project quality plan - narrata2016.comnarrata2016.com/wp-content/uploads/2017/09/qualityplan.pdfthe...

Confidential Project Quality Plan

Project Quality Plan

Project Name: RAN Modernization Department: Technical Focus Area: Product-Process: Prepared By: Project Quality Plan Version Control

Version Date Author Change Description

Confidential 9/8/2017

TABLE OF CONTENTS

1 PROJECT QUALITY PLAN PURPOSE ..................................................................... 3

2 QUALITY MANAGEMENT METHOD ......................................................................... 3

2.1 QUALITY PLAN PROCESSES ................................................................................ 3

2.2 PROJECT OVERVIEW ........................................................................................... 5

2.3 QUALITY STANDARDS ......................................................................................... 6

2.4 QUALITY TOOLS ................................................................................................. 7

2.5 QUALITY MANAGER’S RESPONSIBILITIES ............................................................. 11

3 PROJECT QUALITY ASSURANCE ........................................................................... 11

3.1 QUALITY ASSURANCE PROCEDURES ................................................................... 11

3.2 PROJECT MONITORING PROCESSES .................................................................... 12

3.3 PROJECT IN-PROCESS QUALITY MONITORING ...................................................... 13

4 PROJECT QUALITY CONTROL ................................................................................ 14

4.1 PROJECT DELIVERABLES .................................................................................... 14

4.2 PROJECT QUALITY CONTROL PROCEDURES ........................................................ 14

4.3 PROJECT DELIVERABLES TEST & ACCEPTANCE PROCESS ................................... 15

4.4 PROJECT DELIVERABLES ACCEPTANCE CRITERIA ................................................ 15

5 PROJECT AUDITS & QUALITY REVIEWS ............................................................... 15

6 MANAGEMENT ESCALATION PLAN ....................................................................... 17

7 QUALITY TEAM ROLES & RESPONSIBILITIES ...................................................... 17

8 QUALITY PLAN AUDIT LOG ..................................................................................... 18

9 QUALITY PLAN APPROVALS .................................................................................. 19

10 APPENDICES ............................................................................................................ 20

10.1 PROJECT QUALITY PLAN SECTIONS OMITTED ...................................................... 20


1 PROJECT QUALITY PLAN PURPOSE

Quality involves meeting the customer's expectations or exceeding the customer expectations. This is to be realised by way of deliverables as well as the activities performed to produce those deliverables.

Our Project Quality Plan will comprise of a set of activities that will help us achieve Quality. This Project Quality Plan will define these activities which we intend to use in order to deliver products while focussing on achieving customer's quality expectations.

The Project Quality Plan will go further to identify the requisite quality standards as far as our project is concerned. It will also determine how such standards can be actualised in our day to day outputs. It will generally comprise of the implementation of Quality Events (peer reviews, checklist execution) by using various Quality Materials (templates, standards, checklists) available within the organization. The holding of the Quality Event is termed as Quality Control. As an output of the various activities, Quality Metrics or Measurements are captured which assist in continuous improvement of Quality thus adding to the inventory of Lessons Learned. The Quality Assurance will deal with preparation of the Quality Plan and formation of the vast organizational standards. A RAN Modernization is needed for the 140 cell sites of the Digicel BVI. As a quality measure, we intend to completely modernize the RAN infrastructure over a period of 6 months so as to cater for all RBSs, BSCs and RNCs, access transmission and all associated support systems. All the activities will be tailor-made to fit the consumer needs throughout the country.

2 QUALITY MANAGEMENT METHOD

2.1 Quality Plan Processes

Quality Assurance Quality assurance activities focus on the processes being used to manage and deliver the solution to evaluate overall project performance on a regular basis. It is aimed at preventing nonconformities. All the team responsible for the respective tasks is to ensure quality assurance. The following elements status should be inspected for their effectiveness, readiness and efficiency:

The sites for modernization of RAN should be checked for readiness to install and integrate new RAN equipment.

The alarms status should be examined to ensure that they are functioning well with no issues.

