project report on brand preference of mobile phone among college students 1
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7/21/2019 Project Report on Brand Preference of Mobile Phone Among College Students 1
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A
PROJECT REPORT
ON
Brand
Preference
Of
Mobile Phones Among
Ghaziabad’s College S!dens
S!bmied To"
S!#er$isor
S!bmied B%"
&o!r NameRoll No'( )))))))
CO**EGE NAME
Ghaziabad+ ,'P'
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CERT-.-CATE
This is to certify that YOUR NAME, student of COLLEGE NAME
has completed her proect on the topic of / Brand
!reference of Mo"ile !hones Amon# Gha$ia"ad%s Colle#e
&tudents' under the super(ision and #uidance of
S,PER0-SOR )aculty mem"er of COLLEGE NAME*
To "est of my +noled#e the report is ori#inal and has not
"een copied or su"mitted anyhere else* -t is an
independent or+ done "y him*
.YOUR
&U!ER/-&OR0
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AC1NO2*E3GEMENT
1hen - em"ar+ed this proect, it appeared to me as onerous tas+*
&loly as - pro#ressed - did reali$ed that - as not alone after all*
- ish to e2press my #ratitude to 3-RECTOR NAME, director, COLLEGE
NAME, )ACULTY MEM3ER, !ro#ram co4ordinator ho ha(e e2tended
their +ind help, #uidance and su##estion ithout hich it could notha(e "een possi"le for me to complete this proect report*
My sincere than+s to my all entire faculty mem"ers 55555, 55555 and
all sta6 mem"ers for o6erin# me all +inds of support and help in
preparin# the proect*
- am deeply inde"ted to my #uide NAME for not only her (alua"le and
enli#htened, #uidance "ut also for the freedom she rendered me
durin# this proect or+*
- am than+ful to my #roup mem"er NAME and other classmates, ell4
ishers ho ith their ma#nanimous and #enerous help and support
made it a relati(e easier a6air*
My heart #oes out to my parents ho "ear ith me all the trou"le -
caused then ith smile durin# the entire study period and "eyond*
YOUR NAME
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&tudent Mana#er
!G7M489:8;<
COLLEGE NAME
P RE.ACE
The proect #i(es an insi#ht of the telecom sector* -t "asically
helps understandin# the "rand preference of students ith
re#ard to mo"ile phones* -t helps us to +no hat are the
"asis on hich a students chooses a particular "rand hen
he:she purchases a ne handset*
The proect ill help to learn a"out the #roin# telecom
sector in -ndia* The research ill also "rin# to li#ht hat all
factors a student considers at the time of purchase of a ne
mo"ile phone*
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Table of Conens
4' -NTRO3,CT-ON...................................................................................................7
a' 3e5niion of Cell!lar6Mobile #hone....................................................7
b. The Global Cellular Mobile Industry:......................................................................8c' Telecom -nd!sr% in -ndia.........................................................................9
d. History of Indian Telecommunications...................................................................10
e' The 1e% #la%ers in he Telecom Mar7e in -ndia.......................11
-nno$aion in #arnershi#..........................................................................1
f. !"#$CTI%$& !' TH$ &T()*............................................................................
. +$&$,+CH M$TH!)!-!G*..............................................................................
a' SAMP*-NG MET8O3O*OG&"...................................................................
b' RESEARC8 3ES-GN" (.................................................................................c' 3ATA CO**ECT-ON"......................................................................................
9' 3ATA ANA*&S-S AN3 -NTERPRETAT-ON............................................../
:' C8-( S;,ARE ANA*&S-S...............................................................................
<' .-N3-NGS.............................................................................................................0
/. +$C!MM$2),TI!2&...........................................................................................1
=' *-M-TAT-ONS.......................................................................................................
>' B-B*-OGRAP8& ..................................................................................................
?' ANNE),RE...........................................................................................................
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7/21/2019 Project Report on Brand Preference of Mobile Phone Among College Students 1
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4' -NTRO3,CT-ON
a' 3e5niion of Cell!lar6Mobile #hone
The Cell!lar ele#hone .commonly =mo"ile phone= or =cell phone= or
=handphone=0 is a lon#4ran#e, porta"le electronic de(ice used for
mo"ile communication* -n addition to the standard (oice function of a
telephone, current mo"ile phones can support many additional
ser(ices such as &M& for te2t messa#in#, email, pac+et sitchin# for
access to the -nternet, and MM& for sendin# and recei(in# photos and
(ideo* Most current mo"ile phones connect to a cellular netor+ of
"ase stations .cell sites0, hich is in turn interconnected to the pu"lic
sitched telephone netor+ .!&TN0 .the e2ception is satellite phones*
Cellular telephone is also de>ned as a type of short4a(e analo# or
di#ital telecommunication in hich a su"scri"er has a ireless
connection from a mo"ile telephone to a relati(ely near"y transmitter*
The transmitter?s span of co(era#e is called a cell* Generally, cellular
telephone ser(ice is a(aila"le in ur"an areas and alon# maor
hi#hays* As the cellular telephone user mo(es from one cell or area
