profile of respondent characteristics...interview conducted in time/day interview conducted...
TRANSCRIPT
APPENDIX A
PROFILE OF RESPONDENT CHARACTERISTICS
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001RESPONDENT PROFILE
4 4 4
46 45 46 46
89 9085
9185 85 85 86
99 98 99 99
18 18 19 1816 16 15 14
54 55 54 54
11 1015
915 15 15 14
1 2 1 1
48 4950
56
37 3636
33 33 3026
25 26 28
18 18 18
3
36
24
18
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1998 2000 1999 2001 1998 2000 1999 2001 1998 2000 1999 2001
% o
f re
spo
nd
ents
18-24
25-34
35-49
50-64
65+
Male
Female
Week-end
Week-night
Week-day
FarmingHousehold
ResidentialHousehold
Own(incl'purchasing)
Renting
Other(exclhometranslator)
English
AGE GENDER LANGUAGEINTERVIEW
CONDUCTED IN
TIME/DAYINTERVIEW
CONDUCTED
HOUSEHOLDTYPE
PROPERTYOWNERSHIP
00978.SW Profile.xls.Profile
APPENDIX B
SURVEY QUESTIONNAIRE
APPENDIX C
INDIVIDUAL LGA’S WITHIN EACH GROUP
APPENDIX D
EXAMPLE OF SURVEY DATA
PRESENTED TO EACH COUNCIL –
ADAMSVILLE
ANNUAL CONSTITUENTSATISFACTION SURVEY 2001
CITY OF ADAMSVILLE
- RESEARCH RESULTS -
JUNE 2001
A project jointly sponsored by the Department of Infrastructure and Local Governments
CITY OF ADAMSVILLECHART ONE: SUMMARY OF RESULTS FOR 2001
Indexed Mean
1 Constituent satisfaction rating for overall performance 67
generally of the council
2 Constituent satisfaction rating for overall performance in 66
key service areas and responsibilities
(individual service group ratings shown below)
2a Local Roads and Footpaths 67
2b Health and Human Services 68
2c Recreational Facilities 77
2d Appearance of Public Areas 74
2e Traffic Management and Parking Facilities 55
2f Waste Management 69
2g Enforcement of By Laws 65
2h Economic Development 64
2i Town Planning Policy and Approvals 60
3 Constituent satisfaction rating for council's interaction 73
and responsiveness in dealing with the public
4 Constituent satisfaction rating for council's advocacy 60
and community representation on key local issues
Newton Wayman Chong
00978.Adamsville.xls.1
CITY OF ADAMSVILLECHART TWO: KEY SERVICE AREAS RESULTS FOR 2001
RESPONSIBILITY AREAS OF LOCAL GOVERNMENT
2001 2000 1999 1998
Excellent%
Good%
Adequate%
Needssome
improvement
%
Needs a lot of
improvement
%
Couldnotrate
service% Mean
IndexedMean2001
IndexedMean2000
IndexedMean1999
IndexedMean1998
1 Local Roads and 9 42 27 16 5 2 3.34 6 58 53 52
Footpaths
2 Health and Human 12 43 29 10 7 48 3.42 0 69 68 67
Services
3 Recreational 25 48 16 9 2 6 3.84 4 70 61 72
Facilities
4 Appearance of 21 48 15 12 4 0 3.70 7 63 57 70
Public Areas
5 Traffic Management 5 24 29 28 15 3 2.77 -3 60 60 47
and Parking Facilities
6 Waste Management 17 38 21 20 4 1 3.44 -4 74 67 69
7 Enforcement 9 37 32 14 8 12 3.25 1 63 62 62
of By Laws
8 Economic 5 36 39 14 6 28 3.19 7 54 58 52
Development
9 Town Planning Policy 5 34 31 18 13 15 2.99 -4 65 61 57
and Approvals
PERFORMANCE MEAN ACROSS RESPONSIBILITY AREAS 3.32 3 64 60 61
Statistically significant increase since 2000 Statistically significant decrease since 2000
Newton Wayman Chong
67
77
74
55
69
65
64
60
66
68
00978.Adamsville.xls.2
CITY OF ADAMSVILLECHART THREE: OVERALL PERFORMANCE RESULTS FOR 2001
OVERALL PERFORMANCE OF THE COUNCIL
Excellent%
Good%
Adequate%
Needssome
improvement
%
Needs a lot of improve
ment%
Couldnot
rate area% Mean
IndexedMean2001
IndexedMean2000
IndexedMean1999
IndexedMean1998
! Performance 6 47 28 12 7 1 3.34 1 66 63 61Rating
No%
Yes - Positively
%
Yes - Negatively
%
! Have issues strongly 55 17 29influenced the aboveassessment
DIRECTION OF CHANGE
Improved%
Stayedthe Same
%Deteriorated
%
! Rating 32 53 15
ADVOCACY
Excellent%
Good%
Adequate%
Needssome
improvement
%
Needs a lot of improve
ment%
Couldnot
rate area% Mean
IndexedMean2001
IndexedMean2000
IndexedMean1999
IndexedMean1998
! Representation and 3 31 42 11 13 33 3.00 -3 65 60 59lobbying to otherlevels of governmentand private organisations
