profile fall 2013

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c o n te n t sFall 2013 • VOLUME 20 • ISSUE 7

ASSOCIATION INFORMATION 7 Message from the President, CHBA – Calgary Region 9 Message from the CEO, CHBA – Calgary Region10 Message from the President, CHBA – Alberta 11 Key changes coming in near future16 Making things happen17 Year in review18 Board of Directors28 Committee report card33 New and Cancelled Members34 In Memorium

ASSOCIATION EVENTS13 Events calendar 14 Thank you20 Par for the course21 We rocked our sales — again

COVER FEATURE: DOUG WHITNEY22 Introducing Doug Whitney

FEATURE24 Helping hands

INDUSTRY EVENTS30 Investing in industry’s

charity of choice

INDUSTRY NEWS31 Coaching for success32 Understanding the 55+ market

CANADIAN HOME BUILDERS’ ASSOCIATION – CALGARY REGION represents professionals in the housing industry. CHBA – Calgary Region has been in existence for over 60 years and is a network of professionals that manages industry issues to provide value to our members.

100-7326 10 St. N.E., Calgary, AB, T2E 8W1Tel: 403.235.1911; Fax: 403.248.1272E-mail: [email protected]: www.chbacalgary.com

Donna K. Moore | Chief Executive Officer [email protected]

Val Veldhuyzen | Director, Finance and [email protected]

Amie Blanchette | Director, Government [email protected]

David Bears | Director, [email protected]

Kathy McCormick | Profile Editor, Director, [email protected]

Habiba Gulnaz-Khalid | Accounting [email protected]

Deanna McArthur | Communications [email protected]

Susan Fordyce | Executive [email protected]

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Profile is published quarterly per annum and is distributed to every member of the Canadian Home Builers’ Association – Calgary Region.

We’d love to hear from you…Letters to the editor, article suggestions, columns, topics and opinions are all

welcome and encouraged! Please nail us a notice, saw us a yarn, measure us

a metre of your thoughts. We’ll print the best ones in the next issue.

Contact Kathy McCormick, Director, Communications

at 403.730.4255 or [email protected]

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President’s message | ASSOCIATION INFORMATION

By Douglas Whitney president, Canadian Home Buiders’ association – Calgary region

I begin in this office at a time when we are facing change, whether we like it or not.

Embracing change the key to success

The industry is changing, the political landscape is changing and many small businesses and entrepreneurs will need to respond to that change or have their very existence threatened.

The city and its surrounding region are changing and growing — something that affects everyone who lives here.

The funding process is changing, meaning challenges for businesses, governments and citizens in many ways.

The governments’ roles and policies are changing, adapting to these new changes and challenges in areas that affect the way the city grows now and into the future.

And the result is that we all must change to adapt to the new reality.

Change is difficult — but a necessary route to growth and sustainability.

On a brighter and happier note, gratefully, we have a new and younger generation rising to fill the role as leaders and innovators continuing the legacy created by the entrepreneurs that have founded the many thriving businesses in our Association. These new leaders will be responding with new and robust solutions (and more changes) that will capitalize on the changing environment that we find ourselves in.

At CHBA – Calgary Region, we, too, must change — and that is one of my mandates as I take over the office of president. I will continue with the diligent work already begun to bring in new ways to communicate to you and to add value to your membership.

The Board of Directors has created a Strategic Plan that is, first and

foremost, a guideline to ensure we are the respected voice shaping the future of the home building industry. That is our

vision and our mission goes on further to become an engaged

membership building our successful future.

I’d like to take a few moments to go over some of the

keys to our Strategic Plan and explain why we have chosen this path.

The integrity of this industry — and indeed the professionalism of our members — is of utmost importance to ensure the industry remains viable, honest, trustworthy, and ethical. It is the key to our success.

The core values of CHBA – Calgary Region define us: “We value professionalism; success; membership; integrity; relationships; and respect.”

And that is in everything that we do, from our advocacy efforts with government, to our events that add value and opportunity to members, to our awards that celebrate our successes — and more.

It is through our Association that we prosper and thrive. There is strength in numbers and one voice for one industry has impact.

Some of the changes we face are fraught with angst, with uncertainty and maybe, even with danger. Times are changing and we need to be ready to stand up for our point of view, advocate our position, negotiate for the best solution, and finally, work successfully with the outcomes.

As you are aware, this past year has had some pretty serious consequences of these changes — not always to our benefit. Yet at the same time, that can be turned to a positive. Our voice is now being heard, and I intend to ensure that we continue to be heard in a way that will positively promote our industry and keep it in high profile.

To get the job done, we need to work collaboratively with the many partnerships we have developed — and this is critical to all partners.


volunteers from 126 companies represent-ed more than one million dollars of industry consulting dedicated to the work of the As-sociation and making our industry stronger.

And I can’t say thank you enough for your commitment.

It was so encouraging to see our volunteer numbers increase again this year to 213. Each volunteer contributed to the thousands of hours spent at meetings, planning events, discussing possible solutions to issues, communicating with the municipal, provincial and fed-eral governments, and much more. Without you the work that provides so much value to our membership would not be possible.

As I looked through our list of vol-unteers, again I was so excited to see so many of our volunteers returning year after year, some have continued

difficult times of their lives. From the first day the water hit Calgary our phones were ringing off the hook and e-mail after e-mail came to our office asking, “how can I help?” And I am not surprised that even weeks after the waters receded, many of you are still out there, offering to help wherever you can.

We have recorded countless hours mem-bers have spent pumping water, serving food, ripping apart basements, and so much more.

I have never been more proud to be a part of this industry.

Thank you CHBA – Calgary Region volunteers.

ceo’s message | ASSOCIATION INFORMATION

By Donna Moore Ceo, Canadian Home Buiders’ association – Calgary region

Clockwise from top left, with Charron Ungar and Donna Moore: 35 year volunteer Mike Borkristl, 30 year volunteer Lyle Faas, 25 year volunteer David Mow, 10 year volunteers (L - R) Warren Gaul, Knightsbridge; Daryl Bodie, Double R; Rick Gratton, Brookfield Homes; Laura Parsons, BofM; 15 year volunteer Jack Rapkowski, 5 year volunteer Garth McDaniel.

Volunteers — the backbone of our Association

I was honoured to pay tribute to the many amazing volunteers that are the backbone of the Association at the 67th Volunteer Awards evening and Presidential Tribute in June.

for as many as 35 years, and still counting. I would also like to take a moment to

acknowledge our members’ work, not only for the Association, but for the many residents and communities that were ravaged by the recent flooding.

As families were devastated by the flood waters, you were there to help them push through what may be one of the most


In the midst of a strong economic year for Alberta and the residential housing industry, the floods that swept through much of southern Alberta were truly tragic.

two-bedroom unit in Calgary averaged $1,202 a month — tied with Toronto and trailing only vancouver at $1,255 a month.

• Statistics Canada’s New House Price Index (NHPI) for Calgary was up by 4.7 per cent year-over-year in April — the highest level in Canada. The national rate was 2 per cent. Regina was second at 3.9 per cent. By comparison, the NHPI for Edmonton increased 0.4 per cent year-over-year in April.

We also face industry challenges such as:• Land supply restrictions, difficulties in

the development process and red tape.• Shortages of materials and equipment

that will likely only get increasingly worse.

• Dwindling supplies of both skilled and unskilled workers.

