programme final world connect 2011 singapour
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Programme Final World Connect 2011 SingapourTRANSCRIPT
www.apg-ga.com
World Connect
November 2nd to 4th 2011Hotel Fairmont – Raffles
Singapore
Airlines Distribution Strategy
Program
The Network for Airline Services
Supported by: Held in:
May 25th 2011
Dear Airline Commercial Executives,
ArgentinA • AustrAliA • AustriA • BAnglAdesh • Belgium (luxembourg) • BrAzil • BoliviA • Brunei • BulgAriA • CAnAdA • CentrAl & West AfriCA (Benin, Burkina, Cameroon, Central Africa, Chad, Congo, ivory Coast,
gabon, mali, mauritania, niger, senegal, togo) • CentrAl AmeriCA (Costa rica, Belize, guatemala, salvador, honduras,
nicaragua, Panama) • Chile • ChinA • ColomBiA • CroAtiA • CyPrus • CzeCk rePuBliC (slovakia) • dominiCAn rePuBliC (Haiti) • eAstern AfriCA (Burundi, djibouti, eritrea, ethiopia, kenya, mauritius, reunion, rwanda,
somalia, seychelles, tanzania, uganda) • eAstern CAriBBeAn • eCuAdor • egyPt • finlAnd • frAnCe • georgiA • germAny • greeCe • gulf AreA (Bahrain, oman, Qatar, uAe) • hong kong (macao) • hungAry • indiA • indonesiA • irelAnd • isrAel • itAly (san marino) • JAPAn • JordAn • kAzAkhstAn • kuWAit • leBAnon • mAlAysiA • mAltA • mexiCo • miCronesiA • moroCCo • nePAl• netherlAnds • neW zeAlAnd • nordiC & BAltiC (denmark, estonia, greenland, iceland, latvia, lithuania, norway, sweden) • PAkistAn • PArAguAy • PhiliPPines • PolAnd • PortugAl • romAniA (moldova) • russiA • singAPore • south koreA • nigeriA • south West AfriCA (ghana, nigeria) • southern AfriCA (Botswana, lesotho, malawi, mozambique, namibia, south
Africa, swaziland, zambia, zimbabwe) • sPAin (Andorra) • sri lAnkA • sWitzerlAnd (liechtenstein) • syriA • tAiPeï • thAilAnd (Cambodia) • tunisiA • turkey • ukrAine • united kingdom • uruguAy • usA • venezuelA • vietnAm
Reach the WorldOver 150 countries represented
We invite you to attend the 2011 APg World ConneCt conference, as our guests, to be held this year in singapore, november 2nd to 4th at the famous fairmont/raffles hotel. this year’s gathering will be geared to you, our clientele, and focus on “developing a Practical distribution strategy”. Please see the attached proposed agenda.
We anticipate welcoming more than 70 “C” level Commercial and distribution participants from client airlines headquartered in Asia and around the world. it is an exceptional opportunity for you to interact with other high level airline executives in a convivial atmosphere, in one place for two days.
APg global Associates (APg gA) is “the network for Airline services”, presence in 149 countries via its 91 members. We are, by far, the worldwide leader in distribution for scheduled airlines, having introduced some 211 airlines into the 87 BsPs worldwide, through the variably costed iBCs program (iAtA BsP Consolidator system). more than 250 airlines use at least one of the outsourced services that we have developed in our World Program - from variably costed introduction into BsPs and ArC (for the usA), to our extensive general sales and services Agency practice, access to an electronic interline hub called APg iet, to AtPCo fare filing services and global Call Centre services.
After hosting successful World Connect meetings at the dead sea in Jordan (2009) and in monaco (2010), we are pleased to invite you to this exceptional annual social and informational event, where airline commercial executives, like yourself, will be able to exchange views and experiences, in order to create more value for your airline. APg global Associates from more than 60 countries will also attend, making it an excellent chance to meet and discuss relationship opportunities around the world.