CUSTOMER CONTACT
Excellent%
Good%
Adequate%
Needssome
improvement
%
Needs a lot of improve
ment%
Couldnot
rate area% Mean
IndexedMean2001
IndexedMean2000
IndexedMean1999
IndexedMean1998
! Rating of Council's 25 39 17 13 6 1 3.65 0 72 70 68Performance
Yes%
No%
! Had contact with the Council 50 50in the past twelve months
Statistically significant increase since 2000 Statistically significant decrease since 2000
Newton Wayman Chong
67
60
73
00978.Adamsville.xls.3
CITY OF ADAMSVILLECHART FOUR: KEY SERVICE AREAS - SATISFACTION WINDOW FOR 2001
Performance
New
ton W
ayman
Ch
ong
Local roads and footpaths
Health and human servicesRecreational facilities
Appearance of public areas
Traffic managementand parking facilities
Waste management
Enforcement of By lawsEconomic development
Town planning policyand approvals
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
5.00
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Sustain High PerformanceKey Improvement Area
Maintain PerformanceAdditional Attributes for Improvement
Sta
ted
Imp
ort
ance
: (A
vera
ge
of
1998
an
d 1
999
rati
ng
s)
00978.Adamsville.xls.4
CITY OF ADAMSVILLECHART FIVE: KEY SERVICE AREAS - IMPROVEMENT WINDOW FOR 2001
Percentage of respondents who rated performance as "needs some improvement" or "needs a lot of improvement"
New
ton W
ayman
Ch
ong
Town planning policyand approvals
Economic development
Enforcementof By laws
Waste management
Traffic managementand parking facilities
Appearance of public areas
Recreational facilities
Health and human services
Local roads and footpaths
3.50
3.70
3.90
4.10
4.30
4.50
0 5 10 15 20 25 30 35 40 45 50 55 60
Maintain Performance Key Improvement Area
Not Essential But Maintain Secondary Improvement Area
Sta
ted
Imp
ort
ance
: (A
vera
ge
of
1998
an
d 1
999
rati
ng
s)
00978.Adamsville.xls.5
Newton Wayman Chong
CITY OF ADAMSVILLECHART SIX: RELATIVE PERFORMANCE IN GROUP XXX FOR 2001
Average Performance
X = CITYOF ADAMSVILLE
| Lowest Result | Median Result Highest Result |
3.3
3.0
3.7
3.3
3.4
3.8
3.7
2.8
3.4
3.3
3.2
3.0
3.0
3.0
3.2
2.8
3.4
3.3
2.9
2.5
3.4
2.9
2.5
2.4
3.7
3.5
4.0
3.4
3.8
3.9
3.7
3.2
4.0
3.4
3.2
3.2
1. OVERALL PERFORMANCE
2. ADVOCACY
3. CUSTOMER CONTACT
4. RESPONSIBILITYAREAS
Local roads and footpaths
Health and human services
Recreational facilities
Appearance of public areas
Traffic managementand parking facilities
Waste management
Enforcement of By laws
Economic development
Town planning policyand approvals
1.0 2.0 3.0 4.0 5.0
00978.Adam
sville.xls.6
CITY OF ADAMSVILLECHART SEVEN: OVERALL RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
New
ton W
ayman
Ch
ong
3130
35 28
3029
31
42
1613
16 17
3739 44
47
3134
43
31
4047
42 39 61 6064
66$
!
##
!!
$
!!
!!#
##
#
# $
!#
$
$
!!##
#
$
#
7 7 5 7 9 11 9 13 14 10 116
22 19
12 12
27 22
1211 11
12 7 13
35 4 6
3 4 53
19 1824 25
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
Ind
exed
Mea
n
% o
f re
spo
nd
ents
Overall Performance Advocacy Customer Contact Key Service AreasOverall Mean
00978.Adamsville.xls.7
CITY OF ADAMSVILLECHART EIGHT: KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
New
ton W
ayman
Ch
ong 20 19
22
28 3124 23 28 18
19
2516
20
2323
15
17
20 3128
24 25 3542 34 46 48 43
44
3748
4838
30 41
48
19
39 34 24
!!! !!!!#
#####$$
$$!!
!!
!!#
####
$
$$
!
!
!
!!!
##
#
#$
$
!
!!!!!
!!
!#
#
#
#
##
#$
!!!!! ##$$$
815255685
20197
19 10 412 629
15 10 1591014131116
303324
13 10
2120
12
2416
32
2121
28
2512191011964 4
14 12 7 621
820
3 5 4 5
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
Local Roadsand Footpaths
Health andHuman Services
RecreationalFacilities
Appearance ofPublic Areas
Traffic Management& Parking Facilities
1914
18
2131 30 30 32
23
2330
39
3529
3430
41 4249
38
36 36 37 37
2234
2536
2539
41 34
!!!! ### $
$
!!
!!
!!! ###
#
$$$$
!
!
#
#
#
$
!!!!!
!