The Association is also dealing with several industry-specific issues. These challenges and opportunities are nothing new. What changes are the specific details and of course, the people: the leaders of our municipalities, cities and province; and the

ASSOCIATION INFORMATION | cHBa – alBerta

By Dave Hooge president, Canadian Home Builders’ association – alberta

Our hearts go out to those who have lost so much. The true strength and resiliency of Albertans has shown itself like never before as recovery and rebuilding started within hours of the disaster. Those efforts will continue for years to come. For many the nightmare continues as they sort out not only how to fund rebuilding, but in extreme cases, where to rebuild. The residential construction industry is crucial to this process as we not only contribute to the cause through donations to hard-hit homeowners, but with advice, resources and manpower. As the flood fades from the front page, it is important to continue to do all we can to help those impacted.

When it comes to the current situation economically, Alberta faces challenging trends:• Statistics Canada reported that for

the sixth consecutive quarter, Alberta posted the largest population growth rate of all Canadian provinces.

• CMHC reported Calgary and Edmonton had the lowest apartment vacancy rates in Canada, at 1.2 per cent — down from 2.3 per cent in 2012. Calgary experienced the biggest rent increases in Canada at almost 8 per cent. A

Key to Alberta’s success

leaders and volunteers of our Association.Our industry has a responsibility as one

of the province’s biggest contributors to the economy to not only ensure our industry is healthy, but that we contribute to the overall well-being of the province. The decisions and legislation we advocate for or against should take into account a bigger picture that impacts the lives of Albertans positively.

In order to truly be viewed as professional, it is important that we have a consistent voice that is intent on contributing to the ongoing overall vibrancy and health of our communities, cities and regions, year after year, administration after administration.

As an industry we aim to provide affordable, diverse choices for consumers. In order to sustain a competitive economic environment that attracts business and workers, Alberta needs exactly that!

Affordable, diverse housing choices


cHBa – c algary region | ASSOCIATION INFORMATION

By Amie Blanchette Director, Government affairs, CHBa – Calgary region project Manager, VoteCalgary

Key changes coming in the near future

With summer quickly coming to an end, there are a number of issues that will take centre stage as we progress to the end of the year. Here is a quick overview of some key changes coming forward and what we’re working on right now.

Growth managementThe City of Calgary has spent the last several years in consultation with stakeholders to develop a Growth Management Framework. As this new policy nears completion, industry is working hard to ensure consumer choice and affordability is protected while considering where and how new development will occur. • A draft Land Supply Strategy has

been created that would endeavor to accommodate the ‘optimum’ amount of new communities building out at any given time. Currently this strategy is under review and indus-try is working as a stakeholder with city administration to refine these targets with increased consideration given to market demand.

• Funding and financing of new communities is also being discussed as part of the overall Growth Management Framework with recommendations coming forward towards the end of 2013. If approved, this new proposal could lead to an overhaul of the existing

levy system currently used to pay for new infrastructure.

Flood recoveryThe recent flood certainly had an impact on the industry and recovery will continue to place additional demands on available resources. Some concerns that have been identified by our members to date include:• Shortage of materials and/or

escalating cost.• Uncertainty on labour availability

for trades most active in the rebuilding efforts (electricians, HvAC professionals, drywall installers and framers, etc).

• Questions on capacity for reputable member companies to take on recovery work leading to an influx of “fly by nighters.” This can lead to a lack of credibility and trust in local members in the long term if those operators do not manage projects appropriately.

• New home builders impacted by potential delays in permits or approvals due to priority on flood recovery by city resources.

CHBA – Calgary Region has worked with our city partners to mitigate the worst of the early delays associated with resources deployed to other priorities. We will continue to monitor this situation closely in the coming months and ask all members to inform us if concerns arise.

CHBA – Calgary Region has also dedicated time and resources to promoting the RenoMark™ program during this time of rebuilding. With the media, President Doug Whitney has stressed the importance of hiring reputable companies that offer written contracts and warranties and have all the necessary insurance and licensing in place.

Changes to regulationUpcoming changes to various provincial regulations will have a significant effect on the existing residential construction process.

President Doug Whitney has stressed the importance of hiring reputable companies that offer written contracts and warranties.


• The updated Alberta Building Code will include various technical changes along with new energy efficiency requirements next year. Builders will need the specific information on these changes now to better understand how this update will impact the construction process and what the cost implications will be.

• Mandatory New Home Warranty will shortly be a requirement for all builders in the province. While CHBA – Calgary Region members have always provided third-party warranty, the levels of coverage are changing which could mean increased costs. Implementing this program may also include new processes at the approvals counter and enhanced consumer education.

• Ticketing and Administrative Penalties (TAPS) for companies and workers found in violation of safety-related regulations on job-site inspections is another program expected to be put into practice this year. Again, implementing this new system will be challenging and could significantly change the way builders continue to work with their trade partners.

CHBA – Calgary Region is working with our partners at CHBA – Alberta to provide a series of information sessions on these topics. The series will kick off with a Builder Breakfast on September 26th featuring Ross Nairn from Occupational Health and Safety to discuss the new TAPS (Ticketing and Administrative Penalties) program.

The second half of 2013 promises to be a busy one! Check our new Government Relations page on www.chbacalgary.com for the latest updates on the topics above along with summaries of other advocacy work as a result of participation with the city’s Cut Red Tape Advisory Panel, Transforming Planning and the Land Use Bylaw Sustainment Committee.

CHBA – Calgary Region continues to advocate on behalf of the residential construction industry with key decision makers while providing our members with the information and education necessary to understand and adapt to upcoming changes.

ASSOCIATION INFORMATION


SEPTEMBER 2013*

OCTOBER 2013*

NOVEMBER 2013*

December 2013*

For more information visit www.chbacalgary.com

EVENTS CALENDAR

*Subject to change

12 TO SEPTEMBER 15: CHBA – Alberta BUILD 2013 Jasper Park Lodge, Jasper, AB

24 TO SEPTEMBER 27: CHBA – Calgary Region

Safety Barbecues Various Locations

26 Builder Breakfast Glenmore Inn

1 CHBA – Calgary Region

Dinner Meeting Lobster Night Coast Plaza Hotel & Conference Centre

31 Builder Breakfast

Glenmore Inn

1 CHBA – Calgary Region SAM Awards Entry Deadline

Advertising & Marketing, Developer, Sales Achievement, Renovator, Partner

www.samawards.com

20 Professional Development Seminar

TBA

28 Builder Breakfast

Glenmore Inn

4 CHBA – Calgary Region

Mix & Mingle Coast Plaza Hotel

15 CHBA –Calgary Region

Children’s Christmas Party TBA


ASSOCIATION EVENTS | President’s awards President’s awards | ASSOCIATION EVENTS

By Deanna McArthur Communications assistant, CHBa – Calgary region

Rookie of the Year AwardThis award recognizes a member who has made an outstanding contribution in his or her first year as a Director of the CHBA – Calgary Region. This year’s recipient was Wendy Jabusch, Brookfield Homes.

Maple Leaf AwardPresented annually to a non-builder member in recognition of his or her

Members recognized for their contributions Thank you

The last monthly meeting of the 2012-2013 year was a tribute to outgoing President Charron Ungar, who presented Presidential Awards to CHBA – Calgary Region members for their dedication, help, advice, and support to him during his term. The award recipients are as follows:

dedication and outstanding service to the Association, this year’s award went to Carol Oxtoby, Heritage Pointe Properties.

Beaver AwardPresented to a builder member in recognition of his or her dedication and service to the Association, it was awarded to Doug Whitney, Crystal Creek Homes.

