programme training 2021-22 - public procurement solutions

2021-22TRAININGPROGRAMME

Ellie Park, Training & Events [email protected], 020 8036 2948

http://southeastconsortium.org.uk/

ExecutivesAsset ManagementProcurementComplianceTenant Management

This year we’ll deliver a suite of high-quality training sessions designed totruly make a difference to you andyour organisation.

We’ve partnered with a number ofexcellent training providers to delivertailored courses that’s focused onsupporting Members to across a rangeof disciplines. Our core training offer includes a rangeof sessions at different levels/themes:

Your coach - with trainingthat matters

Each session has been designed withyou in mind. Delegates will learn fromindustry experts and peers throughinteractive training that supports yourpersonal development.

SEC Members will be allocated anumber of training spaces which theyno longer need to pay for.

01

South East Consortium

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ExecutivesGrowth and Business Development Strategy..........5Delivering the Social Housing Charter.......................6Delivering Continuous Improvement Cultures.........7Smart Asset Management Strategy............................8Essentials of Governance...............................................9Hallmarks of an Inclusive Leader...............................10

AssetManagementIntroduction to Contact Management......................12Advanced: Effective Contract Management...........13Practical Contract Management................................14Successfully Tackling Disrepair.................................15HHSRS Training............................................................16

ProcurementA-Z of Public Procurement.........................................18Optimising Your Procurements..................................19Successful Specification Writing.............................20Tender Evaluation Masterclass...............................21Introduction to Section 20.......................................22Advanced Section 20: Practitioners Masterclass.23

ComplianceFire Safety & the New Regulatory Regime.............25Understanding the role of Building SafetyManager...........................................................................26.Asbestos Awareness (UKATA).................................27Gas Safety Awareness in Social Housing (L2).....28

ResidentManagementResident Conflict Management.................................30Leaseholder Management...........................................31Shared Ownership.........................................................32Introduction to Social Housing...................................33Mould and Damp (Resident Focused)......................34

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ExecutivesC O U R S E S A I M E D A T E X E C U T I V E / H E A D O F S E R V I C E L E V E L C O L L E A G U E S

G r o w t h & B u s i n e s s D e v e l o p m e n tS t r a t e g y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5D e l i v e r i n g t h e S o c i a l H o u s i n g C h a r t e r . 6B u i l d i n g C o n t i n u o u s I m p r o v e m e n tC u l t u r e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7S m a r t A s s e t M a n a g e m e n t . . . . . . . . . . . . . . . . . . . . . 8E s s e n t i a l s o f G o v e r n a n c e . . . . . . . . . . . . . . . . . . . . . 9H a l l m a r k s o f a n I n c l u s i v e L e a d e r . . . . . . . . 1 0

This year we've developed a suite of trainingcourses for col leagues working atexecutive/head of service level within ourMembership. Courses cover a range ofstrategic concerns, weather that begovernance, growth, promoting diversity &inclusion and culture worksops.

What do we mean by business development?What you need in a growth strategyEvaluating opportunities - a risk-based modelWorked examples

COURSE OUTLINE: Maximising current business streamsand identifying new ones are essential elements of yourgrowth strategy. Some organisations are looking to growand/or diversify, other organisations find an opportunitypresented to them. In both cases, how should anorganisation evaluate a potential or actual opportunity tosupport the Board in making an informed decision?

Learning outcomes:

JON SLADE will deliver this training session on behalf ofSEC. Jon leads on a range of issues for Campbell Tickellincluding transformation, housing management and assetmanagement

COURSE DURATION: 4hrs across two days (virtual)

COSTSMembers - Free if part of allocationNon-Members - £100 + VAT

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Growth & BusinessDevelopmentStrategy forRegistered ProvidersW I T H C A M P B E L L T I C K E L L

E X E C U T I V E S

Upcoming dates: 13 & 20 May 2021 (Online)- reserve your space here

https://www.southeastconsortium.org.uk/services/training/growth-business-development-strategy-for-registered-providers/





COURSE OUTLINE: This workshop will review therecommendations of the new White Paper - “A newcharter for Social Housing residents”. We'll suggestpragmatic and effective approaches to analysing andaddressing the requirements of the charter, the SocialHousing regulator and the Ombudsman.

