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multilingual typesetting service
TypeseTTing india
Typesetti
ng India
multilingual typesetting service
TypeseTTing india
Typesetti
ng India
Our services
Grid/Template Creation Sample Creation Page Composition Journals Typesetting Multilingaual Typesetting Proofreading Scanning Keyboarding/Data Conversion/OCR Graphic Designing
applicaTiOn used
InDesign Quark Photoshop Illustrator Acrobat Fine Reader and many more...
abOuT TypeseTTing india
* Typesetting India is started from 1st of Jan 2011 under properitership act.
* We are registered under “Shop and Esta-bilishment” and “Service Tax Department”.
* Typesetting India is the global leader of high-quality publishing solutions that cover every stage of the author-to-reader publish-ing process.
* Our range of offerings cover everything from Print and Digital Publishing Solutions, to Advert Creation and Magazine Produc-tion, to fufillment solutions for books and Journals.
* Typesetting India has successfully passed the social audit conducted by SGS recently. For more info about audit company please visit at “http://www.in.sgs.com/”
start
create art
1pr
1cr
yes
no
pass to Typesetting
end
Qc
error
art Workflow
start
Keying/Ocr
spell check
1cr
pass to coding
end
Keying Workflow
start
editing
coding
place in Templete
end
coding Workflow
start
analyses
sampling
Qc
error
yes
pass to Typeset-ting
end
1cr
no
setup Workflow
start
galley
1pr
1cr
error yes
Tally
no
page Makup
page Makup proofing
page Makup correction
error yes
Tally
no
Quality check
pdF/preflight
uploaded
end
error
no
yes
paging Workflow
prOducTiOn WOrKFlOW cHarTs (brieF lOOK)abOuT TypeseTTing india
multilingual typesetting service
TypeseTTing india
Typesetti
ng India
multilingual typesetting service
TypeseTTing india
Typesetti
ng India
Day 21
74Typesetting Training for Professionals
BioticsEducation
BIOTICS.IN
Typesetting Training for ProfessionalsBiotics
Education
BIOTICS.IN
Indesign Training Handbook July 2010 by Biotics; 9899123045
Multiple EffectsChoose your artwork and place it. Making text look like jelly isn’t hard, but you do have to apply several effects in the correct order. Bonuses of doing it in InDesign: You can apply the effects to live text, and you can save the results as an Object Style and apply it to all sorts of objects with just one click.
1. Type a question mark and convert it to outlines. Then add some circles with the Ellipse tool. You can either copy the circle of your question mark too with direct selection tool.
2. Fill the colors as you like.
3. Make the drop shadow a lighter shade or variation on the base color. The opacity can be around 70% and the rest of the settings can be adjusted according to taste. The inner shadow must be a darker variation on your base color; again, adjust the other setting to taste.
4. Make the outer glow a lighter version of the base color and drop the opacity down to around 60%. The inner glow can be a darker version of your base color; set the Blend mode to Multiply.
5. The bevel and emboss is key. Change the shadows opacity to 0% and the highlight to 100% to give a high-gloss appearance to your question mark. Also, change the shading angle and click and drag the curser in the shading angle toward the center of the circle but just to the upper left of the center. Finally, add the satin effect and again choose a lighter variation on the color theme.
create Reflections in inDesign
1. Choose your artwork and place it.
2. Copy the artwork and paste it in place (Edit ⇒ Paste in Place).
3. Select the image with the Selection tool and hold down the Command/Control key. Click on the top middle handle of the image frame and drag down until the image inverts. Make sure that the flipped version is about half the height of the original. Don’t hold the shift button while dragging; you actually want the copy to scale disproportionately.
4. From this point on, it’s all up to the Effects Panel.Select the flipped version of your image, then select the pop down effects symbol from the base of the Effects Panel.
From the many selection options on the left hand section of the Effects dialogue, choose Gradient Feather. On the right hand side select from the Options and linear. You will also need to click and drag the Angle circle around to 90° (Figure 8).
5. To finish the reflection effect, drop the opacity down a fraction. Select the Transparency section from the left hand side of the Effects Dialogue and choose an amount; I selected 60%.
34
Day 11
Typesetting Training for ProfessionalsBiotics
Education
BIOTICS.IN
Typesetting Training for ProfessionalsBiotics
Education
BIOTICS.IN
Indesign Training Handbook July 2010 by Biotics; 9899123045
2 hour
Find/change overview
1 2 3 4
5
6
17
18
7 8 9 10 11 12 13
14
15
16
11 Find/Change
7 include Locked Layers Searches for text on layers that have been locked using the Layer Options dialogue box. Remember: You cannot replace text on locked layers.
8 include Locked stories Searches for text in stories that have been checked out in Adobe Version Cue or as part of an InCopy workflow (you will learn about Adobe Version Cue and InCopy later). You cannot replace text in locked stories.
9 include Hidden Layers Searches for text on layers that have been hidden using the Layer Options dialogue box. When text on a hidden layer is found, you can see highlighting where the text appears, but you cannot see the text. However you can replace text on hidden layers :).
10 include Master Pages Searches for text on master pages.
11 include Footnotes Include Footnotes Searches footnote text.
12 case sensitive Searches for only the word or words that exactly match the capitalization of the text in the Find What box. For example, a search for PrepPress won’t find Prepress, prepress, or PREPRESS.
13 Whole Word Disregards search characters if they are part of another word. For example, if you search for any as a whole word, InDesign disregards many.