of co(era#e to another, the telephone is e6ecti(ely passed on to thelocal cell transmitter* A cellular telephone is not to "e confused ith a
cordless telephone .hich is simply a phone ith a (ery short ireless
connection to a local phone outlet0* A neer ser(ice similar to cellular
is personal communications ser(ices .!C&0*
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b' The Global Cell!lar Mobile -nd!sr%"
The #lo"al mo"ile phone industry is "ased on many di6erent
manufacturers and operators* The industry is "ased on ad(anced
technolo#y and many of the manufacturers are operatin# in di6erent
industries, here they use their technolo#ical s+ills, distri"ution
netor+, mar+et +noled#e and "rand name* )our lar#e manufacturers
of mo"ile phones are today dominatin# the #lo"al mo"ile phone
industry@ No+ia, &ony Ericson, &amsun# and Motorola* -n addition to
these companies there are many manufacturers that operate #lo"ally
and locally*
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c' Telecom -nd!sr% in -ndia
• The telecom industry is one of the fastest #roin# industries in
-ndia* -ndia has nearly <88 million telephone lines ma+in# it the
third lar#est netor+ in the orld after China and U&A*
• 1ith a #roth rate of B, -ndian telecom industry has the
hi#hest #roth rate in the orld*
• Much of the #roth in Asia !aci>c 1ireless Telecommunication
Mar+et is spurred "y the #roth in demand in countries li+e-ndia and China*
• -ndiaDs mo"ile phone su"scri"er "ase is #roin# at a rate of
9<*<*
• China is the "i##est mar+et in Asia !aci>c ith a su"scri"er "ase
of 9 of the total su"scri"ers in Asia !aci>c*
• Compared to that -ndia%s share in Asia !aci>c Mo"ile phone
mar+et is ** Considerin# the fact that -ndia and China ha(ealmost compara"le populations, -ndia%s lo mo"ile penetration
o6ers hu#e scope for #roth*
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d' 8isor% of -ndian Telecomm!nicaions
&tarted in ;9B; hen the >rst operational land lines ere laid "y the
#o(ernment near Calcutta .seat of 3ritish poer0* Telephone ser(ices
ere introduced in -ndia in ;99;* -n ;99F telephone ser(ices ere
mer#ed ith the postal system* -ndian Radio Tele#raph Company .-RT0
as formed in ;<F* After independence in ;H, all the forei#n
telecommunication companies ere nationali$ed to form the !osts,
Telephone and Tele#raph .!TT0, a monopoly run "y the #o(ernment?s
Ministry of Communications* Telecom sector as considered as a
strate#ic ser(ice and the #o(ernment considered it "est to "rin# under
state?s control*
The >rst ind of reforms in telecommunications sector "e#an to Io in
;98s hen the pri(ate sector as alloed in telecommunications
eJuipment manufacturin#* -n ;9B, 7epartment of
Telecommunications .7OT0 as esta"lished* -t as an e2clusi(epro(ider of domestic and lon#distance ser(ice that ould "e its on
re#ulator .separate from the postal system0* -n ;9, to holly
#o(ernment4oned companies ere createdK the /idesh &anchar
Ni#am Limited ./&NL0 for international telecommunications and
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Mahana#ar Telephone Ni#am Limited .MTNL0 for ser(ice in
metropolitan areas*
-n ;8s, telecommunications sector "ene>ted from the #eneral
openin# up of the economy* Also, e2amples of telecom re(olution in
many other countries, hich resulted in "etter Juality of ser(ice and
loer tari6s, led -ndian policy ma+ers to initiate a chan#e process
>nally resultin# in openin# up of telecom ser(ices sector for the pri(ate
sector* National Telecom !olicy .NT!0 ; as the >rst attempt to #i(e
a comprehensi(e roadmap for the -ndian telecommunications sector* -n
;H, Telecom Re#ulatory Authority of -ndia .TRA-0 as created* TRA-
as formed to act as a re#ulator to facilitate the #roth of the telecomsector* Ne National Telecom !olicy as adopted in ; and cellular
ser(ices ere also launched in the same year*
Telecommunication sector in -ndia can "e di(ided into to se#mentsK
)i2ed &er(ice !ro(ider .)&!s0, and Cellular &er(ices* )i2ed line ser(ices
consist of "asic ser(ices, national or domestic lon# distance and
international lon# distance ser(ices* The state operators .3&NL and
MTNL0, account for almost 8 per cent of re(enues from "asic ser(ices*
!ri(ate sector ser(ices are presently a(aila"le in selecti(e ur"an areas,
and collecti(ely account for less than B per cent of su"scriptions*
oe(er, pri(ate ser(ices focus on the "usiness:corporate sector, and
o6er relia"le, hi#h4 end ser(ices, such as leased lines, -&7N, closed
user #roup and (ideoconferencin#*
Cellular ser(ices can "e further di(ided into to cate#oriesK Glo"al
&ystem for Mo"ile Communications .G&M0 and Code 7i(ision Multiple
Access .C7MA0* The G&M sector is dominated "y Airtel, /odfone4Essar,
and -dea Cellular, hile the C7MA sector is dominated "y Reliance and
Tata -ndicom* Openin# up of international and domestic lon# distance
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telephony ser(ices are the maor #roth dri(ers for cellular industry*
Cellular operators #et su"stantial re(enue from these ser(ices, and
compensate them for reduction in tari6s on airtime, hich alon# ith
rental as the main source of re(enue* The reduction in tari6s for
airtime, national lon# distance, international lon# distance, and
handset prices has dri(en demand*
e' The 1e% #la%ers in he Telecom Mar7e
in -ndia
4' No+ia
@' Motorola
9' &amsun#
:' LG
<' &ony Ericsson
No7ia
-n ;9B, an en#ineer named )redri+ -destam esta"lished a ood4pulp
mill and started manufacturin# paper in southern )inland near the
"an+s of a ri(er* Those ere the days hen there as a stron# demand
for paper in the industry, the company%s sales achie(ed its hi#h4sta+es
and No+ia #re faster and faster* The No+ia e2ported paper to Russia
>rst and then to the United in#dom and )rance* The No+ia factory