We will be pleased to welcome you november 2nd - 4th, at the fairmont/raffles hotel in singapore.
looking forward to seeing you in singapore,Jean-louis BAroux
President
Sponsorsat the date of May 25th 2011
ProgramWednesday November 2nd
Thursday November 3rd
7pm - 10pm WELCOME PARTY
8am - 9:30am OPENING SESSION
8am - 8:15am WELCOME ADDRESS
> Jean-Louis BAROUX President APg global Associates
8:15am - 9am STATE Of ThE INDuSTRY
> Pierre JEANNIOT* director general emeritius iAtA
9am - 9:30am APG NETWORk AND AIRLINES ExECuTIvES PRESENTATION
9:30am - 11am SESSION 1
EvOLuTION Of ThE ExISTING TOOLS WIThIN ThE NExT 5 YEARS
Inventory Systems > Prudencio GUZMAN* – resiBer
BSP > Javier GALLEGO* – IATA
ARC > Gena CROWE* – ArC
GDS > Alessandro CIANCIMINO* – sABre
INTERNET > Pierre ALZON* – snCf.Com
CREDIT CARDS > Ralph KAISER* - Ceo – uAtP
11am - 11:30am Coffee Break
11:30am - 12:30 SESSION 2
NEW MEANS - NEW TOOLS
fACEBOOk > Eugene LEE* senior manager marketing, Communications & development singAPore Airlines
TWITTER > Robert VINEt* head marketing data scientist – eezeer.com
ATI Cloud > René AZOULAY* svP Products & solutions Business – sitA
Google Applications > Laurent GAFFER* Ceo – revevol
Questions & Answers
12:30 - 2pm APERITIf & LuNCh
2pm - 3:30pm Round Table DIRECT & INDIRECT DISTRIBuTION STRATEGY: WhEN AND hOW uSING ThE APPROPRIATE TOOLS
moderator: > Jean-Louis BAROUX President APg global Associates
> ntba* travel Account manager
> Siza MZIMELA* President & Ceo south AfriCAn AirWAy
> tony FERNANDES* President & Ceo Air AsiA
> Steve HARtWELL* President gloBAl stArt trAvel mgmt.
3:30pm - 4pm Coffee Break
4pm - 5:30pm SESSION 3
ThE APG GA SOLuTIONS
introduction: > Jim FOStER Coo APg global Associates Airline distribution strategy
Easy access to BSP and ARC Presentation of IBCS and AACP
> Emilie BIGGERStAFF – director iBCs
> Achma ASOKAN executive Product director AACP
how to recuperate small interline flows Presentation of APG IEt
> Sandrine de SAINt SAUVEUR President & Ceo – APg ds
* Speakers are not confirmed at this time.
Easy access to small markets Presentation of GSSA and GEt
> Richard BURGESS regional vice President APg europe
Easy telephone access for customers Presentation of CCS
> Robert tHUROW* executive Product director CCs
Questions & Answers
7:30pm - 8:30pm COCkTAIL PARTY (black tie)
8:30pm - 10:30pm GALA DINNER (black tie)
8am - 10am MEETING BREAkfASTeach table to be marked at the name of one product or one region. the ePd (executive Product director) or the AvP (Area vice President) answer the questions from the participants – Participants can change at any time from one table to another one.
AACP: > Achma ASOKAN executive Product director
CCS: > Robert tHUROW executive Product director
IBCS-IWCS: > Emilie BIGGERStAFF executive Product director
IET: > Sandrine de SAINt SAUVEUR President & Ceo – APg ds
GSSA: > Jim FOStER Coo
GET: > Jean Louis BAROUX President
AMERICAS: > Raul ROCA Area vice President
EuROPE: > Richard BURGESS Area vice President
AfRICA & > Djibril B. tABOURE MIDDLE EAST: Area vice President
ASIA: > Keiko ASANO Area vice President
10am - 11:30am SESSION 4
AIRLINES “WISh LIST”
moderator: > tunku ISKANDAR
3 debates between 1 airline executive and 1 APG representative
Presentation by each participant
debate
Questions & answers
ExPERTISE: Why spending time and energy for small markets – There are many other things to do
> Yuli tHOMPSON* sales & distribution – virgin AtAlAntiC
> Jim FOStER Coo APg global Associates
CONfIDENCE: into the APG GA products?
