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Paraschos Pentas Consulting ® Profile Paraschos Pentas

Profile Paraschos PentasDipl.-Inform. (FH), M.Sc., MBA, PMP

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Paraschos

Pentas

1974

German

+49-6172-9594 687/8

+49-6172-9594 689

+49-172-1555995

[email protected]

http://www.ppentas-consulting.com

Address: Am Römischen Hof 58, 61352 Bad Homburg v.d. Höhe

Work TermsWork Site:

Availability:

Hourly Rate:

Basically, worldwide mobility. Projects in Germany and Switzerland are preferred

Basically, 100% on-site availability (upon consultation)

By agreement

Main Professional Areas and Special Fields Project management / Program Management

IT Consulting and Management Consulting

Requirements Engineering / Business Analysis

Software Development Projects (Traditional and Agile)

Change Management (Organisational and IT)

Tender projects / IT Migrations / IT Rollouts

Current state analyses of application landscapes and processes

Creation of functional specifications / tender documents / RFP documents

Internationality / Working in a global environment

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http://www.ppentas-consulting.com/

mailto:[email protected]


Brief IntroductionSenior Project Manager, IT Consultant, and Management Consultant with profound experience in all phases of the software lifecycle. Analytical, methodical, and communicative personality with a very high degree of self-motivation. Outstanding organisational skills and high level of reliability. Experience acquired through a variety of projects for renowned customers in Germany, Switzerland, and India. Wide-ranging industry knowledge including the industries insurance/reinsurance, finance, energy management, aviation, public sector, TV/media, railway, healthcare/pharma, publishing, logistics, and metrology.

Education Executive MBA, East Asian Management (University of Applied Sciences Bremen) –

GPA: 1.6 (German grading system)

M.Sc. in Computer Science (University of Applied Sciences Darmstadt) – GPA: 1.2 (German grading system)

Diplom-Informatiker (FH) (University of Applied Sciences Frankfurt) – GPA: 1.0 (German grading system)

Certifications Project Management Professional (PMP) – Certification by PMI

PRINCE2 Practitioner Certification by the APM Group (OGC)

PRINCE2 Foundation Certification by the APM Group (OGC)

Professional Scrum Master I (PSM I) – Certification by Scrum.org

Professional Scrum Product Owner I (PSPO I) – Certification by Scrum.org

IREB Certified Professional for Requirements Engineering (CPRE), Advanced Level - Requirements Elicitation and Consolidation

IREB Certified Professional for Requirements Engineering (CPRE), Foundation Level

ITIL V3 Foundation Certification by the APM Group (OGC)

Microsoft Office Specialist Certifications (Excel, Word, PowerPoint)

Language Skills German: Native speaker

Greek: Native speaker

English: Business fluent (Cambridge Certificate of Proficiency in English, Certificate in Advanced English, Business English Certificate Higher)

Chinese (Mandarin): Good language skills (HSK 2, HSK 3, HSK 4: upper intermed.)

Hungarian, Spanish: Basic knowledge

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Brief CV - OverviewCurrently Since 08/2010 Paraschos Pentas Consulting Bad Homburg

Freelancer (IT Consulting, Project Management, Management Consulting) Project at Techem Energy Services GmbH in Frankfurt Various projects at Standard Life Assurance Limited in Frankfurt Project at Fresenius Netcare GmbH in Bad Homburg, Germany Project at Deutsche Bank AG in Frankfurt, Germany Project at Swiss Re in Zürich, Switzerland Project at digitalSTROM AG in Schlieren, Switzerland Project at ZDF (German television) in Mainz, Germany Various projects at Deutsche Vermögensberatung AG in Frankfurt, Germany

Employments 11/2008 – 06/2010 m2p Consulting GmbH Frankfurt am MainManaging Consultant Technology Project at Deutsche Lufthansa AG in Frankfurt, Germany Project at Air India NACIL in Mumbai, India Project at the Airport Berlin Brandenburg International BBI, Germany Project at Lufthansa Cargo AG in Kelsterbach, Germany

