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2 October, 2014© S A Partners
Evolutionary or Revolutionary
Systems Thinking to Enable
Transformational Change
Professor Peter Hines
2 October, 2014© S A Partners
• Professor Peter Hines is Chairman of S A Partners (an
official affiliate of the Shingo Institute). He is the Co-
Founder of the Lean Enterprise Research Centre at
Cardiff Business School and continues his academic links
with a number of Universities across Europe
• Peter is a globally recognised leader in Lean thinking and
the only European Senior Certified Facilitator at The
Shingo Institute and a multiple Shingo Research Award
recipient for his recent co-authored books; “Creating a
Lean and Green Business System” in 2014 and “Staying
Lean” in 2009.
• Peter is a pioneer of the Lean Business System, involving
a sustainable and enterprise-wide approach of Lean
thinking across all industry sectors. He created the Lean
Business System portal on LinkedIn which has over
60,000 members to date.
Peter Hines
2 October, 2014© S A Partners
Fake Lean and Real Lean:
Learning from The Toyota Way
Continuous
Improvement
Fake Lean
Respect for
People
Real Lean
90% of problems in business are caused by management, 10% by the workman.
F. W. Taylor, 1912
2 October, 2014© S A Partners
Sustainable Lean Management
Lean Management
Source: P. Hines, P. Found, G. Griffiths & R. Harrison, Staying Lean, 2008
2 October, 2014© S A Partners
The Lean Business Model ®
Original source: Professor Peter Hines
Benchmarking Toyota’s Supply Chain: Japan vs U.K.
Long Range Planning, February, Volume 31, Number 6, pp. 911-918, 1998, ISSN 0024-6301
2 October, 2014© S A Partners
An Evolution Journey
2 October, 2014© S A Partners
Transformation Approach
Reactive Formal Deployed AutonomousWay of
lifeMobilisation
Time
System of Thinking & Behaviour
System of Improvement
System of Work
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The roadmap to sustainability
4
3
1
2
Roadmap 1
Launched Jan 2004
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Roadmap 1: Internal VSM and
Lean Toolkit
• Visual Impact with 5S, TPM & SMED at all sites
• High levels of engagement with site cross-functional teams
• Process stability being used to help introduced pull systems
• Gold Star standards using 6 Sigma set for heavy industry
2 October, 2014© S A Partners
The Lean Business Model ®
Original source: Professor Peter Hines
Benchmarking Toyota’s Supply Chain: Japan vs U.K.
Long Range Planning, February, Volume 31, Number 6, pp. 911-918, 1998, ISSN 0024-6301
Beware of the red triangle!!
2 October, 2014© S A Partners
The Roadmap to
Sustainability
Roadmap 2
Reviewed July 2005
3
2
1
45
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Roadmap 2: Multi-level Leadership
& Deployment
• Leadership developed at every level of the organisation (7
Values)
• Clearly defined roles & behaviours for self-managed
teamworking
• Re-deployed targets aligning OF / OC / NPI processes
• Full “line of sight” deployment locked into key processes
2 October, 2014© S A Partners
Lowering the Water Level:
Roadmap 3 onwards
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A Question: Evolution or
Revolution?
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A Revolution Journey
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• The Shingo Model enables via the application of Principledbased Behaviour to create Enterprise Excellence.
• What is Enterprise Excellence?
– Sustainable and Excellent Results, Driven by Sustainable and Excellent Behaviour.
• What are Principles?
– It is a foundational rule, the Shingo Principles represent the collective best practice Principles from todays thought leaders.
• What do we mean by Behaviour?
– Behaviour should always be described, observed and most importantly recorded.
• Why will developing behaviour give us Results?
– By measuring Behaviour we can balance our ability to develop both people and process using both leading and lagging measures.
What is Shingo all about?
2 October, 2014© S A Partners
The Model and its Principles
Culture• Values-What is important• Beliefs-What is right and wrong• Behaviours-How we demonstrate the above
Behaviour• Described, Observed and Recorded
Purpose
Process
People
Stakeholders
2 October, 2014© S A Partners
The Definitions
PRINCIPLESKnow Why
SYSTEMSKnow What, Who,
When, Where
TOOLSKnow How
ENTERPRISE EXCELLENCE?• Sustainable and Excellent Results from
Sustainable and Excellent BehavioursHow?• Creation of Ideal BehaviourWHO?• Ideal Behaviour is required from the
Leaders, Managers and Associates
2 October, 2014© S A Partners
Enterprise Excellence Journey
Benefit
Time
Systems improvement as opposed to tools
Mature systems driving results with implicit culture
Explicit culture driven through principle based organisation
Sustainable and Excellent results from sustainable and excellent results
2 October, 2014© S A Partners
Revolution: Autoliv
2 October, 2014© S A Partners
Evolution or Revolution?
…..both ways can produce theresult
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http://www.sapartners.com/shingo/
Want to Learn More?
2 October, 2014© S A Partners
• For further information please contact -
Professor Peter Hines:
[email protected] or +44 (0)7778 840979
or +44 (0)7974 416660
• Or visit www.sapartners.com
• Please also feel free to apply to join my:
– Lean Business System Linked In group at:
http://www.linkedin.com/groups?gid=1801885
– Shingo Prize Europe Linked In group at:
https://www.linkedin.com/groups?home=&gid=7432385&trk=anet
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Further Information