Bob Ward Memorial AwardIn recognition of Bob Ward, one of our long-serving and most dedicated volunteers, this award is presented each year to a CHBA – Calgary Region volunteer who has provided services to the Association of more than 20 years. This year’s recipient was David Litwiller, Litwiller Renovations and Custom Homes.

Distinguished Service AwardsThese awards recognize exceptional dedication and human resource service to the Association by a member or members during the past year. Recipients were Garth McDaniel, Astoria Renovations; Keith Kurcharski, Artistic Stairs; and John McCoy, Ultimate Renovations.

Wendy Jabusch — Rookie of the Year — with Charron Ungar

Carol Oxtoby — Maple Leaf Award — with Charron Ungar

Doug Whitney (L) — Beaver Award — with Charron Ungar


President’s awards | ASSOCIATION EVENTS

Bill Beattie Memorial AwardThis prestigious award is presented to member companies or individuals who have contributed to the over-all good of our industry through their contributions to the community at large. Albi Homes Ltd. took this year’s honour.

President’s AwardThe President’s choice of a member who has made the most outstanding contribution of achievement in the best interest of the CHBA – Calgary Region and its members was Myke Thomas of the Calgary Sun.

Outgoing Director AwardsGiven to the Directors who have completed their term serving on CHBA – Calgary Region Board of Directors, the following recipients were honoured: Carol Oxtoby, Shane Wenzel, Laura Parsons, Jim Stinson, Marion Murray, and Blaine Wickerson.

Rooftopper of the Year Award:This award recognizes the member who recruited the most new members in the term. This year’s winner was Charron Ungar, Homes by Avi Urban.

L-R: Garth McDaniel, Keith Kucharski, John McCoy — Distinguished Service Award — with Charron Ungar

Allan Klassen (R) accepts Bill Beattie Memorial Award for Albi Homes — with Charron Ungar

Myke Thomas (R) — President’s Award — with Charron Ungar

Charron Ungar — Rooftopper of the Year Award — with Donna Moore

L-R: Blaine Wickerson, Marion Murray, President Charron Ungar, Laura Parsons, Shane Wenzel, Carol Oxtoby, Jim Stinson — Outgoing Directors


ASSOCIATION INFORMATION | 2012-2013 corPor ate sPonsors

Corporate sponsors provide ongoing support

Making things happen

A big thank you to our corporate sponsors who helped CHBA – Calgary Region to continue to provide value to our members.

This year was very successful and was full of some great events that allowed members to learn, network and stay up-to-date on industry news and changes. Special thanks to:

Augusta Fine HomesStarting as Augusta Homes in 1998, the company won numerous awards for the quality and character of their homes, including seven consecutive Consumer Choice Builder Awards as well as the JD Powers Award. Now Augusta Fine Homes, the company’s projects can be found in some of Calgary’s most sought-after communities and allows for homebuyers to customize their home to fit their needs.

Brookfield HomesUnder the umbrella of Brookfield Residential Properties, the 20-plus year-old Brookfield Homes is active in both multi-family and single-family developments and continues to take pride in creating stylish homes at affordable prices. They focus on making every customer’s homebuilding experience positive from start to finish, creating great places to live at fair prices, being progressive and evolving as a company, and building in vibrant, thoughtfully planned and amenity-rich neighbourhoods.

Keystone ExcavatingAfter 50 years, Keystone is still a family-owned company that is focused on its quality of work and unsurpassed safety. It prides itself on being leaders in innovation and being environmentally responsible. Community awareness is one of Keystone Excavating’s core values, and it regularly supports, sponsors or donates to several organizations including the Mustard Seed Calgary, Ronald McDonald House, Kids Cancer Care, and many more.

Shane HomesBuilding new communities in and around Calgary for more than 30 years, Shane Homes is based on providing quality workmanship, engaging in fair and honest business dealings, providing good value to customers, and giving back to those who need a helping hand in the community. Shane Homes is involved with many community initiatives such as the Peanut Butter Classic Golf Tournament, Alberta Children’s Hospital Home Lotto, the Calgary Minor Soccer Association, and many more charities.

Homes by AviBuilding award-winning new townhomes and houses since 1978, Homes by Avi has expanded from Calgary, to Edmonton and Austin Texas. This year, Homes by Avi was the Consumer Choice winner for the fourth year in a row and also took home SAM awards for Best New Home $535,000 - $599,999 and Best New Home $350,000-$399,999. Dedicated not only to building quality homes, but also to community involvement and local support, the Stampede Rotary Dream Home Lottery is just one of many community initiatives that Homes by Avi is a part of.

Jertyne Interior Services Ltd.In the insulation and drywall contracting industry since 1994, Jertyne Interior Services Ltd. strives to deliver excellence in all that they do. Growing from just three employees to over 50 staff members providing service to over 25 home builder customers, Jertyne focuses on developing innovative ideas, creating and maintaining lasting partnerships and achieving high levels of customer satisfaction.

Thank you sponsors!



•Rollin Stanley, new general manager of planning, development and assessment at the City of Calgary, spoke at the September 2012 dinner meeting of his vision for the future of the city;

•Premier Alison Redford was keynote speaker at the January 2013 Economic Forecast Dinner Meeting;

•SAM Awards had another record year for submissions — 758 entries from 105 companies, close to two dozen of which were either new members or new to submitting to the SAM Awards. The Gala had more than 1,600 people attend;

•Sales experts from the U.S. returned with their enthusiastic Rock Your Sales Rally that included a component for sales managers for the first time;

| ASSOCIATION INFORMATION

Year in review2012/13 had lots of highlights for CHBA – Calgary Region

•A joint UDI – Calgary and CHBA – Calgary Region luncheon had controversial and informative Calgary Sun columnist Rick Bell as guest speaker;

•Social Media workshops were held with CHBA – Calgary Region communications assistant, Deanna McArthur, leading people into the world of Facebook and Twitter;

•The Student House Design Competition: 41st annual, $8,000 in scholarships to students from SAIT and high schools;

•RenoMark™ Renovation and CHBA – Calgary Region Infill Builders Tours (Spring and Fall) involved 16 homes, seven of which were infill homes. This broadening of the scope of the tours is adding value to the infill builders, who are often smaller members;

•New RenoMark™ website launched;

•HomExpo – once again provided visitors with a Consumer Directory (the cover of which was a very popular contest for members’ children to submit a drawing of a neighbourhood or their home) in a reusable CHBA – Calgary Region branded bag;

•Calgary builders fared very well at the national SAM Awards, with Albi Homes taking the Grand SAM Builder of the Year;

•ThenewbrandingoftheYoung Guns (formerly the Associate Board) culminated with a successful Mentorship Luncheon with a dozen industry leaders and 90+ attendance;

•Safety barbecues were held near construction sites with a mini-tradeshow of safety equipment and organizations represented.

A. Premier Alison Redford at the Economic Forecast Dinner Meeting.

B. SAM Builder of the Year, Calbridge 2010 Ltd.

C. Dave Hooge serving lunch at a safety barbecue.

D. Winning artwork for the 2013 Consumer Directory cover.

A

C

D

B

By Kathy McCormick Director, Communications, CHBa – Calgary region


BOARD OF DIRECTORS

EXECUTIVE:PRESIDENT Doug Whitney Vice President, Sales Crystal Creek Homes Inc.

FIRST VICE-PRESIDENT Wayne Copeland Sales & Marketing Manager Double R Building Products Ltd.

SECOND VICE-PRESIDENT Larry Thomson President/Owner Calbridge 2010 Ltd.