14 It give you option to Select lots of special character i.e. bullet, spaces, wildcards etc for Find.
15 It give you option to Select lots of special character i.e. bullet, spaces, wildcards etc for Replace.
16 search: There are 5 option to search
All Documents to search all open documents.
Documents Search the entire document
Story Search all text in the currently selected frame, including text in other threaded text frames and overset text. Select Stories to search stories in all selected frames. This option appears only if a text frame is selected or an insertion point is placed.
To End of Story Search from the insertion point. This option appears only if an insertion point is placed.
Selection Search only selected text. This option appears only if text is selected.
17 Formatting search Search for Formatting.
18 Formatting Replace Replace for Formatting.
1 text Search for and change specific occurrences of characters, words, groups of words, or text for-matted a certain way. You can also search for and replace special characters such as symbols, markers, and white space characters. Wildcard options help to broaden your search.
2 GREP GREP stands for General Regular Expres-sion Parser. Use advanced, pattern-based search tech-niques to search for and replace text and formatting. (in next page you will see lots of examples of GREP Find Replaces)
3 Glyph Search for and replace glyphs using Uni-code or GID/CID values. This is used very rarely
4 object Search for and replace formatting effects and attributes in objects and frames. For example, you can find objects with a 4-pt stroke and replace the stroke with a drop shadow.
5 Find what Type here what you have to find
6 change to Type here what you have to change
10
Day 3
Typesetting Training for ProfessionalsBiotics
Education
BIOTICS.IN
Typesetting Training for ProfessionalsBiotics
Education
BIOTICS.IN
Indesign Training Handbook July 2010 by Biotics; 9899123045
2 hour 3 Working with PDFs
type of PDF: Embedded/Non Embedded, scan or EditableThere are two type of PDFs. One is called embedded and other “Non-embedded”. Embedded PDFs are those PDF which are created by any application whereas non-embedded are scan PDFs.
Lets take an example. Let assume that you have created a CV in MS-Word and converted it into a PDF. Now when you will open this PDF, you can see the fonts, size and other specification in acrobat. This is called an embedded PDF.
But in another case if you have taken the print of CV and then scan this page and converted to PDF. Now actually this page is an image now. In which you can’t see the font, size and other specification. This is called Scan/Non-embedded PDF.
Extracting text and imagesExtracting Text: If you have embedded PDF you can extract text by a single hit. Just go to
File ⇒ save As
Extracting specification: color, Font, Font sizeOpen Advance Editing Toolbar :
tools ⇒ Advance Editing ⇒ show Advance Editing toolbar
Open Advance Editing Toolbar : Select Text Tools
Open Advance Editing Toolbar : Now select the text in the PDF for which you want to know specification. And press right click and select “Properties”.Then you can see the Font, Font Size etc for the selected text.
1. Give 2 PDF Pages (One Scan, One Editable)
2
1 hour
Day 1
Typesetting Training for ProfessionalsBiotics
Education
BIOTICS.IN
Typesetting Training for ProfessionalsBiotics
Education
BIOTICS.IN
Indesign Training Handbook July 2010 by Biotics; 9899123045
2 hour 1 Typesetting Introduction
Brief intro about typesetting industryPublisherAuthorEditor
Composition
typist codercompositor/typesetter
Layoutingimages
EquationsPhotos Line Arts/Portrait
MS OfficeEpsilon
MS Office InDesignQuarkPageMakerCorel Ventura3B2
Photoshop IllustratorCorel Draw
Math TypePowermathInmathMath Monarch
Proofreader and Quality ControllerIndexerPrinter
other supporting PersonPhtographers: Who Provide Photos
Artist: Who create the Portrait/Cartoon basically (BFA: Bachelor of Fine Art)
typesetting ProcessInput Process OutputProject Row Data,
Project Supported Information
Standards of Client
Analysis
Keying
Setup/Sampling
Composition
Art work
Proofing/QA
Achieve: Systematic Arrangement of Files
Application File
Fonts
Links (all images)
3 type of Books(STM) scientific: science Book which contains specially bonds and scientific imagestechnical: related to electronics Items like mobile, freeze, computer, photostat machine etc.Mathematics: Contains Equations speciallyAccounting Children Books Journals Multilingual Typesetting and many more...
4 cOlOr bOOK TypeseTTing
Typesetting Training for ProfessionalsBiotics
Education
BIOTICS.IN
Thanks
Written and Composed by
Deepak Aggarwal Trainer
K-123, Street No.-11, Sombazar Road, Rajapuri, Uttam Nagar, N.D.- 59 (Opp Dwarka Sec-4) Phone: +91 9899123045 e-Mail: [email protected] website: www.biotics.in
PORtFOLIOWe have more than 10 years experience in typesetting industry and proficient to do all type of Sample/Template Creation, Pagination/Layouting work in “QuarkXpress” and “InDesign”...
