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DELIVERING NETWORK
INFRASTRUCTURE EXPERTISE
SUN PROFESSIONAL SERVICES

Presenters NameTitle and Division
Sun Microsystems, Inc.

Sun Services Expertise

SUPPORT

MANAGE

PROFESSIONAL

LEARNING

FINANCIAL

Quality-of-Service

Prevention

Rapid Response

Interop Support

Tech Resources

Updates

Sun Products

Multi-vendor

CapEx/OpEx

On-book/Off-book

Leasing

Certification

Training

Skills Assessment, Development

Datacenter Efficiency (Consolidation, Virtualization)

Web Tier (Identity, SOA, Archive)

HPC (Paralled filesystems, OpenStorage,
Clusters)

Product Consulting (Servers, Storage, Software)

Remote and Onsite

SLAs

Best Practices

ITIL

Monitor

Operate

Heterogeneous

Skills Augmentation

Diagnostic

Automated

The Technology

The Business

Linking Technology to Business

Lower OpEx, Optimize CapEx

Expand Customer Base, Grow

Speed Time to Market

Launch new Apps and Services with Ease

Mitigate Risks, Maximize Security

Improve Corporate Responsibility

Drive Growth via EfficientSystem Utilization

Manage SprawlingIT infrastructure

More Easily
Allocate Resources

Maximize Uptime

Secure and Protect

SunProfessionalServices

Contain Energy Costs

The IT linkage to the business varies depending upon the maturity of the company and organization with whom we interact. It is our role to blur the lines and to cross the boundaries within IT and within the customers business so that the customer is gaining the insight that we bring to the success of their business.As the trusted advisor it is our role to be sure that the customer clearly sees the path to success for their business, that the path reflects the level of investment justified by the return and that the time frame is achievable so that business execution and business strategy are aligned.

Whats Important to You

Driving
Efficiencies

Risk
Management

Time to
Market

Business Agility

Business challenges

IT challenges

Accommodate future trends

Balance
business needs vs. cost limitations

Reduce time between technology adoption and business results

Attain the most out of technology investments

Manage compliance regulations with ease

Safeguard intellectual property

Develop a policy-driven program

Lower OpEx and CapEx cost

Develop eco strategies

Focus on strategic business initiatives

Maximize space
and asset utilization

Reduce complexity

Improve operational performance

Address business continuity

Adopt new technology with ease

Install and configure new technology right the first time

Ensure predictability

Utilize turnkey solutions and integration expertise

Implement new projects without disruption to
your business

Address data growth challenges

Identify and address security gaps

Ensure secure data migration to new systems and technologies

Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you.The first step is understanding what your goals are, then building an IT strategy to support them.

Applying Innovation to
Business Needs

Driving
Efficiencies

Risk
Management

Time to
Market

Business
Agility

Rationalizing real estate inefficiency

Managing floor space and power constraints

Justifying datacenter retrofit vs. build projects

Integrating new technology into an older environment

Reducing the risk of security breaches (IP and assets)

Automating and documenting compliance policies

Planning, budgeting and executing new infrastructure solutions

Customizing and implementing next generation technologies

Pre-configuring and testing open industry solutions

Simplifying management of IT infrastructure

Building an integrated growth and data management strategy

Managing restructuring and a distributed, mobile workforce

Our Proven Expertise

After reviewing your your key objectives (What's Important to you Slide #4), let's discuss where we can help. Here is a list of key strategies that our Professional Services consultants have particular expertise in.(NOTE: Review a few bullets as examples. Encourage the customer to add additional strategies.)For more detail into elaborate examples of each of these 4 business benefits, please refer to the PS Message Matrix which can be found at https://confluence.sfbay:8443/confluence/display/svcsmktg/Services+Marketing+for+Professional+Services

Professional Services Expertise

Sun services and technology helped us
do our research more economically and
efficiently because the server footprint is significantly smaller,
power and cooling requirements are considerably less, and system processing power
is vastly superior.Vadim Sapiro, Director
of IT Institute for
Genomic Research, TIGR

The Institute for Genomic Research Cuts Power Expenses

Drove efficiencies and reduced server cluster energy use by more than 70%

Reduced server footprint 83% and achieved consolidation ratio of 5:1

Saved equivalent of 1.5 FT employees through training on new system

Improve datacenter space usage, lower energy costs, improve grid computing performance, reduce IT expenses, simplify IT management

BUSINESS CHALLENGE

SUN ENABLED

Link to reference: http://www.sun.com/customers/index.xml?c=tigr.xml

Sun created an
end-to-end solution for
us with its technology partner Symantec.
Our backup times
shrunk 75% to help
us better meet HIPAA requirements. Sun accomplished this leveraging our
existing tape library
and with minimal use
of our busy staff.Tip Jones
Director of Information Operations
Greenville Hospital System