SECRETARy/TREASURER Wendy Jabusch Vice President Calgary Housing Brookfield Homes

PAST PRESIDENT Charron Ungar President Homes by Avi Urban (2006) Inc.

ChIEF EXECUTIVE OFFICER Donna Moore Canadian Home Builders’ Association – Calgary Region

ThE REST OF ThE BOARD OF DIRECTORS:Roger Duurtsema Director, New Construction & Dealer Sales Gienow Windows and Doors

Glenn Edwards Vice President Carolina Homes

Canadian Home Builders’ As sociation – Calgary Region

Board of Directors for 2013 - 2014


BOARD OF DIRECTORS

Canadian Home Builders’ As sociation – Calgary Region

Marion Murray Vice President Hopewell Residential Communities LP

Larry Noer Vice President Jayman MasterBUILT

Laura Parsons Area Manager Business to Business Bank of Montreal

Wilf Richter Vice President – Planning and Government Relations Mattamy Homes

Jim Stinson Partner Astoria Homes Ltd.

Howard Tse President Cedarglen Homes

Shane Wenzel President Shane Homes Ltd.

Blaine Wickerson President Prestige Railings and Stairs Ltd.

Board of Directors for 2013 - 2014


By David Bears Director of programs, CHBa – Calgary region

ASSOCIATION EVENTS ASSOCIATION EVENTS

Par for the courseFun the name of the game at Fairmont Golf Classic

For 27 years, members of CHBA – Calgary Region have gathered for golf and good times. Fairmont Golf Classic 2013 upheld that tradition. Huge interest in attending was expressed early on with around 160 people in the draw for open spots. By check-in, over 300 were able to spend two days networking in the mountains and on the courses while a good number who wanted to be there were forced to stay home and hold down the fort. Builders, renovators and developers made up 30 per cent of guests with service professionals and supplier/manufacturer/trade members bringing the rest of the fun to the iconic event.

Winners abounded with daily hole prizes

Daryl Bodie and Dan Tillipaugh of Double R Building Products

on both Mountainside and Riverside courses, tournament flight winners and of course the tournament low gross competition and legendary horse race.

Congratulations to Karl Parrington of Artistic Stairs on his sixth win of the Pat Adderson Memorial Cup as the low gross champion. After holding the crystal cup that many times, it is easy to attest to Karl’s natural talents, but to be that good; we suspect it is well supported by an enviable job description!

The same might be suspected for the team of Anul Patel (ReidBuilt Homes) and Scott Lorencz who were teamed up to win the Frank Lindsay Memorial Cup in recognition

of an incredible showing in the horse race. Sincere thanks go out to those 54 member

companies that stepped forward to make this year’s Fairmont Golf Classic possible, including tournament sponsor, Double R Building Products. You all have a special place in our hearts as well as much deserved guaranteed spots.

Pat Mandryk of Dannburg Floors glares down a retreating Sam Ahn of Cedarglen homes

Tournament winner Karl Parrington of Artistic Stairswith caddy, Craig Wingerak of Mint Flooring (L to R) Scott Lorencz and Anul Patel win the race

Umbrellas were the trendy accessory


ASSOCIATION EVENTS ASSOCIATION EVENTSASSOCIATION EVENTS

We rocked our sales — againExperts provide strategies to build your business

Over 150 members came to hear the all new tips and tricks from the experts and many attended the new special program that catered exclusively to sales managers.

Oliver, aka the Digital Diva, touched on how to be more effective with follow-up through the use of technology. She shared tips to engage customers such as: • Understanding clients’ wants and needs

and showing them that you have taken the time to get to know them;

• Making your message more about the customer;

• Keeping messaging and follow ups short and sweet.

(L to R) Melinda Brody, John Palumbo and Meredith Oliver

Melinda Brody Meredith Oliver

The crowd at the Sales Rally

Sales gurus Melinda Brody, Meredith Oliver and John Palumbo rocked the Mount Royal University Leacock Theatre stage again this year with their high energy, informative Rock Your Sales Rally that provided attendees with new strategies to give their sales an immediate boost.

Brody, president of Melinda Brody and Company Inc., shared results from her firm’s annual Benchmark Study with the crowd, which revealed how top producers scored on demonstrating, presenting and closing.

Palumbo has closed over one billion dollars in real estate sales and shared some of his secrets with the crowd and debunked some of the oldest sales myths. As an example, up-selling is not the most effective way to make a sale. Rather, a more successful form of sales is down-selling a product because you build a relationship with your customer by showing them you have their best interest at heart.

John Palumbo


COVER FEATURE

If you provide a quality product and good service, then deliver what you promise, every day of your life you can be excited about your career choice.

Introducing Doug Whitney

He’s one of that rare breed — a born and raised Calgarian. “I remember when you left town to go to places like Midnapore, Montgomery or Bowness,” says Doug Whitney, Canadian Home Builders’ Association – Calgary Region’s latest president.

“Things have certainly changed, but one thing has remained: people in Alberta are still as caring about their neighbours as they always were.”

We spent some time with Whitney to find out more about the 66th president of our 640-plus membership for the 2013-2014 term. Here is that conversation:

homebuilding industry as a sales person sitting show homes where we only had Fridays off.

As the kids got older, I switched to golf — probably one of the best things I ever did because Deb golfs as well and we play together a lot.

Question: Yes, a busy life, no doubt. Do you have any personal goals? Answer: One of our life goals was to hang up our spurs for a while one day to serve a mission for our church (Church of Jesus Christ of the Latter Day Saints). That opportunity came in 2008. We cashed in what we had and dedicated two years to this goal and ended up in Peru.

We worked on three different building projects, including building a church and houses for over 400 people who lost their homes during the 2007 earthquake there. I spent much of my time training locals in the church on leadership skills.

It was a phenomenal two years where every day was an adventure.

Question: So you have been involved in residential construction for a long time. What prompted you to go into that career? Answer: When I was young, I worked in the oil patch, but couldn’t see myself doing

Your CHBA – Calgary Region 66th President for 2013-2014

Question: Tell us about your home life. Answer: Just come to my office (where he is vice-president of sales for Crystal Creek Homes) and you’ll see why my days are filled with happiness. I have four sons who are all married and live in the Calgary area — and I have nine grandchildren from a year-and-a-half to 11 years of age. All of the grandchildren’s pictures are hanging in my office watching their grandfather to make sure he is doing the right thing.

My wife, Debbie, and I will have been married 41 years this December.

Question: With that busy family life, it’s pretty much a moot question: What are your hobbies? Answer: (laughing) Yes, we are busy — but I do have a passion that has changed over the years. When the kids were young, I’d take them out of school every Friday, much to the teachers’ dismay, and we’d all go skiing — snow in winter, water in summer. That was when I first got involved in the


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Crucial to Calgary economyHome building industry

The latest research through our national Canadian Home Builders’ Association reinforces the value of our industry to the economy of Calgary, Alberta and, indeed, Canada.

The latest statistics show that the residential construction industry last year accounted for 37,200 jobs in Calgary in new home construction, renovation and related fields — one of the largest employers in the Calgary region! $2.3 billion in wages show up as purchases across the whole local economy, and people spent a further $5.7 billion in investment value for their homes — HOMES which represent the largest financial

COVER FEATURE

It is a great honour to give back to the industry that has been so good to me over the years and I am committed to serve our members to the best of my ability.

Quote from Doug Whitney, president of CHBA - Calgary Region, in his June 13 speech

that forever, so I got a job selling new homes. That was more than three decades ago and I’ve never looked back since. I have had several senior management positions with companies that included Albi Homes, The Sterling Group of Companies (a Qualico Company,) Jayman MasterBUILT, Jager Industries, and Aspen Homes.