The rack spacing available to embrace 8 rack unit

The IP connectivity of production network topology

Test failover to ensure when integrating new equipment it will not be service affecting


Check all the voltages and cabinet temperature

Check the production OSS and ensure that all the requirement are fulfil for new NMS integration

Ensure that NMs installation completed without errors or issues

Test NMS with lab nodes simulating production nodes

Ensure that NMS application set into production with current OSS platform; network should register no errors or issues

Ensure that cable run neat and without any quality or standards violation

Make sure nodes are power up successfully without errors or issues

Verify production network status and ensure that there is no existing alarms or issues

Check on the health status by checking the current cluster of new nodes ensuring no issues or defects

Ensure that ring topography testing is completed such that cluster A integrated successfully without service impacting

Ensure that cluster B integrated successfully without service impacting

Perform all network testing and ensure no issues with the integration

Ensure that verified service is on air by testing from site and also assigned Testers after integration is completed

Ensure that all elements of the tests is executed and completed successfully

Quality Control Quality control activities are performed continually to verify that project management and project deliverables are of high quality and meet quality standards. Quality assurance also helps uncover causes of unsatisfactory results and establish lessons learned to avoid similar issues in this and other projects. Quality Control is inspecting, testing or checking service or product to make sure it's OK before given it out to the client. The following activities must be conducted to ensure quality control:

Ensure that all required logs are captured from the analysis without issues

Prepare a report on captured logs generated by system analysis

Confirm evaluated report as good or excellent

Team experts should tweak and ensure network is fully optimize for efficiency

Facilitate valid licenses that will enhance capacity growth of 5 years and network audit such that no capacity and compliance issues occur

Ensure that all routine maintenance checks are completed with ideal or expected results.

Make sure that successful backup and restore procedure executed and completed without issues

Report any defect immediately

Ensure that OSS training is conducted on site at the customer training facility to cover OSS and NMS for two days.


Ensure that RAN administration training is conducted on site at the customer training facility to cover OSS and NMS for two days. RAN training manual should be available

RF and Transmission training should be conducted on site at the customer training facility to cover OSS and NMS for two days. RF & Transmission Manuals should be available for the training

The should be documentation of lesson learnt

Network diagrams should be updated with the new clusters and nodes of the Network Topology. Network Diagram Files, Folders, Network Shared Location and Filing Cabinet should be kept safe for future purpose.

All files and relevant documents should be stored for safe keeping and future reference

Project Deliverables and Processes Acceptance Criteria Project team members and key stakeholders agree at the project planning stage on formal project processes and major deliverable acceptance criteria that will be used to evaluate final deliverable results before the results are formally approved. The following activities would be performed under this section

Complete Core Network testing ensuring all related areas are tested correctly as defined in ATP document against performance expectations; On site personnel should go through ATP with implementation team and sign off.

Complete Drive testing ensuring results matching performance expectation; On site personnel should go through ATP with drive test team and sign off

A completed Procurement Audit document should be available for review with customer during the acceptance phase; Procurement audit document should successfully match BOQ procure for project.

Formal handover and sign off by all stake holders should be done.

2.2 Project Overview

[Describe the background and context for the project to provide its justification. Identify the business value of the proposed deliverables. This section can be copied from the project charter or a similar document. The project goals/objectives or scope statement is usually sufficient. The overview can include a high-level view of the project schedule, assumptions, dependencies, risks, and cost.] This RAN Modernization project addresses the initiative by Digicel BVI to modernize the Radio and Transmission Access Networks across the British Virgin Islands Territory. Project scope is defined in accordance with the RAN Execution Agreement, signed on June 2nd 2016 and supported by covering all base stations and the three available technologies 2G(GSM), 3G(WCDMA) and 4G(LTE) over a period of six months overviewed in the following products and services:


• Single Radio Access Network (RAN) and offered by Ericsson • RAN and Transmission Design activities • Civil Works • Evolved IP Network (Microwave Transmission): Cell Site Routers, Backhaul, MW

Backhaul, Switch/Core Site Routers • Operation and Maintenance Support Activities • Network Optimization • Network Superiority • Training • Customer Support and SPMS

2.3 Quality Standards

[List all quality standards previously defined by the company or organization that this project will follow for its deliverables. Include a description of how the project will satisfy the quality standards.] Quality is necessary globally that the world is uniting around a single quality standard, ISO 9000. The quality standards are the specifications, guideline or requirement that assists the project manager or the quality manager to measure deliverables to meet expectations. The continuing internationalization of quality erupted ISO 14000. This is a series of environmental management standards that contain five core elements that our quality manager would consider as bases to measure quality standard:

Environmental Management: Check Voltage and Temperature; Check all voltages and Cabinet temperature to ensure that 220 AC and 60 -70 degree F is maintained in order not to endanger the environment. Equipment placed into rack should be screwed down firmly. Cable should run neatly without any quality or standards violation. Check current cluster of new nodes ensuring no issues or defects. Establish a friendly environment to motivate teammate to share ideas to keep the work moving at a favorable pace.

