DIY  Change:    Prac/cal  Approaches  for  Impact  James  Chisholm,  ExperiencePoint    

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Learning  Objec:ves  

 Explore  some  prac:cal  tools,  techniques,  and  mindsets  for                                              DIY  Change.  

 

Apply  prac:cal  approaches  to  a  current  project.    

Ac/on  next  steps  for  change  impact  in  the  following  2  weeks.  

 

 

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Photo by Bernard Oh / CC BY 2.0

Explore  

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Say  Hello!  

Please  say  “hello”  to  the  person  beside/around  you  and  consider:  

 

A  colleague  has  been  asked  to  lead  a  project  that  will  bring  about  big  changes  in  your  organiza/on  and  she’s  turned  to  you  for  advice.    What  one  piece  of  advice  would  you  share?  

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Why  is  Change  Important?  

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Focus   S O L U T I O N  

S Y S T E M  

Challenge   Impact  

Innovate  and    create  solu:ons  

Change  and    scale  impact  

When  do  you  typically  get  involved?  

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S O L U T I O N  

S Y S T E M  

Challenge   Impact  

When the problem /

opportunity is defined

When a solution has been

determined and needs to be implemented

When a project is in trouble

 

When  a  problem/opportunity  is  defined?    

When  a  solu/on  has  been  found  and  needs  to  be  implemented?    

When  a  project  is  in  trouble?  

 

 

     

 

 

 

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When  do  you  typically  get  involved?  

When  do  you  typically  get  involved?  

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S O L U T I O N  

S Y S T E M  

Challenge   Impact  

When the problem /

opportunity is defined

When a solution has been

determined and needs to be implemented

When a project is in trouble

What  would  you  rather  have?    

 

A  problem  to  solve    

A  solu/on  to  implement  

 

 

     

 

 

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Solu:on  to  implement  

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S O L U T I O N  

S Y S T E M  

Challenge   Impact  

Change  Models  101  

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S O L U T I O N  

S Y S T E M  

Challenge   Impact  

WHY WHO WHAT

Align around solution Engage the system

WHY HOW WHAT WHICH

Produc:vity    Revenue    Market  Share    Margin    Profit    Etc.    

Time  

The  Journey  from  Challenge  to  Impact  …  

What  we  expect  

Challenge  

Impact  

Produc:vity    Revenue    Market  Share    CM    Profit    Etc.    

The  Journey  from  Challenge  to  Impact  is  not  linear  

What  actually  happens  

Time  

WHY?  

Gambrell  &  Stevens  

Feeling  the  Dip  

14      |        @experiencepoint    Kübler-­‐Ross  

Denial  

Resistance  

Disorienta:on  

Commitment  

Experimenta:on  

Modera:ng  the  Dip  

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People  who  know  what  to  do  (change  models  &  tools)  and  how  to  be  (change  mindsets  &  reflexes)  can  moderate  the  dip  and  achieve    impact  earlier  and  more  ojen.  

Effec:ve  project  leaders  know  …  

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What  to  do   How  to  be  

Right  things,  at  the  right  :me,  

done  well    

Task View:  MODELS  &  TOOLS  

Human-­‐centered  Learning-­‐orienta:on  

Context  aware    

Rela:onship  View:  MINDSETS  &  REFLEXES  

+  

Building  Change  Capability  

 

In  your  experience,  how  does  having  people  who  know  both  ‘what  to  do’  (task-­‐orienta/on)  and  ‘how  to  be’  (rela/onship-­‐orienta/on)  help  on  projects?  

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Apply  

How  do  I  take  what  I’ve  learned  at  PW  2015  and  improve  my  team’s  (and  my)  ability  to  lead  change?  

 

Our  Change  Challenge  Today  

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Change  Models  101  

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S O L U T I O N  

S Y S T E M  

Challenge   Results  

WHY WHO WHAT

Align around solution Engage the system

WHY HOW WHAT WHICH

FORCE FIELD

Driving Restraining

Force  Field  Tool  

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Driving Restraining

RATIONAL

facts, data, overt

EMOTIONAL

political, cultural, covert

Force  Field:  Driving  Forces  

 

What  are  some  forces  driving  the  need  for  us  to  improve  our  ability  to  manage  change?  

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Force  Field:  Restraining  Forces  

 

What  are  some  forces  restraining  our  ability  to  beQer  manage  change?  

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What  1  or  2  restraining  forces  can  you  start  to  address  in  the  next  2  weeks?  

Write  it  down!  

 

Ac:on:  Force  Field  

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Change  Models  101  

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S O L U T I O N  

S Y S T E M  

Challenge   Impact  

WHY WHO WHAT

Align around solution Engage the system

WHY HOW WHAT WHICH

STAKEHOLDER MAPPING

Stakeholder  Mapping  

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Stakeholder  Mapping:  Helpers/Champions  

 

Who  is  going  to  help  or  champion  the  need  to  improve  our  change  capability?      No  iden/fying  names  please!  J  

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Stakeholder  Mapping:  Bystanders  

 

Who  is  going  to  sit  on  the  fence  with  regard  to  the  need  to  improve  our  change  capability?      No  iden/fying  names  please!  J  

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Stakeholder  Mapping:  Resisters  

 

Who  is  going  to  resist  the  need  to  improve  our  change  capability?      No  iden/fying  names  please!  J  

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Who  might  I  enlist  as  fellow  change  catalysts?  Consider  1  helper,  1  bystander  and  1  resister.    

Write  it  down!  

 

Ac:on:  Stakeholder  Map  

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Change  Models  101  

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S O L U T I O N  

S Y S T E M  

Challenge   Impact  

WHY WHO WHAT

Align around solution Engage the system

WHY HOW WHAT WHICH

MORE OF, LESS OF

Driving Restraining

More  of,  Less  of  Tool  

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More of Less of

More  of,  Less  of  Tool  

 

If  we  are  successful,  what  behaviours  might  we  expect  to  see  more  of  in  the  future?    

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More  of,  Less  of  Tool  

 

If  we  are  successful,  what  behaviours  might  we  expect  to  see  less  of  in  the  future?    

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What  1  or  2  behaviours  are  the  most  compelling  visions  of  the  future  you  would  like  to  create?  

Write  them  down!  

 

Ac:on:  More  of,  Less  of  

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Change  Models  101  

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S O L U T I O N  

S Y S T E M  

Challenge   Impact  

WHY WHO WHAT

Align around solution Engage the system

WHY HOW WHAT WHICH

Ac/on  

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Experience  plus  reflec/on  equals  growth.    

-­‐  John  Dewey,  philosopher  and  educator  

 

Photo by Dhilung Kirat / CC BY 2.0

Reflec:on  &  Ac:on  

 

What’s  one  thing  you  will  think  about  differently  going  forwards?  

 

What’s  one  thing  you  will  do  differently  in  the  next  2  weeks?  

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Thank  you!  

Please  feel  free  to  connect  with  me  on  LinkedIn  and    reach  out  with  any  ques:ons,  comments  or  ideas.    

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James Chisholm ExperiencePoint

james.chisholm@experiencepoint.com

@experiencepoint www.slideshare.net/experiencepoint

www.linkedin.com/company/experiencepoint