#$
$
!##### $
616883
1867488 15 13 11 7 13
14
27
142010
34
2122202214
23 23 1912
18
529520
365171418
5 4 2 6 5
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
WasteManagement
Enforcementof By Laws
EconomicDevelopment
Town PlanningPolicy & Approvals
00978.Adamsville.xls.8
CITY OF ADAMSVILLECHART NINE: DERIVED DRIVERS OF SATISFACTION FOR 2001
Newton Wayman Chong
OVERALLSATISFACTION
WITHLOCAL
GOVERNMENT
Local Roadsand Footpaths
0.23
0.17
0.17
0.13
Traffic Management and Parking Facilities
Economic Development
Appearance of Public Areas
Waste Management
Recreational Facilities
Health and Human Services
Town Planning Policy and Approvals
0.12
0.12
0.11
0.11
00978.Adamsville.xls.9(8)
CITY OF ADAMSVILLECHART TEN (1): REASONS "NEEDS IMPROVEMENT" FOR 2001
- LOCAL ROADS AND FOOTPATHS -
NUMBER OF RESPONDENTS: 201
! More frequent grading/re-sheeting of un-sealed roads 41%
! Improve standard of un-sealed roads (amount of loose gravel, corregations, dust suppression etc.) 32%
! More frequent/better re-surfacing of roads 26%
! More frequent/better slashing of roadside verges 26%
! Improve/Fix/Repair uneven surface of footpaths 22%
! Quicker response for repairs to roads, footpaths or gutters 21%
! More frequent maintenance of roadside drains and culverts 18%
! Increase number of footpaths 12%
! Fix/improve unsafe sections of roads 9%
! Fix/improve edges and shoulders of roads 9%
! More/better roadside drains and culverts 8%
! Upgrade roads, bridges to cope with current traffic demands (volume, type-trucks/B-doubles etc) 1%
! Increase number of sealed roads - inside town limits 1%
! Increase number of sealed roads - outside town limits 1%
! More/better street lighting 0%
! More community consultation about roads and footpaths 0%
! Prune/trim trees/shrubs overhanging footpaths 0%
! More/better street/road signs (including position/visibility) 0%
! Quicker response to road hazards (eg. stray stock, debris etc.) 0%
! More information/notifications about upcoming road works 0%
! More/better bike paths/roller blading areas etc 0%
! Quicker response to replace/fix street lights 0%
! OTHER (See Appendix A) 5%
Newton Wayman Chong00978.Adamsville.xls.10
CITY OF ADAMSVILLECHART TEN (2): REASONS "NEEDS IMPROVEMENT" FOR 2001
- HEALTH AND HUMAN SERVICES -
NUMBER OF RESPONDENTS: 49
! Improve quality of home help 24%
! More/better support/services for ethnic/minority/disadvantaged groups (including drug addicts etc.) 20%
! Greater availability of meals on wheels outside towns 20%
! Increase resources for/availability of home help 18%
! Improve quality/variety of food in meals on wheels program 18%
! More funds/resources for programs/services to reduce waiting lists/improve access 14%
! More/better centres/facilities across the shire/in more remote towns/areas 14%
! More/better premises for health or community facilities 14%
! More resources/longer opening hours for Maternal and Child Health facilities 10%
! More/better publicity/information about available services 2%
! More de-centralisation of service provision across shire/in more remote areas 2%
! Greater availability of home help services outside towns 2%
! More facilities/resources for Aged Care (elderly)/better nursing homes 0%
! More/better activities/programs for young people 0%
! Better transport arrangements to/from health or community centres/facilities 0%
! Reduce costs of Child care/pre-schools 0%
! More frequent visits by carers/home help across shire/in more remote areas 0%
! Reduce costs of home based services 0%
! Too much support/resources for specialist programs or minority groups 0%
! More/better access to people with knowledge about specific programs/services 0%
! Improve billing or administration of fee for service programs (eg. Child care, home help etc) 0%
! OTHER (See Appendix A) 6%
Newton Wayman Chong
00978.Adamsville.xls.10
CITY OF ADAMSVILLECHART TEN (3): REASONS "NEEDS IMPROVEMENT" FOR 2001
- RECREATIONAL FACILITIES -
NUMBER OF RESPONDENTS: 96
! More/better Sporting Complexes (including pools) 35%
! Better maintenance of Sporting Fields/Grounds and/or buildings 21%
! More/better recreational activities/programs 21%
! More/better arts/cultural facilities/events in smaller towns 18%
! More community consultation about recreational facilities etc 11%
! More/better sporting complexes and/or facilities in smaller towns 8%
! More/better bike paths, skate board or roller blade facilites 8%
! More support for local sporting clubs in smaller towns 7%
! More/better facilities and resources at libraries 7%
! More/better/safer Playgrounds and/or equipment 5%
! More/better library buildings 5%
! More/better amenities in recreation areas (eg. seats, picnic tables, barbeques etc) 4%
! More/better library services/facilities (including mobile services) in smaller towns 2%
! Increase opening hours/days 2%
! Longer opening hours for Sporting Complexes (including pools) 2%
! Not enough money spent on cultural events and festivals 2%
! More facilities/activities for young people/teenagers 1%
! Larger range/greater availability of books 1%
! Less expensive recreational facilities and activities 1%