In this industry, if you provide a quality product and good service, then deliver what you promise, every day of your life you can be excited about your career choice. You’ve worked with a high degree of integrity and honour to help someone situate their family in circumstances that are happy and they can be proud of — and that’s quite an accomplishment.

Question: Your extensive experience will be a definite asset to your new role as president of our organization. Tell us why you decided to take on this role. Answer: Part of my involvement and commitment to the industry includes my long- standing support and service with CHBA – Calgary Region. I have been SAM

investment many people make in a lifetime.“We are an important industry — an

economic engine driving this city, this province and this country — and we need to be heard. We are evolving, just as the world around us is changing.”

Doug Whitney, president of CHBA - Calgary Region

Task Force chairperson, served three terms on the board of directors and three years on the board executive.

It is a great honour to give back to the industry that has been so good to me over the years and I am committed to serve our members to the best of my ability. I’d like to thank everyone for their support and encouragement to take on this role, particularly my wife and Justin Bobier, president of Crystal Creek Homes.

Question: You are already starting your year with many challenges facing our industry. What do you see for 2013-2014? Answer: Without a doubt, this is a time of change in almost every aspect of our business. You will see some of this outlined in the excerpt from my first speech to our membership at the June Dinner Meeting that’s also in this issue.

The devastating flood in June brings yet another whole set of challenges to our industry.

We are proud of the industry’s response to the disaster and how they are continuing

to support the cause. We encourage folks looking for contractors, renovators or builders to visit our website at www.chbacalgary.com and www.renomark.ca where you will find our member listing plus many useful tips in dealing with the aftermath of the flood.

Along with this we will have to deal with the 2013 flood recovery and have begun work on a strategy to be nimble in responding and informing our members of any shortages or issues that will impact their businesses.

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FEATURE | y yc Flood


Helping handsCHBA – Calgary Region members help to raise over $1.6 Million in flood relief

Flood waters rushed through Calgary and Southern Alberta in late June, causing the evacuation of 26 communities and affecting about 110,000 Calgarians.

As the Bow River raged at 2,400 m3/second, eight times its regular flow and more than three times the rate of the 2005 flood, and the Elbow River surged to 1,240 m3/second, 12 times its regular rate and more than three times the rate of the 2005 flood, the City of Calgary and the Province of Alberta faced one of the most devastating floods in our history.

Waters washed away roads, ruined train tracks, filled the Saddledome, and engulfed homes in many communities, filling basements and destroying walls, carpets, appliances and anything else in its path.

And as the rain stopped and homeowners began the difficult tasks of returning to their homes to assess the damage, our members were alongside those

Alberta Hardwood FlooringVolunteers

ANHWPVolunteers and donationsto the calgary Food Bank

Apex/Excelmatching donations of staffto the canadian red cross

Artistic StairsFive-ton truck and installersto help family in High river

Asbestos Busters4 staff and $10,000 worthof asbestos remediation

Birchwood Properties$5,000 to the canadian red cross,Volunteers and various equipment

Bragg Creek Dental via Home Solution Corp.$500 donated to the canadian red cross

Brookfield Residential119 volunteers, trucks, equipmentand Food Bank collection drive

Bucci Group of Companies$10,000 to the canadian red cross, $1,000to community association and furniture

Canada Lands Company$100,000 donated to the canadian red cross

Canyon Plumbing and Heating$10,500 donated to the canadianred cross, Food, supplies, volunteers, and 30+ sump pumps

Cardel Homes$10,000 to the canadian red cross,trucks, garbage bins and a BBQ lunch

Carlisle Group$10,000 donated to the canadian red cross

Cedarglen Homes$10,000 donated to the canadian red cross, sump pumps, bobcats, trucks and volunteers

Convoy Supply Ltd.$4,200 donated to the canadian red cross

Crystal Creek Homes$7,454 donated to the canadian red crossand $14,000 in furniture to the Kirby centre

Crystal Waters Plumbing CompanyVolunteer plumbers to help clean out basements

Custom Electric30 volunteers to assess damage

ANhWP and PhBI - (L) to (R) Diane Mann,Nicole Chapman, Caitlin DeBoer at Siksika Nation

Brookfield Residential volunteers

Here is a list of some of our members based on member input responding to our request for information, who lent a helping hand during this difficult time:

Albi Homes & Albi Renova$10,000 and served hot meals to 1,200 peoplein Bowness, volunteers, sent communitycruiser to affected communities

Aldebaran Enterprises Inc.$5,000 donated to the canadian red cross

All Span Building Systems Ltd.$10,000 donated to the canadian red cross

All Weather Windows$10,000 donated to the canadian red cross

Alloy HomesVolunteers cleaned outbasements in affected areas


y yc Flood | FEATURE

D.A. Watt Consulting$1,500 donated to the canadian red cross

Deer Bridge Plumbingsump pumps

Detailed Home Remodelingwater and food to High river

Diamond Fireplaces Distributors Ltd.$10,000 donated to the canadian red cross

Douglas Homesconstruction bins for garbage disposal

Dundee Developments$18,000 in food gift cardsto residents in High river

Eaton Industries Canada$50,000 donated to the canadian red cross

Ecostone Products$1,000 to the calgary Foundation Flood rebuilding Program. $1,000 to High river Family

Emco2,500 water filtering jugs and 200 faucet- mounted filter systems.

Evans2 Design Groupsump pump and generator

Federated Insurance:$7,000 donated to the canadian red cross

Federated Insurance together with Fairfax$200,000 donated to the canadian red cross

Gemini Group Inc5 volunteer employees to help with demolition

Genesis Land Development Corp$62,000 donated to the canadian red cross

Genstar$50,000 donated to thecalgary Zoo flood relief effort

Gienow Windows & Doors and Ply Gem$25,000 donated to the calgary Foundation rebuilding fund by gienow windows & doors and employees. $13,000 donated to the canadian red cross by Ply gem and employees. Both companies donated delivery van, 5-tontrucks, volunteers, and a food drive

Heritage Pointe Properties Inc.$50,000 to the town of High riverflood relief and volunteers

Hillson Homes$100 donated to samaritans Purse and volunteers to remove material fromsites and unload truck of debris

Home Solutions Corporation$10,000 donated to the canadian red cross

Homes By Aviover 150 volunteers, opened show homes as donation drop off points, donating moneybased on staff contributions

Hopewell Group of Companies$55,000 to ywca recovery efforts and $20,000 to the calgary Zoo rebuilding campaign

Hopewell Residential$3,000 for food trucks to serve staff volunteers

Horizon Heating Ltd.$2,500 to leukemia & lymphoma society of canada and waiving diagnosis fees for repairs

Idea Group$100,000 donated to the canadian red cross

InfinIT Inc.it services

Inland Concrete$50,000 donated to the canadian red cross, volunteers and food bank collections

Colleagues of heritage Pointe(L to R) Ted Stack, Alexis Johnston, Steve Richardson, Carol Oxtoby, Bill MacDonald

residents offering manpower, expertise, tools, equipment, supplies, food and money to aid them in their long road to recovery.

“The response to the flood was very uniquely Calgarian,” said John Pomeroy from Crystal Waters Plumbing Company. “There was an incredible outpouring of support for the people devastated by this event.”

E-mails and phone calls rushed into the CHBA – Calgary Region office offering everything from garbage bins, to sump pumps and even offers of places for evacu-ated residents to stay. Over $1.6 million was donated to various charities’ and organizations’ flood relief programs. And that didn’t even include the many, many volunteer hours, services, equipment, and

other donations that were made by our members.

