professionals with combined experience of over 50 years in various research domains.

Extensive experience in working with MR firms and practitioners globally

Many start-ups, SME’s and global organizations share a symbiotic relationship with iResearch Services

Multi location presence viz., Pune, Delhi & London

Combined annual turnover exceeding $200m as a part of business alliance

Member of prestigious ESOMAR, MRS, MRSI and AMA

iRESEARCH SOLUTIONS

YOUR ABLE PARTNER FOR DATA GATHERING

ONE-STOP-SOLUTIONS FOR YOUR DATA COLLECTION AND ANALYSIS REQUIREMENTS



KEY SERVICE OFFERINGS

KEY SERVICE OFFERINGS

MARKET RESEARCHQuantitative – CATI, CAWI and PanelQualitative – IDT & Recruitments, Survey Programming

BUSINESS RESEARCHAd Tracking, Brand equity, Concept testing, C-SAT, Brand Positioning, Sales forecasting & many more

WEB & CONTENT RESEARCHWeb Research, Content Research, Web Analysis, Social Media Research and more….



OTHER SERVICE OFFERINGS

Reporting, Charting, Data Processing & Tabulations, Presentation and more…

Survey Programming & Data Processing

Project Management, Complex Programming logics e.g. Alogrithm, Rotation, Loops, Flip scale, Tracker Studies, Custom Programming, Complex Conjoint Analysis, Flash Programming, Programming On Complex Validation & Multilingual Studies.

Data Cleaning, Data Validation, Data Tabulations, Banner Generation, Independent & Overlapping Analysis, Conjoint Analysis, Cross-tabs, Regression & Correlation, Weighting & SPSS Labelling, Data Conversion etc.

Our service offerings include CATI, CAWI, recruitment, interview and reporting support across multiple geographical locations and verticals to B2B and B2C clients



RESEARCH METHODOLOGY

Understand, study and analyse the objectives

Research design for its approach, target audience, and output

Conduct fieldwork in line with market intelligence and provide data which can be easily imported into any formats

Analyze the findings with quantitative and qualitative analysis

Generate reports and provide support in editing and presentation

Overview results for their intended utility

…THE DESIGN WITH THE END IN MIND!



KEY DIFFERENTIATORS

DELIVERY EXCELLENCE Seamless execution 24/7 capabilities

PROCESS AND QUALITY LEADERSHIP Integrated quality approach ISO 20252 quality systems

IMPROVED CUSTOMER ROI Productivity based cost take-outs SLA based approach

SCALABILITY & FLEXIBILITY Plan to reach 150 seats by Dec 2013 Managed utilization

TOTAL RESEARCH SOLUTIONSPanel CATI CAWI/Online Data Processing Survey Programming Analysis and Report Charting



Confirm IT (v 17)KinesisIBM SPSSQuantumExcelWeb based ProgrammingMultimode Data CollectionSurvey Hosting and Management Services

TOOLS, TECHNOLOGIES & SOLUTIONS

Quality Control Monitoring, Real Time Reporting & Key Data Point Alerts.Data Analytics with High Data ScalabilityData integrity checks and validationsTabulations Indexing and cataloguingStatistical analysis and client ready data export

SPSS DIMENSIONS

TOTAL OPERATIONAL

SOLUTIONS

MS EXCEL AND ACCESSCONFIRMIT

100% CALL RECORDING

2:1 REDUNDANCY ON IT INFRA.

DASHBOARD REPORTING



SURVEY TRANSLATION

Innovative and highly advanced web-based survey analysis tools that generate crosstabs, automatically run stat tests, highlight statistical significance and export client-ready charts to Excel and custom PowerPoint templates.

Respondent activity can be tracked by survey URL to measure page views, traffic sources, geographic locations, unique visitors, device types, operating systems and more.

Kinesis can provide other types of reporting via custom integration including APIs for in-house and third party reporting platforms.

iResearch Services assist customers on a regular basis with their custom reporting needs



APPROACH

DELIVERABLESiRS provides a uniform data set for all data collection jobs

All countries will use the same base script with the translation over written onto this.

Our data can be exported in to any format viz., Excel, SPSS, Cross Tabulation etc

PRICING MODELSVolume based discountsStandard rate cardFTE based pricingWe can also develop alternative and innovative pricing solutions after understanding Clients requirements and internal processes, if needed.



QA-VOICE

COMPLIANCE

COMMUNICATION

PROCESS

CALL ATTRIBUTESRight party connectAppropriate screeningNo misrepresentationUpdated data with consentNo misleading informationData appropriately capturedDisclaimer statement etc

Verbatim script deliveryHold procedure followedNo dead airNo interruptions/cross talkPolitenessAppropriate speech deliveryAppropriate rate of speech (ROS)Active listening etc

100 % call recording & monitoring No assumptionsProbing / Appropriate fact finding No prompting

Greeting and addressing the respondentIdentifying self with company introductionExplained the purpose of the callSurvey incentiveEnsured respondent comfortAppropriate call closing etc.

QUALITY ASSURANCE- VOICE



Project specific data QA plan is formulated during project initiation stage, and it consists of:

Skip patternsLogical checksQuota and Validation checksProofingConsistencyShell file validationTermination conditionOpen end codingPreparation of automation sheetProject specific Checks

Error reduction at source

is done by:

Sharing the plan with the interviewersIncorporating data QA checks at every stage

Manual Data QA exercise is done for any other checks, wherever applicable.

TIER 1 CHECK 100 % Data check by Data Quality Team

TIER 2 CHECKSample check by Project Leads

QUALITY ASSURANCE - DATA

DATA QUALITY PARAMETERS



Measured for adherence to the process and compliance metrics Evaluated per transaction, on the basis on standard parameters

QUALITY

Measured on the basis of target vs. AchievedEvaluated on daily/project basis

PRODUCTIVITY

Measured against the predetermined timeline to execute and send the interim / final deliverableEvaluated per transaction, on the basis on standard parameters

TURNAROUND TIME

Measured on the basis of standard and ad-hoc feedback provided by the clientEvaluated on monthly/quarterly basis

C-SAT

SERVICE EXCELLENCE - KPI’S



INDUSTRY SEGMENTS WE SERVE

IT & TELECOM

FMCG

BFSIENERGY & UTILITIES

HEALTHCARE

MEDIA

TRAVEL & LEISURE

MANUFACTURING




GLOBAL CLIENTELE EXPOSURE




BENEFITS OF OUTSOURCING PROJECTS TO iRS

TOP 5 REASONS WHY IRS IS THE RIGHT CHOICE FOR YOUR OUTSOURCING DATA COLLECTION & SURVEY PROGRAMMING NEEDS.

SKILLED TECHNICAL MANPOWER

LARGE POOL of EXPERIENCED MANPOWER

LOW OPERATING COST

STRONG TECHNOLOGY INFRASTRUCTURE

SUPPORTIVE GOVERNMENT POLICIES

Our promise of being a 'one stop shop solution' is honest with matching deliverable. iRS is amongst very few companies which has been able to set new standards of delivering quality services endlessly for over a decade and is reflected by the clients trust from all over the globe with repeat business opportunities.



CONTACT DETAILS

YOGESH SHAH Director Sales

[email protected] Cell: +91 9822193031

JAMES MCCULLAGHVP Business Development

[email protected] Cell: +44 7932 509491

8 Wellesley Court, Popes Avenue,

TW2 5TF, UK + 44 7932 509491

Cerebrum IT Park, B3, Level 1 – 2A, Kalyani Nagar Pune, India 411 006+ 91 20 6725 3800

THANK YOU...For more information please visit




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