project rescue fix it ot kill it
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Why Projects Fail Recognizing The Challenges How To Create Success Keys to Project Recovery How KeyedIn Consulting Group Can Help You Today [email protected] www.peproso.comTRANSCRIPT
Project Rescue - Fix It or Kill It
Executive Briefing
June 28, 2012
Housekeeping
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questions
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available upon request
About Your Presenter
• Sr. VP KeyedIn Solutions Consulting Group
– Helping companies align their business and technology
– Focus on people, process, and then the technology
– Subject matter expert on business process management
– On-going research into next generation of technology for
enterprise systems
• 25 years experience in enterprise systems
– USAF Research Project (1985)
– Founder of enterprise quality software company (1988)
• Trusted advisor to global organizations, government
agencies, and professional groups
http://www.linkedin.com/in/johncachat
Today’s Discussion
• Why Projects Fail
• Recognizing The Challenges
• How To Create Success
• Keys to Project Recovery
• How KeyedIn Consulting Group Can Help You Today
How Did We Get Here?
• Project Objective – Bad Example
– To spend a great deal of money and cause huge disruption
obtaining low quality deliverables with questionable ROI
over an indeterminate and elongated time frame
• Project Objective – Good Example
– create a unique organization created to deliver a defined
result within an agreed timeframe with identified
resources
What is a Project?
• A project is a unique organization created to deliver a defined
result within an agreed timeframe with identified resources
• Made Up Of
– Objectives
– Deliverables
– Milestones
– Resources Relationship
Triangle
Project Management
• Business Case
– Why do we want to do this?
– What will it do for the business?
– How much will it cost?
– What are the risks?
– What if we do nothing?
• Project Approach
– Scope
– Phasing
– Controls
– Quality Management
Why Projects Fail
• Unrealistic or undeliverable objectives
• Poor management support
• Lack of visibility
• Lack of focus
• Lack of controls
• Inadequate experience in the project team
• Failure to understand the critical success factors and
risks surrounding the project
Recognizing The Challenges
• Detachment - the external perspective
• Experience - ability to tell when something is not right
• Information - metrics and measures that illuminate the situation
• Communication - businesses react to noise as much as content – make sure you do not leave a information vacuum for others to fill
Avoiding Common Project Pitfalls
• Set the right expectations
– aim for something you can deliver
• Communicate effectively
– “the biggest problem in communication lies in the illusion that it has taken place”
• Monitor, measure and understand
– stay “in the room,”no rose tinted glasses
• Change is inevitable…manage it !
– stay adaptable and stay current
– understand the effect of each, every and all the changes
So It Has All Gone Wrong
• Loss of management belief and support
• Loss of user buy in
• Frustrated vendor relationship
• Vilification of the project team, vendor, product,
project objectives or all of the above
• Continually slipping milestones
• Failed to produce deliverables
• Budget blown
• Business case undermined
Project Rescue
ContainmentContainment RestatementRestatement Re-engagementRe-engagementRestart and
Replan
Restart and
Replan
Phased
Recovery
Phased
RecoveryPhase Sign OffPhase Sign Off
Project
Completion
Analysis
Project
Completion
Analysis
• Needs a defined and very focused recovery method
– Understand the issues
– Re-engage the team
– Get the project back on track
Role of the Project Management Office (PMO)
• Establishing and ensuring adherence to a defined methodology and a clear approach to project delivery
• Monitor the business case
• Manage communication
• High level execution management– assess scope,
– allocate resources and
– verify time,
– budget,
– risk and impact assumptions
Timing is Everything
Phase Description Risk
The Early Innings 25% into the project –
application exploration done,
started system design
LOW
Midgame 60% into the project –
configuration done and testing
has started
MEDIUM
The Home Stretch 90% - just about to go live HUGE
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Adding Resources
• Right people at the right
time with the right skills is
worth the cost
• Wrong people at the right
time with the wrong skills is
a huge mistake
• Skills, attitude, time
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Replacing Project Managers
• Client Project Mangers
– Skill Problem?
– Attitude Problem?
– Has a full time job problem?
• Consultant Project Managers
– Harder to replace because they don’t
have as many
– Replacing with a Client Project
Manager? maybe
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Replacing Consultants
• Personality conflict with other team members
• Is the consultant “not liked” because they are simply a bearer of bad news?
• Will replacement have the same or better skills?
• Inability to contribute at the level expected by the client
• Timing matters
– Mid project, OK, maybe
– Right before we go live, NO
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Changing Consulting Firms
• We were promised skilled consultants and a proven approach
• Things to consider
– Are the issues from the type of contract signed?
– Can we solve the problem with different consultants from the same firm?
– Are they software / systems issues and we are blaming the consulting firm?
– What is the impact on the project timeline and cost?
– What did we learn so that we do not repeat it with a new consulting firm?
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Avoiding the Point of No Return
• Everyone has to be proactive
• Move non-critical items to Phase II
– Executive bonus tied to functionality?
– Refer back to company goals
• Killing the Projects
– Can be political and/or financial suicide
– No chance of a successful go-live?
– Step back and evaluate
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Audits
• Pre-Project Audits
– Organizational Readiness Audit
– Data Readiness Audit
– Best Practices
– System Readiness
– Political Obstacles
• Mid-Implementation Audits
– Step back and evaluate and adjust
• Post-Go Live Audits – Lessons Learned
– What went wrong
– What went right
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Things to Remember….
• Look at internal issues
• Look at external issues
• Tough decisions are required
• Ask for help !!
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About KeyedIn Consulting Group
Experts providing solutions to specific problems
– Project Rescue
– Project Management & Virtual PMO
– People and Process Alignment
– Business and IT Alignment
– Enterprise Software Selection
Follow KeyedIn
Corporate Website: www.keyedin.com
www.twitter.com/keyedinsolution
www.linkedin.com/company/2434133?trk=tyah
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Free Whitepapers
Download
@
www.keyedin.com
24
Upcoming Webinars
Register at
www.keyedin.com
25
7/10/12 The Replacement System: Why, How, When and Who
7/12/12 How to Successfully Engage Software Vendors & Their Software
7/17/12 Business Processes: Can’t Live With ‘Em, Can’t Live Without ‘Em
7/19/12 Support for the New System: Go Live Is Just The Beginning
7/24/12 Selecting Consultants: Just Like A Marriage–For Better Or For Worse
7/27/12 Enterprise System Implementation Strategies and Phases
7/31/12 Project Teams: People Issues, Roles and Responsibilities
Questions & Answers
Q ACopy of Presentation Future Webinars
Contact:
Shelly Bird
952-835-1041 ext.163
Visit:
www.keyedin.com
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