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multilingual typesetting service
TypeseTTing india
Typesetti
ng India
multilingual typesetting service
TypeseTTing india
Typesetti
ng India
The Retail Food Landscape in Mendocino CountyReseaRch BRief, NovemBeR 2011
By the community health Prevention and Planning Unit of the mendocino county health & human services agency
summaryUnhealthy diets are associated with overweight, obesity, and a host of chronic diseases. Whether
people eat healthy foods is a result of many different factors. One factor receiving increasing at-
tention concerns the kind of foods that are available in a neighborhood. Research suggests that
people living in neighborhoods with more fast food restaurants and convenience stores, and fewer
grocery stores or produce vendors have higher rates of obesity and diabetes.1 Community Health
Services of the Mendocino County Health and Human Services Agency found that there are two
fast food restaurants or convenience stores for every one grocery store or produce vendor in the
county as a whole. Fort Bragg has 2.2 fast food restaurants or convenience stores for every one
grocery store or produce vendor, while Ukiah has 4.3 and Willits has 5.2 fast food restaurants or
convenience stores for every one grocery store or produce vendor. Not everyone has equal access
to sources of healthier foods. Many communities across the nation are making changes to im-
prove access to healthy foods, so that the healthy choice becomes easier to make.
According to the California Health Interview Sur-vey (CHIS) 2007, 59% of Mendocino County adults and teens are overweight or obese. Over-
weight and obesity can lead to health problems includ-ing heart disease, stroke, high blood pressure, bone problems, depression, diabetes and some cancers. In 2006 overweight and obesity cost Mendocino County $23.7 million due to direct health care costs, worker’s compensation, absenteeism and presenteesim (not being productive at work).2
To halt rising rates of chronic diseases linked to unhealthy diet, the Surgeon General, doctors and nutri-tion experts recommend that Americans eat more fresh fruits, vegetables and whole grains, and less added sug-ars, fats, and fewer processed foods. However, many
residents do not have ready access to these recom-mended foods, but instead are surrounded by fast food restaurants and convenience stores. Studies increas-ingly show that individuals’ diets are strongly affected by what foods are available in their neighborhoods. The 2010 Dietary Guidelines for Americans concluded that
Moderately strong evidence now indicates that the food environment is associated with dietary intake, especially less consumption of vegetables and fruits and higher body weight. The presence of super-markets in local neighborhoods and other sources of vegetables and fruits are associated with lower body mass index [weight], especially for low-income Americans, while lack of supermarkets and long dis-tances to supermarkets are associated with higher
1
2 The Retail Food Landscape in Mendocino County
body mass index. Finally, lim-ited but consistent evidence sug-gests that increased geographic density of fast food restaurants and convenience stores is also related to increased body mass index.3
The collection of neighborhood retail businesses where food may be purchased is called “the retail food environment”. One measure developed to describe the relative abundance of differ-ent types of retail food outlets in a given area is the Retail Food Environment Index (RFEI). The RFEI is calculated by divid-ing the total number of fast-food restaurants and convenience stores by the total number of grocery stores and produce ven-dors (including farmers’ mar-kets) within a given area. The higher the RFEI, the greater the number of fast food restau-rants and convenience stores compared to supermarkets and farmers’ markets. The Preven-tion and Planning Unit and the Environmental Health Divi-sion of the Community Health Services Branch of the Health and Human Services Agency collaborated to calculate the RFEI for Mendocino County as a whole and for the largest cit-ies within the county. The RFEI data shown were compiled from January through April 2009.
Below is a map of Mendo-cino County with Retail Food Establishments noted by colored symbols and areas identified with the highest RFEIs.
The Mendocino County RFEI is 2.0 indicating that there are twice as many convenience stores and fast food restaurants as grocery stores and farmer’s markets in Mendocino County.
Below are maps of the 3 largest cities in Mendocino County highlighting density of retail establishments, noted by the colored symbols, and the highest RFEIs in the county:
4 cOlOr TypeseTTing WTiH Map creaTiOn in illusTraTOr
4 cOlOr TypeseTTing
Grocery Stores
Westport
Cleone
Fort Bragg
MendocinoComptche
Calpella
Willits
Potter Valley
Redwood Valley
Uklah Talmage
Yorkville
Philo
Anchor Bay
Navarro
Gualala
Little River
Albion
Elk
Manchester
Point A rena
Leggett
HWY
1
HW
Y 1
HWY 1
HWY 253
HWY 20
HWY 20
HWY 128
HW
Y 1
HWY 162
US 101
US 101
US 101
Farmer’s Markets
Sources: Census 2000 for Poverty Level Mendocino Courty Environment Health for data on Food Establishments
Fast Food Restaurants
Convenience Stores 0 2 4
N
8Miles
RFEI=3.0RFEI=5.0
RFEI=4.3
RFEI=2.1
Covelo
Country RFE�� � 2�0
Laytonville
RFEI=5.2
Boonville
Piercy
HWY 1�5
Hopland
�RFE� � Retail Food Environment �nde���Convenience Stores � �Fast Food Restaurants� � ��Grocery Stores � Farmers Markets�
FRONT-LOADING LANGUAGE BUILDING COMPREHENSION EXTENDED WRITING AND PRACTICE
Day 1 Day 2 Day 5Day 4Day 3
List
ening Speaking
Writ ing
Reading
FPO
Up the Hill
by Stuart McGregor illustrated by Edward Crosby Suggested Lesson Planner
L SR W
Setting the Stage
ACCESS PRIOR KNOWLEDGE: Social Studies ConceptsELA 1.2; ELA LS1.1/ELD B1, B2, B3, E12, I4, EA4; HSS 1.61
ACCESS PRIOR KNOWLEDGE: Social Studies ConceptsELA 1.2; ELA LS1.1/ELD B1, B2, B3, E12, I4, EA4; HSS 1.61
BUILD SOCIAL STUDIES CONCEPTSELA 1.2; ELA LS1.1/ELD B1, B2, B3, E12, I4, EA4; HSS 1.61
ACCESS PRIOR KNOWLEDGE: Sentences About PlacesELA 1.2; ELA LS1.1/ELD B1, B2, B3, E12, I4, EA4; HSS 1.61
ACCESS PRIOR KNOWLEDGE: What We LearnedELA 1.2; ELA LS1.1/ELD B1, B2, B3, E12, I4, EA4; HSS 1.61
L SR W
Phonemic Awareness/Phonics & Spelling
PHONEME ISOLATION: Initial
L-CONTROLLED VOWEL -allELA R1.1, 1.4, 1.7, 1.10, 1.14/ELS B1, EI1, EI2, I1; ELA LC1.3, 1.8
REVIEW PHONEME ISOLATION: Initial: Medial and l-Controlled Vowel -allELA R1.1, 1.4, 1.7, 1.10, 1.14/ELS B1, EI1, EI2, I1; ELA LC1.3, 1.8
CONTRACTIONS WITH n’tELA R1.1, 1.4, 1.7, 1.10, 1.14/ELS B1, EI1, EI2, I1; ELA LC1.3, 1.8
CONTRACTIONS WITH n’t
READ DECODABLE TEXTELA R1.1, 1.4, 1.7, 1.10, 1.14/ELS B1, EI1, EI2, I1; ELA LC1.3, 1.8
L SR W
Word Recognition
HIGH-FREQUENCY WORDS: how, make, of, someELA R1.11/ELD B2, EI5; ELA LC1.8
REVIEW HIGH-FREQUENCY WORDSELA R1.11/ELD B2, EI5; ELA LC1.8
L SR W
Vocabulary & Morphology
INFLECTIONAL ENDING -ed, -ingELA R2.4/ELD B4, B6, I6, I7
TIER II AND III WORDS: landscape, view, incline, wander
EVERYDAY WORDS: store, street, park, hillELA R2.4/ELD B4, B6, I6, I7
VOCABULARY WORDS
EXTENDING VOCABULARYELA R2.4/ELD B4, B6, I6, I7
REVIEW VOCABULARY WORDSELA R2.4/ELD B4, B6, I6, I7
L SR W
Grammar & Usage
WORDS THAT TELL ABOUT POSITIONELA W2.2; ELA LS1.5, 2.4/ELD EI2, I1, EA1, EA6; ELA LC1.1
WORDS THAT TELL ABOUT TIMEELA W2.2; ELA LS1.5, 2.4/ELD EI2, I1, EA1, EA6; ELA LC1.1
REVIEW WORDS THAT TELL ABOUT POSITION AND TIMEELA W2.2; ELA LS1.5, 2.4/ELD EI2, I1, EA1, EA6; ELA LC1.1
L SR W
Language Functions
LANGUAGE FUNCTION: DescriptionELA LS1.5, 2.4/ELD EI2, I1, EA1, EA6; ELA LC1.1
LANGUAGE FUNCTION: DescriptionELA LS1.5, 2.4/ELD EI2, I1, EA1, EA6; ELA LC1.1
CONNECT READING & WRITING: DescriptionELA LS1.5, 2.4/ELD EI2, I1, EA1, EA6; ELA LC1.1
REVIEW LANGUAGE FUNCTION: DescriptionELA LS1.5, 2.4/ELD EI2, I1, EA1, EA6; ELA LC1.1
L SR W
Comprehension
LISTENING COMPREHENSION: Read Aloud/Read AlongELA 2.1, 2.2, 2.6, 2.7/ELD B7, B8, B11, EI10, EI7, I9, EA7; ELA LS 2.2
READING COMPREHENSION: Reread and SummarizeELA 2.1, 2.2, 2.6, 2.7/ELD B7, B8, B11, EI10, EI7, I9, EA7; ELA LS 2.2
L SR W
Writing DAILY WRITING: Words That Tell About PositionELA W1.1, 1.2, 2.2/ELD EI3, I2, I3, I4; ELA LC1.1, 1.5, 1.6, 1.7/ELD EI4, EI5, EI6, I6, EA6, EA8
DAILY WRITING: Text Structure: DescriptionELA W1.1, 1.2, 2.2/ELD EI3, I2, I3, I4; ELA LC1.1, 1.5, 1.6, 1.7/ELD EI4, EI5, EI6, I6, EA6, EA8
DAILY WRITING: Text Structure: DescriptionELA W1.1, 1.2, 2.2/ELD EI3, I2, I3, I4; ELA LC1.1, 1.5, 1.6, 1.7/ELD EI4, EI5, EI6, I6, EA6, EA8
WRITING PROCESS: Sentences About PlacesELA W1.1, 1.2, 2.2/ELD EI3, I2, I3, I4; ELA LC1.1, 1.5, 1.6, 1.7/ELD EI4, EI5, EI6, I6, EA6, EA8
DAILY WRITING: Sentences About PlacesELA W1.1, 1.2, 2.2/ELD EI3, I2, I3, I4; ELA LC1.1, 1.5, 1.6, 1.7/ELD EI4, EI5, EI6, I6, EA6, EA8
L SR W
Oral Reading Fluency
WORD-READING FLUENCYELA R1.16/ELD EI1, I1
SENTENCE READINGELA R1.16/ELD EI1, I1
LISTENING: AudiotextELA R1.16/ELD EI1, I1
SENTENCE READINGELA R1.16/ELD EI1, I1
Materials• Sound Spelling Card Bb /ô/a• Word Builders and Word Builder Cards• Concept Reader 6: Up the Hill• Teacher Resource Book, pp. 13, 43,
70, 78• Picture Cards Collection• Transparency 11, 12a, 12b• Practice Book, pp. 20–22
OralWarm-Up
147Lesson 6Complete correlations to the California ELA/ELD standards appear behind the tab in the back of this Teacher Guide.