employed a fairly lar#e or+force and a small community #re around
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it* -n southern )inland a community called No+ia still e2ists on the
ri(er"an+ of Em+os+i*
)innish Ru""er 1or+s, a manufacturer a Ru""er #oods, impressed ith
the hydro4electrcity produced "y the No+ia ood4pulp .from ri(erEm+os+i0, mer#ed up and started sellin# #oods under the "rand name
on No+ia* After 1orld 1ar --, it acJuired a maor part of the )innish
Ca"le 1or+s shares* The )innish Ca"le 1or+s had #ron Juic+ly due to
the increasin# need for poer transmission and tele#raph and
telephone netor+s in the 1orld 1ar --* Gradually the onership of the
Ru""er 1or+s and the Ca"le 1or+s companies consolidated* -n ;H,
all the F companies mer#ed4up to form the No+ia Group* The
Electronics 7epartment #enerated F of the Group%s net sales and
pro(ided or+ for 8 people in ;H, hen the No+ia Group as
formed*
-n the "e#innin# of ;H8, the telephone e2chan#es consisted of
electro4mechanical analo# sitches* &oon No+ia successfully
de(eloped the di#ital sitch .No+ia 75 <880 there"y replacin# the prior
electro mechanical analo# sitch* The No+ia 75 <88 as em"eddedith hi#h4le(el computer lan#ua#e as ell as -ntel microprocessors
hich in turn alloed computer4controlled telephone e2chan#es to "e
on the top and hich is till date the "asis for No+ia%s netor+
infrastructure*
-ntroduction of mo"ile netor+ "e#an ena"lin# the No+ia production to
in(ent the Nordic Mo"ile Telephony.NMT0, the orld%s (ery >rst
multinational cellular netor+ in ;9;* The NMT as later on
introduced in other countries* /ery soon Glo"al &ystem for Mo"ile
Communication .G&M0, a di#ital mo"ile telephony, as launched and
No+ia started the de(elopment of G&M phones* 3e#innin# of the ;8
"rou#ht a"out an economic recession in )inland* .Rumour has it that
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No+ia as o6ered to the &edish telecom company Ericsson durin#
this time hich as refused0 7ue to this No+ia increased its sale of
G&M phones that as enormous* This as the main reason for No+ia to
not only "e one of the lar#est "ut also the most important companies
in )inland* As per the sources, in Au#ust ;H, No+ia supplied G&M
systems to B operators in F; countries*
&loly and steadily, No+ia "ecame a lar#e tele(ision manufacturer and
also the lar#est information technolo#y company in the Nordic
countries* 7urin# the economic recession the No+ia as committed to
telecommunications* The <;88 series of the production as so
successful that inspite of its #oal to sell B88,888 units, it mar(ellously
sold <8 million* !resently, No+ia is the num"er ; production in di#ital
technolo#ies, it in(ests 9*B of net sales in research and de(elopment*
Also has its annual No+ia Game*
Ener o Global S%sem Comm!nicaion
No+ia Corporation .No+ia0, a )inland "ased company incorporated in
;H, is the leadin# manufacturer of mo"ile de(ices and mo"ile
netor+s in the orld* O(er the years, No+ia has e(ol(ed from a pulp,
ru""er and ca"les manufacturin# company to a maor manufacturer of
ireless de(ices and netor+s* No+ia o6ers a ide ran#e of mo"ile
de(ices ith e2periences in music, na(i#ation, (ideo, tele(ision,
ima#in#, #ames and "usiness mo"ility* -t also pro(ides eJuipment,
solutions and ser(ices for netor+ operators, ser(ice pro(iders and
corporations* The company o6ers its products in ;B8 countries across
the orld* -t is headJuartered in Espoo, )inland and employs a"out
9,B88 people*
The company recorded re(enues of E;, ;<; million durin# the >scal
year ended 7ecem"er <88, and an increase of <8*F o(er <88B* The
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operatin# pro>t of the company as EB, 99 million durin# >scal year
<88, an increase of ;9*F o(er <88B* The net pro>t as E, F8
million in >scal year <88, an increase of ;*; o(er <88B*
No+ia Corporation manufactures mo"ile de(ices principally "ased on#lo"al system for mo"ile communications, code di(ision multiple
access .C7MA0, and ide"and C7MA .1C7MA0 technolo#ies* The
company operates in three di(isionsK Multimedia, Enterprise &olutions,
and Netor+s* The Multimedia di(ision focuses on "rin#in# connected
mo"ile multimedia to consumers in the form of ad(anced mo"ile
de(ices, includin# FG 1C7MA mo"ile de(ices and solutions* The
Enterprise &olutions di(ision ena"les "usinesses and institutions to
e2tend their use of mo"ility from mo"ile de(ices for (oice and "asic
data to secure mo"ile access, content, and applications* -ts solutions
include "usiness4optimi$ed mo"ile de(ices for end users, a portfolio of
-nternet portfolio netor+ perimeter security #ateays, and mo"ile
connecti(ity o6erin#s* The Netor+s di(ision pro(ides netor+
infrastructure, communications, and netor+s ser(ice platforms and
professional ser(ices to operators and ser(ice pro(iders* No+ia
Corporation is "ased in Espoo, )inland*
Moorola
MOTOROLA Electronics a holly oned su"sidiary of MOTOROLA
Electronics asesta"lished in anuary, <88F after clearance from the
)orei#n -n(estment !romotion 3oard.)-!30* The trend of "eatin#
industry norms started ith the fastest e(er4nationide launch
"yMOTOROLA in a period of and B months ith the commencement
of operations in May <88F*
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MOTOROLA set up a state4of4the art manufacturin# facility at Greater
Noida, near 7elhi, in <88, ith an in(estment of Rs B88 Crores* 7urin#
the year <88;, MOTOROLA also commenced the home production for
its eco4friendly Refri#erators and esta"lished its assem"ly line for its
!C Monitors at its Greater Noida manufacturin# unit*
• The Greater Noida manufacturin# unit line has "een desi#ned
ith the latest technolo#ies at par ith international standards at
orea and is one of the most Eco4friendly units amon#st all
