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MAKING MONEY SENSETIPS AND IDEAS TO HELP YOUR FAMILY PROSPER

Consumer Awareness

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WHAT IS IT?

Being aware of your rights as a consumer Educating yourself on the products or

services you are about to buy Educating yourself on the scams that

consumers face today

VIDEO

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COMPARATIVE SHOPPING

Wise consumer buying starts with a plan. People who use a systematic purchasing strategy will make more effective purchases

Some comparative shopping techniques a person should carefully consider when purchasing a product/service are: Price Features Benefits Warranty Store Policies

VIDEO

HOW TO HANDLE A CONSUMER PROBLEM

Collect records File a complaint with the seller Call or write the person responsible for

consumer complaints at the company’s headquarters What to write:

Your name, address and account number, if appropriate

Describe your purchase (name of product, serial number, date and location of purchase)

State of problem and give history Ask for specific action Enclose copies of documents regarding your problem Allow time for action or response Include how you can be reached

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EXAMPLES OF CONSUMER SCAMS

Foreign scams Telemarketing scams Credit repair Automatic debit scams Fraudulent diet scams Magazine subscription scams Toll-free scams International phone scams Online scams

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