! More publicity/information on facilities and activities/programs 1%
! More/better performing arts facilities 1%
! Better/More maintenance of Parks/Playgrounds-syringes/lighting/trees etc 0%
! Improve coverage/frequency of visits for mobile library services 0%
! More/better events and festivals 0%
! Not enough support for local community groups 0%
! More facilities/activities for elderly/older people 0%
! More/better programs/activities at Libraries 0%
!Better transport arrangements to/from centralised facilities or events (sporting, cultural or other recreation)
0%
! Reduce fees/charges/fines 0%
! More specialist types of books (eg. large print, talking books, other language etc) 0%
! More helpful/friendly staff 0%
! Too much money spent on cultural events and festivals 0%
! More/better galleries/displays etc 0%
! OTHER (See Appendix A) 11%
Newton Wayman Chong
00978.Adamsville.xls.10
CITY OF ADAMSVILLECHART TEN (4): REASONS "NEEDS IMPROVEMENT" FOR 2001
- APPEARANCE OF PUBLIC AREAS -
NUMBER OF RESPONDENTS: 74
! More frequent street cleaning 41%
! Better maintenance of parks and gardens 28%
! More frequent/better removal of litter in parks and gardens 27%
! More emphasis on smaller towns 19%
! More frequent sweeping of leaves 15%
! More frequent slashing/mowing of public areas 14%
! Better maintenance of amenities (eg. BBQ's, Picnic tables, toilets etc.) within parks/gardens 14%
! More frequent spraying of weeds in open spaces 8%
! More street trees 7%
! Better landscaping/design (eg. more colour, more shady trees) 5%
! More frequent/better pruning of street trees 4%
! More public litter bins 3%
! Improve streetscapes with landscape or architectural features 1%
! Better/different types/mix of trees 1%
! More/better cleaning up of condoms, syringes etc. in parks, beaches etc 1%
! Better maintenance of beaches, lakes, rivers etc. and surrounding areas 0%
! More frequent clearing of public litter bins 0%
! More parks and gardens/open spaces 0%
! Better amenities within parks/gardens (eg. BBQ's. Picnic tables, toilets etc.) 0%
! Quicker/more frequent removal of graffiti 0%
! More frequent watering of green public areas 0%
! More/better cleaning of toilet blocks 0%
! Too much money/resources wasted on landscaping and/or streetscapes 0%
! Restrict billboards, other advertising signage and other eyesores 0%
! Better/different time of day/week for street cleaning 0%
! More/better cleaning up of dog litter 0%
! OTHER (See Appendix A) 11%
Newton Wayman Chong
00978.Adamsville.xls.10
CITY OF ADAMSVILLECHART TEN (5): REASONS "NEEDS IMPROVEMENT" FOR 2001
- TRAFFIC MANAGEMENT -
NUMBER OF RESPONDENTS: 151
! More parking facilities adjacent to shopping and business centres 73%
! More parking facilities/capacity 40%
! Less parking restrictions 9%
! Reduce speed limits in residential areas 6%
! Improve traffic management at intersections 5%
! Improve road signage - general 4%
! Improve blind spots, dangerous curves etc. on country roads (excluding highways) 3%
! More pedestrian crossings 3%
! More speed inhibitors (humps, barriers etc) 2%
! More parking enforcement/traffic officers 1%
! Restrict/discourage traffic on residential roads 1%
! More parking specifically allocated for residents 1%
! More parking restrictions 1%
! Less roundabouts 1%
! Install more traffic lights at dangerous intersections 1%
! More community consultation 0%
! Greater restriction of non-resident parking 0%
! Reduce speed limits near schools 0%
! Improved parking management around schools/more parking around schools 0%
! More roundabouts 0%
! Fewer speed inhibitors (humps, barriers etc) 0%
! Fewer parking meters 0%
! Less parking enforcement/parking officers 0%
! Improve road signage - school crossings and bus stops 0%
! More parking permits per household for residents 0%
! More courteous parking officers 0%
! More parking meters 0%
! More restrictions on parking of trucks in residential areas 0%
! Improve signage for/management of stock crossings 0%
! OTHER (See Appendix A) 6%
Newton Wayman Chong
00978.Adamsville.xls.10
CITY OF ADAMSVILLECHART TEN (6): REASONS "NEEDS IMPROVEMENT" FOR 2001
- WASTE MANAGEMENT -
NUMBER OF RESPONDENTS: 96
! More comprehensive recycling program 21%
! More frequent collection of recyclable materials 20%
! Lower fees for Tips etc. 18%
! Extend areas covered by garbage collection in areas outside townships 17%
! No garbage collection 15%
! More convenient location of tips/transfer stations/rubbish dumps 13%
! Better containers for collection of recyclable materials 9%
! More reliable Collections 8%
! No collection of recyclable materials 7%
! Any/More frequent hard waste collection 6%
! Longer opening times/days for Tips etc. 5%
! Any/More frequent collection of green waste/vegetation 5%
! Bigger bins 3%
! More education/promotion for recycling 1%
! Inconvenient location of pick-up points for garbage bins 1%
! More community consultation 0%
! Too many rules/restrictions on pick up of green waste/recycling 0%
! Spilling garbage on footpath/ road during garbage collection 0%
! Bins should be returned upright to kerbside 0%