“We know the clean-up is only the first step,” said Trent Edwards, chief operating officer of Brookfield Residential Properties in Alberta. “The rebuilding and reviving will take dedication and collaboration, and Brookfield will do whatever it takes to help rebuild this amazing city we call home.”

Even in the most devastating circumstances, the resilience of the city shone through, and spirits remained high during the clean up.

“My team in Mission said that the sewer was up seven or eight feet in the basement,” said Mike Lammers from Lynx Mechanical. “Everything was gutted. But

even in all of that carnage, some of the younger volunteers found a way to have some fun with a good old-fashioned mud fight, putting a smile on everyone’s face.”

A special thank you to everyone who helped with the flood relief efforts, including the Calgary Police Service, The Calgary Fire Department, the City of Calgary, and all of the first responders who worked tirelessly to ensure the safety of the public.

Here is a list of some of our members based on member input responding to our request for information, who lent a helping hand during this difficult time:

Gienow and Plygem volunteers

Great Canadian Roofing and Siding16 volunteers to help in the flood relief efforts

Gunthers Building CenterVolunteers, discounted pricing on merchandise and free delivery for qualifying purchases


FEATURE | y yc Flood

McKee Homes Ltd$5,000 donated to the canadian red cross

McKinley Masters14 dumpster bins and a dump truck

Millenium Plus Homes LtdVolunteers to help demolition and clean up

Morrison Homes$75,000 donated to the canadian redcross in memory of Frank morrison,volunteers and trucks

National Bank$25,000 donated to the canadian red cross

New Concept Management Inc$500 donated to the canadian red cross,manpower and leather couch set

New West Group of Companiesgarbage bins, volunteers and food

Oak Manor HomesVolunteers to help gut two basements

Prominent Homesemployee volunteers and food donations

Qualico, Broadview, NuVista and Sterling Homes$100,000 donated to the canadian redcross builders, will double employee donationsand Qualico will match total

Rustic Creek HomesVolunteers, fans, pumps, bins,shovels, and trucks to haul garbage

Rykell Homes Ltd.$500 donated to the canadian red cross

Shane Homes$100,000 community disaster assistanceFund, 12 generators & volunteers

Stone Guys6 volunteers, 5 trucks, tools, equipment,free living for a High river family

Superior Cabinets$5,000 donated to the canadianred cross and volunteers

SymcorHeavy-duty work gloves

The Kunz Group Incgarbage dumps and volunteers

Timber-Tech Truss Incgarbage dumps, lunches, volunteers,donations of food, and other supplies

Trail Appliances$100,000 donated to the canadian redcross, $25,000 to treaty 7 First nations, collecting food bank donations

Trickle Creek Custom Homes$2,000 donated to the canadian red cross

Trico Homes$50,000 donated to the canadian red cross, $10,000 donated to the Food Bank $5,000 tovictim in High river, and 70+ volunteers

Ultimate Renovations25 volunteers, 10 pickup trucks,2 dump trailers, 2 cargo trailers

United Drywalldump truck, bobcat and volunteers

University City Condossponsored sunnyside survivor party

Veranda Estate Homes Inc.2 pumps

Western One Rentals and SalesVolunteering and various equipment

Western Sulfur Remelters Ltd$3,000 donated to the canadian red cross

Westridge Cabinets Ltd.cabinetry and services totaling $100,000

Willowbrook HomesVolunteers

Wolseley Inc.sump Pumps

Wolverine Custom HomesVolunteers in elbow Park and High river

list as of august 1st, 2013 based on inputfrom members. check www.chbacalgary.comfor updated information.

Kern Industries

Shane homes volunteers

List of some of our members, who lent a helping hand during this difficult time (Continuation)

Jade Stone Ltd.$5,000 donated to the canadian red cross

Jameswood Homes Inc.Volunteers, free labour and various equipment

Janssen Homes$2,500 to the canadian red cross, $2,500to samaritans Purse and $1,000 toemployee affected by the flood

Jaymack Custom HomesFree use of fan and generatorto High river residents

Jayman$50,000 donated to the canadian redcross, $40,000 worth of food truckservice and over 15 volunteers

Jigsaw Homes8 employee volunteers andsupplies to help with clean up

Kern IndustriesVolunteers to help with clean up in High river

Keystone Excavatingteams and equipment sent to High river

Landmark Group of Builders$50,000 donated to the canadian red cross, tools, supplies, trucks and volunteers

Landstar Corporation$30,000 donated to the canadian red cross

Legacy Kitchens$15,000 donated to the canadianred cross and 40 volunteers

Livello Custom HomesProviding free labour for anyflood clean up projects

Lux Windows and Glass LtdVolunteers, two service vans, garbagebins, fans, and other equipment

Lynn Donaldson & Associates$1,000 donated to Bragg creek,volunteers and vans

Lynx Mechanical10–12 sump pumps and plumbersto help with plumbing dismantling

M2i Development Corp.delivered food, volunteers anddonated clean-up gear

Mattamy Homes$100,000 donated to the canadianred cross, manpower and equipment

Star Building MaterialsVarious clean-up products and lunch for volunteers totaling about $2,000

Star Plumbing Inc$5,000 donated to the canadianred cross and 4 sump pumps

Stepper Custom HomesVolunteers and supplies to help a High river family; 500 lb food and 30 bags clothing; volunteers and staff and trade contributions to canadian red cross and flood relief

Trico homes volunteers


ASSOCIATION INFORMATION |

Builder & Trade Loss Prevention CommitteeAlong with the successful presentation of four Safety Barbecues in September of 2012, the sub-committee created a landing page for members on the CHBA – Calgary Region website; with the participation of Calgary Police Service updated the format of monthly Builders’ Watch reports with more data regarding the nature of workplace losses due to criminal activities. The committee continues to increase the scope of information available to members on the landing page and is currently working on a re-design of the Builders Watch/Safety Information poster with updated contact information and medical assistance directories.

Economic Research CommitteeOne of the larger committees comprised of volunteers from all aspects of residential construction met monthly to discuss economic trends and was actively involved in research analysis and projection of all levels of economic forecasts related to the residential home building industry.

Condo and Multi-Family CommitteeThis committee has been active in lobbying for a clearly-defined and transparent building-permit-cost-calculation process. CHBA – Calgary Region has asked that consideration be given to a flat-fee Building Permit charge for various

multi-family built forms, no longer requiring construction cost submissions, which would save time and money on all sides. We are pleased to say we expect this new process to be instituted by January 1, 2014. The committee also was involved in ongoing meetings with senior city management on process, planning and policy issues, including six-storey wood-frame construction.

Human Resources CommitteeThe committee continues to make progress in its goal of establishing the industry as the choice of job seekers. CHBA – Calgary Region has partnerships and sponsorships with various educational institutions, including this year’s sponsorship of two camps at SAIT. The committee oversees the annual builders’

salary survey and discusses human resource issues across the industry.

Inner City Builders CouncilAs city policies emphasize inner-city redevelopment, initiatives this year included consultation on Land Use Bylaw amendments, Cut Red Tape Initiative and providing support to the Land Use Bylaw Sustainment team, as well as Transforming Planning, Growth Management Framework, Subdivision and Development Appeal Board review, and site safety within the established area.

