professional works tyl
TRANSCRIPT
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Your Professional Workstyle
Appreciating diverse workstyles andkeeping yourTeams
productive!
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Objectives
Identify your work-related communication styleand how others perceive you
Recognize the characteristics of the fourworkstyle styles
Apply strategies to improve communicationwithin your teams
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Your Personal ProfileAdapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller
1. Be honest with yourselfnot how you would like to be.but how you are
2. Focus on how you are in the work environment..NOT home
3. You have to pick ONE of the four in each set
a. ____Competitive
b. ____Joyful
c. ____Considerate
d. ____Harmonious
a. ____Tries new ideas
b. ____Optimistic
c. ____Wants to please
d. ____Respectful
a. ____Will power
b. ____Open-minded
c. ____Cheerful
d. ____Obliging
a. ____Daring
b. ____Expressive
c. ____Satisfied
d. ____Diplomatic
a. ____Powerful
b. ____Good Mixer
c. ____Easy on others
d. ____Organized
a. ____Restless
b. ____Popular
c. ____Neighborly
d. ____Abides by rules
a. ____Unconquerable
b. ____Playful
c. ____Obedient
d. ____Fussy
a. ____Self-reliant
b. ____Fun-loving
c. ____Patient
d. ____Soft-spoken
a. ____Bold
b. ____Charming
c. ____Loyal
d. ____Easily led
a. ____Outspoken
b. ____Companionable
c. ____Restrained
d. ____Accurate
a. ____Brave
b. ____Inspiring
c. ____Submissive
d. ____Timid
a. ____Nervy
b. ____Jovial
c. ____Even-tempered
d. ____Precise
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
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Your Personal ProfileAdapted from materials presented at the IHI International Conference in Orlando Florida, 2002 by Jean Penny and Diane Miller
a. ____Stubborn
b. ____Attractive
c. ____Sweet
d. ____Avoid
a. ____Decisive
b. ____Talkative
c. ____Controlled
d. ____Conventional
a. ____Positive
b. ____Trusting
c. ____Contented
d. ____Peaceful
a. ____Takes risks
b. ____Warm
c. ____Willing to help
d. ____Not extreme
a. ____Argumentative
b. ____Light-hearted
c. ____Nonchalant
d. ____Adaptable
a. ____Original
b. ____Persuasive
c. ____Gentle
d. ____Humble
a. ____Determined
b. ____Convincing
c. ____Good-natured
d. ____Cautious
a. ____Persistent
b. ____Lively
c. ____Generous
d. ____Well-disciplined
a. ____Forceful
b. ____Admirable
c. ____Kind
d. ____Non-resisting
a. ____Assertive
b. ____Confident
c. ____Sympathetic
d. ____Tolerant
a. ____Aggressive
b. ____Life-of-the-party
c. ____Easily fooled
d. ____Uncertain
a. ____Eager
b. ____High-spirited
c. ____Willing
d. ____Agreeable
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
1. Be honest with yourselfnot how you would like to be.but how you are
2. Focus on how you are in the work environment..NOT home
3. You have to pick ONE of the four in each set
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Scoring your Personal Profile
a =
b =
c =
d =
1. Count the number of as that you marked. Write that number in the Tally
Box marked a. Do the same with letters b,c,d.
2. On the a scale, draw a line through the number on the bar graph that
corresponds with your total number of as. That forms the end line of your
bar graph.
3. Shade in the space in the a bar graph, up to your end line
4. Do the same forb,c,d. The total of a,b,c,d, should =24.
5. The longest bar is you predominant style.
Tally Box
0 1 2 3 4 5 6 7 8 9 10 11 12 14 16 18
0 1 2 3 4 5 6 7 8 9 10 11 12 14 16
0 1 2 3 4 5 6 7 8 9 10 12 14 16
0 1 2 3 4 5 6 7 8 9 10 12 14
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Activity
Break up into groups based on your most predominate category:
A, B, C, or D
Within your group:
Name two things you like best about working in teams
Name two things you like least about working in teams
Collaborate with your group to write a slogan or draw a picture that
represents your work style
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Inner qualitiesor traits Observable Behavior Your reaction:feelings,judgments
Honest Loud Quite I like him
Motivated Facially Facially
Animated controlled
She interests me
Interested Inflected Monotone
speech speech
He seems nice
Hypocritical Direct eye Indirecteye contact Contact
I dont like her
Intelligent Fast paced Slow paced She bugs me
This model is based on OBSERVABLE behavior, not your perceptions or
judgments.
Be objective. In a situation where two or more people are interacting and where observable
behavior can be described by an observer and verified by the observations of others.
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Low:
Asks
Assertiveness
ContinuumHigh:
Tells
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
Behavioral clues:
Pace of speech
Quantity of speech
Volume of speech
Hand motions
Body posture
Eye contact
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Less responsive:
Controls
Emotions
Responsiveness
Continuum
More responsive:
Emotes
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
Behavioral clues:
Emotion in voice
Topics of conversation
Descriptive
Hand motions
Body posture
Facial expression
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Based on the research of David W. Merrill and Roger Reid
and published in Personal Styles and EffectivePerformance.