The course is designed to develop customer serviceswhich meets with the needs of the Charter.

PML will deliver this training session on behalf of SEC.They are leaders in business improvement andcollaboration. Passionate about excellent customer serviceand business improvement, they have developed thissession with our network in mind.

COURSE DURATION: 1 day (virtual session 9.30am-4pm)


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Delivering theSocial HousingCharter - CustomerServiceW I T H P M L

E X E C U T I V E S

Upcoming dates: 04 May 2021 (In person) - reserve your space here

https://www.southeastconsortium.org.uk/services/training/delivering-the-social-housing-charter/






COURSE OUTLINE: As business leaders it is our role toensure that that our teams perform well to enhance theservices provided to our customers. In organisations thathave a continuous improvement culture, leaders create asafe and trusting environment for staff to be open andshare honest feedback.

This interactive course will explain what a continuousimprovement culture is, why it is important and how itcontributes to developing high performing teams.

It will provide models, techniques and practical tools tohelp leaders create, measure and maintain a continuousimprovement culture within their organisation.

PML will deliver this training session on behalf of SEC.They are leaders in business improvement andcollaboration.

COURSE DURATION: 1 day


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Building ContinuousImprovementCulturesW I T H P M L

E X E C U T I V E S

Upcoming dates: 14 September 2021 In person)

- reserve your space here

https://www.southeastconsortium.org.uk/services/training/building-continuous-improvement-cultures/





Understanding your asset in contextDeveloping your approach to managing your assetsDelivering asset Management

COURSE OUTLINE: This session has been designed with4i Solutions and will develop delegates understanding ofsmart, strategic asset management. We'll host threeworkshops:

Delegates will develop a deeper understanding of assetmanagement in order to develop long-term strategic goalswhich work for their individual organisations.

Workshops will be interactive, using live examples of bestpractice and we'll introduce experts from our network.

4i SOLUTIONS will deliver this training session on behalfof SEC. They're highly regarded in the sector and haveextensive experience working with clients on developingasset management strategies fit for the future.



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Smart AssetManagement StrategyW I T H 4 I S O L U T I O N S

E X E C U T I V E S

Upcoming dates: 18 October 2021 (In person)


https://www.southeastconsortium.org.uk/services/training/smart-asset-management-strategy/





Understanding what it means to be a board member.Understanding finance and investment in the boardroomConduct of boards and board membersThe board's role with managing risk

COURSE OUTLINE: This session has been designed withCoaching Futures and will develop delegates understandingof governance and the role of a Board member.

Learning outcomes include:

This course is ideal for Directors, Managers and prospectiveboard members looking to take the next step in their career.

DAVID LEVENSON from Coaching Futures will deliver thistraining session on behalf of SEC. David is an executive andcareer strategy coach, accredited team coach and expert ingovernance and leadership development in housing. David’saim is to transform people’s lives, careers and goals.



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Essentials ofGovernanceW I T H C O A C H I N G F U T U R E S

E X E C U T I V E S

Upcoming dates: 15 & 16 June 2021 (Online)- reserve your space here

https://www.southeastconsortium.org.uk/services/training/essentials-of-governance/





The business case for inclusive leadershipthe traits of an inclusive leaderNew perspectives and appreciation for simple,inclusive behavioursEmbedding diversity into the supply chainEmbedding diversity and inclusion within businessstrategies

COURSE OUTLINE: This session has been designed withVoice at the Table and will develop delegates understandhow best they can promote diversity and inclusion withintheir organisations.

Learning points include:

RINA GOLDENBEGH-LYNCH from Voice at the Table willdeliver this training session on behalf of SEC. They'rehighly regarded in the sector and have extensiveexperience working with clients on developing assetmanagement strategies fit for the future.