03/2006 – 09/2008 Capgemini sd&m AG Frankfurt am MainSoftware Engineer 2 projects at the German Federal Office of Administration in Cologne, Germany Project at the Swiss Railway SBB in Bern, Switzerland

04/2002 – 08/2003 BARCO Orthogon AG LangenSoftware Engineer (graduand and working student) Software development with C/C++ in the domain of air traffic control (radar data)

03/2001 – 08/2001 Renishaw plc Gloucestershire, UKSoftware Engineer (international practical study term) Conception and implementation of a solution for the automatic testing of a CMM

controller in the domain of industrial automation (precision measurement)

04/1996 – 10/2000 WM Gruppe/ Börsenzeitung Frankfurt am MainSoftware Engineer / Clerk (working student) Participation in various projects as a software developer (C/C++)

Education 03/2011 – 08/2014 International Graduate Center, Bremen Executive MBA, East Asian Management (GPA:1.6, German grading system)

09/2003 – 02/2006 University of Applied Sciences Darmstadt Degree: Master of Science in Computer Science (GPA:1.2, German grading system) Specialisation in Commercial Information Technology Foreign exchange semester at Xi'an Institute of Post and Telecommunications, China Exchange semester at Budapest University of Technology and Economics, Hungary

09/1997 – 04/2003 University of Applied Sciences Frankfurt Degree: Diplom-Informatiker (FH) (GPA: 1.0, German grading system) Received the FERCHAU award as the best graduate of the year in the faculty

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Project Selection (Paraschos Pentas Consulting – Freelancer)

Project Information

Period August 2017 – December 2017

Customer Techem Energy Services GmbH in Frankfurt

Industries Energy, Energy Management, IT

Project Title “Pharus” – Introduction of a new CRM system and migration of ticketing and call data from the existing into the new system

Project Scope Replacement of an old ticketing system (Peregrine) with a new CRM system (BSI CRM). The new system was developed by an external company and had interfaces to a number of internal systems (SAP and legacy systems). Apart from ticketing functionality, the new system comprised additional functionality, mainly system-based processes to guide the customer service team and the various business departments through the system. Existing data was migrated from the old the new system.

Own Role Senior Project Manager

Responsibilities & Tasks

Current state analysis of an ongoing project and restructuring of the project organization and the project governance. Change of the project approach from agile to classical with agile elements.

Creation of an integrated project plan for the overall project.

Project staffing based to the roles from the project plan, including key positions (test manager, infrastructure coordinator, and technical migration coordinator, tester). Acquisition of internal and external resources for the project, including creation of skills profiles and conduction of interviews.

Project management of a 40-people team as well as continuous project tracking with stream leads and external company.

Continuous stakeholder management, including the CEO, senior management, the program management office, the works council, and other projects. Regular conduction of steering committee meetings to report to the senior management.

Establishment of task force for the stabilization of the system as well as daily progress reporting to the CEO.

Establishment of a change management process for the overall project and a change control board with weekly meetings to enable a controlled decision-making regarding change requests.

Establishment of a systematic risk management process and weekly risk reviews meetings with the stream leads. Application of mitigation measures, including escalations to the senior management.

Creation of a lessons learned documentation for the customer, including concrete current and future measures.

Products/Technologies

Microsoft Office (Word, Excel, Outlook, PowerPoint), BSI CRM, Peregrine Ticket System (HP), HP ALM, HP Quality Center, Confluence, JIRA, TIBCO, SAP systems, Legacy systems

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Project Information

Period September 2016 – February 2017

Customer Standard Life Assurance Limited in Frankfurt

Industries Insurance, IT

Project Title Various Projects within the Customer Relationships Department of the Customer

Project Scope Management of multiple projects within a transformation program with the key areas automation and digitalisation in the customer relationships department of the customer.

Own Roles Senior Project Manager / Multi-Project Manager


Classic project management in an international environment, including the customer locations in the UK and Germany. Among others, responsible for the following projects in the role of the project manager:

Captiva Automation: Execution of a pilot project as a proof of concept for the automation of text recognition on the basis of the Captiva software. International tender, involving companies from Germany, the UK and India. Coordination of all project activities and of the external vendor company that developed the pilot. Creation of the business case, including the pilot results.