Professional Services Expertise

Slashed backup times by 75%

to meet HIPAA Requirements

Lowered cost per GB through tape consolidation

Cut backup labor hours by 75%

Boosted ROI with high performance and high capacity

Greenville Hospital System Cures Data Backup Woes

Reduce costly and inefficient manual backups, centrally manage storage operations, leverage existing storage assets

BUSINESS CHALLENGE

SUN ENABLED

Link to reference: http://www.sun.com/customers/index.xml?c=greenville.xml

BUSINESS CHALLENGE

SUN ENABLED

Professional Services Expertise

State of Michigan Boosts Backup and Recovery Mettle

The return on investment
by using Sun Services isnt just monetary. Its confidence level. It's ensuring that we
can provide a service that
our customers need. We
have made a big turnaround here at the state in regards
to enterprise backup
and recovery, and Sun Services has really helped
us in that turnaround.John Kozitzki
Enterprise Backup and Recovery
Manager, Technical Services
State of Michigan
Department of IT

Cut IT costs more than $500K/year

Increased systems administrator productivity by 60%

Completed consolidation with no application failures

Improved community services at reduced costs

Decrease risk of data loss and improve recovery methods, augment policy alignment, enhance scalability and reliability

Link to reference: http://www.sun.com/customers/index.xml?c=michigan.xml

BUSINESS CHALLENGE

SUN ENABLED

Professional Services Expertise

By using Sun products and Sun Professional Services for our solution, we can scale horizontally, and we can scale vertically. And we
dont have to change
one line of our software code to run dual-core, quad-core, or sixteen-core machines or
any other hardware
that Sun provides.Jean-Luc Vaillant
CTO, LinkedIn

54% Query performance increase

39% Database size reduction

Monitoring capabilities to identify system bottlenecks and security vulnerabilities

Scalable infrastructure to
support future growth

LinkedIn Addresses Database Performance Issues

Enhance Web site performance for users, plan for future growth, create optimal structure for using multiple databases

Link to reference: http://www.sun.com/customers/index.xml?c=linkedin.xml

Trusted IT Consulting Services

Proven Expertise that Helps You Every Step of The Way

Easy as1-2-3-4

Plan and
Build

Customized On-Going Support, Remote Management and Training

Workshops,
Assessments
and Collaboration

Manage

Architect

Implement

Established Practices,
IP, Methodologies, Experiences

Assess

Suns Architect, Implement, and Manage (AIM) methodology defines how Suns project managersand delivery experts work on customer projects, including processes, workflows, workproducts, business rules, project controls, monitoring, quality, best practices, and rolesand responsibilities. AIM is Sarbanes-Oxley compliant and built on internationally recognized,industry-standard Projects in Controlled Environments (PRINCE2), Project ManagementInstitute (PMI), and IT Infrastructure Library(ITIL) methodologies.

Evaluate / AssessTeam with Sun Service experts to articulate a vision for IT and how it can enable your businessFormulate a strategy on how to execute the vision & Inform Executive stakeholdersAddress issues such as regulatory compliance, operational inefficiencies and unacceptable levels of risk

ArchitectCreate an architectural roadmap that meets short term goals and your long term visionAlign application requirements with IT infrastructure designFocuses on Service Level Agreements and how to achieve them

ImplementOptimize systems and improving business operations with configuration and tuning assistanceImplement a dynamic and scalable datacenter architecture that embodies open standardsManage risk of interoperability problems in multi-vendor, heterogeneous environments

ManageChoose the components of your IT infrastructure you would like us to manage.Learn how to manage change with operational excellenceSun conducts knowledge transfer and provides an open view to the activities conducted your behalf

Suns Professional Services Portfolio

IT
Consulting

Product
Consulting

SunTM Rapid Solutions

ASSESS, ARCHITECT, IMPLEMENT, MANAGE

Suns Professional Services Portfolio

ASSESS, ARCHITECT, IMPLEMENT, MANAGE

Server ServicesStorage ServicesSoftware Services

Identity ManagementHPCVirtual Desktop

Datacenter WebtierHPCCloud ComputingConsolidationMigrationVirtualizationSOAIdentity ManagementCustom Consulting

IT
Consulting

Product
Consulting

SunTM Rapid Solutions

IT
Consulting

Product
Consulting

SunTM Rapid Solutions

Services Designed to Meet Your Unique Needs

Best for: Clients with complex project scope or strategic IT projectsBenefits: Customized solution built to meet customer requirementsExamples: Datacenter Strategy and Design projects, or Compliance consulting