COURSE DURATION: 1 day course over two half days(AM)


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Hallmarks of anInclusive LeaderW I T H V O I C E A T T H E T A B L E

E X E C U T I V E S

Upcoming dates: 6 & 7 July 2021 (Online)- reserve your space here

https://www.southeastconsortium.org.uk/services/training/hallmarks-of-an-inclusive-leader/





1 1

Asset Management

I n t r o d u c t i o n t o S u c c e s s f u l C o n t r a c tM a n a g e m e n t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2A d v a n c e d : E f f e c t i v e C o n t r a c tM a n a g e m e n t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3P r a c t i c a l C o n t r a c t M a n a g e m e n t . . . . . . . . . . 1 4S u c c e s s f u l l y T a c k l i n g D i s r e p a i r . . . . . . . . . . 1 5H H S R S T r a i n i n g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6

Our suite of asset management courses havebeen developed for col leagues working in rolesacross the sector - this includes procurements,compl iance and other asset management roles.

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A S S E T M A N A G E M E N T

Introduction toSuccessful ContractManagementW I T H D E V O N S H I R E S S O L I C I T O R S

Why do you need a contract?Why do you make amendments? And, how to you makethem fit your organisation?Overview of contract forms – pros/cons and how eachcontract deals with certain issuesHow to choose the right contract form for yourorganisation/projectImportant procurement considerations

COURSE OUTLINE: The session will explore differentcontract forms and the initial considerations delegatesshould make when procuring a repairs andmaintenance/asset management contract. And, has beendesigned to really make a difference to the way delegatesmanage their contracts on the ground.

Learning points will include:

MARK LONDON from Devonshires will deliver this courseon behalf of SEC.

COURSE DURATION: 1day

COSTSMembers - Free if part of allocationNon-Members - £50 + VAT (in person training rate) £25 + VAT (online training rate)

Upcoming dates: 02 June 2021 (Online)

16 February 2022 (In person)- reserve your space here

https://www.southeastconsortium.org.uk/services/training/intro-to-successfull-contract-management/






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Advanced: EffectiveContractManagementW I T H D E V O N S H I R E S S O L I C I T O R S

COURSE OUTLINE: This course delves more deeply intothe legal and operational nitty gritty of running assetmanagement contracts. The training will use the JCTMeasured Term Contract as it’s base and will lookspecifically at how delegates can practically managecontracts on the ground to ensure that it performs well.

The interactive session will look at the value of effectivecontract administration, how to recognise common areasof risk and how to approach them. Delegates will betterunderstand the material contractual terms and conditions,as well as the impact of disputes, and how to deal withthem.

MARK LONDON from Devonshires will deliver this courseon behalf of SEC.



Upcoming dates: 03 November 2021 (In person)

16 March 2022 (In person) - reserve your space here

https://www.southeastconsortium.org.uk/services/training/effective-contract-management/







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Practical ContractAdministrationW I T H S O U T H E A S T C O N S O R T I U M

COURSE OUTLINE: The one-day course will look at thetheory of contract administration, along with some examples using the JCT Intermediate Building Contract withcontractor’s design 2016 as the basis. The session will beinteractive in nature with a mixture of teaching anddiscussion - the aim is for each delegate to learn from eachother and not just imparting knowledge from the front.

The day will be a mixture of fun and learning - participantsshould expect to end the day with solid, practical tips andexamples to use in their day-to-day work situations;enabling them to manage contract administration in a moreconfident and professional manner.

DAVID ASHBY, Head of Operations at SEC will deliver thiscourse. David has a wealth of knowledge and experience inthe construction sector and within housing in particular –having been involved in a large ALMO at Head of Servicelevel.


COSTSMembers - Free if part of allocationNon-Members - £50 + VAT (in person training date) £25 + VAT (online training rate)

Upcoming dates: 27 May 2021 (Online)

25 January 2022 (In person) - reserve your space here

https://www.southeastconsortium.org.uk/services/training/practical-contract-management-2021/







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Successfully TacklingDisrepairW I T H B I R K E T T S S O L I C I T O R S

COURSE OUTLINE: We’ve recently witnessed a surge in thenumber of disrepair claims brought against social landlords.These claims often involve defending EnvironmentalProtection Act prosecutions in the Magistrates Court. Sincethe new Fitness for Human Habitation Act came into effectfor all existing tenancies on 20 March 2020, the currentinflux is likely to turn into a flood of claims.To help tackleyour incoming claims, and future-proof your organisationagainst the possibility of even more, we’ve teamed up withBirketts to deliver this interactive one-day training course.