Membership CommitteeThe year saw an increase in Association membership from 620 to 639 members. The

Committee report cardMembers get top marks for participation, and results



ASSOCIATION INFORMATION | | ASSOCIATION INFORMATION

committee has taken an active role in reaching out to prospective members to share insights to the benefits offered by Association involvement and to those coming up for renewal to discuss their member experience and continued involvement in the Association. The committee has also participated in the presentation of seven dinner meetings for almost 1,800 attendees.

Renovation CouncilThe committee oversaw the organization and execution of two RenoMark™ Renovation and CHBA – Calgary Region Infill Tours. The events provide the public with an opportunity to see a successful renovation or infill first hand, speak with company representatives who undertook the projects and raise the profile of the RenoMark™ and Association brands. The RenoMark™ website was updated with new functions, graphics and information for the public seeking reputable renovators.

Safety CommitteeThe Safety Committee continues to offer feedback and direction on a variety of safety-related issues such as COR/SECOR requirements, WCB changes, Alberta Occupational Health & Safety initiatives, local school programs, Safety Barbeques and, most recently, working with city partners to address safety concerns and fencing requirements around excavation sites.

SAM Awards CommitteeEntries to the 2012 SAM Awards program hit record levels with 758 entries submitted

by 105 companies. With 77 companies on the finalist list, the 61 awards landed in the hands of 37 companies. The April 13, 2013 gala entertained over 1,600 guests with emcee duties performed by author, comedian and television host, James Cunningham, and musical production numbers by Groove Academy and Underground Circus.

Sports and Recreation CommitteeWith a sold-out 2013 Fairmont Golf Classic just behind them, the committee spent the year reviewing its event offerings through an extensive member survey and feasibility

study based upon feedback. The committee looks forward to introducing a number of new activities to support networking among members in the coming season.

Sustainable Builders CouncilThe Council volunteers have taken part in various stakeholders’ sessions and have been asked to provide comment on numerous sustainable development issues, such as the EnerGuide program and energy-efficiency requirements in the Building Code. The committee also commented on the city’s Sustainable Development Inventory Program and organized an educational breakfast session for members on emerging technologies.

Technical CouncilThe Technical Council reviewed or commented on a variety of issues, such as on-line permit changes and amendments to the upcoming code concerning energy-efficiency requirements. They also participated

in stakeholder sessions regarding new inspection processes and brought up industry concerns to City of Calgary partners on a variety of topics.

Young Guns (formerly Associate Board)A new branding of the Young Guns included new strategies to get more young people involved in the Association. This included not only the name change, but a call to action to increase membership in the 30-45-year age group. A Halloween networking event and a very successful Mentorship Luncheon with more than 90 people were held.


INDUSTRY EVENTS | c algary Home Builders Foundation

By Val Veldhuyzen Director, finance and administration, CHBa – Calgary region Staff liaison, CHBf Board of Directors

Investing in industry’s charity of choice

The answer is not simple to calculate. By the

numbers, we can estimate over 6,700 individuals have

directly used and benefitted from the safe facilities that

CHBF has built. But what about extended family, communities, economic impact, and the lightening

of the burden on hospitals or social agencies that have benefitted from our works? While we may never know the exact numbers, it is a good reminder that investing in Calgary Home Builders Foundation is as important as ever.

As a charity, we tend to focus on the current and next projects that we are working on. From time to time, it is important to revisit our past projects and be reminded of the impact that we as an industry have made on

How many people has Calgary Home Builders Foundation helped in its 27-year mandate?

the lives of those less fortunate.As an example, Alice Bissett Place,

completed in 2009, was awarded Building of The Year in the category of 101+ Units by the Calgary Residential Apartment Association. In presenting the award, the CRAA noted that some of the features of the building that were of particular note were overall curb appeal, the energy efficiency initiatives, the number of accessible units, and the level of security features. These accolades are a result of the great planning and vision that went into this shelter — something that we all should be proud of. The award recipient is chosen from across the multi-family sector, including buildings operated by institutional and for-profit owners. It serves as a testament to the leadership and determination that allowed this project to come to fruition. Alice Bissett Place has 114 units in total and houses 130 individuals

in 104 apartments and 10 families with children in the townhouses. Clients include the brain injured, low income seniors, mentally and physically challenged, and the working poor.

CHBF was part of a Joint venture when it built the Bob Ward Residence and Alice Bissett Place, and was recognized by Horizon Housing Society recently and awarded the Annual Appreciation Award in June. Ann Donald, president of Calgary Home Builders Foundation, was in attendance to receive the award. “Our monetary contribution to these two buildings totalled $1.8 million, while our volunteer expertise in construction and ability to generate over $400,000 of in-kind donations is really where CHBF was instrumental,” said Donald. “These projects continue to be vibrant micro-communities and provide homes for some of Calgary’s most vulnerable individuals.”

Current project update What’s happening at Camp Horizon? Construction has begun! Work is moving forward in a safe manner while Camp is in full use this summer. Campers are able to see the progress and watch their dreams of new dormitories taking shape while looking forward to full utilization next year.

CHBF continues to fundraise for this initiative. visit our website at www.chbfoundation.com for more updates and information.Construction begins in Camp Horizon.


PHBi | INDUSTRY NEWS

Addressing performance with no chance for improvement

Coaching for success

“If I expect an employee’s performance will not improve, why waste time with an improvement plan? Why can’t I just terminate?”

This is a comment I hear from clients regarding persistent problem employees. A deeper dive into each employee issue often reveals the same thing. YES, performance is substandard, but the leader has not appropriately addressed it!

A conversation with one leader went like this. “He’s been a problem for four years. I’ve had enough with this employee. I want him gone!” When asked, “what has been done over the past four years to address these performance issues?” The answer was a solemn “nothing.” In other cases, minimal effort went into addressing the issue through general discussions that point out the mistake and a passing comment such as, “don’t do that again” or “be careful next time.”

Yes, there are fundamental performance management practices designed to mitigate the legal risks with termination. However, I believe the issue goes beyond legal obligation. One HR professional quipped, “just open up the chequebook and the legal issue can be resolved.” This is truly an easy way out.

Great leaders seek a fair and just approach to handling these issues. Bottom line, they step up to the responsibility they agreed to take on when they became a leader and they respect the rights of the employee by doing so.

Team members have the right to:• Be clear on what is expected;• Know how performance is viewed;• Have access to appropriate resources;• Be consulted about and set goals to

improve performance;• Choose whether or not they will do

what it takes to improve performance and accept the consequences of choosing not to;

• Make mistakes every now and then, just not the same ones repeatedly.

When you consider the issue from a great leader’s perspective, the question shifts from “why can’t I terminate?” to “did I respect the employee’s rights by fulfilling my responsibilities in this matter?” If the answer is no, then the leader needs to have the conversations needed to address performance issues. The leader knows that if he or she doesn’t, the leader could be considered the performance problem!

Leaders have the responsibility to:• Be clear on and expect work of a

reasonable standard;• Give feedback on performance;• Resource people to perform work to

standard;• Make requests to improve

performance;• Make the consequences of not

improving clear;• Point out mistakes, while creating an

environment conducive to growth.

By Lisa Holden Rovers leadership Coach and Trainer for Workplace Matters

There are fundamental performance management practices designed to mitigate the legal risks with termination. However, I believe the issue goes beyond legal obligation.


Because of this diversity, it can be almost impossible to draw widespread generalizations about this group.

To help housing developers better understand this increasingly important segment of the housing market and respond to the changing needs of older Canadians, Canada Mortgage and Housing Corporation (CMHC) has developed an updated, multi-volume series titled Housing for Older Canadians: The Definitive Guide to the Over-55 Market.

