programme for government q3 reporting 2017 ......the island’s buses by 1% year on year 30290 more...

PROGRAMME FOR GOVERNMENT Q3 REPORTING 2017

KEY PERFORMANCE INDICATORS

Key Performance Indicators

The Programme for Government ‘Our Island - a special place to live and work’ was approved by Tynwald in January 2017 and in

April 2017 a performance framework, ‘Delivering a Programme for Government’, was also approved. The ‘Programme for

Government 2016-21’ is a strategic plan that outlines measurable goals for Government. The Council of Ministers have committed

to providing a public update against the performance framework on a quarterly basis. This report provides an update on

performance through Key Performance Indicators.

Information has been provided from across Government Departments, Boards and Offices, and the Cabinet Office have collated

these to provide this report on Key Performance Indicators.

The Programme for Government has a series of Policy Statements that represent the Council of Ministers commitments to

delivering each outcome. These policy statements and in turn outcomes are being measured at a Departmental level by Key

Performance Indicators (KPIs). Each KPI has a target and performance will be reported upon quarterly. KPIs are outlined in

the departmental delivery plans and are available on line.

KEY PERFORMANCE INDICATOR BASELINE TARGET Q2 Data Q3 Data Comment

We have an economy where local entrepreneurship is supported and thriving and more new businesses are choosing to call the Isle of Man home

Increase the number of people undertaking vocational training with support from DED

1096 applications supported through the Vocational Training Financial Support Scheme (VTFSS) in 2016

1200 offers of support per annum by 2021

412

599 Broadly on target.

Increase the % of completed Financial Assistance Scheme applications processed within 8 weeks.

75% financial year 2016 80% per annum by 2021

71%

87% Ahead of target

Broaden the scope and range of apprenticeships available

13 Apprenticeship schemes available as at February 2017

20 Apprenticeship schemes available by 2021

15

15 Marketing and Creative

Industries apprentices commenced.

Increase business satisfaction with support for innovation and emerging technologies

0 (new measure)

80% of respondents to the business satisfaction survey say they are satisfied by 2021

Data unavailable

Data unavailable

Data available once Business Confidence Survey completed – rescheduled to Q4

Increase the number of private sector jobs available

34,625 jobs as at December 2016 as measured by ITIP contributions

1% Job Growth per annum

35,455

35,428 On target

1


We have a diverse economy where people choose to work and invest

Increase the spending power in the economy from net new jobs wages

0 (new measure)

Over £15m additional spending power in economy each year

N/A

n/a

New measure. Annual results

available Q1 2018

Increase attendance at ticketed events at the Villa Marina & Gaiety Theatre

130,000 calendar year 2016

160,000 per calendar year by 2021

69, 454

110,385

On plan and forecasting to

achieve target

Increase the numbers of redundant Government IT equipment recycled

8% Increase 10% per annum

100%

100% 40 items disposed

– recycled 100%

Evidence that the social and economic benefits when disposing of or leasing Government property and land has been considered through the tender process 100% of the time

To be developed during 2017/18

All tenders to be considered on this basis

100%

achieved

100%

Monitor annual changes in income figures from our Territorial Seabed


An increase in income

N/A

n/a Annual measure – to be

reported April 2018

2


Progress made the lease arrangements with DONG energy in relation to an off-shore wind farm so that a revised agreement for lease is signed by April 2017

Baseline not applicable for this measure

Signed agreement for lease

Signed agreement for lease

n/a

Measure achieved, 22 September 2017

Increase the license acreage for offshore hydrocarbon exploration

0 sq. km financial year 2016

125 sq. km by 2021 Not yet available

Not yet available

Licensing round closed 10 December 2017 – outcome expected April 2018

Increase the proportion of Territorial Seabed which is protected as Marine Nature Reserve

3% currently 2021 - 6% N/A

n/a

MNR designations progessing, require Wildlife Committee and Treasury approval, under Wildlife Act

Increase the % of completed work permit applications that are processed in fewer than 3 working days.

52% per calendar year 2016.

60% per annum by 2021

69%

70%

Ahead of target.

Increase Satisfaction with the work permit system

0 (new measure)

90% of survey respondents say they are satisfied with the system by 2021

N/A

N/a

Business Confidence Survey

Data available Q4

3


We have Island transport that meets our social and economic needs

That 85% of air journeys arrive and depart from Ronaldsway to meet the industry standard of within 15 minutes of timetabled departure or arrival time

0 85% 83%

85%

Of the 6 airlines that serve IOM, 5 achieved target and one did not achieve target departure times. No data is recorded for airline arrivals – revision of KPI proposed.