MOTOROLA manufacturin# plants in the orld*
• The year <88; itnessed MOTOROLA "ecomin# the fastest
#roin# company in the consumer electronics, home appliances
and computer peripherals industry* The company had till the
month of Octo"er <88; achie(ed a cumulati(e turno(er of Rs
B888 Crores in -ndia since its inception in <88F , ma+in# it the
fastest e(er Rs B888 Crores cloc+ed "y any company in the
-ndian consumer electronics and home appliances industry*
a(in# achie(ed this milestone, MOTOROLA achie(ed another
"enchmar+ ith the >rst e(er sales of One La+h ACs .1indos
and &plits0 in a calendar year* MOTOROLA is poised to surpass its
turno(er tar#et of Rs* <H88 Crores this year and cloc+ a turno(er
of Rs* F888 Crores*
• This year, MOTOROLA has emer#ed as the leader in Colour
Tele(isions, &emi Automatic 1ashin# Machines, Air Conditioners,
)rost4)ree Refri#erators and Microa(es O(ens* -n Colour
Tele(isions ha(in# set the sales tar#et of one million units of
Color Tele(isions for <88<, MOTOROLA has already achie(ed the
one million mar+ in the month ahead of its tar#et*
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• MOTOROLA Electronics -ndia is the fastest #roin# company in
the consumer electronics, home appliances and computer
peripherals industry today*
•
MOTOROLA Electronics is continually pro(idin# superiortechnolo#y products P (alue for money to o(er B8 lacs
households in -ndia*
Sams!ng
The Sams!ng Gro!# is the orld?s lar#est con#lomerate* -t is &outh
orea?s lar#est chae"ol and composed of numerous international
"usinesses, all united under the Samsung "rand, includin# &amsun#
Electronics, the orld?s lar#est electronics company, &amsun# ea(y
-ndustries, one of the orld?s lar#est ship"uilders and &amsun#
En#ineerin# P Construction, a maor #lo"al construction company*
These three multinationals form the core of &amsun# Group and reIect
its name 4 the meanin# of the orean ord Samsung is =tristar= or
=three stars=*
The Samsung "rand is the "est +non &outh orean "rand in the orld
and in <88B, &amsun# o(ertoo+ apanese ri(al &ony as the orld?s
leadin# consumer electronics "rand and "ecame part of the top tenty
#lo"al "rands o(erall* -t is also the leader in many domestic industries,
such as the >nancial, chemical, retail and entertainment industries*
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&amsun#?s stron# inIuence in &outh orea is (isi"le throu#hout the
nation, and is sometimes called the ?Repu"lic of &amsun#?*
The ;8s sa &amsun# rise as an international corporation* Not only
did it acJuire a num"er of "usinesses a"road, "ut also "e#an leadin#the ay in certain electronic components* &amsun#?s construction
"ranch as aarded a contract to "uild one of the to !etronas Toers
in Malaysia, Taipei ;8; in Taian and the 3ur 7u"ai in United Ara"
Emirates .founded "y Callum Cuirtis0, hich is the tallest structure e(er
constructed* -n ;, the &amsun# Group reacJuired the
&un#+yun+an Uni(ersity foundation* -n ;F and in order to chan#e
the strate#y from the imitatin# cost4leader to the role of a
di6erentiator, Lee un4hee, Lee 3yun#4chull%s successor, sold o6 ten of
&amsun# Group?s su"sidiaries, donsi$ed the company, and mer#ed
other operations to concentrate on three industriesK electronics,
en#ineerin#, and chemicals .&amsun# Electronics0*
• &amsun# is the orld?s lar#est manufacturer of Tele(isions and
(arious other consumer electronics*
• &amsun# is the orld?s second lar#est mo"ile phone ma+er*
• Compared to other maor orean companies, &amsun# sur(i(ed
the Asian >nancial crisis of ;H49 relati(ely unharmed*
oe(er, &amsun# Motor Co, a QB "illion (enture as sold to
Renault at a si#ni>cant loss* Most importantly, &amsun#
Electronics .&EC0 as ocially spun4o6 from the &amsun# Group
and has since come to dominate the #roup and the orldide
semiconductor "usiness, e(en surpassin# orldide leader -ntel
in in(estments for the <88B >scal year* &amsun#?s "rand
stren#th has #reatly impro(ed in the last fe years*S
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• &amsun# "ecame the lar#est producer of memory chips in the
orld in ;<4&amsun#, the orld?s second4lar#est chipma+er
after -ntel, see 1orldide Top <8 &emiconductor Mar+et &hare
Ran+in# Year "y Year*S;8* -n ;B, it "uilt its >rst liJuid4crystal
display screen* Ten years later, &amsun# #re to "e the orld?s
lar#est manufacturer of liJuid4crystal display panels* &ony, hich
had not in(ested in LC7s, contacted &amsun# to cooperate* -n
<88, &4LC7 as esta"lished as a oint (enture "eteen
&amsun# and &ony in order to pro(ide a sta"le supply of LC7
panels for "oth manufacturers* &4LC7 is oned "y &amsun# and
&ony B; to respecti(ely and operates its factories and
facilities in Tan#un#, &outh orea*
• -n <889, &amsun# "ecame the lar#est mo"ile phone ma+er in the
United &tates and <nd lar#est mo"ile phone ma+er in the 1orld*
*G
The LG Group is &outh orea?s third lar#est chae"ol and is a multinational
con#lomerate that produces electronics, mo"ile phones, and
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petrochemical products and operates su"sidiaries li+e LG Electronics, LG
Telecom, enith Electronics and LG Chem in o(er 98 countries*LG Group
founder oo -n oi esta"lished La+ ui Chemical -ndustrial Corp* in ;H*
As the company e2panded its plastics "usiness, it esta"lished Gold&tar
Co*, Ltd*, .currently LG Electronics -nc*0 in ;B9*-n ;B, Goldstarproduced orea?s >rst radio* Many consumer electronics ere sold under
the "rand name Gold&tar, hile some other household products .not
a(aila"le outside &outh orea0 ere sold under the "rand name of Luc+y*
The Luc+y "rand as famous for its hy#iene products line such as soaps
and i4Ti laundry deter#ents, "ut most associated ith its Luc+y and
!erioe toothpaste*-n ;B, it as renamed =LG=, the a""re(iation of