Auditing: To avoid massive error auditing would be done right from initiation phase down to closure. For instance there would be an audit on OSS Platform; check the production OSS ensuring all requirements are fulfilled for new NMS integration. Check the production OSS ensuring all requirement are fulfill for new NMS integration.

Performance Evaluation: every task completed would be evaluated to check the performance whether is up to standard. For example the analysis reported would be evaluated and compare to ideal and performance expectations. The report should confirm good or excellent.

Labeling: Standards or expectations would be clearly labelled and indicated to the team to work towards it. This would reduce exposure to liability.

Life cycle assessment: There would be assessment as the project progresses (from initiation through planning, performing to closing).


2.4 Quality Tools

The quality related tools employed are:

Work Name Quality Tool

How tools will be employed

Manager responsible for

managing & reporting

RAN Modernization

Site Checks and Evaluation

Check Alarms Status Check Sheet To record errors in the existing

alarms

Quality Manager, Project team leader & quality manager

Check Rack Spacing Check Sheet To record rack space available


Check IP Connectivity Check Sheet To record successful ping to both direction of

ring topology nodes


Test Fail Over Check Sheet To collect data on test failover ensure compatibility after integration


Check Voltage and Temperature

Check Sheet To record data on the status of the voltage and temperature.


NMS Integration with OSS

Audit OSS Platform Check Sheet Record whether the production OSS requirements fulfil the NMS integration


Install NMS Software Check Sheet To indicate the successful or unsuccessful installation of NMS software


Update NMS Software Check Sheet To indicate the successful or unsuccessful

update of NMS



software to the latest release

Testing with Lab Nodes Check Sheet Record the result of the testing NMS with lab nodes simulating production nodes


NMS Go Live with OSS Check Sheet Record whether NMS Go live with OSS is successful or not


Core Systems Integration

Rack and Stack Check Sheet Record whether equipment placed into rack is screwed down firmly or not


Cabling Check Sheet Record the status of cabling, whether it run neat or not.


Power up Nodes Check Sheet Collect data on the status of power up Nodes


Verify Network Check Sheet Record the verification of production network status


Health Checks Check Sheet Record health status


Integrate Side A Check Sheet Record the status of cluster A integration


Integrate Side B Check Sheet Record the status of cluster A integration


Test Network Check Sheet Record the result of the network testing


Verify Service Check Sheet Record the result after verification of services



Testing and Monitoring

Advance System Analysis Check Sheet Record the result after advance system analysis


Collecting Logs Check Sheet Record the result whether all required logs are successfully captured or not


Reporting Check Sheet Record and Report on all findings from logs generated by System Analysis


Evaluation Check Sheet Check whether evaluated report confirm ok or not


Operational Support

System Optimization Check Sheet Record the status of system optimization


License and Network Audit Check Sheet Record whether there are compliance issues or not


Routine Maintenance Check Sheet Record whether all routine maintenance checks are completed with ideal or expected results


Backup and Restore Procedure

Check Sheet To record the status of backup and restore procedure


Escalate any Defects Check Sheet Record defects reported


Training 6 Days

OSS Training Check Sheet Record status of the training (Successful or not)


RAN Administration training Check Sheet Record status of Quality Manager,


the training (Successful or not)

Project team leader & quality manager

RF & Transmission Check Sheet Record status of the training (Successful or not)


Documentation Update

Lessons Learnt

Network Diagrams Check Sheet Tick whether all Network documentation are updated with the new implementation details or not


Archive Files and Records Check Sheet Indicate whether all files and documents related to the project is Archive for future reference or not


Acceptance

Acceptance Testing

Core Network Acceptance Check Sheet Record whether On site personnel who goes through ATP with implementation team sign off or not