We'll also learn what RPs can do now to assist withminimising disrepair as well as strategic, longer term solutions by using of technology to maximise the prospectsof successfully defending a disrepair case

BIRKETTS Solicitors will run this session on behalf of SEC.Their expert team are continuously advising clients ondisrepair claims and have a great deal of experiencedefending them.

COURSE DURATION: 1 day course


Upcoming dates: 29 April 2021 (Online)

17 November 2021 (In person) - reserve your space here

https://www.southeastconsortium.org.uk/services/training/successfully-tackling-disrepair-2021/







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HHSRS TrainingW I T H A N D R E W L A V E N D E R

COURSE OUTLINE: This one day course gives a soundgrounding in the principles and practice of the Housing Health and Safety Rating System. Andrew will explainwhat the hazards are, the way the system works and setout the implications for decent homes and for inspectionsand maintenance programmes. There is an emphasisthroughout on the practicalities for social landlords.

This course is ideal for Property staff involved withresponse repairs, void works, planned maintenance andmajor works. It is essential that both staff carrying outinspections and those with strategic responsibilitiesunderstand the system.

ANDREW LAVENDER is delivering this course on behalfof SEC. Andrew qualified as an Environmental HealthPractitioner in 1993. He worked for Welsh authorities asa housing specialist until 1998, in his final role responsiblefor area renewal, before taking up a specialist litigationpost with a prominent firm of solicitors.



Upcoming dates: 6 December 2021 (In person)


https://www.southeastconsortium.org.uk/services/training/hhsrs-training-2022/





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Public Procurement

A - Z o f P u b l i c P r o c u r e m e n t . . . . . . . . . . . . . . . . . 1 8A d v a n c e d P r o c u r e m e n t : O p t i m i s i n gY o u r P r o c u r e m e n t s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9S u c c e s s f u l S p e c i f i c a t i o n W r i t i n g . . . . . . . . 2 0T e n d e r E v a l u a t i o n M a s t e r c l a s s . . . . . . . . . . . 2 1I n t r o d u c t i o n t o E f f e c t i v e S e c t i o n 2 0C o n s u l t a t i o n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2A d v a n c e d S e c t i o n 2 0 : P r a c t i t i o n e r sM a s t e r c l a s s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3

Our suite of Publ ic Procurement courses havebeen designed for col leagues working in anumber of roles across Registered Providers -this includes procurement, compl iance andother asset management col leagues.

COURSE OUTLINE: This interactive session will behosted Trowers & Hamlins' expert team of Procurementlawyers. The morning session will cover an overview ofpublic procurement, the regulations, OJEU procurementsand a trip through the legal framework. In the afternoonthe legal experts will explore their top 10 tactical tips toachieving intelligent procurements which fit yourorganisation and objectives.

TROWERS & HAMLINS will deliver this training sessionon behalf of SEC. Their expert team specialise inproviding practical and commercial advice on complexprocurement issues and advises on tendering procedures,procurement structures and evaluation/qualificationcriteria and processes.



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A-Z of PublicProcurementW I T H T R O W E R S & H A M L I N S

P U B L I C P R O C U R E M E N T

Upcoming dates: 12 October 2021 (In person)19 January 2022 (In person)


https://www.southeastconsortium.org.uk/services/training/a-z-of-public-procurement-2021/







Utilising your procurement strategyRisk mitigation strategiesThoughtful approaches to quality questions – and howyou can use themPractical examples of the good, the bad and the ugly

COURSE OUTLINE: This course will focus onprocurement strategy as a whole package. Delegates willexplore how they can utilise intelligent procurementpractices to ensure the resulting contract performs welland works for you and your organisation. We’ll explore:

TROWERS & HAMLINS will deliver this training sessionon behalf of SEC. Their expert team specialise inproviding practical and commercial advice on complexprocurement issues and advises on tendering procedures,procurement structures and evaluation/qualificationcriteria and processes.



