program improvement from a provider perspective bob mirel, msw senior associate peter gaumond, ma...
TRANSCRIPT
Program Improvement from a Provider Perspective
Bob Mirel, MSWSenior Associate
Peter Gaumond, MASenior Associate
Strategic Planning for Providers to Improve Business Practices
Sponsored by the Center for Substance Abuse Treatment , Division of State and Community Assistance - Arlington, Virginia, October 22, 2009
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A Life in the Community for Everyone
Recovery
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Session Objectives
▲You will be able to:
– Identify recovery outcomes
– Describe the process of using data to improve those outcomes
– Define terms associated with the collection and analysis of data
– Use recovery outcomes to make decisions about practice
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RECOVERY
Definitions:
▲ Recovery refers to the ways in which a person with a mental illness and/or addiction experiences manages his or her disorder in the process of reclaiming his or her life in the community.
▲ Recovery from Alcohol and Drug Problems is a process of change through which an individual achieves abstinence and improved health, wellness and quality of life.
▲ An emerging definition goes beyond abstinence alone to include a full re-engagement—based on resilience, health, and hope—with one’s family, friends, and community.
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Recovery
▲Person Centered
▲Client Choice
▲Build / Rebuild life in community
▲Holistic
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ROSC
▲Recovery Oriented Systems of Care shift the question from “How do we get the client into treatment” to “How do we support the process of Recovery within the person’s environment.”
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Recovery Oriented System of Care
Include:
▲A comprehensive menu of services and supports that can be combined and readily adjusted to meet the individual’s needs and chosen pathway to recovery
▲An ongoing process of systems-improvement that incorporates the experiences of those in recovery and their family members.
▲The coordination of multiple systems, providing responsive, outcomes-driven approaches to care.
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ATR Program
▲Client choice
▲Voucher-based purchase of services
▲Sophisticated information systems
▲Faith and community-based provider engagement
▲Recovery Oriented System of Care (ROSC)
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Terms
▲Data – discrete facts that can be captured and stored
▲Outcome – client’s personal mission statement
▲Goal – specific components of the personal mission statement
▲Objectives – observable and measurable steps in achieving the goal
▲Indicator – specific data item that is collected to inform attainment of the goal or objective
▲Measure – level of an indicator (frequency, duration)
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Process
▲Outcomes
▲Goals
▲Objectives
▲Data collection
▲Data review/analysis
▲Evaluation of current recovery plan based on data review
▲Modification of recovery plan as needed
Using Data to Improve Recovery Outcomes
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Using Data to Improve Recovery Outcomes
▲What are recovery outcomes?
▲Can they be distinguished from treatment outcomes?
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Recovery Outcomes
▲Emphasize client goals and quality of life
▲Do not view an episode of treatment or recovery support services in isolation, but rather as a component of a larger whole
▲Are best achieved by cross-agency, cross-systems collaboration
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Indicators, Measures & Benchmarks
▲Indicators must be
– Quantifiable
– Possible to track over time and across clients
– Reflect aspects of systems and services that can be modified
▲Measures quantify indicators
▲Benchmarks establish targets, thresholds, or ranges for measures of specific indicators
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Sample Recovery Outcomes
▲I would like to have an apartment and job and would like to regain custody of my children.
▲I would like to complete parole and find a job that will allow me to give back to other persons with drug/alcohol problems who have problems with the law.
▲I would like to complete high school and go to college to study music.
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Sample Recovery Indicators
▲Days of services received
▲Use of recovery support services
▲Substance use
▲Family/social functioning
▲Education/Employment
▲Housing
▲Criminal Justice System Involvement
▲Establishment and/or Attainment of Personal Goals
▲Satisfaction with services/outcomes/role in service planning/relationship with and role of staff
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Sources of Data
▲Screening, Triage, Referral, Assessment/Intake
▲Treatment and/or recovery plans
▲Service notes
▲Referral Logs
▲Client Satisfaction Data
▲Treatment Episode Data Set (TEDS)
▲Billing
▲Other service providers
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Evaluating & Selecting Data
▲Is the data collected in a consistent manner?
▲Can it be measured?
▲Is it collected at more than one point in time?
▲Is it in a form that can be analyzed?
▲Is there data you do not collect that might be of value as an indicator or outcome?
▲Is there potentially useful external data to which you could gain access?
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Sample Data Inventory Table
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Systematizing the Use of Data – Practitioner Level
▲Develop a mechanism for consistently collecting information on client goals, satisfaction with services.
▲Develop reports using existing data to track indicators and outcomes as feasible.
▲Set personal benchmarks that are measurable and achievable and track progress
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Systematizing the Use of Data – Program Level
▲Develop a data plan and strategy for systematically collecting and analyzing data and for using it to improve quality, performance, and outcomes.
▲Implement rapid cycle process improvement approaches to systematically improve systems and services.
▲Consider cross-agency, cross-systems data sharing, planning, and coordination.
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Data-driven Systems & Services Improvement
Case Studies
Using Data to Improve Recovery Outcomes