That 85% of sea journeys arrive and depart from Douglas on time


85% 85%

85%

That 1% or less of flights or sailings leaving the Isle of Man are cancelled


<1% <1%

<1%

All scheduled flights and sailings achieved less than 1% cancellation

Percentage of Public Transport calls answered, to provide advice and support for customers

80% answered 85% answered 86%

Not available

Increase the number of journeys made on the Island’s buses by 1% year on year

30290 more passengers April 2016 to March 2017 than in 2015/2016 representing at 0.9% increase

An increase in bus journeys of 1%

N/A

n/a

Annual measure – to be reported end March 2018

4


That buses reach their scheduled stop on time


To reach stated level

N/A

81.3%

New measure. Average of 81.3% of buses reached their scheduled stop on time during December. All routes affected by adverse weather conditions and traffic.

To increase the number of people regularly walking or cycling to work by 5% by 2020


To be developed over 2017/18

N/A

n/a

This measure will be developed for next reporting quarter (March 2018).

We have an education system which matches our skills requirements now and in the future

Expand vocational, employment and skills training provision linked to social and economic need

27% of total Job Seekers allowance claims are under 25 years of age

<25% 29%

28%

The number of claimants in this bracket was 95 in December 2017 from a total of 335 claimants overall. The figure has increased as a % of total claimants due to overall unemployment falling.

Increase the number of people taking up vocational qualifications

218 apprentices in 2016/17

30% increase in apprenticeship take up by 2020

307 apprentices

324 apprentices

(Main areas are construction, engineering and ICT.) KP, baseline & target amended to reflect/ clarify that these related to apprenticeships

5


Provide a robust level one curriculum programme at UCM with clear progression routes

28 students on level one in 2016/17

4% increase in Level 1 students by 2020

75

75

32 new enrolments on UCM Level 1 programmes, plus 43 students enrolled on the new Level 1 Progression diploma. Total 75

Introduce a new regulatory framework for pre-school services by Sept 2017

Baseline is zero

To assess 100% of all preschool nurseries annually, the first year to provide the baseline

-

Following consultation for the Education Bill – there will be a move to amend the Bill to ensure it allows DESC in collaboration with R&I Unit to inspect and quality assure pre-school provision. Continuing to work with Registration and Inspection Unit towards a regulatory framework.

Increase the coverage of pre-school education facilities across the island

866 children, 42 pre-school nurseries

Ensure there are sufficient nursery and pre-school places to meet demand across the Island

-

Comprehensive pre-school and early years childcare and education survey carried out. Results will be published and presented to SAPRC in February. Information from the survey will help DESC to work with providers to target need.

Increase the hours available through the preschool credit scheme

879 pre-school credits issued, offering an average of 10 hours per week

Ensure 15 hours universal provision for all 3 and 4 year olds by February 2019

-

Proposal to increase the universal offer to 15 hours was presented to Treasury, awaiting outcome as part of February Budget process.

6


Increase the % of students undertaking higher and further education on island

154 Full Time HE No. 159 Part Time HE No.

Increase by 15% by 2020

160 FT 124 PT*

145 FT 134PT

(*NB not expecting same part-time levels as previous year because market already saturated for uptake on some modules, for e.g. Accounting module in 16/17 had 27 enrolments, now most accountants will have completed it. Figure for 15/16 was 116 PT enrolments without this qualification)

Reduce the cost of higher education

provided by the IOM Government under

one provider to prevent duplication and

inefficiencies of delivery

cost of provision across

government

Target cost saving of

10% by 2020

-

Stage 1 business case to consolidate HE provision in IOM Government approved by SAVE programme board

Increase the number of students completing formal qualifications in subjects relating to the creative industries

Current number in 2016 Increase the number by 2% by 2021

-

Schools data not currently known. Current UCM students in creative qualifications are 103

Improve the progression to work rates following training for the unemployed

10% improvement to progression to work following training for the unemployed by 2019

N/A

-

Maintain the number of IT apprentices employed

3 3 per annum N/A 5 5 apprentices in post

7


Increase the number of people undertaking apprenticeships

407 apprenticeships, February 2017

460 apprenticeships by 2021

461

467 Ahead of target.

Increase employability skills and work experience opportunities in our learners

Isle of Man Business Confidence Survey 2017: Do you think that young workers on the Island have the necessary skills to enter the workplace? Yes: 16.9% Somewhat: 65% No: 18%

increase employer satisfaction with skills and knowledge of our young people through an annual employer survey

N/A

Yes 16.9% Somewhat 65%

Baseline established during Quarter 3 based on the results of 2017 Business Confidence Survey.