! Being charged for waste disposal but not having a garbage collection 0%
! Better siting of tips etc (too close to residential areas) 0%
! Less restrictions on amount collected 0%
! Smaller bins 0%
! Less damage to garbage bins 0%
! Reduce cost of second/larger bins 0%
! OTHER (See Appendix A) 14%
Newton Wayman Chong
00978.Adamsville.xls.10
CITY OF ADAMSVILLECHART TEN (7): REASONS "NEEDS IMPROVEMENT" FOR 2001
- ENFORCEMENT OF BY LAWS -
NUMBER OF RESPONDENTS: 81
! Greater enforcement of fire prevention By-laws to clean up properties 37%
! Greater enforcement of animal By-laws 35%
! Greater enforcement of parking restrictions 19%
! Better attitude for by-laws enforcement officers/rangers 14%
! Greater enforcement of noise By-laws (domestic, industrial, traffic etc.) 12%
! Greater enforcement of food handling By-laws 11%
! Quicker response to reports of By-law infringements 10%
! By-laws are too stringent 5%
! By-laws are too lenient 4%
! Greater enforcement of littering By-laws 4%
! Greater enforcement of pollution By-laws (domestic, industrial, traffic etc) 1%
! Greater enforcement of footpath/kerbside trading laws 1%
! Less enforcement of parking restrictions 0%
! Greater enforcement of By-laws effecting stray stock 0%
! Fines are too high 0%
! Greater enforcement of septic/sullage overflow By-laws 0%
! Greater enforcement of stock crossing By-laws 0%
! Fines are too low 0%
! OTHER (See Appendix A) 7%
Newton Wayman Chong
00978.Adamsville.xls.10
CITY OF ADAMSVILLECHART TEN (8): REASONS "NEEDS IMPROVEMENT" FOR 2001
- ECONOMIC DEVELOPMENT -
NUMBER OF RESPONDENTS: 115
! Need more/better job creation programs employment opportunities 51%
! Not enough support for local businesses 24%
! Greater emphasis on Economic Development in general 20%
! Encourage more tourism 17%
! Not enough promotion of local businesses 10%
! Encourage more companies/industries to re-locate to the area 8%
! Economic development programs are too focussed on majors towns 4%
! Encourage more desirable industries to locate to the area 3%
! Encourage/retain key services such as GP's, hospitals and banks in rural areas 0%
! Restrict/discourage undesirable industries in the area 0%
! OTHER (See Appendix A) 11%
Newton Wayman Chong
00978.Adamsville.xls.10
CITY OF ADAMSVILLECHART TEN (9): REASONS "NEEDS IMPROVEMENT" FOR 2001
- TOWN PLANNING POLICY AND APPROVALS -
NUMBER OF RESPONDENTS: 82
! Take better account of environmental issues 30%
! Better planning policies 26%
! Council should be stronger in representing community opinion 17%
! More efficient/faster approval processes 16%
! More consultation with community 15%
! Too little regulation in heritage areas 13%
! More helpful Town planning staff 13%
! More consistent decisions 11%
! Greater enforcement of/adherence to planning policies 11%
! Greater clarity/information on guidelines and process for building application 9%
! Take better account of impact on neighbouring properties 4%
! Better planning for development of shopping areas 1%
! Less high density dwellings 1%
! Too much regulation in heritage areas 1%
! Too much residential sub-division 0%
! Not enough residential sub-division 0%
! Reduce permit fees 0%
! Too much regulation on farming properties 0%
! Greater clarity/information on guidelines and process for building objections 0%
! Too little regulation on farming properties 0%
! OTHER (See Appendix A) 9%
Newton Wayman Chong
00978.Adamsville.xls.10
APPENDIX E
METROPOLITAN AND COUNTRY RESULTS
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- LOCAL ROADS AND FOOTPATHS -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
23 23 24 23 24 2526 25
21 23 23 22
24 25 28 29 30 31 35 3521 21 23 25
!!! !!!!######
!!
!! #
##
!!
!!#
$
!!! !
!!!
######
$
1719 2324271316192223
1326
252626
202224252524 23
21
26
44466555 5 6 6 4
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
48 47 43 43 40 38 33 3453 52 50 48
29 30 33 34 36 37 41 4125 25 27 29
!!!!!!!######$
!!!!!!###### $
☺ &
0
10
2030
40
50
60
7080
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺ More positive than Total & Less positive than Total ' Same as Total
00978.SW M&C A1.xls.C1
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- HEALTH AND HUMAN SERVICES -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
28 2823 23
3030
27 2827 27
22 22
37 3948 48
3639 48 46 38 38
48 48
! ! ! ! !! ! !# # # # # #$
!!
!!
!!! ! !
# # # # # #! ! !! ! !# # # # # #
!!
! !!!
!!
# ## #
# #
$
!! !
! ! ! !! !# # # #
748 6 4 6 5 7 4 44 813
917
815 13 8 13 9
148 8
1612101712 14 17 12 12 14 19 19
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
23 19 12 1225 19 14 13 21 20 12 12
49 5365 65
46 51 60 58 52 5467 67
!!!!!!!!######
!!!!!!!!!###### $
& ☺
0
10
2030
40
50
60
7080
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺ More positive than Total & Less positive than Total ' Same as Total
00978.SW M&C A2.xls.C2
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- RECREATIONAL FACILITIES -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
26 2623 23 25 25
22 21
26 27 24 24
36 3742 43 40 41
46 48
33 34 39 40
!!! !!!!!!######!
