PROJECT SUCCESS

THROUGH

FACILITATED PARTNERING:

UNLEASHING THE POWER

OF COOPERATION &

TEAMWORK

PERFORMING

BUILDAGREEMENT AND

COMMITMENT

INTRO

DEVELOP ANISSUE

RESOLUTIONPROCESS

UTILIZE ANEVALUATION

PROCESS

PROVIDEFOLLOW-UP

WORKSHOPSAS NEEDED

ALL WALK

THETALK

TEAMBUILDING

IDENTIFYCONTRACTSUCCESS

FACTORS ANDAPPROACH

TWO TO THREE DAYS FOR THE INITIAL "PARTNERING WORKSHOP"

OUR PARTNERING PROCESS

Features of our Process • Teambuilding• Alignment of roles and responsibilities• Help each other succeed• Establish effective communication• Use time as a precious resource• Utilize an experienced third party facilitator• Collaborative:

– Definition of success– Commitment to success– Development of a “Charter”

• See next slide for an example of a charter developed in a “Partnering Workshop” with another vital U.S. Government customer (reference is available)

Benefits of our Process• The power of a committed team• The customer is involved throughout• Facilitates an effective requirements process• Effective, trustful communication• Cost, budget, and schedule realism • Expedited decision-making and progress• Issues are discovered and resolved early• Expectations and roles are clarified• People are empowered• People support one another’s efforts• Collaborative problem solving• Innovative solutions

ISSUE RESOLUTION LADDER

NameTelephoneFAXemail

NameTelephoneFAXemail

NameTelephoneFAXemail

NameTelephoneFAXemail

OWNER /AGENCY CONTRACTOR

RESOLVEOR

ELEVATE IN ________DAYS

RESOLVEOR

ELEVATE IN ________DAYS

RESOLVE IN________DAYS OR

PROCEED TO ADRPROCESS

NameTelephoneFAXemail

NameTelephoneFAXemail

RESOLVEOR

ELEVATE IN ________DAYS

NameTelephoneFAXemail

NameTelephoneFAXemail

Rules of Issue Elevation

1. Resolve problems at the lowest level

2. If necessary, elevate problems quickly and simultaneously

3. No jumping levels of authority

4. Do not ignore the problem

5. Make only decisions with which you are comfortable, elevate the rest

SEVEN PRINCIPLES OF PARTNERING

1. Selflessly Contribute

2. Align Everyone

3. Use Time as a Precious Resource

4. Help The Other Party Succeed

5. Communicate Every Which Way, and Often

6. Synergize Brainpower & Energy

7. Celebrate Often & Well

BENEFITS OF PARTNERING (1 of 2)

• REDUCED LITIGATION EXPOSURE

• FEWER COST OVERRUNS

• BETTER QUALITY PRODUCTS

• EXPEDITED DECISION-MAKING

• MAY EXPEDITE PROJECT

• SWIFT PROBLEM RESOLUTION

• SUPPORT OF EACH OTHER

• LOWER ADMINISTRATIVE COSTS

BENEFITS OF PARTNERING (2 of 2)

• INCREASED INNOVATION

• FEWER DELAYS AND DISPUTES

• GREATER FINANCIAL SUCCESS

• REDUCED “CYCLE TIME”

• ISSUES ARE FOUND EARLY

• ESCALATION IS AN EASY OPTION

PARTNERING KEYS• CommitmentCommitment of All Stakeholders

• Unambiguous CharterCharter

• BehaveBehave According to Charter

• HelpHelp Others Succeed

• Problem Elevation ProcessElevation Process

• Periodic Follow-upFollow-up Sessions

• PatiencePatience With Human Nature

• PERIODIC EVALUATION

– USE THE EVALUATION FORMS

– PUBLISH THE RESULTS

– DO SOMETHING

• REGULAR FOLLOW-UP SESSIONS

– FACILITATED

– RENEWING

– DATA GATHERED

– PROBLEM SOLVING

4. FOLLOW-UP

5. CELEBRATION• Recognition

• Simple Rewards

• Letters that Say “Thank You”

• Names in Articles

• Team Cash Awards

• Picnics

• Pizza Meetings

• Etc…. Be Creative