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Project Management Position Description

February 9, 2015

Project Management Position Description February 9, 2015—Page i


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Table of Contents

General Characteristics ................................................................................................ 1

Explanation of Proficiency Level Definitions ............................................................ 11

Summary Proficiency Matrix ...................................................................................... 12

Proficiency Matrix ....................................................................................................... 13

Project Management Position Description February 9, 2015—Page 1


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General Characteristics

IS&T Program management is the coordinated planning, management and execution of multiple related projects that are directed toward the same strategic, business, or organizational objectives.

Program management activities revolve around managing issues at the intersection of multiple project-related activities. These roles are tasked with determining how the Institute handles and "manages the management" of projects. While this includes project management methodology and practice standards, it expands to include prioritization and governance of projects as well as realizing and measuring the benefits that projects bring to the entire organization.

IS&T Project managers oversee a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business needs, partly by capitalizing on emerging technologies and partly by adapting technologies to the needs of the Institute.



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Career Path The following section is intended to serve as a general guideline for each relative dimension of project complexity, responsibility and education/experience within this role. This table is not intended for use as a checklist to facilitate promotions or to define specific responsibilities as outlined in a job description. Actual responsibilities and experiences may vary.

Title Project Management

Analyst Project Manager I Project Manager II Program Manager

Dimension

WORK COMPLEXITY

Provides support for project control.

Manages of one or more small to medium-sized, moderately complex projects.

Manages of one or more medium to large-sized, moderate to high complex business unit projects.

Manages of one or more highly complex or enterprise-wide programs.

TYPICAL RESPONSIBILITIES

Relationship Management

Interacts with project managers, senior technical personnel, and other functional or support organizations.

Develops and maintains a productive working relationship with business owners, project sponsors, vendors and key clients.

Develops and maintains a productive working relationship with business owners, project sponsors, and key clients.

Develops and maintains a productive working relationship with business owners, program sponsors, vendors and key clients.

Project Planning

Develops the critical path schedule which shows the sequence of events compatible with work breakdown structure.

Creates and maintains the project plan ensuring PM methodology is adhered to.

Develops, and continually updates, project plans and schedules.

Develops work breakdown structures based on the project objectives and scope.

Works with the Business Analysts and the Service

Creates and maintains the project management plan ensuring PM methodology is adhered to.

Develops, and continually updates, project plans and schedules.


Identifies any potential

Creates and maintains the project plan ensuring PM methodology is adhered to.

Develops, and continually updates, detailed project/program management plans and

schedules.


Identifies any potential



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Managers in order to define/refine the project scope.

Facilitates the gathering of information required for the level of effort analysis to estimate project cost, resources, time and deliverables.

Negotiates conflicts and resolves issues that arise during this process.

Develops/updates charter to be submitted for approval.

project predecessors.

Works with the Business Analysts and Service Managers in order to define/refine the project scope.

Facilitates the gathering of information required for the level of effort analysis to estimate project cost, resources, time and deliverables.



project/program predecessors.

Reviews and consolidates all project plans developed for each project within a program.

Manages effects on related sub-projects.

Works with the Business Analysts and Service Managers in order to define/refine the project scope.

Champions the gathering of information required for the level of effort analysis to estimate project/program cost, resources, time and deliverables.



Prioritizes efforts for those programs that will be broken down into multiple projects.

Ensures that the project/program outcome reflects the goals of the client.

Provides strategic guidance and insight for projects that are mission



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or business critical.

Resource Management

Assists project managers (PM) in identifying the resource requirements and staff assignments.

Checks for staff availabilities.

Updates the project plan with work assignments.

Determines staffing requirements and forms project teams.

Develops budget requests for resources.

Works with resource managers in order to effectively align resources across projects.

Provides work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts.




Provides work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts.




Provides work direction and leadership to assigned programs, including scheduling, assignment of work and review of individual project efforts.

Manages/ directs project managers.

Procurement Planning

Assist with identifying which resources need to be procured outside the organization.