!! !!!!!
######
!!
!!
!!
####
##
!!! !
!!##
#### $
!! !!!!!! ######
87 9912577910 5 10
161620
121514171814 16
1118
1212101512131110 14 11 15 11
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
28 26 21 21 24 22 17 1632 28 25 25
46 48 56 56 51 53 61 6343 45 51 52
!!!!!!!!!######
!!!!!!!!!###### $
☺ &
0
10
2030
40
50
60
7080
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺ More positive than Total & Less positive than Total ' Same as Total
00978.SW M&C A3.xls.C3
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- APPEARANCE OF PUBLIC AREAS -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
20 2019 17
21 2119 18
22 2119 18
37 3843 44
38 40 44 4436 37
42 43
!!! !!!!! ######$!
!! !!!! ###### $!!! !!!###### $
!!! !!!
! ######
!! !!!!! ###### $
118 791281081112 8 111213
171618141718
1419
16 16
1817141311171413 16 10 14 15
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
30 28 22 22 30 28 24 24 29 27 22 19
50 52 59 6148 51 57 58 50 52 59 61
!!!!!!!!!######$
!!!!!!!!!###### $$
& ☺
0
10
2030
40
50
60
7080
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺ More positive than Total & Less positive than Total ' Same as Total
00978.SW M&C A4.xls.C4
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- TRAFFIC MANAGEMENT AND PARKING FACILITIES -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
31 29 29 2929 29 29 28 31 30
30 30
30 32 36 35 29 31 33 33 31 32 38 36
!! !!!#####$$!!! !!!!
! ## $
!!!
!!! !!!!! ######
$
! !!! #####
1410 109121214111313 13 12
1817202121202021 19
24 22 19
66645565 5 4 5 7
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
34 33 29 31 38 35 33 35 32 31 26 28
35 38 41 40 33 36 37 38 37 39 44 42
!!!!!!!#####$$$
!!!!!!!!!##### $
& ☺
0
10
2030
40
50
60
7080
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺ More positive than Total & Less positive than Total ' Same as Total
00978.SW M&C A5.xls.C5
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- WASTE MANAGEMENT -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
21 19 17 18 17 17 16 1518 18 16 16
18 1818 16
22 22 21 2123 21 20
20
35 36 41 42 43 43 48 4738 40 45 44
39 38 44 45
31 31 36 3828 30 35 39
!!! ! ! ! ! !! ! !### # # # # # # #$$
$!!
! !! ! !
## # # #$$ $
!!
!
!!
!!! !
# ##
# #$
!
! ! !
!
!! ! !
!! !
!# ## # # # # #
# # ##$
! !!
! ! ! ! !#$ $ $
12131618117 6510412 12 8 5 3 9 5 69 519 18 14 11
161919171515 1213
141213
1616 1614 12 12
1614 13
19 18 1916
131112121720 21202022221716 17 18 23 21 19 20 21 11 13 12 14
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL GROUP ONE GROUP TWO GROUP THREE GROUP FOUR GROUP FIVE
28 28 25 22 18 17 15 1625 22 19 19 26 24 18 18
35 35 32 2838 36 33 27
51 53 58 60 65 66 69 6957 60 65 65
56 58 64 66
43 43 47 5139 43 47 53
!!!!!!!!! ! ! ! !####### # # # #
$ $ $
!!!!!!!!!! ! ! ! ! !######## # # # #
$ $ $
☺ ☺ ☺ & &
0
10
20
30
40
50
60
70
80
90
100
1998 2000 1999 2001 1998 2000 1999 2001 1998 2000 1999 2001
% o
f re
spo
nd
ents
TOTAL GROUP ONE GROUP TWO GROUP THREE GROUP FOUR GROUP FIVE
Excellent and Good Needs "some" and "a lot" of improvement ☺More positive than Total & Less positive than Total ' Same as Total
00978.SW Charts.A6.xls.C6
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- ENFORCEMENT OF BY LAWS -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
34 3433 33
34 3332 32
31 3233 30
32 3431 33
35 3634 34
34 3733 32
32 33 40 4133 35 41 40 31 35 38 41 35 35
45 4428 29
38 40 33 3140 42
!!! ! ! ! ! ! ! !! ! ! ! !### # # # # # #
!!! ! ! ! ! !! ! !!
!### # # # # # # #
# #$
!##
#
$
! ! ! !!
!! ! ! ! ! ! !# # # # # # # # # # # #
$
! ! ! ! ! ! ! !
88111399 568811 9 7 9 7 12 8 87 10 10 9 7 7
131419191919
121116151814
18 1813
18 1520
15 15 18 17 13 13
565555 6775565 6 6 5 5 6 6 6 5 6 7 6
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL GROUP ONE GROUP TWO GROUP THREE GROUP FOUR GROUP FIVE
29 27 21 20 28 27 22 2332 28 23 23 28 24 17 17
32 30 22 21 28 26 20 20
37 39 46 4738 40 46 45 37 40 44 47 40 42
52 5033 34
44 45 38 3747 48
!!!!!!!!!!! ! ! ! ! !######## # # # #
$
!!!!!!!!!! ! ! ! !######## # # # #
$
& ' ☺ ' '
0
10
20
30
40
50
60
70
80
90
100
1998 2000 1999 2001 1998 2000 1999 2001 1998 2000 1999 2001
% o
f re
spo
nd
ents
TOTAL GROUP ONE GROUP TWO GROUP THREE GROUP FOUR GROUP FIVE
Excellent and Good Needs "some" and "a lot" of improvement ☺More positive than Total & Less positive than Total ' Same as Total
00978.SW Charts.A7.xls.C7
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- ECONOMIC DEVELOPMENT -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
3030 32 32
3536 36 37
27 2728 28
21 25 28 2924 28 31 30
20 24 27 28
!!! !!!!!!#####$$
!!!
