project outcome panel: user experiences & lessons learned · 2017 plans. project outcome &...
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Project Outcome Panel:
User Experiences & Lessons Learned
June 15, 2017
Today’s Speakers
Julianne RistDirector of Public
Services
Jefferson County
(Colo.) Public Library
Emily PlagmanProject Manager
Public Library
Association
Carrie HerrmannLibrary Director
Boone County (Ky.)
Public Library
Amy MikelCoordinator of
School Outreach
Brooklyn (N.Y.)
Public Library
What we will cover today
▪ Project Outcome Speed Summary
▪ Panelist Libraries
− Boone County, KY
− Jefferson County, CO
− Brooklyn, NY
▪ Wrap-up & Questions
If yes – click “Raise Hand” icon
Poll:
Do you consider yourself as being
“new” to Project Outcome?
About Project Outcome
Surveys for 7 Service Areas
Dummy Data
Free Project Outcome Training Resources
• Getting Started
• Surveys
• Data Collection
• Data Analysis
• Taking Action
• From the Field
Webinar Archives
How to Successfully Roll Out Project Outcome in Your Library
Project Outcome Roadmap
Community of Practice
www.projectoutcome.org
Carrie HerrmannLibrary Director
Boone County (Ky.)
Public Library
www.bcpl.org
Project Outcome
Boone County (Ky.) Public Library
Boone County Public Library
Boone County Public Library
Northern Kentucky
Population: 126,000+
Fastest Growing County in Kentucky
5 locations + 1 under construction
Community Center on Wheels
Operating Budget: $7,911,958
FTE Staff: 102 (Total 148)
Boone County Public Library
Why BCPL Measures Outcomes
• Strategic Plan/Goals
• Improve/Build Partnerships
• Funding Concerns
Boone County Public Library
How Project Outcome Works
Project Outcomes
Identify Measurement Need & Goals
Survey a Program
Understand & Analyze Results
Communicate Findings
and/or Make Changes
Boone County Public Library
Have a Plan
• Who decides which programs to survey?
• Who decides when to survey?
• Who administers the surveys to customers?
• Who enters the data?
• Who reviews the data and prepares it for use?
Boone County Public Library
We MeasuredEarly Childhood Literacy
• Storytime
• Parent/Child Development
• Every Child Ready to Read/School Ready Libraries
• Reading in general
Boone County Public Library
What We Learned:Early Childhood Literacy
Boone County Public Library
What We Learned:Early Childhood Literacy
Boone County Public Library
We Measured Education/Lifelong Learning for Retired Adults
• Homebound Delivery
• Programs at Nursing Homes/Retirement Centers/Senior Centers
Boone County Public Library
What We Learned:Homebound Delivery
Boone County Public Library
What We Learned:Homebound Delivery
Boone County Public Library
What We Learned:Retired Adult Outreach Programs
Boone County Public Library
What We Learned:Retired Adult Outreach Programs
Boone County Public Library
Contact MeCarrie Herrmann
859-292-3387
Follow me at:
LinkedIn https://www.linkedin.com/in/carrie-herrmann-3929758/
Twitter https://twitter.com/CarrieHerrmann
What questions do you have for Carrie?
Please share your questions in chat
Jefferson County
(Colo.) Public Library
Julianne RistDirector of Public Services
Population of Service Area: 578,101
Annual Operating
Expenditures: $31,388,971
Number of Libraries: 10
FTE Staff: 208
About JCPL
Evidence Based Decision Making
Programs that have used Project Outcome
LibLab Kits
▪ Grant reporting
▪ Pilot Evaluation
▪ Type of kits to add
Programs that have used Project Outcome
Summer Reading 2016
▪ Over 1000 responses
▪ Changes to program
▪ Credibility when reporting to the Board
▪ Stories that enhance the data
▪ 2017 plans
Project Outcome & Strategic Planning
2017 Strategic Priority:
1000 Books Before Kindergarten
▪ Pilot evaluation
▪ System-wide implementation Fall 2017
▪ Long-term tracking
▪ Combined with school data – impact on
community
Strategic Planning
▪ Establish baselines for programs
▪ Used for success measures
▪ Tracking for larger community goals
▪ Benchmarking
▪ Impact on patron’s lives
▪ Credibility
▪ Expertise
Long-Range Planning
Triad of tools
▪ Edge Initiative
▪ Impact Survey
▪ Project Outcome
Creates a culture of constant
▪ Evaluation
▪ Measurement
▪ Reporting
Contact information:
Julianne Rist
director of public services
Jefferson County Public
Library
10200 W. 20th Avenue
Lakewood, CO 80215
p 303.275.2236
Contact Info
What questions do you have for Julianne?
Please share your questions in chat
Brooklyn (N.Y.)
Public Library
Amy MikelCoordinator of
School Outreach
Emily PlagmanProject Manager
Public Library
Association
Project
Outcome
For Individual
Projects
Big Library, Big Changes
Brooklyn Public Library
• One of three public library systems in New York City
• 58 branches, serving 2.5 million residents
• 46% of residents speak a language other
than English at home
• Rapid growth: 100+ new staff hired
over past three years (and still hiring)
Early Adopter
Why Project Outcome?
• BPL does not have an “official” in-house
outcome measurement system
• Opportunity to pilot for a stand-alone project
overseen by one individual
• Adopted June 2015
Piloting Outcomes
Visit bklynlibrary.org/teacherlab for more info
Teacher Lab: Library & Research Skills course
• Designed to help educators feel more confident
finding resources for their classrooms
• Summer four-day course
• Online course launches July 2017
… plus, professional learning workshops
offered year-round
Process & Results
Using Surveys
• Report: Education/Lifelong Learning
• Every educator workshop and course
surveyed as of August 2015
• Attendees must complete paper survey
before receiving their certificate of
attendance (professional credit)
Feedback
What worked well?
Ease
• Adaptable for an individual project within BPL
• Surveys easy to create & easy to take
• Simple dashboard to enter and generate reports
Consistent Results
• “Teaching to the test”
• All workshops evaluated against the same scoring system
• Affirmation of project goals
Grant Award (October 2016)
IMLS Sparks! Ignition Grant for Teacher Lab
Reviewer Feedback
“Ongoing program evaluation will be conducted through ALA's
Project Outcome Tool Kit. I felt that the utilization of this
existing measurement tool was a strength of the proposal.”
“It's great that Project Outcome is being used to assess Teacher
Lab as it's a free and open resource for all libraries to use.”
“The ongoing evaluation using PLA's Project Outcome toolkit
guarantees a high standard in language around the indicators
and process.”
Evolving Data Collection
Questions?
Amy Mikel
Coordinator of School Outreach
Teacher Lab Info
www.bklynlibrary.org/teacherlab
IMLS Grants and Funding
www.imls.gov/grants
Wrap-up &
Questions
Emily PlagmanProject Manager
Public Library
Association
Join Us @ ALA Annual
Next Webinar
Project Outcome Two-Year Updates & Discussion
July 20, 1-2 PM Central
Free Project Outcome Training Resources
• Getting Started
• Surveys
• Data Collection
• Data Analysis
• Taking Action
• From the Field
Community of Practice
www.projectoutcome.org
If you haven’t already…
• Sign up on the Project Outcome website
• Browse free training resources
• Continue the conversation on Community of Practice
• Create your surveys!
www.projectoutcome.org
Questions?
Please share your questions in chat
Thank you!