Captiva Upgrade: Analysis of the upgrade of the Captiva software in collaboration with the parent company from the UK. Creation of a migration concept for the upgrade, calculation of the migration and maintenance costs, assessment of risks and definition of measures.

New Digital Contact Centre: Replacement of the current telephony solution (hardware and software) in the Call Center of the customer by a new cloud-based solution. Coordination of a large number of stakeholders, including the external telecommunication provider of the new telephony solution.

Demand Structuring and Redirection: Investigation of the inbound customer and broker communication via various channels (phone, mail, email, fax, Internet, Extranet) with the purpose of improving the structuring of communication and data as well as optimizing the processing chains, aiming at a higher level of automation and efficiency gains.


Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft Project, Captiva, Text Recognition, Call Center, Document Management, Workflow Management, Content Management

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Project Information

Period January 2016 – April 2016

Customer Fresenius Netcare GmbH in Bad Homburg, Germany

Industries IT, Healthcare, Pharma

Project Title Global Migration to Microsoft Office 365 – Assessment

Project Scope Global migration from IBM Lotus Notes to Microsoft Office 365. The migration concerned 72 different countries (customer locations) and around 80.000 users. The purpose of the project was to conduct a preparatory current state assessment for the migration. The project scope included the definition of a high-level concept and target architecture, a rollout plan, a risk assessment, the calculation of the business case (costs and savings), preparation of the contracts, and the preparation of the final management decision and approval.

Own Role Senior Project Manager


Project management, including:o Coordination of requirements and deliverables (scope).o Definition of work streams and activities.o Creation and ongoing maintenance of project plans using

MS Project.o Stakeholder identification and ongoing stakeholder

management. o Risk management.o Creation of effort estimations and tracking of costs.o Composition of proposals. o Participation in technical workshops.o Definition, delegation, and monitoring of tasks based on

MS SharePoint (project collaboration platform).o Creation of project documentation, including meeting

minutes, project brief, decisions, open issues, etc.o Creation of various presentations using MS PowerPoint.o Briefing and Onboarding of new project members.o Project reporting: Organisation and moderation of the

project Jour Fixe.o Quality assurance by means of reviews of various

documents.

Coordination and controlling of the two external service providers with respect to the aspects scope, quality, time, and costs.


Microsoft Office 2010 (Word, Excel, Outlook, PowerPoint), Microsoft Project 2013, Microsoft SharePoint, IBM Lotus Notes Email, Microsoft Office 365, IBM Lotus Notes Apps, Chat, Audio, Video Conferencing, Screen Sharing, File Sharing, Social Media

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Project Information

Period August 2014 – June 2015

Customer Swiss Re in Zürich, Switzerland

Industries Reinsurance, Insurance, Finance, IT

Project Title Information Aggregation Platform

Project Scope International tender project (Switzerland, USA, India) for the global introduction of a company-wide software platform for the integration of various external information providers. The aggregation platform served as a central information hub for internal users (via GUI/Portal) and business applications (via API), offering a uniform access to a wide range of external information. The list of external information providers included Dow Jones, Bureau van Dijk, A.M. Best, Axco, Standard & Poor’s, Bloomberg, Thomson Reuters, LexisNexis, Conning, SNL as well as a variety of social media.

Own Roles Senior Project Manager, Senior IT Consultant, Senior Analyst and Requirements Manager


Project management in a global environment (Switzerland, USA, India). Planning and coordination of all activities on-site in Zürich in coordination with the overall project management in the USA.

Ongoing consultation of the customer, including the senior management, various business departments, and IT experts.

Coordination and conduction of a comprehensive study (current status analysis) as a preparation phase for the overall project. Moderation of numerous workshops with business and IT experts and composition of a comprehensive “Current Status Report”.

Requirements analysis and specification of the new software platform. Based on that, composition of the tender documents (RFI and RFP documents) and of an architecture blueprint for the future solution.

Coordination of the tender process with the external providers. Management of 12 different potential vendors worldwide, participating in the process.

Systematic evaluation of the submitted tenders and respective products on the basis of the requirements as well as final vendor selection using a detailed scoring procedure and proof of concept installations.