Describe technical or other issues that need to be considered and assist in the development of SOWs.





Risk Management

Maintains documentation for identified risks and mitigation strategies.

Updates documentation as needed.

Identifies the elements of risk in a project.

Analyzes and prioritizes this risk and assesses its potential project impact.

Develops and maintains risk plans, processes and systems in order to

Identifies the elements of risk in a project.

Analyzes and prioritizes this risk and assesses its potential project impact.

Develops and maintains risk plans, processes and systems in order to

Identifies the elements of risk in a project / program.

Analyzes, prioritizes and consolidates this risk and assesses its potential impact to the client as well as on each project individually and within the



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mitigate such risk, with assistance.

Creates action plan for risk that occur and follows through on plan.

mitigate such risk.


program as a whole.

Develops and maintains risk plans, processes and systems in order to mitigate such risk.


Project Kickoff

Participates in project kickoff meetings.

Records meeting minutes.

Conducts project kickoff meetings, communicating individual roles and project expectations.

Ensures that all project team members have the tools and training required to perform effectively.

Conducts project kickoff meetings, communicating individual roles and project expectations.


Conducts project kickoff meetings, communicating individual roles and project/program

expectations.


Budget

Provide budget information to Project Managers.

Assists in monitoring costs and analyzing data.

Utilizes various tools and techniques for estimating costs associated with a project including physical, financial, and human capital costs.

Develops a detailed cost baseline from cost estimations.

Refines project cost estimates.

Continuously monitors the actual cost of a project versus the budget.

Reviews bills and evaluates factors that may potentially cause

Utilizes various tools and techniques for estimating costs associated with a project including physical, financial, and human capital costs.

Develops a detailed cost baseline from cost estimations.

Refines project cost estimates.

Continuously monitors the actual cost of a project versus the budget.

Reviews bills and evaluates factors that may potentially cause cost

Utilizes various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.

Integrates cost baselines from multiple projects into overall project/program cost budget.

Refines project/program cost estimates and confirms funding sources.

Continuously monitors the actual cost of a project/ program versus the budget.

Defines and evaluates



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cost changes. changes.

Conducts in-depth root cause analysis of project budget discrepancies.

factors that may potentially cause cost changes.

Conducts in-depth root cause analysis of project/ program budget discrepancies.

Project Monitoring

Maintains project schedule, incorporating regular updates from each functional team.

Performs detailed schedule variance and critical path analysis.

Monitors the project identifying resource needs, performing quality reviews; and escalating scope, budget, quality, timeline issues appropriately.

Keeps management aware of the situation.

Assists in formulating recovery plans or assessing impact if not recoverable.

Monitors the project identifying resource needs, performing quality reviews; and escalating scope, budget, quality, timeline issues appropriately.


Formulates recovery plans or assessing impact if not recoverable and escalates as appropriate.

Monitors the project/program identifying resource needs, performing quality reviews; and escalating scope, budget, quality, timeline issues appropriately.


Manages any effects on related projects.

Formulates recovery plans or assessing impact if not recoverable and escalates as appropriate.

Problem Solving Engages in effective

brainstorming.

Identifies project related problems.

Engages in effective brainstorming.

Brings creative solutions to the workplace.

Implements identified solutions.

Validates problem resolution.

Identifies project related problems.


Brings creative ideas to the workplace.

Has good judgment regarding which creative ideas and suggestions can improve our business.

Implements identified

Identifies program related problems.


Brings creative ideas to the workplace.

Has good judgment regarding which creative ideas and suggestions can improve our business.

Implements identified solutions.



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solutions.



Communications Provides status reports on activities assigned.

Prepares status reports to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team.

Prepares status reports to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team.

Ensures scope, goals, milestones, budget, risk, status, change requests, and critical issues are effectively communicated to the client and project/ program team.

Assesses the effectiveness of the interaction and communication with the client.

Customer Satisfaction

Conducts formal review with business sponsor at project completion to confirm acceptance and satisfaction.

Assists in implementing recommendations.