!!!!! ##
####
!!! ##
!!! !!!!!! ######
!! !!!!!! # $
1414 1517221011131619
919
232428
1922222527
22 2520
27
44334443 4 3 4 4
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
46 41 36 35 39 33 29 29
50 46 41 38
24 29 32 33 27 32 34 3423 28 31 32
!!!!!!!!!######$
!!!!!!!!!######
☺ &
0
10
2030
40
50
60
7080
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺ More positive than Total & Less positive than Total ' Same as Total
00978.SW M&C A8.xls.C8
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY SERVICE AREAS RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- TOWN PLANNING POLICY AND APPROVALS -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
34 3334 33
32 3130 31
35 3534 34
26 27 34 3626 27 34 34
26 27 35 37
! ! !! ! !# # # # # #
$ $! ! ! !! ! !
# # # # # #$
!
!! ! !! ! !# # # # # #
$ $
! ! ! ! ! !# # #
141315 15 11 16 14 15 12 1012 16
201722
1622 21
1521 17 21
15 14
44443 4 5 4 4 3 5 5
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
37 36 28 2638 37 31 30 36 34 27 24
29 31 38 4130 31 38 38
29 31 40 42
! ! ! ! ! ! !# # # # # #
$ $
! ! ! ! ! ! ! !# # # # # #$ $
☺&
0
10
2030
40
50
60
7080
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺ More positive than Total & Less positive than Total ' Same as Total
00978.SW M&C A9.xls.C9
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY PERFORMANCE INDICATORS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- OVERALL PERFORMANCE -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
31 3031 31 30 30
30 30
31 3132 31
34 37 42 43 41 44 48 4730 32 38 40
! ! ! ! ! !! ! !#
## # # #
$$ $! ! !
!! !! !
!# # # ## #
! ! ! !
! !! ! !# # # #
# #$
! ! ! !! !# # #
11510 9 6 6 412 8 77 7
22131815
21 1915 15 12
2418 17
46554 5 5 5 5 4 5 5
010
20304050
607080
90100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
31 28 22 21 25 21 16 1836 33 26 24
38 42 47 48 46 49 53 5334 36 43 45
!!!!!!!!!######$$$
!!!!!!!!!###### $
☺ &
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺More positive than Total &Less positive than Total 'Same as Total
00978.SW M&C K1.xls.K1
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY PERFORMANCE INDICATORS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- ADVOCACY -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
31 3235 35
3333
35 36
31 3235
33
29 30 37 3930 32 40 38
28 2935 39
!!! !!!!!###### $$ !!! !
!!!!
! ###### $
!!! !!!
##### $
!!! !!!! ###### $$$
!! !!!!!!! ####
118 791471071213 7 13
141523
1217
132022
1420
1321
76467665 6 5 6 5
010
20304050
607080
90100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
35 3222 20
31 27 19 2037 34
24 21
34 36 43 4535 39 46 44
32 34 41 46
!!!!!!!!!######$$
!!!!!!!!!###### $$$
' '
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺More positive than Total &Less positive than Total 'Same as Total
00978.SW M&C K2.xls.K1
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001KEY PERFORMANCE INDICATORS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- CUSTOMER CONTACT -
Excellent Good Adequate Needs some improvement Needs a lot of improvement Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
16 1614 13
15 13 13 1316 17
14 13
37 3841 40
38 39 41 4037 37
41 40
!!! !!!!######$$ !! !!####!!! !!!
!####$$
!!! !!!#####
!! !!!
!!#####
$
129 10912911101112 9 129911101191111 9 11 10 11
2827242726282424 27 24 28 23
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
23 22 18 19 23 22 19 19 23 23 18 19
61 62 68 68 62 65 68 68 61 60 68 68
!!!!!!!######
$
!!!!!!!######
' '
0
10
2030
40
50
60
7080
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
Excellent and Good Needs "some" and "a lot" of improvement ☺ More positive than Total & Less positive than Total ' Same as Total
00978.SW M&C K3.xls.K3
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001OVERALL RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- ISSUES STRONGLY INFLUENCED ASSESSMENT -
Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
35 3429 30
32 3025 27 37 36
31 31
! ! !! ! !# # # # # #
!
!!
!! ! !# # # #
# #$
&☺! ! ! ! ! !
# # # # # #$ $
515550 50 5549
5651
56 555650
1217181514 16 1521 19
12 13 14
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
NO Yes PositiveYes - Negative ☺ More positive than Total &Less positive than Total 'Same as Total
00978.SW M&C K4.xls.K4
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001OVERALL RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- DIRECTION OF CHANGE -
Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
47 4851 53 47 49
51 52
4748
51 53
!!! !!!!!!######$$$
!!!