SEE OVERSET
RXECA10AWK1X_ELDTG_L6_146_147_V1147 147 12/19/07 7:19:41 PM
LESSON 6
Day 1Objectives• To recognize and produce the
spelling pattern -all
• To build and blend words with -all and other known sounds
• To use -all and other known letter-sounds to spell words
Some English learners may have dif-fi culty distinguishing vowel sounds heard in short a words, such as cat from the l-contolled Vowel -all in all. For more information, see Linguistic Contrastive Analysis, pp. 00–00.
Language Transfer Issues
Phonics & Spelling
Beginning/Early Intermediate Write on the board word pairs tall and tan. Say the words aloud, emphasiz-ing the medial vowel sounds. Have children repeat each word. Underline the -all spelling pattern. Tell children that the a stands for the /ôl/ sound in words with the -all spelling pattern.
Intermediate/Early Advanced Write the following words on the board: small, fl ag, glad, stall, map, and wall. Read the words aloud. Have children repeat the words after you. Have a volunteer underline the spell-ing pattern that stands for the /ôl/ sound as children read words aloud. (small, stall, wall) Have children identify which words do not have the
SCAFFOLDING FOR PROFICIENCY
l-Controlled Vowel -all & Spelling
Phonemic Awareness
PHONEME ISOLATION Have children listen for beginning sounds in words you say aloud. Have them repeat the word and then say the begin-ning sound. Say: The word is wall. When I say wall, I hear the /w/ at the beginning. wall /w/. Have children repeat the following words then say the beginning sound.
boat (/b/) meat (/m/) zoo (/z/)
puppy (/p/) gas (/g/) card (/k/)
seven (/s/) jungle (/j/) mouse (/m/)
Connecting Letter to Sound
DEVELOP PHONEMIC AWARENESS OF /ôl/ Say the word ball. Have children repeat the word. Say: The word ball has the /ôl/ sound. Repeat with fall and tall.
CONNECT LETTER AND SOUND Display Sound/Spelling Card all Say the letter name, and identify the picture. Tell children that the letters all can stand for the sound heard at the end of the word ball. Have children say all several times as you touch the letters.
DISCRIMINATE /ôl/ Have children write all on a blank word card. Have them listen for words have the /ôl/ sound. Say: When I say a word with /ôl/, hold up your all cards and repeat the word I said. When I say a word that does not have the /ôl/ sound, hide the word card behind your back. To demonstrate, say mall, and then hold up the all Word Builder Cards and say mall. Then say will, and keep your card behind your back. Repeat the activity with these words:
fall mole tall slam sad stall
Word Blending
WORDS WITH/ôl/all Demonstrate each step with Word Builder Cards and a Word Builder. Have children repeat each step after you.
• Place the letters a, l, l in the Word Builder.
• Point to all. Run your hand under the letters as you slowly read all. Then say all naturally
la l
148 English Language Development Complete correlations to the California ELA/ELD standards appear behind the tab in the back of this Teacher Guide.
ELA R1.4/ELD B1, EI1, I1
SEE OVERSETSEE OVERSET
RXECA10AWK1X_ELDTG_L6_148_151_V1148 148 12/19/07 7:21:17 PM
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multilingual typesetting service
TypeseTTing india
Typesetti
ng India
Magazine TypeseTTing in FrencH
1 Le gilet sansmanches. Décliné en jean, c’est unmodèle phare de la saison, à asso-cier sans limite à toutes vos tenues !Col V, 1 poche poitrine en biais zip-pée, 2 poches plaquées avec bro-deries, coutures contrastantes,base en pointe, bride au dos. Lon-gueur variant de 50 à 56 cm selon lataille. En 100% coton. Lavagemachine. Coloris : dark-blue (11).
5 Le chemisier. Coupe 100%tendance et fines rayures amin-cissantes. Petit col montant,encolure V soulignée de petitsruchés jusqu’au milieu de lapatte de boutonnage, pincespoitrine, manches longues avecmachettes, base légèrementarrondie. Longueur variant de 68à 76 cm selon la taille. En 100%voile de coton. Lavage machine.Coloris : rayé (17).
Lavage machine. Coloris : blue(15).N234/206 42,44,46,
48,50,52,54,56,58 39,95€
Í3 La robe. Parfaite avec unlegging ou un slim. Encolure encœur, applications de strass,manches longues, coupe légère-ment évasée. Longueur 90 cm.En 68% polyester, 35% viscose.Lavage machine. Coloris : violet(82).
N173/320 2(42/44),3(46/48),4(50/52),5(54/56),6(58/60) 39,95€
4 Le legging. L’atout mode :porter impeccable façonseconde peau et parties déla-vées avec effet 3D. Entrejambe :77 cm. En 90% polyester, 10%élasthanne. Lavage machine.Coloris : dark-blue (11).N853/583 2(42/44),3(46/48),
4(50/52),5(54/56),6(58/60) 39,95€
N916/010 42,44,46,48,50,52,54,56,58 34,95€
2 Le jean. Version décon-tractée pour cette coupe 5poches à l’aspect “destroy” avecses parties délavées en effet 3Ddevant et au dos. Forme droite.Entrejambe : 82 cm. Largeur basde jambe variant de 44 à 54 cmselon la taille. En matière stretch98% coton, 2% élasthanne.