We have an infrastructure which supports social and economic wellbeing

Reduce the number of deaths or seriously injured by a minimum of 2% per year

33 (or 58 including TT and

FOM) 50% reduction by 2030

N/A

n/a Annual measure

Tonnes of asphalt laid on the road network per year

18,000 tonnes of paved material laid in 2016/17

25,000 tonnes of paving material laid per year by 2022

N/A

n/a

Annual measure – to be reported end March 2018

8


We have utilities that support our Island, communities and business

Adherence to MUA Long Term Plan (annual reporting)

MUA performance in line with the LTP

MUA performance in line with the LTP

N/A

-

This is an annual measure determined through the MUA Annual Accounts.

Contain the increase in Greenhouse Gas Emissions

2014 - 793,410 tonnes contain N/A

-

Annual Figure – data not yet available

Contain the % of average household income used for domestic energy purchase

2013 - 5.54% contain 2016 - 5.8%

-

rolling 4 year average, to allow for varying seasonal factors compared to median salary

9


We are financially responsible while providing services that meet the needs of our community

Improved employee health and wellbeing in turn reducing absence costs

2016 £8.28m 10% reduction in absence costs by December 2019

£9.39m

£9.39 Rolling 12 month figure

Increased positive responses to ‘my organisation cares about my health and wellbeing’ in HYS

22% 5% improvement in positive responses

N/A N/A HYS 2017 – data available Q1 2018

10% increase in applicants for key roles identified as ‘hard to fill’ by March 2019

Not yet recorded 10% increase

N/A

n/a

Hard to recruit roles list to be finalised with Departments. However, applications for roles receiving additional attention based on our assumptions of hard to recruit are showing increased applications e.g. accountant (average 5 applications previously) 21 applications received due to social media campaign by OHR

5% improvement in candidate satisfaction levels by December 2018

8/10 5% improvement

7.6/10

-

candidate satisfaction

rating =combined scores

application 9/10, interview

6.6/10, offer 7.3/10)

10


10% reduction in time to hire for ‘hard to recruit’ roles

Specific not yet recorded Average 39 days (for all roles)

10% reduction

N/A

-

Hard to recruit roles list

yet to be finalised with

Departments, however

time to hire (taken from

all jobs who have a start

date in September) is now

at 36 days

Cost of public services per citizen £11,811 based on 2016/17 government detailed accounts expenditure

£12,277 based on 2016/17 budget expenditure

N/A n/a

Annual figure

Adherence to revenue income targets

As per 2017/18 Budget As per 2017/18 Budget

N/A

n/a

This is an annual measure

determined from the Detailed Annual Accounts.

Data available Q2 2018/19

Government spending within budget DHSC £11M Supplementary vote in 2016/17

No supplementary votes in 2017/18

N/A

n/a

This is an annual measure determined from the Detailed Annual Accounts. Data available Q2 18/19

11


Percentage of capital programme delivered

70%

75% of Capital schemes approved as part of the 2017/18 budget

N/A

n/a


Delivery of budgeted savings targets for each year's budget

2017/18 estimated savings requirement £13.8M

To adhere to budgeted targets

N/A

n/a


We have public services which are fit for purpose, modern and provided in the right place

Percentage of total expenditure as recorded in AX, spent locally (reported quarterly)

58% of supplier spend

Monitor the impact of the revise procurement strategy

n/a

n/a

Policy launched August

2017.

Data available Q3 2017/18

Increase the number of IT tenders per annum that include local sourcing consideration

50% included consideration Increase by 10% per annum

N/A

100% 1 tender completed, 1

included

12


Improve employee commitment to delivering a satisfactory customer service (HYS Survey)

Have Your Say Survey 2015 88% 3% improvement

N/A

n/a

HYS 2017 – data available Q1 2018

Increase the number of visits to gov.im

1,847,624 p.a Increase 15% per annum

641,440

543,293

Q1 was 478.247 – total of Q1 -3 = 1,662,980

Increase the number of our datasets publicly available

8 sets of cabinet office data available

20 datasets

11

12

12 sets of Cabinet Office data available.