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AdvancedProcurement -Optimising yourProcurementsW I T H T R O W E R S & H A M L I N S


Upcoming dates: 8 December 2021 (In person)8 February 2022 (In person)


https://www.southeastconsortium.org.uk/services/training/optimising-your-procurements-2021/






Why is your specification important? What makes a good specification? Deciding what you want from your specification andassociated cost modelThe questions you need to ask pre -procurement? Legislation, Building Regulations and approved codes ofpracticeMaking you specification and cost model work together

COURSE OUTLINE: We've worked with our TechnicalPartnerships Manager, Jenna Hicken and FrankhamConsultancy Group to design this course. The courseexplores how best delegates can write clear, concisespecifications which work for your specific project.


JENNA HICKEN, our Technical Partnerships Manager willdeliver this course. Jenna is the lead contact in our businessfor providing technical assistance to our customers.



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Specification WritingMasterclassW I T H S O U T H E A S T C O N S O R T I U M &F R A N K H A M C O N S U L T A N T C Y G R O U P



9 March 2022 (In person)- reserve your space here

https://www.southeastconsortium.org.uk/services/training/specification-writing-class/






Why is the quality element of your tenders important?Getting the preparation right - applying the correctcost/quality weighting for your projectAsking meaningful quality questions - and how to usethemScoring matrixesModel responsesEvaluation panels and moderation sessions - practicalmasterclass

COURSE OUTLINE: This course has been designed to helpdelegates approach the quality element of their tenders -both in the planning and the actual evaluations themselves.


LOUISE FREE & GAVIN WOLSTENHULME, ourProcurement Managers will run this course. They regularlyadvise customers on how best to structure tenders andapproach quality in order to get the right results.

COURSE DURATION: 1/2 day course (AM)

COSTSMembers - Free if part of allocationNon-Members - £50 + VAT (in person training rate)

£25 + VAT (online training rate)

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Tender EvaluationMasterclassW I T H S O U T H E A S T C O N S O R T I U M


Upcoming dates: 18 May 2021 (Online)

14 October 2021 (In-person)- reserve your space here

https://www.southeastconsortium.org.uk/services/training/tender-evaluation-masterclass/






The lease, it’s impact and the consultation processUnderstanding Qualifying Long Term AgreementsWhat delegates need to do at each stage – whoshould consult? And who must be consulted?Notices – how many? when? And what should youaccount for?

COURSE OUTLINE: This session will develop a delegate’sunderstanding of the key stages involved in dealing withservice charges and the recovery of costs. Learning pointswill include:

BEN ROBINSON will deliver this training session onbehalf of SEC. Ben is a partner in Pennington ManchesCooper’s real estate litigation team and represents a rangeof clients including landlords, tenants and developers. Heprovides comprehensive advice on residential propertyissues to include rent and service charge disputes in theFirst Tier Tribunal.



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Introduction toEffective Section 20ConsultationW I T H P E N N I N G T O N S M A N C H E S C O O P E R


Upcoming dates: 20 September 2021 (In person)


https://www.southeastconsortium.org.uk/services/training/intro-to-section-20-2021/





COURSE OUTLINE: This advanced session will delvedeeper into the consultation process with an emphasis on“smart procurement”. It’s designed to really make adifference to colleagues running procurement exerciseswhich include consultation under Section 20. The day-long course will be practice focused and will includeadvice on how to utilise S.20 when procuring through aframework. We’ll also look at how poor S.20 consultationcan negatively affect an urgent procurement.

PETER MASSEY will deliver this training session on behalfof SEC. Peter is a Partner in the construction andinfrastructure team. He leads on housing, development,construction and operational matters. Peter has extensiveexperience of acting for both the public and private sectorand clients praise him for his practical approach.