N870/828 42,44,46,48,50,52,54,56,58 29,95€
6 Le tee-shirt. Attirez tous lesregards avec cet imprimé photoplein d’audace ! Col rond large,manches 3/4, finitions brutes,légèrement cintré. Longueurvariant de 68 à 76 cm selon lataille. En 100% jersey de coton.Lavage machine. Coloris : blanc(09).
droite, 2 poches plaquées bou-derrière la jambe. Entrejambe :38 cm. Coloris : blue (11).N870/771 42,44,46,
54,56,58 49,95€
Stat. P (moins de 1,64 :N399/335 22,23,24,25,26,27,
28,29 39,95€
Stat. G (plus de 1,74 m) :N399/335 88,92,96,100,
104,108,112,116 39,95€
8 Le foulard. Côtés soulignésde franges, légèrement pluslongues dans les angles. Dim.100 x 100 cm + franges. En 100%viscose. Coloris : bleu (10).N885/464 000 29,95€
N887/254 2(42/44),3(46/48),4(50/52),5(54/56),6(58/60) 29,95€
7 Le pantacourt. Mariezconfort et style avec ce panta-court façon sarouel travaillé dansune matière très fluide ! Cein-ture en forme à passants, empiè-cement devant, empiècementen pointe au dos, 2 poches enbiais devant + 1 poche portableindividuelle pressionnée à
9 Les sandales “BULLBOXER”.Avec leur tige montante, elless’inscrivent en plein dans la ten-dance ! Dessus en textile épaisdélavé, larges bandes autour dela tige (en matière synthétiquetressée ou froissée), semelleplate. Coloris : taupe (98),anthracite (02) (voir p. 106-107).N764/280 38 au 42 59,95€
51
8
JEAN/ DESTROY1
Le gilet sa ns manches
3495€
en 2 coloris
3La robe
3995€
Lunettes de soleilvendues p. 19
2Le jean
3995€
Mules vendues p. 81
4Le legging
3995€
Bottines vendues p. 104
5Le chemisier
2995€
6Le tee-shirt
2995€
7Le pantacourt
4995€
9Les sandalesen 2 coloris
5995€
8Le foulard
2995€
3
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1. Introduction
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4 Elisi blandre min ut vulla aut ad tem Elisi blandre min ut vulla aut ad tem
35.8 (24.7 ± 3.0) kg/m2, females: from 15.1 to 35.8 (22.7 ± 4.2) kg/m2). There was no significant difference between the groups. (t-test: p = .463) The patients were divided into 3 groups (thin, normal and obese) according to BMI. 6 patients were categorized as thin (3 %), 123 patients as normal (61.5 %), 71 patients as obese (35.5 %). (Fig.4) In the 141 patients who visited the Prosthodontic Division, 3 patients were categorized as thin (2.1 %), 92 patients as normal (65.2 %), and 46 patients as obese (32.6 %). (Fig.4)
5. Severity of OSA
The AHI of all patients (199/201) ranged from 0 to 116.8 events/hour, with an average AHI of 27.5 ± 24.7 events/hour (males (152/154) : from 0.3 to 116.8 (30.8 ± 25.3 events/hour, females: from 0 to 71.1 (16.9 ± 19.3) events/hour). In the 141 patients who visited the Prosthodontic Division, the AHI ranged from 0 to 116.8 events/hour with an average AHI of 25.5 ± 22.3 events/hour (males: from 0.7 to 116.8 (28.0 ± 22.3) events/hour, females: from 0 to 71.1 (17.7 ± 20.75) events/hour). There was no significant difference between the groups. (t-test: p = .428) The patients were divided into 4 groups (primary snorer, mild, moderate and severe) by AHI. Fig.5 shows the severity of OSA in the Internal Medicine and the Prosthodontic Divi-sion. Of all patients, 37 patients were categorized as primary snorers (18.6 %), 41 patients as mild (20.6 %), 48 patients as moderate (24.1 %), and 73 patients as severe (36.7 %). In the 141 patients who visited the Prosthodontic Division, 22 patients were categorized as primary snor-ers (15.6 %), 37 patients as mild (26.2 %), 35 patients as moderate (24.8 %), and 47 patients as severe (33.3 %).