=Luc+y Gold&tar=* More recently, the company associates its ta#line =Life?s
Good=, ith the letters LG*&ince <88;, LG has to oint (entures ith
Royal !hilips ElectronicsK LG !hilips 7isplay and LG*!hilips LC7* LG has
entered into a oint (enture ith Nortel Netor+s and has created LG4
Nortel Co* Ltd*LG also has a oint (enture ith itachi, itachi4LG 7ata
&tora#e, hich manufactures optical data stora#e products li+e 7/74ROM
dri(es, C7 riters, etc* LG acJuired American tele(ision manufacturin#
company enith in ;*
LG Electronics is the orld?s second "i##est ma+er of Tele(isions and third
"i##est mar+er of LC7 T/s and Mo"ile !hones* 1ith headJuarters in the
LG Tin Toers on Yeouido, &eoul, LG Electronics is the Ia#ship company
of LG Group, one of the orld?s lar#est Con#lomerate* The company has
HB su"sidiaries orldide that desi#n and manufacture tele(isions, home
appliances, and telecommunications de(ices* LG Electronics ons enith
Electronics and controls FH* percent of LG 7isplay* 3y <88B, LG as a Top
;88 #lo"al "rand and in <88, LG recorded a "rand #roth of ;*No
the orld?s lar#est plasma panel manufacturer, its aliate, LG 7isplay, is
one of the lar#est manufacturers of liJuid crystal displays* Also in <88,
the company?s mo"ile phone di(ision, LG Mo"ile, mar+eted the LG
Chocolate phone, chan#in# the company?s ima#e of the ma+er of thic+ FG
phones* -t no focuses on the desi#n and mar+etin# of phones such as
the LG &hine, the LG Glimmer and LG !rada .E9B80* As a result, the
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company as pic+ed as =The 7esi#n Team of the Year= "y the Red 7ot
7esi#n Aard in <88V<88H and is often called the =Ne Apple= in the
industry and online communities* -n <88, its net income as Q<<
million, on total re(enues of Q<*H "illion* The company as ori#inally
esta"lished in ;B9 as Gold&tar, producin# radios, T/s, refri#erators,ashin# machines, and air conditioners* The LG Group as a mer#er of
to orean companies, Luc+y and Gold&tar, from hich the a""re(iation
of LG as deri(ed* The current =Life?s Good= slo#an is a "ac+ronym*
3efore the corporate name chan#e to LG, household products ere sold
under the "rand name of Lucky , hile electronic products ere sold under
the "rand name of GoldStar * The Gold&tar "rand is still percei(ed as a
discount "rand*-n ;B, Gold&tar as renamed LG Electronics, and
acJuired enith Electronics of the United &tates* LG &olar Ener#y is a
su"sidiary formed in <88H to allo LG Chem to supply polysilicon to LG
Electronics for production of solar cells* -n <889, LG too+ its >rst di(e into
the solar4panel manufacturin# pool, as it announced a preliminary deal to
form a oint (enture ith Coner#y* Under the deal, set to "e completed "y
year?s end, LG ould acJuire a HB percent sta+e in Coner#y?s )ran+furt
solar4panel plant
Mo"ile communications
LG Electronics is the orld?s third lar#est handset ma+er*
7i#ital appliance
Son% Ericson
Cor#orae sr!c!re
&ony Ericsson Mo"ile Communications is a #lo"al pro(ider of mo"ile
multimedia de(ices, includin# feature4rich phones, accessories and !C
cards* The products com"ine poerful technolo#y ith inno(ati(e
applications for mo"ile ima#in#, music, communications and
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entertainment* The net result is that &ony Ericsson is an enticin# "rand
that creates compellin# "usiness opportunities for mo"ile operators
and desira"le, fun products for end users*
&ony Ericsson Mo"ile Communications as esta"lished in <88; "y
telecommunications leader Ericsson and consumer electronics
poerhouse &ony Corporation* The company is oned eJually "y
Ericsson and &ony and announced its >rst oint products in March <88<*
&ony Ericsson products ha(e uni(ersal appeal and are di6erent in the
+ey areas of ima#in#, music, desi#n and applications* The company
has launched products that ma+e "est use of the maor mo"ile
communications technolo#ies, such as the <G and FG platforms, hile
enhancin# its o6erin#s to entry le(el mar+ets*
&ony Ericsson underta+es product research, desi#n and de(elopment,
manufacturin#, mar+etin#, sales, distri"ution and customer ser(ices*
Glo"al mana#ement is "ased in London, and RP7 is in &eden, U,
)rance, Netherlands, -ndia, apan, China and the U&* The mana#ement
team is led "y !resident ide+i omiyama, a former senior e2ecuti(e of
&ony Europe and one of the +ey players in the #roth of &ony in
Europe@ and E2ecuti(e /ice4!resident and ead of &ales Anders
Rune(ad, the former !resident Ericsson 3ra$il*
-nd!sr% accolades
As ne products are introduced to end user acclaim, e2istin# productscontinue to recei(e accolades and &ony Ericsson is today accepted as a
orld leader in desi#n and inno(ation* The #lo"ally acclaimed T;8
and later #enerations of the company%s product portfolio freJuently in
aards* The G&M Association (oted the /988 as 3est FG andset for
<88, a fully4featured phone made for /odafone ith the full ran#e of
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mo"ile entertainment features and multi4directional camera, and the
HB8i recei(ed the T-!A Aard <88B:<88 for D3est Mo"ile -ma#in#
7e(ice%, chosen "y F; leadin# European photo#raphy:ima#inin#
ma#a$ines and ud#ed on Juality, performance and (alue for money* -n
)e"ruary <88H the G&M Association presented &ony Ericsson ith the
D3est FG&M Mo"ile andset% aard for the 988 Cy"er4shot phone*
-nno$aion in #arnershi#
&ony Ericsson stri(es to "e a cuttin# ed#e pro(ider of applications,
for#in# partnerships ith de(elopers and content pro(iders* &trate#ic
a#reement ith partners such as &ony 3MG is one ay in hich the
company is "rin#in# the "est and latest in entertainment content to its
users* &ony Ericsson has also acti(ated a #lo"al sponsorship deal ith
the 1omen%s Tennis Association Tour, hich as renamed the &ony
