Profile  Andrew  Griffiths  January  2013  

Andrew  Griffiths    Managing Director PSL Business Consultants Ltd and The Customer Service Training Company Ltd

Summary 1999 - My role at PSL and CS-TC means that I enjoy working with people at all levels in organisations from the front line to administration, production, sales and all management and leadership roles as a professional trainer, consultant and negotiator. PSL is management consulting, training and outsourcing company. We operate throughout the UK and in Europe, serving all sizes of business and not-for-profit organisations. The Customer Service Training Company focuses on developing Service Excellence in teams. Customer Service, Leadership and Management, Negotiation and Sales training are at the core of what we do. We deliver training that is affordable and effective for our clients, we also make our training relevant and rewarding for the people we work with. Client sectors include: Advertising, Aerospace, Agriculture, Charities, Construction, Engineering, Financial Services, FMCG, Healthcare, Leisure and Tourism, Logistics, Manufacturing, Market Research, Media, Oil and Gas, Publishing, Professional Services, Public Sector, Software, Retail, Universities and Colleges In today’s increasingly competitive and global economy, the skills and attitude of your people are more vital than ever. To be or remain successful means that your people have to be better trained, smarter, more goal and customer focused and this is exactly what we can help you achieve.

Overview Training design and delivery: Customer Service Training, Leadership & Management, Negotiation Skills Training, Sales Training, Assertiveness Training, Building Teams, Change Management, Conflict Management Training, Customer Relationship Skills Training, Presentation Skills and Tailored Soft Skills Training Author Ask A Stupid Question A book that teaches people how to ask smarter questions.

Summary Prior 1999  Prior to founding PSL I worked within the Financial Services Industry in sales and leadership roles culminating in developing and selling my own business. Websites: www.psl-uk.com www.cs-tc.com Email: andrew@psl-uk.com andrew@cs-tc.com

Profile  Andrew  Griffiths  January  2013  

Interactive Training Approach

 Example Clients