Microsoft Windows 7, Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, IBM Lotus Notes Email, Microsoft SharePoint, Sparx Enterprise Architect, UML, Microsoft Visio

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Project Information

Period October 2012 - April 2013

Customer Zweites Deutsches Fernsehen (ZDF) in Mainz, Germany

Industries Media, Television, Public-Sector Broadcaster, IT

Project Title Current status analysis and documentation of time management IT landscape

Project Scope

Conduction of a current status analysis of a mainframe application in the time management domain (scheduling, time registration, overtime billing). Creation of a comprehensive documentation with all results. The project was the first phase of a host migration and the analysis included multiple applications within the customer’s IT-landscape. The final documentation was used for tendering the new system.

Own Roles Senior IT Consultant, Senior Analyst, Project Coordinator

Tasks Analysis of the overtime billing application on the IBM mainframe, including a variety of interfaces to other applications both mainframe applications and external client-server applications.

The project approach was based on the following:o Structured interviews with the system owners, the business department,

and the developers;o Detailed analysis of existing documentation, ando Source code analysis of the host modules.

Composition of a more than 400-page documentation, including all the results and consisting of the following elements:

o Overview of the current state time management IT-landscape.o Currently implemented requirements by means of UML use cases.o High-level process flows describing the use cases as well as detailed

flows resulting from the source code analysis, documented by means of UML activity diagrams.

o Description of the comprehensive 5-layer rule set of the system. o Data catalogue, described by means of UML class diagrams.o Exception handling of the system, including all the error messages.o Business glossary for the time management domain. o Specification of all the existing interfaces. o Current authorisation concept (description roles and rights).o Quantity structure of the system (current and future).o Weak-point analysis of the current system, new requirements for the

future system, as well as several design aspects of the new system. Coordination and moderation of all workshops with the abovementioned

stakeholders, as well as documentation of all results. Coordination of the source code analysis of the COBOL modules, as well as

coordination of QA measures (reviews) for the created documentation. Support of the customer in the planning of the overall multi-year host migration

project. Creation of a detailed project plan with all phases. Regular status reporting to the customer’s management, as well as initiation of

required steering activities for successful project completion.

Products/Technolog.

Microsoft Windows (7 and XP), Microsoft Office (Word, Excel, PowerPoint), Microsoft Visio, UML, Microsoft Project, IBM Host, COBOL

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Project Information

Period May 2011 – August 2012

Customer Deutsche Vermögensberatung AG in Frankfurt a.M., Germany

Industries Financial Services, Insurance, Bank, IT

Project Title Various projects at a financial services company in the domain of investment consulting and sales of insurance and banking products

Project Scope

Project 1 : Further development of the customer’s online system (CRM system) for the external sales staff in the role of the change request coordinator and requirements engineer. Agile software development process, based on Scrum.

Project 2 : Management of a cross-functional project for the restructuring of the login and emergency processes of the customer’s online system, including the prior specification of the solution.

Project 3 : Management of a cross-functional project for the rollout of a new iPhone-application in the security domain for the external sales staff of the customer. Specification of the solution as well as coordination of the development by an external company.

Project 4 : Introduction of a knowledge management system for the customer service department (call center). Customer consultation as well as prioritisation and evaluation of requirements for the selection of the new product.

Project 5 : Introduction of a cloud-computing software at the customer in the role of the requirements engineer. Requirements analysis and specification of an iPad-App, used acting as a client for the cloud-solution. Agile software development process based on Scrum.

Own Roles Project Manager, Requirements Engineer, CR-Coordinator, Consultant

Tasks Coordination of various projects, as described.

Requirements analysis and specification in collaboration with the external sales staff, the business department, the IT-department, and external providers.

Coordination of various change requests for the further development of the customer’s online system and creation of effort estimation with stakeholders.

Creation of general concepts and detailed specifications. Use of the UML for the specification, in particular for the specification of use cases and activities.

Regular presentation of analysis and project results at the customer’s director and department heads meeting.

QA: Review of various concepts, support of QA staff during software testing, execution of tests and documentation of test results and solutions.