Ericsson 1TA Tour in anuary <88B* The si24year title sponsorship is an
unprecedented opportunity for &ony Ericsson to o6er tennis fans ne
ays to e2perience the #ame throu#h mo"ile technolo#y, connecti(ity
and content* -n the mo"ile #amin# mar+et &ony Ericsson too+ the lead
in <88, "ein# the >rst to launch a(a F74ena"led handsets, and is
for#in# ahead to "rin# F7 #amin# to a ider audience*
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f' OBJECT-0ES O. T8E ST,3&
The !rimary O"ecti(e as to study the perception P "uyin# "eha(ior
of students toards (arious mo"ile "rands*
The &econdary O"ecti(es of this study ere to identifyK
To +no a"out the student preference le(el associated ith
di6erent mo"ile phones*
To >nd out the students satisfaction toards the (arious
mo"ile phones*
Maor features, hich a customer loo+s for in a mo"ile "efore
ma+in# a purchase*
)actors that inIuence decision4ma+in# in purchasin# a mo"ile
phone*
To +no hich ad(ertisement media puts more impact on the
"uyin# decision of students*
)actors, hich help in increasin# the sale of mo"ile phones*
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@' RESEARC8 MET8O3O*OG&
a' SAMP*-NG MET8O3O*OG&"
Sam#le Size W<B8 respondents
Sam#le ,ni4 &tudents of Graduation and the !ost Graduation ha(e
"een ta+en as sample unit*
Sam#ling Area X Gha$ia"ad*
Sam#ling Techni!e 4 Random &lin# techniJue
b' RESEARC8 3ES-GN" (
/isited the students across Gha$ia"ad P #athered information
reJuired as per the Juestionnaire*
The research desi#n is pro"a"ility research desi#n and is descripti(e
research*
c' 3ATA CO**ECT-ON"
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Primar% daa has "een used "y me in the form of Zuestionnaire P
O"ser(ation, hich are the to "asic methods of collectin# primary
data, hich suces all research o"ecti(es*
Secondar% daa sources li+e catalo#ue of the company, product
ran#e "oo+ of the company P (arious internet sites such as
motorola*com P #oo#le*com ha(e "een used*
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9'3ATA ANA*&S-S AN3 -NTERPRETAT-ON
;(4 Se raio of he res#ondens
Table N!mber ( 4
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PART-C,*ARS N,MBER AGE
MALE ;F BB*
)EMALE ;;; *
-ner#reaion"
The #raphical representation of the ta"le shos that out of the <B8
Respondents, ;F ere male and ;;; ere female*
;'@( occ!#aion of he Res#ondens’ .amil%
Table N!mber D @
PART-C,*ARS N,MBER AGE
&er(ice ;8 F*
!rofessional F ;F*
3usiness H F8*
Others F; ;<*
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Toal @< 4
-ner#reaion
The #raphical representation of the ta"le shos that out of the <B8
respondents, ;8 respondents "elon# to the ser(ice family, H ere
from "usiness, F ere from the professional and F; ere from theothers family*
;( 9 -ncome le$el of he res#ondens famil%
Table N!mber( 9
PART-C,*ARS N,MBER AGE
Less than ;B,888 ;8; 8*
;B,88;4<B,888 ; <*
<B,88;4FB,888 B< <8*9
FB88; P a"o(e F ;*
Toal @< 4
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-ner#reaion
The #raphical representation of the ta"le shos that out of the <B8
respondents, ;8; respondents ere from the family hose income is
less than ;B,888, ; respondents ere from the family hose income
is "eteen the ;B,88; X <B,888, B< respondents ere from the family
hose income is "eteen <B,88;4 FB,888 and rest ere from thefamily hose income is a"o(e FB,88;*
;(:' Ed!caional Bac7gro!d of he Res#onden’s #arens
Table N!mber( :
PART-C,*ARS N,MBER AGE
i#h school F ;F*
-ntermediate <F *<
Graduate 9 FB*
!ost #raduate 9 F*
Other <*
Toal @< 4
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-ner#reaion"
The #raphical representation shos that out of the <B8 respondents,
9 respondent%s parents are post #raduate, 9 respondent%s parents
are #raduate, F respondent%s parents are hi#h school, <F are
intermediate and rest ha(e others educational "ac+#round*
;(< ( 2hich mobile #hone %o! are !singF
Table No' <
S'NO Name of he
Mobile Phones
N!mber of he
Res#ondens
Percenage of
Res#ondens; No+ia ;BB << &amsun# <*F &ony Ericson F ;F*
LG << 9*9B Motorola << 9*9 Others ;; *
Toal @< 4'
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-ner#reaion
Out of the <B8 respondents, ;BB are usin# the No+ia phones, F are
usin# the &ony Ericson, are usin# the &umsun#, << are usin# the LG,
<< are usin# the Motorola and ;; are usin# the Others*
;' ( 8oH long %o! are !sing he mobile #honesF
Table No'(
S'NO Time Period of
!sing he mobile
#hones
N!mber of he
Res#ondens
Percenage of
Res#ondens
; Less than ; year 9 ;*<< ;4< years HB F8F <4 years B <<*
A"o(e years H; <9*Toal @< 4'
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-ner#reaion
Out of the <B8 respondents 9 are usin# for less than year, HB are
usin# for ;4<years, B are usin# for <4 years, H; are usin# for a"o(e
years*
;'=( 8oH ofen do %o! change %o!r mobile #honeF
Table No'( =
S'NO .re!enc% of
changing he
mobile #hones
N!mber of he
Res#ondens
Percenage of
Res#ondens
; Less than ; year B <F*< ;4< years 99 FB*<F <4 years F ;H* A"o(e years 8 <
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Toal @< 4'
-ner#reaion
Out of the <B8 respondents B are usin# for less than year, 99 are
usin# for ;4<years, 9 are usin# for <4 years, 8 are usin# for a"o(e
years*
;'> 2ha Hill %o! be Hilling o #a% for a mobile #hone b%
res#ondens'
Table N!mber( >
PART-C,*ARS N,MBER AGE
Less than ;8,888 ;< B*9
;8,888 to <8,888 9 F*
<8,88; to 8,888 ;B
Any amount H <*9
Toal @< 4
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-ner#reaion"
The #raphical representation shos that out of the <B8 respondents,
;< respondents ere illin# to spend less than ;8,888, 9 ere
illin# to spend "eteen ;8,88; to <8,888, ;B ere illin# to pay
"eteem <8,88; to 8,888 and rest ere ready to pay any amount*
;(? ' Consider he T0 ad$erisemen %o! li7e mos DHha brand
is i #romoing b% res#ondens'
Table N!mber( ?
