progress for providers presentation for vcs 090710
TRANSCRIPT
James Lampert & Iain InglisPersonalisation Project Managers, KASS
East Kent Voluntary and Community Sector
Conference9th July 2010
Checking your progress in delivering personalised services
Provider Journey
Why change is necessary…
• New customers with different demands
• People as consumers with power
• Differing levels of choice & control required
• New “products” and approach needed
• It is the right thing to do
Co-productionCo production is about
- cultivating interdependence amongst people - working alongside the community- working with people to identify the outcomes that are meaningful to them
…So that people co-create the services they want to use
Progress for Providers
1. Leadership and Strategy
2. Creating a Person Centred Culture
3. Community Focus
4. Support Planning and Review
5. Finance
6. Human Resources
7. Marketing
8. Reviewing and improving our service
www.progressforproviders.org
Time to read….. 10 minutes
1. Leadership and Strategy
2. Creating a Person Centred Culture
3. Community Focus
4. Support Planning and Review
5. Finance
6. Human Resources
7. Marketing
8. Reviewing and improving our service
Time for creative thinking…..
Define your knowledge of your progress A picture of Kent VCS providers in 2012
Next steps - discussion
• What do you want to work towards?
• What are you going to do (Action)?