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Advanced Section 20- PractitionersMasterclassW I T H P E N N I N G T O N M A N C H E S C O O P E R




https://www.southeastconsortium.org.uk/services/training/advanced-section-20-practitioners-masterclass/







24

Compliance

F i r e S a f e t y & t h e N e w R e g u l a t o r yR e g i m e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5B u i l d i n g S a f e t y M a n a g e r . . . . . . . . . . . . . . . . . . . . 2 6A s b e s t o s A w a r e n e s s . . . . . . . . . . . . . . . . . . . . . . . . . . 2 7G a s S a f e t y A w a r e n e s s i n S o c i a lH o u s i n g ( l e v e l 2 ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 8

Our suite of Compliance courses have beendesigned for col leagues working in a numberof roles across Registered Providers. We'vecourses on Asbestos Awareness, f i re safetyand gas safety.

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C O M P L I A N C E

Fire Safety & theNew RegulatoryRegimeW I T H D E V O N S H I R E S / P R P / H O L L I S G L O B A L

COURSE OUTLINE: Soon we’ll see amendments to buildingregulations, a new Fire Safety Act and a new regime forbuilding safety. These changes will affect all stages of abuilding’s life-cycle – from procurement to design toconstruction and into its occupation. To help you prepare toface the changes ahead we’ve teamed up with a panel ofindustry leaders to deliver an exclusive training session.

MARK LONDON, DEVONSHIRES Mark is the Head ofConstruction & Technology Team at Devonshires and adviseson all aspects of construction law with a particular emphasis oncontentious work.

STEVE COOPER, HOLLIS A Chartered Fire Engineer with 30years’ experience. He is currently appointed as expert witnessin a number of building defects claims, often involving externalcladding and walling systems.

ANDREW MELLOR, PRP Andrew is a technical advisor toMHCLG on Building Regulations and Building Safety analyticalwork and he has an excellent understanding of the forthcomingBuilding for a Safer Future legislation.

COURSE DURATION: 1/2day


Upcoming dates: 8 March 2022 (In person)- reserve your space here

https://www.southeastconsortium.org.uk/services/training/fire-safety-the-new-regulatory-regime/





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C O M P L I A N C E

An Introduction to theRole of BuildingSafety Manager

COURSE OUTLINE: We're partnering with a trainingprovider to update SEC Members on the role of BuildingSafety Manager. This will be an introductory courselooking at key aspects of the role, requirements andresponsibilities.

More information on course outline and learning pointswill be released in due course.


COSTSMembers - Free if part of allocationNon-Members - £TBC

Upcoming dates: 12 Jan 2022 (In person)

- register your interest here

https://www.southeastconsortium.org.uk/services/training/builiding-safety-manager/




27

C O M P L I A N C E

Asbestos AwarenessTrainingW I T H E N V I R O N M E N T A L E S S E N T I A L S

COURSE OUTLINE: Learn how to work safely on siteswhere asbestos may be present and avoid the risks ofexposure.

This course is a requirement for those working on the fabricof any premises built or refurbished before 2000 and thosewho influence such works. For example: maintenance staff,surveyors and asset management colleagues.

The course provides information on the properties ofasbestos and associated health risks. It teaches you toidentify products and materials that typically containasbestos, the emergency procedures to be followed andhow to avoid the risks from asbestos containing materials.

ENVIRONMENTAL ESSENTIALS will run this course onbehalf of SEC. They provide first-class asbestosmanagement, consultancy and training services to ensureyour properties are safe and legally compliant.

COURSE DURATION: 1/2 day



27 January 2022 (In person)- reserve your space here

https://www.southeastconsortium.org.uk/services/training/asbestos-awareness-training/






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C O M P L I A N C E

Gas SafetyAwareness in SocialHousing (Level 2)W I T H S W A L E H E A T I N G E N E R G Y A C A D E M Y

Know the types of gas used in domestic dwellings andthe requirements for correct combustionUnderstand the effects that Carbon Monoxide canhave on the human body,Know how Carbon Monoxide detectors should beused to reduce the risk of Carbon Monoxide poisoning,Know how to identify the signs of an appliance whichhas combustion/flue/ventilation problems,Understand the requirements for landlords under theGas Safety Regulations,Understand the requirements placed upon gasinstallers to work legally in domestic properties,Understand the actions necessary in the event of anescape of gas or report of fumes

COURSE OUTLINE:

SWALE HEATING will run this course on behalf of SEC.