PART-C,*ARS N,MBER AGENo+ia ;<< 9*9
&amsun# F ;H*<
&ony Ericson < ;*9
LG ;; *Motorola < *
-phone < *9
3lac+"erry ;*
Other < *9
Toal @< 4
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-ner#reaion"
Out of the <B8 respondents, ;<< li+e the No+ia ad(ertisement most, F
li+e the samsun#, < li+e the &ony Ericson, < li+e the Motorola, ;; li+e
the LG and rest li+e others*
:' C8-( S;,ARE ANA*&S-S
Chi( s!are anal%sis on he relaionshi# beHeen
gender and ime #eriod of !sage he mobile #hone'
GEN3ER *ESS
T8EN 4
&EAR
4(@ &EAR @(: &EAR ABO0E
: &EAR
Toal
MALE <F F9 F< B 49>)EMALE <B F <B < 44@TOTA* :> =: <= =4 @<
8oI there is no si#ni>cant relationship "eteen the #ender and time
period of usin# the mo"ile phone*
84I there is a si#ni>cant relationship "eteen the #ender and time
period of usin# the mo"ile phone*
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O E O(EK@ O(EK@6E
<F <*B ;<*<B *<
<B 8*9 H*9 *;<
F9 F;* *F *8;;
F F*< FF* *9B9F< <;*B ;<*<B *BH8
<B FF*< H*9 *<F
B <B*B *<B *88< F;* F*9; ;*8;
E 9':@?
5< [ \ .O4E0< : E [ F*<
Num"er of de#ree of freedomK
ndf [ .ro4;0 .column X;0
[ .<4;0 .4;0
L 9
Ta"le (alue of 2< at ; le(el of si#ni>cant [ H*H9
Concl!sion
Thus calculated 5 is less than the ta"ulated 5 * 5 calculated [F*<]5
sJuare[H*H9* &o e ill accept null hypothesis that is there is nodi6erence si#ni>cance relationship "eteen #ender and time period of
chan#e the mo"ile phones*
C8-(S;,ARE ANA*&S-S ON T8E RE*AT-ONS8-P BET2EEN
-NCOME AN3 SPEN3-NG ON MOB-*E P8ONES
-ncome6
S#ending
Amo!n
*ess han4+
4+(@+
@+(:+
:+ abo$e
Toal
*ess han
4<+
<H 44
4<+ D
@<+
FB <F F 4 4
@<+( < <8 ; < <@
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9<+
9<+
abo$e
;8 ;9 H ; 9
Toal 4: >> 4< = @<
8oI There is no si#ni>cant relationship "eteen the income and
spendin# on the mo"ile phones*
8aI There is a si#ni>cant relationship "eteen the income and
spendin# on the mo"ile phones*
O E O(EK@ O(EK@6E
B* 9*;; ;*BH
FB F*; *H8 *8<
< <*;< *8; *88
;8 <8*; ;8F*< B*;;
<H FB*BB HF*;8 <*8B
<F <;*H <*F *;;
<8 ;9*F8 <*9 *;
;9 ;<*H <9*8 <*< *8 *< *H8
F F* *FB *;<; F*;< * ;4
H <*; <F*< ;8*9 <*9< ;*F *B8
4 ;*H8 <*9 ;*H< ;*B *F8 *<;
; ; 8 8E @'==
5< [ \ .O4E0< : E [ <*HH
Num"er of de#ree of freedomK
ndf [ .ro4;0 .column X;0
[ .4;0 .4;0
L ?
Ta"le (alue of 2< at ; le(el of si#ni>cant [ ;*H
Concl!sion"
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O is reected since the calculated (alue of @ @'==K more than the
ta"le (alue of @ 4@'<?K hence there is a si#ni>cant relationship
"eteen income and spendin# on mo"ile phones*
C8-(S;,ARE ANA*&S-S ON T8E RE*AT-ONS8-P BET2EEN
Gender AN3 .re!enc% of changing he MOB-*E P8ONES
GEN3ER *ESS
T8EN 4
&EAR
4(@ &EAR @(: &EAR ABO0E
: &EAR
Toal
MA*E F9 B <F FF ;F
.EMA*E <; F <8 <H ;;;
TOTA* B 99 F 8 <B8
8oI There is no si#ni>cant relationship "eteen the income and
freJuency of chan#in# the mo"ile phones*
8aI There is a si#ni>cant relationship "eteen the income and
freJuency of chan#in# the mo"ile phones*
O E O(EK@ O(EK@6E
F9 F<*98 <H*8 *9<B 9*< ;B*F *F;<F <F*8 ; *8FF FF*F *;F *88<; <*<8 <H*8 ;*8FF F*8H ;B* *8
<8 ;*8 *9< ,8<H <* *;F *88
E @':
5< [ \ .O4E0< : E [ <*
Num"er of de#ree of freedomK
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ndf [ .ro4;0 .column X;0
[ .<4;0 .4;0
L 9
Ta"le (alue of 2< at ; le(el of si#ni>cant [ H*H9
Concl!sion"
O is accepted since the calculated (alue of @ @':K less than the
ta"le (alue of @ ='=>K hence there is no si#ni>cant relationship
"eteen #ender and freJuency of chan#in# the mo"ile phones*
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<' .-N3-NGS
• No+ia is the most fa(orite "rand of the colle#e student*
• FB student chan#e their mo"ile phones ithin ;to< years
• F8 students are usin# the mo"ile phones since last ; to <
years*
• B; students are ready to pay for a mo"ile phone less than
;8,888 and they spend accordin# to their family income*
• students li+e the No+ia ad(ertisement most*
• Mostly students use the mo"ile phones for tal+in#, &M& and for
usin# the G!R& function*
• Mostly students ha(e handsfree, "loothooth and memory card*
• Almost all students are aare a"out the G!R&, 3lootooth and
MM& ser(ice "ut least students are aare a"out the FG function*
• Most fa(ourite "rand amon# the colle#e students is No+ia and
the least fa(orite "rand is LG*
• Appearance, !rice, 3rand -ma#e and ad(ertisement are the
important factors for the students hile purchasin# mo"ile
phones*
• Mostly students prefer slim, medium in ei#ht and lar#e in si$e
handset
• Mostly students see ad(ertisement on tele(ision
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• &tory, spo+esperson and the music are the important factor in
ad(ertisement
• Mostly students ha(e the han#in# and ser(ice pro"lem ith the
No+ia*
' RECOMMEN3AT-ONS
• No+ia should pro(ide "etter ser(ice and try to sol(e the han#in#
pro"lem
• Cellular companies should increase the aareness a"out the FG
ser(ice*
• Companies should o6er more ran#e of Rs* ;8,888 or less than