Conducts formal review with business sponsor at project completion to confirm acceptance and satisfaction.

Tracks client satisfaction levels

Creates and implements

recommendations.

Conducts formal review with business sponsor at the completion of the program and each related project to confirm acceptance and satisfaction.

Tracks client satisfaction levels

Creates and implements recommendations.

Standards Utilizes established

project standards, procedures.

Utilizes established project standards, procedures.

Contributes to the development of new quality metrics.

Utilizes established project standards, procedures.


Utilizes and develops established project standards, procedures.


Develops action plans for



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continuous improvements.

Challenges status quo where appropriate.

Lessons Learned Participates in lessons learned sessions.

Provides the team with constructive feedback as it pertains to project performance.

Provides the team with constructive feedback as it pertains to project performance.

Uses past experiences to identify potential areas of improvement.

Provides the team with constructive feedback as it pertains to project or overall program performance.

Uses past experiences to identify potential areas of improvement.

Mentoring & Supervision

Coaches less experienced

personnel. Coaches less experienced

personnel.

Coaches or mentors less experienced personnel.

May provide input for performance reviews.

Staff Resource Management

Meets regularly with team to gather work statuses.

Discusses work progress and obstacles.

Provides advice, guidance, encouragement, and constructive feedback.

Ensures work, information, ideas, and technology flow freely among the section.

Establishes individual and organizational objectives that are aligned with business goals.

Documents and presents performance assessments.

Recognizes and rewards associates commensurate with performance.



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Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning

Identifies the roles, skills and knowledge required.

Ensures staff has the resources and skills needed to support all work initiatives.

Participates in IT workforce deployment activities.

Organizational Change

Management

Generates appropriate communication, process and educational plans for mitigating the disruption of change.

Identifies and removes obstacles to change.

Typical Education/ Experience

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or equivalent work experience.

Typically requires 1-3 years experience or training in project management.

Experience with project


Typically requires 3-5 years of IT project management or equivalent team leadership experience.

Project Management certification or successful completion of a recognized


Typically requires 5-7 years of IT project management experience.

Project Management certification or successful completion of a recognized

An MBA or M.S. in computer science preferred; Bachelor’s degree in related field, specialized training or equivalent work experience required.

Technical management experience in a dynamic high-technology environment

3-5 years of demonstrated



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management tools (e.g., Microsoft Project).

project management curriculum is desired.

project management curriculum is desired.

management/supervisory experience in systems development.

Demonstrated competency in strategic thinking and leadership, with strong abilities in relationship management



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Explanation of Proficiency Level Definitions

Proficiency scale definitions are provided to help determine an individual’s proficiency level in a specific competency. The rating scale below was created as a foundation for the development of proficiency level definitions used for assessments.

Being Developed: (BD) Demonstrates minimal use of this competency; limited knowledge of subject matter area; needs frequent assistance and close supervision for direction. Currently developing competency.

Basic: (B) Demonstrates limited use of this competency; basic familiarity of subject matter area; needs additional training to apply without assistance or with frequent supervision.

Intermediate: (I) Demonstrates working or functional proficiency level sufficient to apply this competency effectively without assistance and with minimal supervision; working/functional knowledge of subject matter area.

Advanced: (A) Demonstrates in-depth proficiency level sufficient to assist, consult to, or lead others in the application of this competency; in-depth knowledge in subject matter area.

Expert: (E) Demonstrates broad, in-depth proficiency sufficient to be recognized as an authority or master performer in the applications of this competency; recognized authority/expert in subject matter area.

As you complete the competency assessment, read all of the proficiency level definitions for a competency (provided in the next section) and select the one that is most characteristic of the demonstrated performance. If more than one definition is descriptive, select the highest level that is typically exhibited.



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Summary Proficiency Matrix

The chart provides a summary of proficiency ratings.

Title

Project Management

Analyst

Project Manager

I

Project Manager

II

Program Manager

Competencies

Accountability: Clearly defines mutual expectations of self and others. Takes appropriate actions to ensure obligations are met. Revises standards in response to change.