NB. DED has published open data regarding the land registry in the quarter.

Take up of online response for electoral registration canvass

Not commenced yet 20% (based on 2016 census response)

31%

n/a Annual Report – figure

due Q1 2018

Increase the volume of Government online service transactions

643,251 p.a Increase by 20% per annum

153,016 158,480 Q1 was 194,931 so total Q1-Q3 = 506,427

13


Increase the percentage of consultations that have a summary of responses and analysis published within 12 weeks of the closing date of the consultation

20% 95% per annum

33% 21% Figure is for consultations ending in quarter 2 (Jul-Sept) further 50% published but not within 12 weeks, and 14% published interim feedback

Increase number of positive responses to ‘The IOM Government encourages new or better ways of doing things’ (HYS Survey)

Have your say survey 2015 22% 5% improvement in positive responses

N/A n/a HYS 2017 – data available Q1 2018

5% improvement in response to ‘I feel that change is managed well’ (HYS Survey)

Have your say survey 2015 34% 5% improvement in positive responses


Increase number of positive responses to ‘I understand how my work contributes to what the IOMG is trying to achieve’

Have Your Say Survey 2015 54% 5% improvement in positive responses


Increase number of positive responses to ‘Senior Mgrs. in my Department are sufficiently visible’



Increase number of positive responses to ‘Senior Mgrs. are open and honest in their communications with staff’



14


We engage, participate and are respected internationally

Increase the number of tonnes of Biomass Woodchip used for heating in the last 12 months

648 tonnes 2021 - 900 tonnes 454 tonnes 490 tonnes Dec 16 - Dec 17

The number of electric vehicles licensed in the preceding 12 months

9 March 2017 = 98 vehicles registered

250 by 2021 128 registered

-

The number of publically accessible vehicle charging points

April 2017 = 10 23 by end 2019 11 -

12 additional points to be installed by end March 2018

Maintain the spend on international aid at 2015/16 levels

International development annual budget £2.4 million

International development annual budget £2.4 million

n/a n/a Reported annually

15


We are an Island where people choose to live and visit

Increase the GDP created by the food sector

Jan 17 - £91.3M £125M by 2025 (Food Matters target)

£92.2m £94.1m

Increase the number of jobs in the food sector

Jan 17 - 1,780 jobs 2,000 jobs by 2025 1940

1,967

Increase the number of inland fisheries licences sold

2016 - 1,665 1,950 by 2021 1,606

1,694 to end Dec 2017

Ensure at least 2% annually of the combined budgets of Culture Vannin and the Arts Council is used to promote Manx representation at international cultural events

£18,320 (2017/18 budget data)

to allocate at least 2% annual budgets

£19,958

£31,598

Funding awarded to date for this purpose (cumulative): Culture Vannin awards = £6,140 Arts Council awards = £25,458 Total awarded to date = £31,598

Increase adult attendance at cultural events

Data not yet available. Cultural engagement survey due 2017 plus results from Social Attitudes Survey.

Increase adult attendance at cultural events by 1% by 2019

n/a

n/a

Engagement survey postponed to after Jan 2018 to maximise response rate.

16


Increase the number of Bodies using Biosphere as part of their Marketing

1 50 by 2021 30

36

To ensure that opportunities to participate in sport are available to all sectors of the community

Current number of attendances 913,731 at Manx sport and recreation activities (including regional pools)

To increase attendances of Manx sport and recreation activities during 2017/18 by 3%

169,906 attendances for the 2nd Quarter

248,071 attendances for 3rd quarter

Increase the annual estimate of landscape contribution as Carbon sink

4.76m tonnes tbc 4.97 tonnes (Sept)

n/a Reporting annually next due

Sept 2018

Increase the number of beaches having sea water of a good or excellent (BW) standard for bathing.

