project curriculum design
TRANSCRIPT
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Key Ingredient to
Franchisee Success4• Equipment Maintenance
• Purchasing/Inventory Management
• Employee Selection and Training
• Guest Experience and Satisfaction
• Operable equipment
equals success
• Training protects the
investment
• 3-Step Process:
instruction, assessment,
strategy.
Investment
The POWER of
• Training keeps guests
coming back
• Franchise owners’
success is tied to their
competencies
• Strategic training equals
successful owners.
• Use real-world setting for
training and assessment
• Practice makes perfect…
repetition makes it more
perfect
• Learn without
consequences…WOW!
Scientifically-Proven
• Utilizes Adult Learning
Design Principles
• Captivating
Instruction
• Includes Goals,
Objectives, Strategy,
and Assessment.
• Addresses all 4 Metrics
Instructional
Our Recipe for
Training Success
• Science-based approach
• 3-Step Process
• Instruction, strategy,
and assessment
• Let’s look at this in action
• …then let’s consider how
to evaluate the program
• Goal: The Big Idea!
• Objectives: What they do.
• Rationale: Why it
matters.
• Strategy: The method.
• Assessment: Did they
learn?
in Action!(Purchasing & Inventory Management)
• Goal: complete a form
• Strategy: shadow a trainer (but, not in a creepy way. That only freaks
them out)
• Assessment: performance
simulations, and the task form
in Action!(Employee Selection and Training)
in Action!(Guest Experience and Satisfaction)
• Goal: The Big Idea!
• Objectives: What they do.
• Rationale: Why it
matters.
• Strategy: The method.
• Assessment: Did they
learn?
Final Ingredient to
Franchisee Success…1…is Program Evaluation.
• Identifies Program Weaknesses
• Promotes Continuous Improvement
• 3 Success Indicators:
• Payoff outcomes, learning
outcomes, and level of
implementation.