Drive Testing Acceptance Check Sheet Record whether On site personnel who goes through ATP with drive test team sign off or not


Procurement Audit Check Sheet Record procurement audit successfully match BOQ procure for project or not



2.5 Quality Manager’s Responsibilities

[Establish who will be the quality manager for the project and if this will be a full-time or part-time role. Outline the quality manager’s responsibilities in that role. Discuss how the quality manager will interact with the project manager and other team members in accomplishing these responsibilities. Other quality management roles and responsibilities for the project are outlined later in this document.] The vendor will hire a quality manager with at least 3 year experience in RAN modernization on a full-time role. The quality manager will be responsible for monitoring both quality assurance and quality control activities mentioned in section 2.1. The manager must understand the need and establish continual improvement beginning from site checks and evaluation, NMS integration with OSS, Core systems integration, testing after integration, operational support, training, assists in document update to acceptance of deliverables. Refer to the work breakdown structure for the sub-activities which are part of the responsibilities. The quality manager must assist the project manager in the preparation of quality plan by spelling out all the tasks needed to be performed. Product conformity should be his/ her priority and should report quickly on quality performance by monitoring quality objectives. The communication with the project team should be cordial and motivational such that members would easily come up with their problems with respect to the project; immediate solutions should be given to any defect detected.

3 PROJECT QUALITY ASSURANCE Quality assurance helps to establish if a deliverable is acceptable based on the processes used to create it. Quality assurance processes are used to evaluate overall project performance frequently and to determine that quality reviews were held, deliverables tested, and customer acceptance acquired. Refer to section 2.1 for details.

3.1 Quality Assurance Procedures

The first step of quality assurance activities is about planning the overall process for assuring quality. Quality plan assurance template would be designed to monitor problems and drawbacks that may appear during the project implementation process. The next activity is auditing of project quality, this would be done as the project progresses to ensure that the activities are performed according to Digicel BVI needs. The goal is to reveal any missing or inefficient policies, procedure that reduces quality levels and increase the probability of project failure. During this stage the team under the project manager will review quality metrics (such as budget deviation, on-time performance, and failure rate and defect frequency) and measure project activities against the quality base line. A completed procurement audit document will be delivered to the client during the acceptance phase.


The last activity to be performed is the analysis of project quality where steps would be enforced to investigate all the activities stated in the quality methods to identify what enhances the activity’s value. The aim is to review quality and define necessary improvement in the existing quality management framework. This activity allows examining experienced problems, deviations in constraints, and any activities that provide a value. It is made up of root cause analysis, fit analysis, methods for identifying and solving problems, and techniques for developing corrective actions. The fit analysis would be employed to examine product features to ensure that it fit into the client acceptance criteria.

3.2 Project Monitoring Processes

[Define the monitoring and control processes planned for the project and how they will satisfy project quality standards and ensure project quality. Specify how the quality manager will obtain project-related information and how that information will be used to control the process.] The monitoring system planned to use is regular collection of performance data. The best control systems are often the simplest and making the data collection processes complex only increases both the costs and possibility of error. The accuracy and data collection processes are influenced by a series of practical issues and the overall attitude of the project team. A practical issue that needs to be addressed is how the executing activities will be monitored and how progress will be reported. Project team members are expected to maintain updated time sheets (check sheet) and records. The team leader should collate the information and passes it to the project manager or the quality assurance manager which would be used to measure the deliverables completed and defects. Testing the results with the lab nodes are necessary, simulation of the nodes of the product, stack and the rack, cabling for the connectivity must be perfectly aligned with all the connections for the state of the equipment. Statistical Process Control Chart would also be used to control ongoing processes by finding and correcting problems as they occur. The quality manager would maintain effective communication with the team to monitor the progress and to easily detect and resolve defect. The following points would be considered in monitoring and controlling this project.

Tracking, reviewing and regulating project progress

Reporting, progress measurement and forecasting

Report on scope, schedule, cost , resources, quality and risk

Control project and project documents changes

Control of scope, schedule cost and risk

Formalizes acceptance of deliverables

Record quality control results

Implements risk treatment plans and actions

Administers suppliers. Recommend corrective actions

Recommend preventive actions

Recommend preventive defect repair Request changes.