2016 - 7 90% of monitored beaches

16 (84%)

n/a

Annual figure – reported in Q2. Calculated as the rolling average of 4 years individual ratings to mandatory standards, i.e. 2014-2017 (seawater only)

17


Increase the economic benefit to the IOM arising from the TT and the Festival of Motorcycling

£30 million financial year 2016

2% to 4% increase per annum by 2021

n/a

£31m On target

Increase Business Visitor Satisfaction 0 (new measure)

65% of business visitors are satisfied or very satisfied by 2021

n/a

n/a Data available Q4

Increase Business Visitor Numbers 58,157 financial year 2016 5% increase per annum by 2020

n/a

n/a

Data available Q4 – annual passenger survey published each February

Increase press coverage and advertising equivalent value

£2.8 million financial year 2016

£4.7 million by 2021 £1.3m

£1.7m

This is the cumulative figure to Q2

Increase the number of visitors quoting landscape as a priority for visiting

74% tbc n/a

n/a

Due to report in Q.4 through Passenger Survey

Increase the percentage of the island’s population covered by a development plan that is less than 10 years old

TBC TBC N/A

N/a

Achievable by 2019

18


Abundance of young salmon in three specified rivers.

2016 survey data: 0.163 fish/sq m

Maintain or increase density at each site.

0.180 fish/sq.m

n/a

Next data due Q2 2018

We have a planning system which supports sustainable growth

Maintain the percentage of applications approved

90% 90% 89% 91%

Maintain the proportion of appeals which support the initial decision

75% 80% by 2018 55% 78%

Maintain the proportion of Planning decisions within 8 weeks

58% 70% by 2018 60% 57%

Improve timescale for Planning decision of complex cases

119 days 110 days by 2019 77

137

Increase the amount of construction exempted from planning requirements

As per current legislation tbc N/A n/a

95% of appeals completed within 6 weeks of Inspectors report

94% 95% by 2018 64 100%

Reduce the number of policy documents that are in draft format for a period longer than 1 year

3 in draft 0 N/A

No change in baseline

19


Ensure appropriately licensed re-use, recycling and disposal of controlled waste, on and off the Island.

The proportion of categories [1] of controlled waste re-used, recycled and disposed of appropriately. TBC

tbc n/a

n/a

currently under analysis, with first report expected during 2018

We have a natural and built environment which we conserve and cherish and which is adapted to cope with the threats from climate change

Increase the percentage of waste dealt with by the appropriate treatment round during 2017/18


That by April 2020 100% of waste will be dealt with properly

n/a

n/a

This KPI ties in with the action to revise our waste strategy by April 2018.

Increase the number of highest priority sites which have been addressed.

0 24 by 2021 1

One currently under construction - 151 premises/houses to be protected by this scheme.

Reduce the annual average property energy consumption.

30GWh/yr./property 28.5GWh/yr./property By 2021

25,872 kWh in 2016 (19,324 kWh in 2016)

Annual energy consumption described in the IOM in numbers divided by the number of properties - rolling 4 year average, to allow for varying seasonal factors. These figures could be skewed by large businesses therefore suggest only measuring domestic properties (figures in brackets)

20


Increase the number of properties provided support under the intended Energy efficiency Scheme, once introduced (not make sense)

Scheme being developed tbc N/A

n/a

Phase 1 of scheme launched

21

KEY PERFORMANCE INDICATOR BASELINE TARGET Q2 Data Q3 data Comment

We have affordable and accessible housing which meets our social and economic needs

Increase the number of Houses in Multiple Occupation registered in the preceding 12 months.

April 2017 - 1 All known properties registered by 2020

3 Registered

8 registered

8 registered in Q3

The number of property interventions undertaken by DEFA Environmental Health Officers in the preceding 12 months which result in appropriate standards being achieved.

2016 – 16 property interventions

5 per year to be completed by 20/10/17

90 inter-ventions in this quartile

Rolling total 309 Number of jobs closed in previous 12 months up to the end of reporting quarter.

We have open and transparent Government which engages effectively with Tynwald and the Public

Increase confidence in Government by 10% by 2019

Social attitudes survey 2016 43%

10% increase N/A

n/a

Data available Q1 2018

No of registered electors 59,210

90% of

completeness rate

for electoral register

61,082

60,917 Registered electors as at

1/1/18

22


We live longer, healthier lives

Maintain our uptake of adult screening programmes at current levels - Cervical

80% Cervical 80% 79.89%

79.73%

Maintain our uptake of adult screening programmes at current levels - Bowel

58% Bowel 58% 58% 63.5%

Maintain our uptake of adult screening programmes at current levels - Breast

72% Breast 72% 72.3%

73.2%

Increase in eligible population registered with GP online services

10% 20% 16%

17%

Reduce emergency admissions at Nobles for people long term or chronic conditions where appropriate management in the community has been shown to reduce the need for unplanned hospital admissions.