> Erkin UBAIDULLAEV* Commercial director uzbekistan Airways
> Sandrine de SAINt SAUVEUR President & Ceo – APg ds
vALuE fOR MONEY: Cost seems too high
> ntba* Asiana Airlines
> Richard BURGESS regional vice President APg europe
11:30am - 12:30 GOLD PARTNERS SESSION
12:30 - 2:30pm APERITIf & LuNCh
2:30pm - 3:30pm SESSION 5
fuTuRE Of AIRLINES DISTRIBuTION STRATEGY
moderator: > Jim FOStER Coo APg global Associates
Internet vs GDS > Geoffrey tHOMAS* Asia-Pacific Bureau Chief – AtW
Concentration in selected markets or presence everywhere
> Stephane COHEN GANOUNA* Consultant BeAring Point
The good use of means of payments
> Ralph KAISER* President uAtP
> ntba* representative of iAtA for iCCs and iCh
Questions & Answers
3:30pm - 4pm Coffee Break
4pm - 4:30pm CLOSING ADDRESS
> Pierre JEANNIOt*
> Jean-Louis BAROUX
6pm - 8pm CLOSING COCkTAIL
Friday November 4th
World ConnectSingapore 2011
They trusted usACCESRAIL
ADRIA AIRWAYS
AER LINGUS
AERO CARIBBEAN
AEROFLOT
AEROGAL
AEROLINEAS ARGENTINAS
AEROMEXICO
AEROPOSTAL
AEROSUR
AEROSVIT
AFRIQIYAH AIRWAYS
AIGLE AZUR
AIR ANTILLES EXPRESS
AIR ASTANA
AIR AUSTRAL
AIR BALTIC
AIR BOTSWANA
AIR BURKINA
AIR CALEDONIE INTL.
AIR CANADA
AIR CARAIBES
AIR CHINA
AIR CORSICA
AIR FRANCE
AIR INDIA
AIR ITALY
AIR IVOIRE
AIR JAMAICA
AIR KORYO
AIR MACAU
AIR MADAGASCAR
AIR MALAWI
AIR MALI
AIR MALTA
AIR MANDALAY
AIR MAURITIUS
AIR NAMIBIA
AIR NEW ZEALAND
AIR NIGERIA
AIR NIUGINI
AIR PACIFIC
AIR SEYCHELLES
AIR SLOVAKIA
AIR TAHITI
AIR TAHITI NUI
AIR TAXI EUROPE
AIR TRANSAT
AIR UGANDA
AIRLINES PNG
ALASKA AIRLINES
ALITALIA
ALL NIPPON AIRWAYS
AMERICAN AIRLINES
ANDES LINEAS AEREAS
ARKIA ISRAELI AIRLINES
ARMAVIA AIRLINES
ASERCA AIRLINES
ASIANA AIRLINES
ASKY
ATLANTIC AIRWAYS
ATLASJET AIRLINES
AUSTRIAN AIRLINES
AVIANCA
AVIOR AIRLINES
BABOO
BAHAMASAIR
BANGKOK AIRWAYS
BELAVIA
BEST AIR
BINTER CANARIAS
BLUE PANORAMA
BMI BRITISH MIDLAND
BRITISH AIRWAYS
BRUSSELS AIRLINES
BULGARIA AIR
CARPATAIR
CHALAIR
CHINA AIRLINES
CHINA EASTERN AIRLINES
CHINA SOUTHERN AIRLINES
CIMBER AIR
CITY AIRLINE
COMORES AVIATION INTL.