BD B I A

Adaptability: Demonstrates flexibility within a variety of changing situations while working with various individuals and groups. Changes own ideas or perceptions in response to changing circumstances. Alters standard procedures when necessary, and multi-tasks as required.

B I A A

Communications for Results: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone.

B I I A

Decisiveness: Assesses the scope and potential impact of an issue or opportunity. Uses business criteria and values to evaluate alternative courses of action. Makes a timely choice based on the options and information available.

BD I I A

Information Seeking: Gathers and analyzes information or data on current and future trends of best practice. Seeks information on issues impacting the progress of organizational and process issues. Translates up to date information into continuous improvement activities that enhance performance.

BD B I A

Initiative: Voluntarily takes the first steps to identify and address existing and potential obstacles, issues, and opportunities.

BD B I A

Results Orientation: Sets and accomplishes challenging goals. Defines standards in terms of doing what is appropriate and doing it well. Competes resourcefully and takes calculated risks to achieve results.

BD B I A

Thoroughness: Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities and priorities. Takes responsibility for timely completion.

B I A E



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Proficiency Matrix

The following charts illustrate proficiency levels for each competency.

Title Project

Management Analyst

Project Manager

I

Project Manager

II

Program Manager

Competencies

Accountability: Clearly defines mutual expectations of self and others. Takes appropriate actions to ensure obligations are met. Revises standards in response to change.

Being Developed (BD): Asks questions and provides feedback in an effort to clarify mutual

expectations. Seeks advice on tasks and responsibilities when needed.

Basic (B): Checks assumptions about mutual expectations and clarifies standards of performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance, and takes corrective action when needed to ensure desired performance is achieved.

Intermediate (I): Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.

Advanced (A): Sets enhanced objectives for self and others. Monitors performance trends and identifies opportunities to improve standards. Provides regular feedback and suggests alternative approaches necessary to ensure that organizational objectives and superior standards are achieved. Delegates responsibility and reallocates resources as needed to ensure that priorities are met.

Expert (E): Defines strategic areas of responsibility. Plans and decides upon the reassigning and restructuring of significant organizational resources. Influences and sponsors cross-organizational decisions on work prioritization, resource allocation and long-range standards of performance.



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Title Project

Management Analyst

Project Manager

I

Project Manager

II

Program Manager

Adaptability: Demonstrates flexibility within a variety of changing situations while working with various individuals and groups. Changes own ideas or perceptions in response to changing circumstances. Alters standard procedures when necessary, and multi-tasks as required.

Being Developed (BD): Recognizes and responds appropriately to new or changing situations. Adjusts priorities to meet changing demands. Determines when whether or not others' points of view are reasonable or valid.

Basic (B): Listens to others' opinions and acknowledges the value of difference. Maintains flexibility and attempts new approaches as needed to accomplish objectives. Able to multi-task effectively. Adjusts to changing priorities. Readily adopts new procedures and technology.

Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others’ reluctance to change. Fosters flexibility through cross-training and developmental work assignments.

Advanced (A): Calmly takes control of high-pressure situations. Maximizes the output of limited resources. Shifts tactics and redefines organizational priorities. Implements new practices when original approach and assumptions are no longer valid. Conducts transition planning and fosters employee involvement. Manages high-level milestone accomplishments across multiple change activities. Recommends large-scale change interventions.

Expert (E): Demonstrates resilience and applies contingency plans in the face of significant obstacles. Assesses and redefines strategies as needed to adapt in a dynamic environment. Manages change and minimizes stress by developing techniques or plans activities in advance. Takes a visible role in leading and sponsoring the successful transition of structure and resources, and increases in productivity. Invests in people through communication and education. Provides clarity of the need for change and benefits to all. Applies best leadership practices and managerial techniques to drive significant change initiatives.



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Title Project

Management Analyst

Project Manager

I

Project Manager

II

Program Manager

Communications for Results: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone.

Being Developed (BD): Speaks and writes to peers in ways that support transactional activities. Shares information and asks questions prior to taking action.