16% 13% by April 2019 10.6%

10.1%

Increase bed utilisation/occupancy levels at Ramsey District Cottage Hospital

71% 85-90% 72%

68.4%

23


Reduce adult acute mental health bed occupancy

96% 85% 86%

92%**

**Bed Occupancy has breached the 85% benchmark for the sixth month. Currently there are three patients on Harbour Suite (Adults) awaiting UK placements and six patients on Glen Suite (Older Persons) awaiting EMI/Nursing/Residential home placements, therefore limiting the number of beds available for new admissions and this is reflected in the bed occupancy figures.

Increase in 5 day discharge follow up rate by Mental Health Services

36% 100% 100%***

82%

***Figure reported on Mental Health scorecard as 40% for Q2, however a manual audit has been undertaken and concluded that 100% of follow-ups have been completed. The disparity is due to poor data quality / capture, and remedial action has been taken to address this going forward.

24


The hospital will achieve 85% aggregate performance for 2 week cancer waiting times by the end of March 2018, 93% by the end of March 2019

74% 85% 2018, 93% 2019

92.4%

89.4% Financial year aggregate

No patient will wait >52 weeks for elective inpatient surgery by the end of march 2018

14% 0% 15.8%

17.3%

**** Waiting times for elective inpatient surgery have increased again this quarter, and accordingly the waiting list is currently being revalidated alongside a review into the way in which the list is managed. This activity should result in a significant improvement during Q4, but it is highly unlikely that the 2017/18 target will be met.

Maintain spend against budget through delivery of the cost improvement plan

105% 100% 104%

104%

25


We have improved the quality of life for children, young people and families at risk

Reduce by 10% the number of patients travelling to the UK for follow up treatment and provide care where appropriate locally

6108 5497 6100****

6040

****The work undertaken

to review the follow ups and

the manage these more

effectively has flushed out

some additional aspects

that we are working

through at the moment.

However an initial review

has flagged that several key

specialties drive significantly

higher numbers of follow

ups. The top 50 travelling

patients in the last 24

months are currently being

case reviewed to ensure

that patients with

comorbidities are correctly

reviewed as opposed to

patients travelling for

reviews of single conditions.

26


Maintain at current level the proportion of people who use Adult Services who say that those services have made them feel safe and secure

97% 97% See Q1 Data

n/a

Reported annually

We will meet all compliance standards for milestones within the adult protection procedures

70% 75% 88.89%

73%

Number of Looked After Children (in the care of the Department, or where the Department provides accommodation for continuous period of more than 24 hours) to be maintained within target

5.4 to 6 per 1,000 5.4 to 6 per 1,000 5 per 1,000 population

4.9 per 1,000 population

Number of children subject to a Child Protection Plan to be maintained within target range

3.8 to 5.2 per 1,000 3.8 to 5.2 per 1,000 5.2 per 1,000 population

5.5 per 1,000 population

We live our lives safe from crime and danger

Achieve a minimum of 80% in satisfaction levels with victims of crime with the police

89% 2016 80% 92.5% 92.9%

27


% of offenders attending work or education 85% 85% 87% 81.3%

Increase confidence in the Judicial system 68% (Social Attitudes survey)

80% N/A

-

Data due with next Social Attitudes Survey results

To sustain the lowest levels of crime in the British Isles per 1000 population

1,968 crimes (2015/16) = 26.1 per 1,000

Below other jurisdictions - e.g. England and Wales 66.1 per 1000 (2015/16)

24.7 crimes per 1000 population per year

28.1 crimes per 1000 population per year

To achieve the highest detection rates in the British Isles (as a % of crime committed)

49.6% (2015/16)

Above other jurisdictions e.g. England Wales - 25%

41.7%

44.7%

No. of accidental dwelling fires per 10,000 population

4.73 (2015/16) Below 6.0 per 10k 5.28

6.08

To keep the number of fires confined to room of origin above 90%

98% 90% 100%

97%

A reduction in the cost of attending false alarms caused by automatic fire detection systems

£111,729 in 2015/16 year on year savings £50,080 (Cumulative)

£78,822

Time taken to respond to a 999 call 2.18 seconds (2015/196) A maximum of 5 Seconds

2.2 seconds 1.7 seconds

Reliability and performance of TETRA Radio system

99.5% (2015/196) 98.5% availability at all times

99.5% 99.5%

programme for government q3 reporting 2017 ......the island’s buses by 1% year on year 30290 more...

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