;8,888*
• LG and &amsun# should try to e2pand its mar+et share and also
should try to increase the aareness throu#h the tele(ision
ad(ertisement*
• All companies should increase their distri"ution channel*
•
The companies should continue to or+ on the &trate#y of T*Z*M.Total Zuality Mana#ement0
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• Consumers do not #et satis>ed ith the promotional policies of
the companies* Ne techniJues of promotion is reJuired to
create aareness a"out the entire ran#e of companies products*
=' *-M-TAT-ONS
• A small sample si$e of <B8 students is ta+en, so e can not dra
inferences a"out the population from this sample si$e*
• Time period is short and resource constraints*
• The scope of the proect is limited to the city of Gha$ia"ad* &o,
e cannot say that the same response ill e2ist throu#hout
-ndia*
• This study is "ased on the pre(ailin# student%s satisfaction* 3ut
the student%s satisfaction may chan#e accordin# to time, fashion,
technolo#y, de(elopment, etc*
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>' B-B*-OGRAP8&
BOO1S"
MARET-NG MANAGEMENT 4 /*&* Ramasamy,
&*Nama+umari
RE&EARC METO7OLOGY 4 C*R*othari
O!ERAT-ON RE&EARC 4 /ittal
2eb Reso!rces"
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• *trai*#o(*in
• http K::*no+ia*com:t4a"outus4ttsl4or#ani$ation* asp2
• httpK::*samsun#*co
*in:e"app:A"outus:a"outushome*s
• http K::*LG*com:LG*portal^
nfp"[truePpa#eLa"el[LG !a#e A"outLG
• httpK::*motorola*co*in:a"out*htm
• *#oo#le*com
• *scri"d*com
?' ANNE),RE
;!esionnaire
Secion A" Personal -nformaions
;* NameK
<*.a0 A#eK
."0 Gender
Male )emale
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9' Occ!#aion of .aher
&er(ice
!rofessional
3usiness
Others
&pecify
:' -ncome *e$el #er monhK
Less than ;B,888
;B,88; X <B,888
<B,88; X FB,888
FB,88; P a"o(e
<' Ed!caional Bac7gro!nd ParensK
i#h &chool
-ntermediate
Graduate
!ost Graduate
-f Other
&pecify
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Secion B" Abo! mobile #hones
K 2hich mobile #hone %o! are !sing'
A0 No+ia 30 &amsun#
C0 &ony Ericson 70 LG
E0 Motorola )0 i!hone
G0 3lac+"erry 0 Others
&pecify
=K Please Hrie he model of %o!r #hone
.e2ampleK No+ia ;;88, Ericson
+988i, etc*0
>K 8oH long %o! are !sing he mobile #hone
Less than ; year
; X < years
< X years
A"o(e years
?K 2ha are he reasons for !sing he abo$e menioned model'
A0 1A!
30 ust to tal+ on it
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C0 Use G!R& function
70 Recei(e Email P &M&
E0 7on Load )iles
)0 Others .&pecify
4K 8oH ofen do %o! change %o!r mobile #hone
Less than ; year
; X < years
< X years
A"o(e years
44K 2ha #hone Accessories do %o! ha$eF
A0 andsfree
30 3loothooth ead &et
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C0 U&3 7ata Ca"le
70 Memory Card .&7 Card0
E0 Others.&pecify
4@K *aes Mobile faciliies Hhich %o! are aHare of"(
.Can tic+ multiple "o2es of the facilities you +no*0
A0 G!R&
30 FG
C0 MM&
70 3LOOTOOT
E0 -N)RARE7
)0 /-7EO CALL
G0 OTER )AC-L-T-E& .&pecify0
49K 2ha is %o!r fa$o!rie brand in MobilesF
!lease choose your F fa(orite "rands in order of preference from the "rands in the
ta"le "elo* ;4most fa(orite,
F4least fa(orite*0
4 @ 9
A0 No+ia
30 &amsun#
C0 &ony Ericson
70 LG
E0 Motorola
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G0 3lac+"erry
0 Others
&pecify the "rand'
4:K 2h% %o! li7e he brands %o! chose abo$eF .!lease indicate the
important of "elo factors hen you choose the "rands* ;4(ery important, <4
somehat important, F4neither important nor unimportant, 4less important, B4
unimportant*0
4 @ 9 : <
A0 Ad(ertisement 30 Appearance
C0 !rice
70 )unctions
E0 Zuality
)0 3rand -ma#e
G0 &er(ice
0 Recommended "y friends
-0 Others
&pecify*
4<K 3o %o! #refer #hones o be
&lim or medium or thic+
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Li#ht or medium or hea(y
&mall or medium or lar#e
4K 2ha Ho!ld %o! be Hilling o #a% for a mobile #hone Less than ;8,888
;8,88; to <8,888
<8,88; to 8,888
Any amount. &pecify
4=K 2here did %o! ofen see he mobile ad$erisemenF
A0 T/ 30 Nes !aper
C0 Ma#a$ine 70 Online
E0 Outdoor )0 Radio
G0 LeaIets
0 Others .specify
4>K Consider he T0 ad$erisemen %o! li7e D Hha brand is i
#romoing
A0 No+ia 30 &amsun#
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C0 &ony Ericson 70 LG
E0 Motorola )0 i!hone
G0 3lac+"erry 0 Others
&pecify
4?K 2hich of he folloHing Ho!ld im#ress %o! he mosF
.!lease indicate the important of "elo factors hen you choose the "rands* ;4(ery
important, <4somehat important, F4neither important nor unimportant, 4less
important, B4 unimportant*0
4 @ 9 : <
A* &lo#an
3* !icture
C* Color
7* &tory
E* &po+esperson
)* Music
G* Others
* Recommended "y
)riends
-* Others .&pecify0
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@'K Are here an% general commens %o! Ho!ld ma7e abo!
Hha %o! li7e6disli7e abo! mobile #honesF This co!ld be
#ricing+ locaion of sales+ rece#ion+ colo!r+ memor%+ or
an%hing else'K