Low responsiveness
High responsiveness
High
Assertive
Low
Assertive
Assertiveness + Responsiveness = Work Style
Driver(a)
Expressive
(b)
Analytical(d)
Amiable
(c)
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The Driver: Action Oriented
Perceived positively as: Decisive
Independent
Practical
Determined Efficient
Assertive
Risk taker
Problem solver
Direct
Perceived negatively as:
Pushy
One man/woman show
Tough
Demanding
An agitator
Cuts corners
Insensitive
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
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The Expressive: Intuition Oriented
Perceived positively as: Verbal
Inspiring
Ambitious
Enthusiastic Energetic
Confident
Friendly
Influential
Perceived negatively as:
A talker
Overly dramatic
Impulsive
Undisciplined
Excitable
Egotistical
Flaky
Manipulating
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
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The Amiable: Relationship Oriented
Perceived positively as:
Patient
Respectful
Willing
Agreeable
Dependable
Concerned
Relaxed
Organized
Empathetic
Perceived negatively as:
Hesitant
Wishy Washy
Pliant
Conforming
Dependent
Unsure
Laid back
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
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The Analytical: Thinking Oriented
Perceived positively as:
Industrious
Persistent
Serious
Orderly
Organized
Cautious
Perceived negatively as:
Critical
Picky
Moralistic
Stuffy
Stubborn Indecisive
Materials adapted with verbal permission from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
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(Primary Effort)
Works quicklyand
alone
(Secondary Effort)
Impresses others
with individual effort
Behavior
directed toward
achievement in
an interpersonalsetting
Behavior
directed toward
acceptance in
an interpersonal
setting
(Primary Effort)
Works carefullyand
alone
(Secondary Effort)
Impresses others
with precision and
knowledge
(Secondary Effort)
Works quickly and
with others
(Primary Effort)
Impresses others
as exciting member
of the group
(Secondary Effort)
Works slowly and
with team
(Primary Effort)
Gets along as
integral member of
the group
Driver Analytical Expressive Amiable
Based on the research of David W. Merrill and Roger Reid and published in Personal Styles and Effective Performance.
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Based on the research of David W. Merrill and Roger Reid
and published in Personal Styles and EffectivePerformance.
Low responsiveness
High responsiveness
High
Assertive
Low
Assertive
Back-up Mode
Driver
Expressive
Analytical
Amiable
Back-up behavior:
Autocratic
Back-up behavior:
AttackBack-up behavior:
Acquiesce
Back-up behavior:
Avoid
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How to Work Better with Other Styles..
the key is versatility!
When working with analytical:
Tell HOW first
Provide data (graphs, stats etc)
List pros and cons
Be accurate, logical
Give them time
Provide deadlines
Dont rush or surprise
When working with Driver:
Tell WHAT first
Keep faced paced (efficient)
Dont waste time (get to the point!)
Be businesslike
Give them choices (allows them to control
Talk results
When working with Amiable:
Tell WHY first
Use friendly tone of voice, lots of eye contact
Ask vs. tell them
Draw out their opinions
Explore personal life
Define expectations
Strive for harmony
Avoid deciding everything for them
When working with Expressive:
Tell WHO first
Keep it fast paced, direct eye contact
Be enthusiastic, allow for fun
Support creativity, intuition
Talk about the big picture, (not the details)
Handle the details for them
Value feelings and opinions
Be flexible
Materials adapted with permission
from Diane Miller, Director of
Organizational Development at
Virginia Mason Medical CenterFrom IHI International Conference in
Orlando 2002
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Growth Actions to improve your versatility
If you are an Analytical:
Declare, take a stand, make a decision
Show emotional support for the feelings
of others
Show some excitement and involvement
in a relationship
Talk personally with people about their
ideas, not dwell strictly on technical andabstract subjects
If you are a Driver:
LISTEN
Build cooperation into work
relationships, talk about other peoples
ideas
Avoid the temptation to answer every
question immediately
Learn to make social small-talk!
If you are an Amiable:
Initiate action, provide some direction
and stick to goals and objectives
Limit the extent to which you pull othersinto your personal matters
Keep communication more in line with
business manners
If you are an Expressive:
Check, slow down enough to consider
the facts and feelings of others
Center conversation less on selfTone down emotional reactions by
presenting factual information and assist
in defining goals
Talk more slowly and less during
stressful situationsMaterials adapted with permission
from Diane Miller, Director of
Organizational Development at
Virginia Mason Medical CenterFrom IHI International Conference in
Orlando 2002
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Assumptions About Personal Styles
From:http://www.engr.washington.edu/lead/
1. There is no best or worst style.
2. There are no pure styles.
3. Behavior style does not explain the whole
person4. Much of the population is different than you
are.
5. We all have goals we hope to attain and
results we wish to achieve.