CONVIASA
COPA AIRLINES
CORSAIR
CROATIA AIRLINES
CUBANA
CYPRUS AIRWAYS
CZECH AIRLINES
DAALLO AIRLINES
DIREKT FLY
DONAVIA
DONBASSAERO
DUTCH ANTILLES EXPRESS
EGYPTAIR
ELAL ISRAEL AIRLINES
EMIRATES
ESTONIAN AIR
ETHIOPIAN AIRLINES
ETIHAD AIRWAYS
EUROPE AIRPOST
FINNAIR
FLY BE
FLEXFLIGHT
FRONTIER AIRLINES
GABON AIRLINES
GARUDA INDONESIA
GEORGIAN AIRWAYS
GERMANWINGS
GULF AIR
HAINAN AIRLINES
HELI AIR MONACO
HELLENIC IMPERIAL AIRWAYS
HELVETIC AIRWAYS
HEWA BORA
HONG KONG AIRLINES
HONG KONG EXPRESS AIRWAYS
ICELANDAIR
INSEL AIR
INTERLINK
ISRAIR AIRLINES
JAT AIRWAYS
JET AIRWAYS INDIA
JETLITE
KARTHAGO AIRLINES
KENYA AIRWAYS
KOREAN AIR
KUBAN AIRLINES
KUWAIT AIRWAYS
LADE
LAN ARGENTINA
LAN CHILE
LAN ECUADOR
LAO AIRLINES
LIBYAN AIRLINES
LINEA AEREA AMASZONAS
LOT POLISH AIRLINES
LUXAIR
LVIV AIRLINES
MALAYSIA AIRLINES
MALEV
MALMO AVIATION
MANDARIN AIRLINES
MARSLAND AVIATION
MERIDIANA FLY
MEXICANA DE AVIACION
MIAT-MONGOLIAN AIRLINES
MIDDLE EAST AIRLINES
MONTENEGRO AIRLINES
MYANMAR AIRWAYS INTL.
NEXT JET
NOUVELAIR
OLT - OSTFRIESISCHE LUFTTRANSPORT
OLYMPIC AIR
OMAN AIR
PACIFIC WINGS
PAKISTAN INTL. AIRLINES
PELICAN AIR SERVICES
PHILIPPINE AIRLINES
PHOEBUS APOLLO AVIATION
PLUNA SA
PRECISION AIR
PROFLIGHT COMMUTER
QANTAS AIRWAYS
QATAR AIRWAYS
ROMAVIA
ROSSIYA - RUSSIAN AIRLINES
ROYAL AIR MAROC
ROYAL BRUNEI AIRLINES
ROYAL FALCON AIRLINES
ROYAL JORDANIAN
RUSLINE AIR COMPANY
RWANDAIR
SAA
SAFI AIRWAYS
SAT AIRLINES
SATA AIR ACORES
SATA INTERNACIONAL
SAUDI ARABIAN AIRLINES
SBA Airlines
SCANDINAVIAN AIRLINES
SEAIR PHILIPPINES
SHANDONG AIRLINES
SHANGHAI AIRLINES
SHENZHEN AIRLINES
SIBERIA AIRLINES
SINGAPORE AIRLINES
SKY AIRLINES-CHILE
SKY EXPRESS
SKY WORK AIRLINES
SMART WINGS
SOLOMON AIRLINES
SOMON AIR
SPANAIR
SPIRIT AIRLINES
SRILANKAN AIRLINES
STAR PERU
SUDAN AIRWAYS
SUN D’OR
TAAG-ANGOLA AIRLINES
TACA INTL. AIRLINES
TAM LINHAS AEREAS
TAM MERCOSUR
TAP AIR Portugal
TAROM
TATARSTAN AIRLINES
THAI INTERNATIONAL
TOUMAI AIR CHAD
TRANSAERO
TUNISAIR
TURKISH AIRLINES
TWIN JET
UKRAINE INTERNATIONAL
UNITED AIRLINES
URAL AIRLINES
US AIRWAYS
UTAIR
UZBEKISTAN AIRWAYS
VIETNAM AIRLINES
VIM AIRLINES
VIVA MACAU
VLADIVOSTOK AIR
VRG LINHAS AEREAS
WELCOME AIR
WINDROSE AVIATION COMPANY
WINDWARD ISLAND
WIZZAIR
XIAMEN AIRLINES
XL AIRWAYS France
YEMENIA YEMEN AIRWAYS
ZAMBEZI AIRLINES
Reach the WorldAirline Services
The Network for Airline Services
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