!!
!!##
####
$$
☺ &
!!!!!!!!#
$
1412 111423
812101619
918
3635314140373633 37 38 39 34
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
☺More positive than Total & Less positive than Total 'Same as TotalDeteriorated ImprovedStayed the same
00978.SW M&C K5.xls.K5
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001OVERALL RESULTS FOR 2001 - COMPARED WITH 1998, 1999 AND 2000
- EXPERIENCED CUSTOMER CONTACT -
Statistically Significant Change
Since: 1998 ! 1999 # 2000 $
! ! ! !! ! !# # # # # #
$ $ $
! ! ! ! !! !# # # # # #
$ $ $
424643 43 45 44 4941
47 444842
5854585257 57 55 5651
59 53 56
0
10
20
30
40
50
60
70
80
90
100
1998 1999 2000 2001 1998 1999 2000 2001 1998 1999 2000 2001
% o
f re
spo
nd
ents
TOTAL METROPOLITAN COUNTRY
☺More positive than Total & Less positive than Total 'Same as TotalNO - No contact YES - Had contact
00978.SW M&C K6.xls.K6
APPENDIX F
REGRESSION ANALYSIS:
GROUPS ONE – FIVE
METROPOLITAN & COUNTRY
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001GROUP ONE
DERIVED DRIVERS OF SATISFACTION
OVERALLSATISFACTION
WITHLOCAL
GOVERNMENT
Town Planning Policy and Approvals
0.20
0.17
0.16
0.14
0.12
Appearance of Public Areas
Local Roads and Footpaths
Recreational Facilities
Waste Management
Traffic Management and Parking Facilities
Enforcement of By Laws
EconomicDevelopment
Health and Human Services
0.12
0.12 0.11 0.07
00978.SW DOS.xls.G1
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001GROUP TWO
DERIVED DRIVERS OF SATISFACTION
OVERALLSATISFACTION
WITHLOCAL
GOVERNMENT
Town Planning Policy and Approvals
0.17
0.16
0.15
0.14
0.14
Local Roads and Footpaths
Recreational Facilities
EconomicDevelopment
Traffic Management and Parking Facilities
Appearance of Public Areas
Waste ManagementEnforcement of By
LawsHealth and Human
Services
0.14
0.11 0.09 0.09
00978.SW DOS.xls.G2
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001GROUP THREE
DERIVED DRIVERS OF SATISFACTION
OVERALLSATISFACTION
WITHLOCAL
GOVERNMENT
EconomicDevelopment
0.20
0.18
0.17
0.16
0.13
Town Planning Policy and Approvals
Recreational Facilities
Appearance of Public Areas
Local Roads and Footpaths
Traffic Management and Parking Facilities
Waste ManagementEnforcement of By
LawsHealth and Human
Services
0.12
0.10 0.08 0.06
00978.SW DOS.xls.G3
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001GROUP FOUR
DERIVED DRIVERS OF SATISFACTION
Newton Wayman Chong
OVERALLSATISFACTION
WITHLOCAL
GOVERNMENT
EconomicDevelopment
0.19
0.17
0.16
0.14
0.14
Town Planning Policy and Approvals
Local Roads and Footpaths
Recreational Facilities
Appearance of Public Areas
Waste Management
Enforcement of By Laws
Health and Human Services
Traffic Management and Parking Facilities
0.11
0.10 0.10 0.10
00978.SW DOS.xls.G4
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001GROUP FIVE
DERIVED DRIVERS OF SATISFACTION
OVERALLSATISFACTION
WITHLOCAL
GOVERNMENT
EconomicDevelopment
0.19
0.17
0.16
0.15
0.13
Local Roads and Footpaths
Town Planning Policy and Approvals
Appearance of Public Areas
Recreational Facilities
Traffic Management and Parking Facilities
Enforcement of By Laws
Waste ManagementHealth and Human
Services
0.12
0.09 0.08 0.08
00978.SW DOS.xls.G5
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001METROPOLITAN (Groups 1 & 2)
DERIVED DRIVERS OF SATISFACTION
OVERALLSATISFACTION
WITHLOCAL
GOVERNMENT
Town Planning Policy and Approvals
0.18
0.17
0.16
0.15
0.13
Local Roads and Footpaths
Appearance of Public Areas
Recreational Facilities
EconomicDevelopment
Traffic Management and Parking Facilities
Waste ManagementEnforcement of By
LawsHealth and Human
Services
0.13
0.12 0.10 0.08
00978.SW DOS.xls.Metropolitan
ANNUAL CONSTITUENT SATISFACTION SURVEY 2001COUNTRY (Groups 3, 4 & 5)
DERIVED DRIVERS OF SATISFACTION
OVERALLSATISFACTION
WITHLOCAL
GOVERNMENT
EconomicDevelopment
0.19
0.17
0.16
0.15
0.14
Town Planning Policy and Approvals
Local Roads and Footpaths
Appearance of Public Areas
Recreational Facilities
Traffic Management and Parking Facilities
Waste ManagementEnforcement of By
LawsHealth and Human
Services
0.11
0.10 0.09 0.08
00978.SW DOS.xls.Country