Continuous consultation of the customer with regard to optimising and standardising existing processes within the IT-department.

Establishment and moderation of a regular cross-functional meeting for the exchange among all requirements engineers in the company.

Products/Technolog.

Call Center, Windows XP, Apple iOS, MS Office, iPhone, iPad, UML, IBM Lotus Notes Software, IBM Lotus Notes Database, MS Visio, Confluence

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Project Selection (employed at m2p Consulting)

Project Information

Period July 2009 - June 2010

Customer Deutsche Lufthansa AG in Frankfurt a.M., Germany

Industries Aviation, Airline, IT

Project Title CMSmove – Migration of the Crew Management IT system landscape of a major German airline

Project Scope The goal of the project was the migration and modernisation of the existing crew management IT landscape, which covers all stages of the crew planning process (pairing & rostering) as well as crew master data. The realisation of the new crew management system was done by external contractors.

Own Roles System Analyst and IT Consultant


Analysis of the present IT system landscape with a special focus on the interfaces among the involved systems (including host, decentralised and portal systems).

Continuously in charge of around 40 different IT interfaces to be migrated, both from a subject-specific viewpoint and with respect to the coordination of the work.

Conduction and moderation of interviews and requirements workshops with system owners, providers of the existing IT-systems, and the two external vendors.

Coordination and execution of the customer’s obligations towards the external vendors.

Controlling and quality assurance of the external vendors’ deliverables, including problem management.

Design of solutions for the interfaces of the new system.

Regular participation in risk status meetings for the review of project risks and the discussion of counter measures.


Windows XP, UNISYS Host, MS Office, MS Project, UML, XML, Web Services, SOAP, WSDL, HP Quality Center

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Project Information

Period February 2009 - July 2009

Customer Air India NACIL in Mumbai, India

Industries Aviation, Airline, Public Sector, IT

Project Title IOCC Implementation

Project Scope International tender project for IT systems concerning the implementation of a company-wide Integrated Operations Control Centre (IOCC) at a major Indian airline. Apart from the tendering of the required IT-systems, the project scope included major organisational changes within the airline, with all that being based on an analysis of the as-is situation.

Own Roles Project Manager and Management Consultant


Project management in an international environment (India and Germany). Coordination of Indian staff in Mumbai and the German colleagues in Frankfurt.

Continuous management of a large number of project stakeholders in India.

Conduction of more than 20 interviews with the customer’s top management (including the Chairman) for the purpose of capturing the customer’s strategic orientation. Documentation of the results in the form of a Business Vision Report.

Conduction and moderation of more than 30 workshops with the customer’s business experts. Documentation of the existing business processes with Microsoft Visio and by the use of IDEF.

Composition of findings and issues based on the business process analysis as well as preparation and presentation of recommendations for the improvement of the business processes.

Specification of the requirements for the new IT systems.

Participation in the creation of the RFP documentation (creation of the IT requirements specification) and management of the tender process including evaluation of bids and vendor selection.


Windows XP, MS Office, MS Project, MS Visio, IDEF

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Project Information

Period January 2009 - February 2009

Customer Airport Berlin Brandenburg International BBI in Berlin, Germany

Industries Aviation, Airport, IT

Project Title Tendering of the new IT-based traffic control system for a new airport in Germany

Project Scope For the operation of a new airport, all required IT systems for traffic control were published in a tender. The project scope comprised an analysis of the present IT systems at the existing airport, the creation of all tendering documents, including a blueprint for the future IT architecture, as well as the management of the whole tendering process.

Own Roles IT Consultant and Software Architect (Task Force)


Analysis of the existing landscape of IT systems. For this purpose, about 20 interviews with various system experts of the customer were conducted and existing documentation was evaluated.

Specification of functional and non-functional requirements for the new IT systems in coordination with the customer and by making use of the requirements and modelling tool ARCWAY Cockpit.

Creation of a concept for the IT-architecture (blueprint) of the new traffic control system as a part of the tender documents. A special focus was on the Enterprise Service Bus as the central component of this architecture.

Creation of the required tendering documents by using the requirements specified in the tool ARCWAY Cockpit, the IT-architecture blueprint as well as additional customer guidelines and regulations.