6. Efficacy of OA
In 49 patients, the efficacy of OA was assessed with PSG. The patients were divided into 2 groups based on their response to OA in terms of AHI. Patients were categorized as responder
Table 1 Underlying systemic disease in patients with obstructive sleep apnea
Underlying disease No. of Subjects %
Hypertension 69 34.3Allergy 45 22.4Dyslipidemia 23 11.4Cardiac disease 20 10.0Cancer 9 4.5Nasulseptum 9 4.5Diabetes mellitus 9 4.5Hyperuricemia 8 4.0Hepatic disease 5 2.5Thyroid disease 5 2.5Depression 5 2.5Gyniatrics disease 5 2.5Cerebrovascular disease 2 1.0Reflux esophagitis 2 1.0others 67 33.3
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4. BMI
Obesity and craniofacial profiles are two established risk factors for the development of OSA. However, obesity is less common among Asians. Consistent to this, the majority of patients were categorized as normal BMI in this study. In addition, the reported value of body mass indices (BMIs) of Asian OSA patients is lower than in their Caucasian counterparts.28 Thus, craniofacial structural features could be a prominent contributing factor towards the develop-ment of OSA in Asians.29
5. Severity of OSA
In 2004, Ip et al.29 investigated the prevalence of OSA in middle-aged Chinese women, and compared with the prevalence of OSA in men reported in a similar study. They reported that, compared to males, females had a lower severity of sleep disordered breathing. Our results cor-responded with their findings.(table 2)
6. Efficacy of OA
In 2004, Tsuiki et al. investigated the effects of mandibular advancement in 20 OSA patients.30 They reported that in all 20 patients, both the mean apnea AHI before treatment were significantly reduced after titration of the mandibular position (31.6 ± 13.0 to 9.8 ± 7.4 events/h, p < 0.001). On the basis of the post titration AHI values, the 20 patients were divided into good responders (n = 14) where the AHI was reduced to ≤15 events/h and poor responders (n = 6) where the AHI was reduced to >15 events/h. Thus their rate of success was 70%. In this present study, the rate of success was 75.5 %. The efficacy of OA was estimated between 70-75%.
Conclusion
We investigated the medical trends and the characteristics in patients with obstructive sleep apnea who visited our Snoring and OSA Clinic, and compared our findings with previous stud-ies. This approach allowed us to reveal some of the trends and characteristics in our patients. There are few epidemiologic studies about OSA, especially in the dental field. Our findings might prove useful to future studies.
Refereces 1 Young T, Palta M, Dempsey J, Skatrud J, Weber S, Badr S. The occurrence of sleep-disordered breath-
ing among middle-aged adults. N Engl J Med 93;328:1230–1235. 2 Bearpark H, Elliot L, Grunstein R, Cullen S, Schneider H, Althaus W, Sullivan C. Snoring and sleep
apnea: a population study in Australian men. Am J Respir Crit Care Med 1995;151:1459–1465. 3 Peppard PE, Young T, Palta M, Skatrud J. Prospective study of the association between sleep-disor-
dered breathing and hypertension. N Engl J Med 2000;342:1378–1384. 4 Nieto FJ, Young TB, Lind BK, Shahar E, Samet JM, Redline S, D’Agostino RB, Newman AB, Leb-
owitz MD, Pickering TG. Association of sleep-disordered breathing, sleep apnea, and hypertension in a large community-based study. Sleep Heart Health Study. JAMA 2000;283: 1829–1836.
5 Jennum P, Sjol A. Snoring, sleep apnoea and cardiovascular risk factors: the MONICA II Study. Int J Epidemiol 1993;22:439–444.
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Access Bank plcAnnual Report and Accounts 2010
30
7(b) other income
Other income comprise:
Group Group Bank Bank 12 months 9 months 12 months 9 monthsN’000 Dec-10 Dec-09 Dec-10 Dec-09
Derivative gain – 113,900 – 113,900Gain on disposal of fixed assets 127,552 124,840 88,214 24,706Other income 645,692 1,058,254 967 –
773,244 1,296,994 89,181 138,606
8 operating expenses
(a) (i) Analysis of operating expenses
Group Group Bank Bank 12 months 9 months 12 months 9 monthsN’000 Dec-10 Dec-09 Dec-10 Dec-09
Staff salaries and allowances 15,616,036 10,165,567 11,542,019 6,899,092Directors emoluments 531,626 504,262 261,663 191,426Depreciation on fixed asset and equipment on lease 5,448,067 3,916,803 4,266,172 3,021,290Administrative and general expenses 10,662,738 7,585,827 9,916,743 8,412,190Repairs & maintenance 1,333,241 1,710,617 1,122,132 1,334,908Auditors’ remuneration 278,664 182,772 144,000 89,500Insurance 688,362 2,149,346 487,436 450,584Professional fees 1,763,195 2,473,716 1,577,818 2,297,516Deposit insurance premium 2,330,450 1,587,537 2,317,098 1,587,537Rent & rates 1,538,743 1,132,348 815,613 777,865Travelling 1,224,286 808,423 817,838 602,721IT levy 394,752 2,528 176,686 –Derivative loss 724,499 – 724,499 –Loss on disposal of investment properties 84,041 – 84,041 –Other operating expenses 6,025,615 3,694,317 4,543,645 588,374
48,644,315 35,914,063 38,797,403 26,253,003
(a) (ii) Auditor’s remuneration represents fees for two audits of the Bank: for the period ended 30 June 2010 and year ended 31 December 2010 .
(b) Staff and executive directors’ costs
(i) Employee costs, including those of executive directors, during the year amounted to:
Group Group Bank Bank 12 months 9 months 12 months 9 monthsN’000 Dec-10 Dec-09 Dec-10 Dec-09
Wages and salaries 15,199,755 9,891,711 11,245,365 6,778,003Pension costs 416,281 273,856 296,654 121,089
15,616,036 10,165,567 11,542,019 6,899,092
(ii) The average number of persons in employment during the year is:
Group Group Bank Bank 12 months 9 months 12 months 9 monthsN’000 Dec-10 Dec-09 Dec-10 Dec-09
Managerial 207 197 147 167Other staff 1,547 1,432 1,170 1,244
1,754 1,629 1,317 1,411
Access Bank plcCorporate Social Responsibility Report 2010
17
Overview EnvironmentCustomers Supply ChainEmployees Communities
CustoMersAPPROACH OvERvIEW OF OUR CUSTOMERS IMPROvING CUSTOMER SERvICE
ApproACh
Passion for customers is one of our core values. Our values drive the behaviour of everyone in Access Bank and this particular value ensures that ours is a customer centric culture. It makes complete business sense – our brand and our performance is built on market perceptions, which in turn have a foundation of responsive customer relations.