Basic (B): Converses with and writes to peers in ways that support transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.

Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action.

Advanced (A): Converses with, writes reports and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple inter-related situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Expert (E): Converses with, writes strategic documents and creates/delivers presentations to internal business leaders and as well as external groups. Leads discussions with senior leaders and external partners in ways that support strategic planning and decision-making. Seeks a consensus with business leaders. Debates opinions, tests understanding and clarifies judgments. Identifies underlying differences and resolves conflict openly and empathetically. Explains the context of multiple, complex inter-related situations. Asks searching, probing questions, plays devil's advocate, and solicits authoritative perspectives and advice prior to approving plans and recommendations.



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Title Project

Management Analyst

Project Manager

I

Project Manager

II

Program Manager

Decisiveness: Assesses the scope and potential impact of an issue or opportunity. Uses business criteria and values to evaluate alternative courses of action. Makes a timely choice based on the options and information available.

Being Developed (BD): Applies values, policies and procedures to make timely, routine decisions of limited, clear choice. Seeks instructions or escalates matters that require judgment.

Basic (B): Applies values, policies, procedures and precedent to make timely, routine decisions

of limited, clear choice. Seeks advice and guidance or escalates matters that require judgment.

Intermediate (I): Applies values, business strategy, policies, procedures and precedent to make timely decisions with limited consequences. Gathers data to support recommendations and seeks approval for taking action that will set precedent while minimizing potential risk.

Advanced (A): Applies values, business strategy, policies, precedent, and experience to make complex decisions with uncertain consequences. Makes benchmarked, researched recommendations with contingency plans in place for potential adverse consequences. Lobbies business partners and subject matter experts for consensus in taking action that sets direction in at least one critical business function. Promotes a tolerance for risk within boundaries that equate with the benefits.

Expert (E): Applies values, business strategy and collective experience to make policy decisions with incomplete, conflicting information and uncertain long-term consequences. Sponsors and approves benchmarked, researched recommendations with contingency plans in place. Participates with senior business leaders and subject matter authorities in defining strategies and courses of action that will impact the enterprise. Makes timely decisions that set enterprise-wide direction. Promotes a tolerance for high long-term risk that equates with significant returns on the investment.



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Title Project

Management Analyst

Project Manager

I

Project Manager

II

Program Manager

Information Seeking: Gathers and analyzes information or data on current and future trends of best practice. Seeks information on issues impacting the progress of organizational and process issues. Translates up to date information into continuous improvement activities that enhance performance.

Being Developed (BD): Asks questions and solicits procedural information that explains how day-to-day tasks are conducted. Collates facts and data. Checks and monitors progress of activities in area of responsibility. Seeks out the appropriate people for guidance when needed to get things done.

Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue.

Intermediate (I): Utilizes a variety of information and data sources pertaining to organizational and professional trends. Checks the source for omission and accuracy. Identifies the sources that are appropriate for specific types of information. Checks for bias and omission. Seeks out the appropriate people to approach for guidance either formally or informally depending on the type of issue. Links information in a lateral as well as linear manner. Finds hidden data. Relates and manipulates data from various sources to create a fuller picture. Investigates and uncovers root causes of a problem or issue.

Advanced (A): Researches organizational and professional trends. Networks internally and externally on areas of interest and concern. Evaluates sources, and collates and compares findings for bias, omission and accuracy. Conducts objective analysis. Prioritizes information by source. Monitors systematically. Deploys resources (time, people, systems) to ensure timely management reporting. Reviews and determines need for corrective action and/or business opportunities.

Expert (E): Studies environmental, business and technological trends and forecasts. Networks among thought leaders and strategic influencers. Differentiates data sources for validity, reliability and credibility. Tracks and synthesizes systemic benchmarking trends. Evaluates composite information in relation to its impact on decision-making and strategic implications. Sets expectations for and reviews management and key stakeholder reports. Assesses validity of business strategy recommendations against trend data. Steers senior leadership towards making informed, sound strategic decisions.