The second monitoring measure is the establishment of integrated change control where change request should be approved or rejected, and update of project management plan and related documents are done. The other things that would be done is scope verification.


3.3 Project In-Process Quality Monitoring

[Describe the quality metrics and measurements to be used as a part of each work process in the project. Identify in-process measurement points, and identify who on the project team will be responsible for managing the quality metric checkpoints.]

The standard of measurement by which efficiency, performance, progress and quality of tasks would be accessed are:

1. The quality manager would verify that the all data provided by the project manager are in accordance with Digicel BVI’s needs. Thorough inspection would be made at every task before it would be recorded in the check sheet accordingly.

2. The team (Project manager and quality manager) must check and ensure that the standards (quality metrics) make sense to Digicel BVI. The quality manager must tone the wording of the quality metrics document to the understanding of the client. The document must include quality management review as well as the frequency of the meetings and who would participate.

3. Adherence to project budgets is another quality metrics that we would consider, since our client would want to see the project completed in a cost –effective manner.

4. The deliverables from the project (RAN Modernization) should each have various quality aspects associated with them. That is each task (starting from site check and evaluation to acceptance) should have a quality plan.


4 PROJECT QUALITY CONTROL

4.1 Project Deliverables

This project will roll out in four stages that is Design, Implementation, Acceptance, Customer Support and Handover phase.

Milestone Deliverable

Initiating Design Phase

RAN Design

Transmission/RF Design

Planning Implementation

Civil Works

Controllers HW/SW Expansion (BSC and RNC)

OSS-RC HW/SW Upgrade - 16B

EPC/LTE SW Features deployment (SGSN_MME and EPG configuration)

Service RAN Modernization

SW Upgrade (GSM, WCDMA and LTE)

Execution Acceptance

Babysitting

Network Optimization

Network Superiority

Close-up Customer Support and Handover

Operation and Maintenance Support Activities

SW Support and SPMS

Training

Project Sign off and Network Handover

4.2 Project Quality Control Procedures

[List the major quality control activities and processes that this project will include.] The major quality control activity and processes that would be undertaken are:

1. We would use control measurements to analyze and evaluate the quality standards and processes

2. Perform quality control assessments and audits 3. Compare quality control measurements against established control limits and tolerances 4. Identify non-compliance and resolve it immediately.


4.3 Project Deliverables Test & Acceptance Process

[Define the planned test and acceptance processes that will be used to validate project deliverable quality, and describe how these processes will verify deliverable quality.] It is planned to test failover to ensure proper functioning when integrating new equipment, test NMS with lab nodes simulating production nodes; ensure that all test completed without issues providing full functionality of NMS. Perform all network testing ensuring no issues with the integration. Rigid testing and monitoring after integration of all sites would be done to verify quality deliverables.

4.4 Project Deliverables Acceptance Criteria

[Define the deliverable quality acceptance criteria based on quality standards for project deliverables as the criteria will be used in acceptance testing. Establish how the criteria will be used to assess project quality.] The criteria that would be used to accept deliverable as quality and of standard are:

1. Checking should be done to ensure no issues in the alarm 2. Check the production OSS to ensure that all requirement are fulfil for new NMS

integration 3. The equipment placed into rack should be screwed down firmly 4. Report should be evaluated and confirmed excellent. 5. Refer to WBS for details.

5 PROJECT AUDITS & QUALITY REVIEWS [Identify the project quality audits and reviews that will be performed. Discuss the planned schedule. Describe how the results of these audits and reviews will be factored into project planning and implementation. Discuss the process of lessons-learned reviews and how those lessons can benefit the project team as the project continues.] OSS training along with the RAN Administration facility of the customer interfaces are aligned from the respective facilities of the training and RF or the transmission is included in this quality plan of the project.

Project Quality Audit Review

Planned Date

Quality Review Auditor

Comments

The audit would start at the planning stage which include the review of project management documents such as Network Diagram files, WBS, Scope Statement, and communication

1st Week Project Manager and Quality Manager

The project manager would vividly spell out the job description to the project team as indicated in the WBS. The reviewed scope, network diagram and communication plan etc would be followed


management plan etc.