MS Windows, MS Office, ARCWAY Cockpit, UML, Service-oriented architectures (SOA), Enterprise Service Bus

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Project Information

Period December 2008 - January 2009

Customer Lufthansa Cargo AG in Kelsterbach, Germany

Industries Aviation, Airline, Logistics, IT

Project Title Web ACD - Automatic Call Distribution for Virtual Telephony. Introduction of a Web ACD solution for a Call Center at the sales Department of a cargo airline

Project Scope The purpose of the project was to launch a new, Web-based software solution for virtual telephony (“Web-ACD”) at the sales locations of a major German cargo airline. The whole project was part of an undertaking to restructure the customer’s sales strategy. The rollout of the new solution took place successively at each of the nine sales locations of the customer.

Own Roles Senior IT Consultant, Test and Rollout Manager


Composition of an operations and emergency concept for the launch of the Web-ACD system taking into account the existing business processes at the different sales locations of the customer. For this purpose, an initial analysis was conducted.

Composition of specific system documentation of the new software for submission to the client’s works council (worker participation regulations). The requirements for this documentation were clarified beforehand with the works council.

Coordination of the rollout of the new software at several customer sales locations. The coordination involved the external provider of the telephony infrastructure that was also the software producer.

Planning of tests for the telephony solution as well as test execution in collaboration with the sales staff. A special focus was on the emergency scenarios, which were used in the event of problems.

Training of sales staff at different locations during the rollout of the new solution.

Support of sales staff after the rollout, including troubleshooting during system operation.


Call Center, Web ACD, MS Windows, MS Office

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Project Selection (employed at Capgemini sd&m)

Project Information

Period December 2007 - September 2008

Customer Bundesverwaltungsamt (German Federal Office of Administration) in Cologne, Germany

Industries Public Sector, IT

Project Title Project “AZR/VISA”, subproject “Software-Maintenance”

Project Scope Within the scope of the overall project the contractor was assigned the task of maintaining and further developing the customer’s IT systems. The purpose of this subproject was the maintenance of the customer’s software systems on the basis of a five-year contract. This comprised both bug fixing and the addition of new functionality to the software systems.

Own Role Software Engineer


Maintenance of a complex workflow application using a variety of different technologies, systems, and tools.

Communication with the customer’s business and IT departments for the purpose of discussing and clarifying change requests.

Analysis of customer change requests and reproduction of business scenarios with the software.

Composition of change request documents and effort estimations as a basis for the creation of proposal documents for the changes.

Conception, implementation, and testing of the solutions.

Specification of functional test scenarios by using the test framework STF/FIT as well as automation of test execution.

Support of the teams of other subprojects using the maintained software systems.


Operating systems SuSE Linux and MS Windows, VMware, host BS2000, Java, Eclipse, IBM WebSphere, Borland Application Server, Apache Webserver, Tomcat, Swing, UNIX shell, make, XML, HTML, LDAP, Oracle, Tortoise SVN, Scarab, Test-Framework STF/FIT, MS Office, Sparx Enterprise Architect, UML

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Project Information

Period March 2007 - December 2007

Customer The Swiss Railway SBB in Bern, Switzerland

Industries Railway, IT

Project Title IPS – “Internationaler Personenverkehr Services”

Project Scope The purpose of the project was the specification and development of a software system for the sales of railway tickets for international passenger traffic. The system integrated national ticket service providers of multiple nations and made use of a variety of sales channels such as a Web shop and the sales outlets of the customer.

Own Role Business Analyst


Requirements analysis and requirements specification in close collaboration with the customer’s business department. Documentation of the requirements by means of UML use cases.

Preparation and moderation of multiple workshops with functional and technical experts of the customer.

Composition of a functional specification in a team using the CASE tool Borland Together and UML.

Conception and implementation of a mechanism for automatic content generation from the CASE tool Together.

Support of the QA team in the specification of functional test scenarios and the creation of test data.

Definition of a review process for the work results of all team members and management of the reviews.


MS Windows, MS Office, UML, Borland Together, Sparx Enterprise Architect, Tortoise SVN, Jira

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