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Title Project

Management Analyst

Project Manager

I

Project Manager

II

Program Manager

Initiative: Voluntarily takes the first steps to identify and address existing and potential

obstacles, issues, and opportunities.

Being Developed (BD): Volunteers to undertake activities within his or her capability. Asks questions and gathers information prior to taking on new tasks. Seeks help where challenged in trying something new.

Basic (B): Volunteers to undertake tasks that stretch his or her capability. Identifies who can

provide support and procures their input. Identifies problems and acts to prevent and solve them.

Intermediate (I): Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.

Advanced (A): Describes future scenarios and related opportunities. Plans potential responses involving resource holders, peers, processes, and technology. Leads a timely response, seeking internal/external advice and consultation and sustains progress through uncharted territories.

Expert (E): Integrates future and conflicting scenarios and opportunities. Directs planning for potentially significant outcomes and contingency plans. Identifies areas of high risk. Procures significant commitment of organizational resources, involving resource owners, organizational leaders, core business processes, and technologies. Leads step-by-step long-term responses, seeking and evaluating input from authoritative sources. Sustains progress in unprecedented strategic directions while maintaining superior ongoing performance.



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Title Project

Management Analyst

Project Manager

I

Project Manager

II

Program Manager

Results Orientation: Sets and accomplishes challenging goals. Defines standards in terms of doing what is appropriate and doing it well. Competes resourcefully and takes calculated risks to achieve results.

Being Developed (BD): Responds quickly and effectively to instructions and requests. Seeks guidance on priorities and goals. Applies effort that is commensurate with the outcome.

Basic (B): Establishes specific performance standards and measures for own work. Assesses performance against metrics, deadlines and quality. Ensures that personal performance meets the standards and expectations of internal and external customers, as well as the organization.

Intermediate (I): Evaluates the effectiveness of current metrics in pursuit of improved performance indicators. Seeks opportunities and takes actions to enhance personal and functional performance and meet consistently more challenging expectations.

Advanced (A): Sets medium-term goals and objectives that enhance the performance of groups and processes. Sustains operational performance and simultaneously anticipates the needs of the organization, taking preemptive action to avoid potential problems.

Expert (E): Continually measures the organization’s performance against the “best in class” in its peer group and sets a vision and plan to exceed these benchmarks. Takes measured risks in investing enterprise resources in significant initiatives that transform organization processes and/or practices to comply with world class standards of practice.



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Title Project

Management Analyst

Project Manager

I

Project Manager

II

Program Manager

Thoroughness: Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities and priorities. Takes responsibility for timely completion.

Being Developed (BD): Applies attention to detail to routine tasks defined in formal, written procedures and oral instructions. Seeks guidance on the quality and the degree of completion required for completing new tasks. Reprioritizes, as new deadlines are set. Responds constructively to customer feedback on task output.

Basic (B): Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions and oversights.

Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission.

Advanced (A): Identifies potential areas of conflicting priorities and vulnerability in achieving standards. Reviews department's progress against established goals, objectives, service level targets and project milestones. Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques and disciplines. Maintains a proactive work review and approval process prior to assignment completion. Solicits internal and external customer evaluation of performance and devises measures for improvement.

Expert (E): Sets the vision, defines the value and acts as role model for creating a culture that sets superior standards and delivers on time and on budget. Agrees upon service level and project expectations with senior leaders. Reviews enterprise's progress against established goals, objectives, service level targets and project milestones. Devises strategies for delivering large-scale projects on time. Proactively conducts business review meetings for reprioritization of resources and taking corrective action to respond to strategic initiatives. Holds self and leadership team members accountable for achievements, publicly recognizing successes. Identifies areas of potential vulnerability in achieving strategic business drivers. Supports the enterprise in achieving deliverables by investing in world-class organizational processes.



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Any questions regarding this Report should be addressed to:

Diana Hughes Director of HR and Administration Information Systems and Technology Massachusetts Institute of Technology (617) 253-6205 [email protected]