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TRANSCRIPT
Project Management Webinar
Initiate Project Intelligence®
Turn a Difficult Conversation into a Positive Outcome
© 2016 Core Performance Concepts Inc.
Things to Know…
All participants will be on mute
Questions are welcome
Use the question box to ask questions
PM training is valid for 1 PDU
Must be in attendance
PDU certificate sent by the end of the day
© 2016 Core Performance Concepts Inc.
Denise Rodriguez
Project Insight
Marketing
www.projectinsight.net
Moderator
© 2016 Core Performance Concepts Inc.
Schedule a customized demo today!
+1 (949) 476-6499 x3
Request info: www.projectinsight.net
Project Insight
© 2016 Core Performance Concepts Inc.
Presenter
Diane C. Buckley, MBA, PMP
CEO, Core Performance Concepts Inc.
Training in project management,
PMP® and CAPM® certification, leadership,
business analysis, agile and six sigma
www.coreperformanceconcepts.com
PMP® and CAPM® are registered trademarks of the Project Management Institute
© 2015 Core Performance Concepts Inc.
Brenda Williams
Founder and CEO, Academy For Leadership Communication
Board Certified Coachwww.academyforleadershipcommunication.com
714-283-1186
© 2015 Core Performance Concepts Inc.
Presenter
“Empowering Peak Performance through Communication, Collaboration, and Innovation”
Coach, Professional Speaker
© 2016 Core Performance Concepts Inc.
You will be able to:
Improve The Quality Of Your Conversations
Create High Levels Of Alignment, Collaboration
and Partnership
Learn How To Deliver Employee Feedback
Increase Efficiency, Productivity and Performance
At the end of this webinar…
© 2016 Core Performance Concepts Inc.
Think of the most difficult conversation you have
had or are currently avoiding. Is it with your:
Boss
Peer
Client
Personal
Poll Question
© 2016 Core Performance Concepts Inc.
Conversations that can change the
trajectory of a career, a business, a
relationship or a life.
Fierce Conversations
© 2016 Core Performance Concepts Inc.
You may be facing a difficult conversation when… You want to tell a colleague he’s wasting too much time with you on chit-chat
You need to tell a peer that you feel you’re not being considered in cross-functional team
decisions
You have substantial questions about a subordinate’s judgment in terms of how they handled a
recent situation
You want more resources (financial, human, technological, etc.) and the climate is all about
trimming the budget
You’re getting tired of your boss interrupting you in meetings
What is a Fierce Conversation?
© 2016 Core Performance Concepts Inc.
How Would You Rate Your Skill At Having A Difficult Conversation?
© 2016 Core Performance Concepts Inc.
How Would Your Life Change if…
You Could Express Yourself When
© 2016 Core Performance Concepts Inc.
What Is The Difficult Conversation You Need To Have?
(Please Type Your Answer In The Chat Box)
Your turn…
© 2016 Core Performance Concepts Inc.
Who Wants To Practice Their Difficult Conversation on February 24th?
Please email them to me at [email protected]
Practice Makes Perfect
© 2016 Core Performance Concepts Inc.
Master the courage to interrogate reality
Come out from behind yourself into the conversation and make it real
Be here prepared to be nowhere else
Tackle your toughest challenge today
Obey your instincts
Take responsibility for your emotional wake
Let silence do the heavy lifting
7 Principles of Fierce Conversations
© 2016 Core Performance Concepts Inc.
The Oreo Cookie
The ‘nice’ start, followed by
the criticism, and then a
‘nice’ wrap-up.
Common Errors When Confronting Poor Behavior
© 2016 Core Performance Concepts Inc.
Too Many Pillows
Tell it as it is. If you soften the
message too much, the other person
won’t get the message.
Common Errors When Confronting Poor Behavior
© 2016 Core Performance Concepts Inc.
Machine Gun Nelly
You blaze away (maybe because you’re nervous) and go completely on the offensive. This can cause serious rifts in a relationship.
Common Errors When Confronting Poor Behavior
© 2016 Core Performance Concepts Inc.
1. Identify & Name the issue
2. Clarify the issue by selecting a specific example that illustrates the behavior or situation you want to change
3. Describe your emotions about the issue and determine the current impact it is having
4. Clarify what is at stake and future implications
5. Identify your personal contributions to this problem
6. Indicate your wish to resolve the issue
7. Invite your partner to respond
8. Inquire into your partner’s views
9. Describe the ideal outcome and what is needed for resolution
10. Make an agreement and determine how you will hold each other responsible, COMMIT TO NEXT STEPS
Final Roadmap
© 2016 Core Performance Concepts Inc.
• Ready to Quit Job• Teammates = Knuckleheads• Obstacles & Problems• Challenges• Judgement• Control• Resistance• Taking it Personally• Not Listening• Stress & Anxiety
Sam’s Story
• Change Agent• Inspirational Leader• Deeper Relationships• Positive Energy• Options & Solutions• Understanding• Accepting• Appreciative• Supportive• Joy & Peace
Presenter
© 2016 Core Performance Concepts Inc.
Why Do You Put Off Difficult Conversations?
Uncomfortable & Unsure How To Approach
Don’t Want To Hurt Someone
Don’t Want To Deal With It
Fearful Of The Outcome
Poll Question
© 2016 Core Performance Concepts Inc.
What could you do to build stronger relationships?
What conversations are you avoiding right now?
Questions to Ask Yourself
© 2016 Core Performance Concepts Inc.
Guidebook and 12 week
LeadershipCommunication Program
$200 value
$99 Coaching Session
$150 value
• Remove Fear• Create Confidence• Practice The Roadmap & Prepare For The Conversation• Role Play, Role Play and Role Play
Brenda [email protected]
© 2016 Core Performance Concepts Inc.
See you next month!
PM in Practice –
TURN A DIFFICULT CONVERSATION INTO A POSITIVE OUTCOME
February 24, 2016
8am Pacific Time
© 2016 Core Performance Concepts Inc.
Special Promotion
Continue Improving Your Project Management Skills
10% discount for online courses
Check them out today!
http://clicky.me/cpc-pm
© 2016 Core Performance Concepts Inc.
Earn PDUsYou will automatically receive your PDU certificate via email
For further questions: [email protected]
Earn 1 PDU for each webinar session attended
To register your PDUs go to www.pmi.org and login as a member of PMI
Select Course or Training
Provider Name: Core Performance Concepts Inc. Activity Name: Webinar - Title Input start and end dates URL: www.coreperformanceconcepts.com Phone Number: 949-859-7004 Email Address: [email protected] Hours Completed/PDUs Earned: 1 Under PDUs claimed - Enter 1 under designated category