project management professional (pmp) & information
TRANSCRIPT
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Project Management Professional (PMP) & Information Technology Infrastructure
Library (ITIL) Hot Certifications
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PMP the Reality
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Why Certify in PMP or ITIL?
1. It is quickly becoming an entry requirement --Offshore is ramping up fast!!
2. Perception is in the customer’s mind of competence!
3. Enduring skill and competency.4. You really do learn worthwhile stuff you use!
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PMP versus ITIL
• PMP• Project Management process for any type project -- not IT
specific• PMI 1984--today over 200K members• #4 in top 10 Certifications
• ITIL• IT service delivery specific• Off the radar--being promoted by CA and HP• Good benchmark for assessments -- SOX • US Flavor Microsoft MOF
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Follow the Money?
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PMP Facts
• Costs -- PMP membership ~ $130– Chapter $30– Test Fee $405 ($555 non-member)
• 175 Questions -- 80% candidates pass first time—problem for PMI
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PMI Headquarters
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PMP Requirements
• BS/BA or (7500 hours PM experience)• 3 years of PM experience (4500 hours)• 36 hours of PM training or education• 3 Year Cycle -- need 60 PDUs to keep
certification
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THE TEST
• 200 multiple choice - 175 count 61% or 106 right ~ 80% pass rate
• Rightness• 4 Answers 2 are dumb• Math is easy for techies• All about PMI vocabulary and processes
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Tips and Tricks
1. Read PMBOK 3 times2. Know processes well enough3. Good Yahoo groups like PMBEST4. Leverage your personal learning strengths5. Study group at PMI chapter
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Next Steps
• Really commit to the PMP certification• Join PMI and Chicago chapter• Go to chapter meetings• Get the PMBOK start studying• Complete online application for exam• Schedule Prometric test session• Study study study• Pass• Get cool pin and certificate
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ITIL
• itSMF IT Service Management Foundation• Certification ISEB Information Systems
Examination Board • Foundation Certificate ~$184 course ~$200• Managers Certificate ~$7K
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ITIL Service Management
Service LevelManagement
FinancialManagement
for IT services
Capacity Management
Availability ManagementIT Service
ContinuityManagement
IncidentManagement Problem Management
Change Management
Configuration Management
Release Management
ITInfrastructure
ITInfrastructure
securitysecurity
Service DeskService Desk
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ITIL CertificationITIL Certification
ITIL FoundationITIL Foundation
ITIL PractitionerITIL Practitioner
ITIL Service ManagerITIL Service Manager
Practitioner Certificate in IT Service Management
Manager’s Certificate in IT Service Management
Foundation Certificate in IT Service Management and/or
• EXIN http://www.exin-exams.com• European Examination Institute for Information
Science
• ISEB http://www.bcs.org.uk/iseb/ism2.htm• The IInformation SSystems EExamination BBoard
• Testing at Prometric (www.prometric.com)
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Foundation Certification
• On line course and study itSMF IT Service Management book
• 40 Questions/multiple choice -65% to pass (28 correct)
• English english• No ongoing certification requirements• Check out Microsoft Operations Framework
(MOF)
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Next Steps
• Sign up for online course that includes itSMF book
• Study materials for ~ 1 week• Sign up to take exam at Prometrics• Study Study Study• Pass• Get cool pin and certificate
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Questions???