Upcoming dates: 27 September 2021 (In person)


https://www.southeastconsortium.org.uk/services/training/gas-safety-awareness/





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Tenant Management

C o n f l i c t M a n a g e m e n t . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0L e a s e h o l d e r M a n a g e m e n t . . . . . . . . . . . . . . . . . . . 3 1E s s e n t i a l s o f S h a r e d O w n e r s h i p . . . . . . . . . 3 2I n t r o d u c t i o n t o S o c i a l H o u s i n g . . . . . . . . . . . 3 3

Our suite of Tenant Management courses -have been designed to help col leagues tackl ingtenancy management issues in a social housingcontext .

COURSE OUTLINE: This course has been designed forcolleagues that have customer facing roles and mayhave to deal with potentially hostile situations in aprofessional, controlled and safe manner.

Course content• HSE definitions of workplace violence• Key terminology• Physiological changes during violence and aggression• Dynamic assessment of risk and conflict avoidance• Prevention of conflict• Conflict resolution models• Resolving and controlling aggression.• Reporting procedures• Case studies• Learning from conflict.

ENGIE will deliver this training session on behalf of SEC. This programme follows the Institute of ConflictManagement Standards in The Prevention andManagement of Violence and Aggression (PAMOVA).



3 0

Conflict ManagementW I T H E N G I E

T E N A N T M A N A G E M E N T



https://www.southeastconsortium.org.uk/services/training/conflict-management/







COURSE OUTLINE: Covering what housing andleasehold management teams need to know to deliver anefficient and effective service to leaseholders that is legallycompliant. Content includes understanding the keyclauses in the lease, what costs can be recovered in theservice charge, how to recover the cost of major worksincluding Section 20 consultation, what landlords cancharge an administration fee for, actions that are availableto recover unpaid service charges, lease extensions andenfranchisement, leasehold reform and implications forthe future.

CIH will deliver this training session on behalf of SEC.



3 1

Introduction toLeaseholdManagementW I T H C H A R T E R E D I N S T I T U T E O F H O U S I N G


Upcoming dates: 14 April 2021 (Online)


https://www.southeastconsortium.org.uk/services/training/introduction-leasehold-management/







COURSE OUTLINE: This course looks at the fundamentalclauses in the lease and provides practical advice onmanaging the processes for buying further shares, sellingshares, dealing with remortgages. The session also coversrecovering unpaid rent and dealing with repossessions.




3 2

SuccessfulManagement ofShared OwnershipPropertiesW I T H C H A R T E R E D I N S T I T U T E O F H O U S I N G




https://www.southeastconsortium.org.uk/services/training/management-shared-ownership/





COURSE OUTLINE: This course explores of the origins ofSocial Housing and how this informs the purpose andvalues of housing organisations today. We will learn howHousing associations are structured, funded andregulated. Introductory session for people new to socialhousing and provides an overview and opportunity tounderstand how housing associations and local authorityhousing departments function including participants jobroles fit into the wider context of social housing today.




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Introduction to SocialHousing for NewStaffW I T H C H A R T E R E D I N S T I T U T E O F H O U S I N G




https://www.southeastconsortium.org.uk/services/training/introduction-to-social-housing/





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Any Questions?I f y o u ' v e a n y q u e s t i o n s r e g a r d i n g t h i s y e a r s t r a i n i n gp r o g r a m m e p l e a s e g e t i n t o u c h w i t h a m e m b e r o f t h e t e a m . . .

HEAD OF BUSINESS

PARTNERSHIPS

david .smith@

southeastconsortium .org .uk

020 803 61781

D A V I D S M I T HTRAINING & EVENTS

COORDINATOR

ellie .park@

southeastconsortium .org .uk

020 803 62948

E L L I E P A R K

SEC Training Partners2021-22

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programme training 2021-22 - public procurement solutions

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