professional testimonials and endorsements

Professional Testimonials

Darren, I want to thank you once again for the great customer service you provided us on this Ao Smith water heater part. Our customer is extremely happy that we were able to get it so quickly. We appreciate it! Chaz Dronso Service Manager HVAC Division

Subject: RE: Serial # for waterheater From: Fred ([email protected]) To: Darren Huff ([email protected]) Date Received: Thursday, July 30, 2015 10:31 AM Everything went great! Thanks, For great service, Fred Ruka Plumbing Service Manager A & S Plumbing Inc.

Subject: Re: Filtering Reports From: [email protected] To: [email protected] CC: [email protected] Date Sent: 7/22/2014 5:16:00 PM Darren, Your presentation was very informative and helpful. I learnt a lot in that half hour session. Judy


From: Steve Norlin Sent: Tue 4/21/2015 2:46 PM To: Mid‐State Supply Global Subject: Customers Good Afternoon, I want to keep communicating on our mission towards the "Relentless Pursuit of Greatness" that we talked about in our joint meeting on March 27. This is our commitment to get better every day and have our customers recognize us for all of the great things we can do. This process does not happen by itself, we have to ask questions, look for opportunities and implement solutions based on the needs of our customers. My point is don't wait for someone else to start the process, get involved and let's have some fun. I wanted to share an example of what I am talking about. A little over a week ago, Darren Huff e‐mailed me to set up a meeting with Ahern Gross Plumbing, a good customer of ours in the Fond du lac area. Darren had taken over this account last October and felt it necessary to have a discussion with them on their 2015 outlook, expectations, service failures and how we could build a better relationship going forward. Darren realized that being relatively new, he did not own the relationship with Ahern Gross, but wanted to find out what was expected of him and of Mid‐State Supply. Last Friday, Tom Gross, the owner and Bill, his head of purchasing were at this meeting in Fond du lac. They gave us an hour and a half of open communication and we were able to cover a wide range of topics that I feel will lead to a stronger bond between our companies. We also have a checklist of areas we have to improve on to set us above the other distributors they deal with. This is a real opportunity in front of us. It is only one customer, but that is how this process works. We look for gaps or service failures, figure a way to fill those gaps on a consistent basis and deliver the best service in our market space. I can't tell you enough that we need to focus on improving service levels to our customers. They are grading us on our performance and either rewarding or penalizing usfor the results. We control the process and it is ours to win. I want to thank Darren for taking the initiative to set up this meeting. It is up to us to take the next step with Ahern Gross. Which one of you will give us the next opportunity? Steve

Subject: Re: help! From: Marissa Tempesta To: [email protected] CC: Debra Bornstein Date Sent: 2/19/2013 10:29:53 AM Hi Darren‐ thanks so much for calling to check up on our trouble this morning. John called us and walked me through fixing the file. He was a true lifesaver, as are you! Hope everything's okay with the storm! Thank you again, really can't tell you how much we appreciate it. Regards, Marissa Sent from my iPhone


Linda Borths ‐ Supervisor ‐ Quest Analytics Employee Review

From: Eleanor Schroeder [mailto:[email protected]] Sent: Wednesday, May 29, 2013 9:01 AM To: Darren Huff~Quest Analytics Subject: RE: Accepted: Quest Analytics ‐ GEO Access Reporting We will review and get back with you. Thank you for your informative and professional presentation. Eleanor Schroeder Provider Relations J. J. Stanis and Company, Inc. 100 Jericho Quadrangle, Suite 101 Jericho, NY 11753


You are soooooo good at what you do!!! Have a happy and safe holiday!! Thanks Darren. Eleanor Schroeder Provider Relations J. J. Stanis and Company, Inc. 100 Jericho Quadrangle, Suite 101 Jericho, NY 11753

Subject: RE: Conferernce Call Follow Up From: Vicki Cleary To: Darren Huff~Quest Analytics Date Sent: 1/7/2013 2:41:26 PM Hi Darren – thanks for the great follow up; I had a chance to talk with Mike today and we made some progress. Is it possible to touch base by phone early tomorrow morning (not sure how early you get into your office.) Maybe for 30 minutes? I have a meeting at 10:00 a.m. Eastern. Thanks!

Subject: RE: Thank you! From: John Weis To: 'Darren Huff~Quest Analytics'; 'Shelly Weis' Date Sent: 12/17/2012 1:30:59 PM Thank you Darren. We appreciate your contributions and are excited about the opportunities in 2013. Having you understand our value to our niche is great asset to us!. John P. Weis Quest Analytics

Subject: RE: Thank you! From: Shelly Weis To: 'Darren Huff~Quest Analytics' CC: John Weis Date Sent: 12/17/2012 10:16:43 AM You are welcome, Darren and you definitely deserve a “Thank You”, as well. I cannot speak for John, but I sincerely appreciate your contributions and work ethic, as that is part of why Quest is a success! Enjoy and Happy Holidays! Shelly Weis Quest Analytics LLC


John P. Weis <[email protected]> Thursday, September 20, 2012 9:09 PM 'Darren Huff~Quest Analytics' Linda Borths Kudos from Rick Blackman Darren, Great endorsement. Keep up the good work! John P. Weis Quest Analytics 920.739.4552 www.questanalytics. com [email protected] From: messages‐[email protected] [mailto:messages‐[email protected]] On Behalf Of Rick Blackman via LinkedIn Sent: Thursday, September 20, 2012 2:23 PM To: John Weis Subject: Join my network on LinkedIn From Rick Blackman View Profile » Manager of Employer Analytics at Harvard Pilgrim Health Care 2 shared connections Hi John, I want you to know how terrrific it is working with Darren. Besides being a great guy, he is a terrific asset to your company. Second, all of us here at HPHC are very excited about the opportunity to work with your suite and are chomping at the bit to get going. ‐ Rick Blackman


Subject: RE: THANK YOU! From: Linda Borths To: [email protected] CC: 'John Weis' Date Sent: 12/20/2012 6:53:05 AM Hey Darren, Nice job building this relationship! Can you get her permission to post this on the website under testimonials? Thanks‐ Linda Borths Quest Analytics Sales Director 15 Park Place, Suite 300 Appleton, WI 54914 920.739.4552 x103 [email protected] www.questanalytics.com ‐‐‐‐‐Original Message‐‐‐‐‐ Sent: Wednesday, December 19, 2012 7:00 PM To: Linda Borths; John Weis Subject: Fwd: THANK YOU! You are most welcome! If you haven't figured it out by now, I think Quest walks on water when it comes to provider network documentation for CMS! Linda S. Barley htms, an Emdeon company [email protected] Subject: RE: THANK YOU! From: John Weis To: [email protected]; 'Linda Borths' Date Sent: 12/20/2012 7:12:04 AM Darren, Thank you for continuing to wow both our customers as well as those influencers in the market. Sure helps our cause when we get these independent sources singing our praises! John P. Weis Quest Analytics

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