project kickoff-aljariah ford v1.1
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8/3/2019 Project Kickoff-Aljariah Ford v1.1
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Al Jazirah Ford - Enterprise Portal
Project Kick off
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Agenda
Introduction and Project Goals
Timelines and Milestones
Scope
Team Organization
Roles & Responsibilities
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Introduction - Customer Profile
Al-Jazirah started selling Ford Vehicles in November 1987.
With Showrooms in each of the major provinces, Al-Jazirah is thesole distributor of Ford and Lincoln throughout Saudi Arabia
Al Jazirah Vehicles is the world's largest Ford Crown Victoriadealer for ten consecutive years, It is the largest Ford export spareparts dealer in the world and the dealer who owns the two largestFord showrooms and the largest parts warehouse in the world.
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Introduction Project Goals
Automation of all Policies & Procedures
Complete Office automation
Paper less Work
Minimize clicks / navigation to critical information
Transparency
To provide the Employees with a collaboration tool.
Customer feedback, complaints tracking
Tracking & Traceability
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Project Timelines
* The above timeline may change based on Requirements gathering
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Project Scope
Functional
Employee Management
HR Management
Information Management
Customer Management
Utilities & Help Desk
Security Management
Document Management System
Technical
Implementation and Training at Single Location,
Saudi Arabia,Riyadh
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Project Architecture
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Development Model - SDLC
Requirement
Design
andArchitecture
Developmentand
Coding
Quality Assuranceand
Software Testing
UATand
Production Support
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Stage wise Activities and Deliverables
Phase Description Deliverable
Planning and
requirements
Requirement gathering
and project plans
creation
SRS, Project Plan
Design Application Design User Interface
prototype
Development Development of the
portal
Testing Testing of theapplication is done by
QC Department
Functional Test Cases
Release Application Setup
Delivery Model
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Project Team Organization
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Steering Committee
Al-Jazirah Ford Members Project Champion - TBD
Project Manager - TBD
Subject Matter Expert - TBD
Exensys Members
Mr. Sunil Bankalgi, Delivery Manager
Mr. N.G Venkat, Account Manager
Mr. Swamy Boyapati, VP, Global Delivery
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Exensys Members
Mr. Zakir Ahmed - Project Manager
Mr. Mohammed Raheem Technical Lead Project Team Business Analyst & Technical Resources
Project Management
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All mails to be communicated through the gateway emails:
Exensys Gateway Mail:
We recommend a gateway email from Al Jazirah also so that
project communication can be made.
Communication Management
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Escalation Management
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Escalation Management-Cont
All Issues Client PM/PC to
Exensys PM
Al Jazirah PM/PC
To
Mr. Zakir Ahmed
First LevelEscalation
Client PM/PC toExensys IT Services
Head
Al Jazirah PM/PCTo
Mr. Sunil Bankalgi
Second Level
Escalation
Client PM/PC to
Exensys IT Services
Head
Al Jazirah PM/PC
To
Mr. N. G. Venkat
Third Level
Escalation
Client PM/PC to Global
Delivery Head
Al Jazirah PM/PC
To
Mr. Swamy Boyapati
Swamy.boyapati@exensys.
com
* All the issues must be escalated only if there is no response from the reported person for a period of 3
working days.
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Project Management Information System Microsoft ProjectServer (MSP)
MSP empowers our clients to access project related information
online, anytime.
Following Project Management Activities would be handled
through MSP.
Project Plan
Minutes Of Meetings
Status Reporting
Issue Management
Risk Management
Project Management
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Project Management - MSP
Project ServerProject Server
Project Manager(s)
Team Member(s)
Resource Manager(s)
Executive(s)
Client(s)
Risks &
Issues
Online
Reports
Document
Management
Risks &
Issues
Microsoft
Project Plan
.do
c .pdf
.xls
.do
c .pdf
.xls
Risks &
Issues
.do
c .pdf
.xls
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Customer Project Activities
Project Preparation
Requirements phase
Execution
Deployment phase
Production Support
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Project Preparation
Customer Project Manager:
Review project plans and activities with Exensys PM
Manage Customer Resources during project execution
Manage issue resolution process Review change management process
Validating issues with steering committee & project committee
Identify Key Users and End Users
Expedite timely decisions
Monitor Project progress with Exensys Project manager
Customer Key User:
Provide Business Information
Active Participation in the entire Project execution
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Customer Project Manager:
Review project plans and activities with Exensys PM
Coordinate Business requirement gathering
Review and approve changes to project scope and time schedule
Project documents sign-off
Provide Sample Data
Customer Key User:
Provide Business Information
Requirements Phase
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Customer Project Manager:
Review project plans and activities with Exensys PM
Man
age issue resolution
process Monitor Project progress with Exensys Project manager
Review project deliverables and provide signoff
Execution
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Customer Project Manager:
Coordinate technical environment setup including Test Environment
Identify and map users to training courses
Work with Exensys PM to manage issue resolution
Work with Exensys PM on Cutover Rollout out and monitor end-user training
Ensure the following:
System administration tasks
Database administration tasks
Network administration tasks
Operating System administration tasks Authorization administration tasks
Customer Key User:
Participate in training and UAT
Work with consultants on preparing and executing cutover plan
(functional) Support users at Go-live
Deployment Phase
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Customer Project Manager:
Support Go Live activities
Go Live Sign off Project Closure sign off
Manage transition to ongoing support plan
Customer Key User:
Support users at Go-live
Production Support
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Roles and Responsibilities
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Monitor Project Progress
Guide the Project Team
Ensure availability of all Resources
Resolve escalated issues
Promote the Project
Conduct monthly meetings on Project progress
Attend Milestone Event Meetings
Steering Committee - Responsibilities
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Overall Project management of the project
Go-No-Go Decisions
Provide clarifications about the features being built if any.
Validating issues with steering committee & project committee
Providing resolutions to issue conflicts
Identify Functional Core Team, Key Users, Subject Matter Experts
Nominate IT Core Team
Expedite timely decisions on various issues, documents, etc.
Act as an interface between the Al jazirah and Exensys teams.
Al Jazirah PM - Responsibilities
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Provide Business Information
Validation of
As-Is Business Process
To-Be Business Process
Active Participation in the Project
Ensure availability of Data
Al Jazirah Key Users - Responsibilities
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Overall management of the project
Report progress of the project
Resource deployment
Validating issues with steering committee
Providing resolutions to issue conflicts
Address policy issue resolutions
Ensure availability of adequate resources
Act as the initial Point of Contact for interface between Exensys
and Al jazirah Ford.
Exensys PM - Responsibilities
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Management commitment
Availability of Key Users during Project Life Cycle
End user acceptability of the new system
Handholding of End Users after Go Live
Proactive risk management by Exensys through learnings from past
experiences
Critical Success Factors
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