The first volume in the series, Understanding the Market, offers a broad overview of the targeted housing market at both the national and provincial/territorial levels. It answers questions on topics such as the size of that market, and where Canadians in this age range live in Canada.

Canada’s population is aging at a rapid rate. Canadians aged 55 years and older make up about one-quarter of the population. By the year 2036, it is estimated that more than one-third of all Canadians will be over the age of 55, and almost one-quarter will be over 65.

Understanding the 55+ marketHow big is the market — and where is it located?

Canadians aged 55 and older include people in a wide range of situations, from wage earners who are still raising children to retirees in a variety of health, wealth and family situations.

The proportions of persons aged 55-plus varies among the provinces and territories. For example, persons aged 55-plus were less common in the territories, with Nunavut being lowest at about 10 per cent. The demographic profile of individual communities also varies widely; In Wood Buffalo, Alberta, persons 55 and up accounted for about 10 per cent of the population, whereas in Parksville, British Columbia, they represented more than 50 per cent.

Many Canadians in this age range own their home, which is often their most important asset. However, as people approach, begin or live through retirement, their housing needs often change. Most Canadians this age either already live in

urban areas, or will move to larger cities to be close to medical and social services and pedestrian-friendly forms of transportation. Some downsize, others move closer to recreation opportunities, while others prefer to remain in their current home for as long as they can. Baby boomers in particular, many of whom are approaching the traditional age of retirement, are less likely to live in the same city as their children.

Other volumes of the Guide cover such topics as market analysis, planning and designing seniors’ housing, and services and amenities to consider when developing housing geared to seniors.

You can download the CMHC publication Housing for Older Canadians: The Definitive Guide to the Over-55 Market: volume 1 — Understanding the Market, or find information on any aspect of the Canadian housing industry, at www.cmhc.ca.

INDUSTRY NEWS | cmHc

This article is part one of a three part series on housing for older Canadians. Watch for the next issue of profile for more.

By Anand Mishra Senior research advisor, CMHC, prairies & Territories

Canadians aged 55 years and older make up about one-quarter of the population.

Housing needs often change in retirement.


n APRIL 2013

Blazer Mechanical Plumbing & heating Ltd. rep: Brad Dovell plumbing Trades & Supplies

Cartwright Lighting rep: Byron Vanderkraats lighting fixtures, Home accessories

Conasys Consumer Assurance Systems Inc. rep: Jeff Beatson Software Solutions, advertising & Marketing, publishers

JMB Waste Management rep: Jonathan allenWaste Management & recycling

Luxuria homes rep: Gurveer rundev Builder

Pacific Stone Fabrication Inc. rep: Mike lazic Supplier/Manufacturer/Trade

Red Tree Management & Custom homes Inc. rep: Christine Sparkes Builder

ReFocus Consulting rep: elsie Sawatzky advertising & Marketing

Renovation Design Centre Inc. rep: Tyler Scarlett renovations

Silverhorn Inc. rep: Nicole Henson Developer

Tamani Communities rep: Cam Hart Developer

memBers | ASSOCIATION INFORMATION

Texture Craft Drywall & Plaster Ltd. rep: Steven Korner Supplier/Manufacturer/Trade

Wild Oak Custom homes rep: Matthew Wilde Builder

Viromo rep: Chris ritten Software Solutions

n MAy 2013

Grant Thornton LLP rep: Josh Mowbray Service/professional

Swell Management Inc. rep: Stella lau Builder

n JUNE 2013

DBA Alair homes rep: Carlin Howden Home Builder

Atkins Kuntz Construction Group Inc. rep: Dave Kuntz Supplier/Manufacturer/Trade

Catalyst Developments Inc.rep: Cory peterson renovations

Detailed Drywall rep: Mo Khaled Supplier/Manufacturer/Trade

GEEP Alberta Inc. rep: Mike edwards Service/professional

Nicoletti homes Inc. rep: John Nicoletti Home Builder

n APRIL 2013Crossley Custom Homes Building Works ltd replicate Designs inc. Upland Developments Westside Windows & Doors

n MAy 2013lask Homes ltd. leClair Thibeault rosalind Colony farming Co. ltd.

n JUNE 2013augusta Developments ltd. Classic renovations inc. eliant inc. Mission Homes Mystery Consumer Shopping Co. Small Haul Waste removal ltd. Square one Design ltd.

NE W MEMBERS

CANCELLED MEMBERS

Pferdkraft Inc. rep: eric Krautheim Service/professional

Restage Inc. rep: Steve Hanson Service/professional

Soligo West rep: Christine Sparkes Builder

Stringer Sales Inc. rep: Bruce Stringer Supplier/Manufacturer/Trade

West Campus Development Trust rep: James robertson Developer


In memorium

Remembering

The company is one of the oldest in Calgary and one of the largest, making its mark on the industry since 1961 when Frank, a former cabinet-maker, started Morrison Homes with his war-bride wife Irene after serving in WWII.

The company was founded on the simple principle of Frank’s humble Saskatchewan-farm upbringing: treat every customer as you would a friend. That philosophy still drives the company today — something

He went on to become the first CHBA – Alberta president in 1962.

After serving in World War II, the Saskatchewan farm boy settled in Calgary in 1952 and made his mark on the homebuilding industry in many ways. Tony founded Built-Rite Homes, which employed hundreds of Albertans at its peak, as well as Logger Lumber and Meridian Homes; he operated Anton Developments Ltd. and other businesses; and he built the course

Gladney holding the presidential reins, the company has been Builder of the Year 10 consecutive times through the Canadian Home Builders’ Association – Calgary Region SAM Awards. Thousands of people live in a Morrison home today in and around Calgary.

“Frank has left a tremendous legacy to the homebuilding industry in Calgary,” says Donna Moore, CEO of CHBA – Calgary Region.

Condolences go out to Frank’s wife, Irene, his sons Al and Glenn, and the rest of the family.

He eventually sold his shares of Carma (now Brookfield Residential Properties) to Nu-West in 1970 “with the stipulation that Nu-West would never take complete control of the builder/shareholder relationship.”

“It is pioneers like Tony who have built this city and his entrepreneurial spirit will live on,” says Donna Moore, CEO of CHBA – Calgary Region.

Condolences go out to Tony’s son Paul (Ollie) and the rest of his family.

The home building industry in Calgary has lost an icon. Frank Morrison, founder of Morrison Homes, passed away at the age of 91 years.

Tony Usselman, president of the Canadian Home Builders’ Association – Calgary Region in 1961-62, passed away at the age of 91 years.

the patriarch of the business said made him proud in an earlier interview with the Calgary Herald.

Not one to shirk tough decisions, Frank turned the company over to his two sons, Al and Glenn, in the midst of the economic downturn in the early 1980s, when many companies failed. Through hard work and the rich history of commitment to customers, Morrison Homes flourished.

Now with Al as chairman and Dave

and original clubhouse of Silver Springs Golf and Country Club, where he was president.

But his biggest legacy, perhaps, was as one of the founders of Carma Developers in 1958, where Tony was one of a group of builder shareholders that included Albert Bennett, Ralph Scurfield, Howard Ross, and Roy Wilson. He and Albert Bennett were the largest shareholders, and Tony was on the Board and also its Chairman for a number of years.

Frank Morrison October 7, 1921 – June 16, 2013

Anton (Tony) Martin Usselman March 9, 1922 – June 5, 2013

ASSOCIATION INFORMATION | memBers

Anton Martin Usselman 1922-2013

Frank Morrison, 1921-2013

profile fall 2013

Documents