We strive to achieve customer satisfaction through first class customer service, treating our customers fairly and dealing swiftly and effectively with any complaints, through customer ombudsmen if necessary.
In the creation of our products and services we are driven by what our customers want, so that if there is a market need, we develop responsible products and services that represent added value to society – for example those associated with our Gender Empowerment Programme, to help female entrepreneurs. In our marketing communications, too, we pride ourselves on our responsible approach.
Allied to responsibility is integrity – through all of our business dealings we never fail to take measures to ensure compliance and to fight corruption in all its forms.
overview oF our CustoMers
Include chart illustrating different customer types i.e. scale of business for commercial/retail/SMEs etc.
CUSTOMER SERvICE
In 2010 we stopped at nothing to ensure that we improved our customer service, built our customer relationships and assessed our own performance with regard to our customers, with a view to doing even better next year. We proved our commitment to customer service this year with the Project 5* performance improvement project and our close working with Customer Ombudsmen. We built customer relationships through our ‘Treating customers fairly’ initiative and our activities in Customer Service Week, and we assessed our customer performance with our customer satisfaction report and KPMG’s customer satisfaction ratings.
iMproviNG CustoMer serviCe
PROJECT 5*
Project 5* is a performance improvement project launched in May 2008 with a view to realising a drastic improvement in service delivery in Access Bank through four critical success factors: customer service, error rate, turn-around time and office ambience. All units and branches are expected to partake in Project 5*. The units’ and branches’ service quality performance have been assessed on the Project 5* scale since 2008 with marketing performance added in 2010.
BRANCHES
Over 500 mystery shopping and branch visits were conducted in 2010 with a view to ensuring a consistent improvement and delivery of 5* service in all the Banks’ 102 branches and cash centres. The figure below represents 2009 vs 2010 comparative performance.
Fig.01: Branches
FY2009 FY2010
0 0.5 1 1.5 2 2.5 3 3.5 4 4.5
CS2.96
3.99
3.93
3.454
3.25
3.9
3.9
3.48
3.68
3.67
3.59
TAT
AMBIANCE
TEL ETQ
ERROR RATE
RATING
RATING SCORE
3.14
2009 vs 2010 service quality performancetrend for branch services results
Branch Service exp 6.5% increase in service quality over 2009
RESULTS
Customer service (CS), TAT and error rate •increased by 21.28%, 24.2% and 12.92% respectively since 2009 while ambience and telephone etiquette suffered a 2.25% and 11.45% decline respectively.
The overall service quality from 2009 to 2010 •improved by 6.54%.
The overall rating was 3* for branch services •Bank-wide.
IMPLICATIONS
The improvement should translate to higher •customer satisfaction, loyalty and repeat business, which should in turn guarantee higher income.
RESOLUTION
The minimum service quality rating for •branches for 2011 is 4* minimum.
The focus for 2011 will be to enhance product •knowledge and staff conduct, as well as the ambience of our branches, in order to meet the minimum 4* standards.
DISTRIBUTION OF BRANCHES ATTAINING 5*
PERFORMANCE
Fig.02: Branches
Percentage distribution of branches by ratings
4* 3*2*
25%
69%
6%
2010 Branch services performance outcome on Project 5*
COMMERCIAL BANKING DIvISION (CBD)
Fig.03: Commercial Banking Division (CBD)2010 CBD team performance distribution on Project 5* scale
4* 3*2*
5*
30%
59%
8%5%
33% CBD teams achieved≥4*
The CBD is divided into tiers based on profitability, market share and potential. Tier 1 to 3 branches have commercial banking teams while Tier 4 branches do not. Performance along the tiers is shown below:
74 75 76 77 78 79 80
T1
T2
T3
OVERALLAVERAGE
PERCENTAGE SCORE
Fig.04: CBD TEAMS Aggregate CBD Performance Rating for 2010
Agrregate rating is 3*
Table prOjecTs line arT creaTiOn
Fig.01: Branches
FY2009 FY2010
0 0.5 1 1.5 2 2.5 3 3.5 4 4.5
CS2.96
3.99
3.93
3.454
3.25
3.9
3.9
3.48
3.68
3.67
3.59
TAT
AMBIANCE
TEL ETQ
ERROR RATE
RATING
RATING SCORE
3.14
2009 vs 2010 service quality performance trend for branch services results
Branch Service exp 6.5% increase in service quality over 2009
Fig.03: Commercial Banking Division (CBD)2010 CBD team performance distribution on Project 5* scale
4* 3*2*
5*
30%
59%
8%5%
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Uni (2008b)
Population ageing
Non-regularization of employment
IT revolution Globalisation
Skill-biasedtechnological change Outsourcing
Changes in
relativae factor
prices by trade
Demand shift towards skilled labour
Rise in income inequality
Reforms of the wage system
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Deepak Aggarwal Managing DirectorTypesetting India Multilingual Typesetting ServiceMobile: +91 9899123045 e-mail: [email protected] website: www.typesettingindia.com Skype ID: deepak_creations