At the implementation/Monitoring stage the following review would be made on:

1. The checking of the individual sites for readiness to install and integrate new RAN equipment.

2. Integrate new NMS application into Production OSS

3. The rigid testing and monitoring after integration of all sites are completed

2nd Week

&

3rd Week

Project Manager and Quality Manager

1. Checking to ensure there are no issues or existing alarms

2. Check the production OSS ensuring all requirement are fulfill for new NMS integration.

3. Execute an advance System Analysis for end to end and in-depth diagnosis.

The locations for the storage of the resources are identified, the checks of the sites and primary person involve in the projects, the major responsibilities, modernization of the RAN as well as the evaluation of the alarms for checking the status are sections of the quality plan.

There would also be review at the training/Update stage on :

1. The High level support team to support the operations local team after the integration is completed.

2. The outlined six day training program for the respective areas of execution.

3. The updating of the confidential documents used in the whole project, the network diagrams like the clusters of the nodes and different archives

4th Week

To

5th Week

Project Manager, Operation Manager and Quality Manager

1. High level support team will tweak and ensure network is fully optimized for efficiency. Perform test result prove efficiency.

2. OSS training will be conducted on site at the Customer training facility to cover OSS and NMS for two days. RAN Administration training will be conducted on site at the Customer training facility to cover OSS and NMS for two days. RF and Transmission training will be conducted on site at the Customer training facility to cover OSS and NMS for two days.

3. All lessons learnt from the duration of this project precisely would be documented and shared with the team


files as well as the data records must be analyzed in this quality plan.

Then comes the elementary part of the quality plan such as the installation of the NMS software, updating the NMS software for identifying and rectifying the errors or the issues in the project.

6 MANAGEMENT ESCALATION PLAN [Define the plan for escalating unresolved quality noncompliance issues up the management chain. The standard initial level of escalation is from the project manager to their immediate manager.]

Escalation Level Management Title Name

Civil Works PM Project Manager

Network Optimization

QM Quality Manager

SW Support and SPMS

OM Operations Manager

Training GM General Manager

7 QUALITY TEAM ROLES & RESPONSIBILITIES [Identify quality-related responsibilities of the project team and list specific task-related quality responsibilities, including responsibility for specific acceptance tests and project audits.]

Project Team Role QA Responsibilities QC Responsibilities

planning Check as the project management document(such as scope statement, network diagram, communication plan, WBS etc) is being prepared to prevent massive errors

Make a final check after all the documents have been prepared before project implementation/execution.

Implementation/Monitoring 4. Audit as the implementation processes (The checking of the individual sites for readiness to install and integrate new RAN equipment.

5. Integrate new NMS application into

Make a final audit after all the tasks have been completed before sign off.


Production OSS

6. The rigid testing and monitoring after integration of all sites are completed

) progresses

Training/Update Check the learning status of the trainees as the training is in progress

Examine the learning status at the 6

th day after the

training.

8 QUALITY PLAN AUDIT LOG [List all quality-related issues and resolutions resulting from quality plan audits and reviews.] Checking the voltage as well as the OSS integration, temperature settings, providing platform for the OSS are included. Then comes the elementary part of the quality plan such as the installation of the NMS software, updating the NMS software for identifying and rectifying the errors or the issues in the project.

Quality Review Date

Activity Reviewed Issue Resolution

4th Week IP connectivity of production network topology

Quality Process Defects

Quality assurance activities IP connectivity of production network topology

5th Week The production OSS

Human Error in updating NMs Software

Quality control activities are performed continually to verify that project Confirm evaluated report as good or excellent

6th Week Lab nodes simulating production nodes

Quality Acceptance Criteria Issues

The quality standards Check Rack Spacing; Check rack spacing availability for new equipment install


9 QUALITY PLAN APPROVALS Prepared by ____________________________________________________ Project Manager

Approved by ____________________________________________________

Project Sponsor

___________________________________________________

Executive Sponsor

_________________________________________ Client Sponsor


10 APPENDICES [If you determine that additional information is needed to effectively communicate the project quality management information, add additional sections as needed.]

10.1 Project Quality Plan Sections Omitted

[List the section headers for any sections that have been intentionally omitted.]

project quality plan - narrata2016.comnarrata2016.com/wp-content/uploads/2017/09/qualityplan.pdfthe...

Documents