Best for: Clients who
are adding new Servers and Storage to their environmentBenefits: Reduce risk, Implement quickly, Utilize best practices for Sun's innovative technology Examples: New server implementation in mission critical environment

Best for: Clients who need to efficiently implement an integrated Systems and Services
IT solutionBenefits: Proven, pre-architected, and scalable solution, speed to marketExamples: New HPC compute cluster with integrated systems, software and support

Benefit to You

Transform your Sun product, technology and IP into meaningful business results

Increase the speed of deploying your solution and take full advantage of the new features

Lower the risk of implementation delays by utilizing proven methodologies and expert advise

Product Consulting

SUN INNOVATION
Coupled with Proven Processes and Expertise to Solve Your Business Challenges

Systems

Storage

Network

Software

What We Do/How We Help

Leverages deep IT infrastructure expertise to bring the right people, skills, and experience to your technology project

Project Managers act as your single point of contact who provide accountability for the coordination, contracts, and scheduling activities
of your entire project

IT
Consulting

Product
Consulting

SunTM Rapid Solutions

ASSESS, ARCHITECT, IMPLEMENT, MANAGE

Effective Product implementation techniques should not be overlooked. Our Product Implemenation Services offer customer the abiility to preconfigured systems that allow for easy integration and time to market.......or....the ability to get custom configured systems using our consultants who utilize best practices and implementation methodologies that help you get the most out of your new equipment.OTHER Key messages:Don't make the mistake of integrating new technology into your existing environment with out understanding how to configure and optimize it for your specific environment.Sun's implementation experts help you get the full use out of your new technology purchase. With their deep understanding of Sun's innovative technologies, our consultants are trained to implement your technology such that you can take full advantage of the new features, all while being properly installed and configured.Lower your risk of implementing new technologies by usings Sun's experts who use proven planning and reporting methodology that focuses on budget, time, and availability requirements you can be assured that your project will be implemented as expected.

IT Consulting

Benefit to You

Align your business goals with your technology strategy

Optimize your existing network infrastructure to help drive down costs, lower risk and improve efficiencies

Utilize Sun's IT and business expertise to address compliance and regulatory issues

Helping You Transform Your Technology Investment into Meaningful Business Results

What We Do/How We Help

Tailored IT consulting services to meet your business needs

Optimize your datacenter and facilities for improved efficiencies

IT
Consulting

Product
Consulting

SunTM Rapid Solutions

ASSESS, ARCHITECT, IMPLEMENT, MANAGE

Consolidate for Simplicity and SavingsOptimize Current FacilitiesIT Consulting

Manage Total Lifecycle SecurelyMake the Business More AgileDesign for Business Continuity

Benefit to You

Accelerate your time to
deployment

Ensure high quality implementations with open technologies

Scalable solutions that grow
with you

Reusable Artifacts
for Extreme Productivity POWERED BY SUN

What We Do/How We Help

Experts collaborate with you to determine the appropriate mix of professional, managed, support and learning services, along with hardware and software components to fit your specific requirements

Pre-architected, scalable, and repeatable solutions built for immediate results

ASSESS, ARCHITECT, IMPLEMENT, MANAGE

Global Web BuildoutDatacenter EfficiencyHigh Performance ComputingSun Rapid Solutions

SunTM Rapid Solutions

IT
Consulting

Product
Consulting

SunTM Rapid Solutions

ASSESS, ARCHITECT, IMPLEMENT, MANAGE

Sun Rapid Solutions offer Pre-architected, scalable, and repeatable solutions built for immediate results. They are a set of ready-to-deploy solutions designed to target specific customer needs. Our rapid solutions are built using Sun IP, hardware, software, and service components that can help you to achieve high-quality implementations and get to market faster. * Accelerate your time to deployment * Ensure high quality implementations with open technologies * Scalable solutions that grow with you * Single point of contact * Leverage existing methodologies that are repeatable and proven to reduce business riskOptimized to fit your Requirements:Sun experts can conduct a workshop or assessment to determine the best solution for your specific business needs. We can develop the architectural and implementation plans necessary to create a proposal and a statement of work for you.We understand that one size doesn't fit all customers, so our experts will collaborate with you to determine the appropriate mix of professional, managed, support and learning services, along with hardware and software components to fit your specific requirements. By leveraging reusable artifacts including code, best practices, and proven methodologies, Sun will help create a customized solution to meet your unique business needs. Examples Include: Sun Compute Cluster: The Sun Compute Cluster gives you a ready-to-deploy, integrated HPC system with Sun x64 servers, high-performance networking options, and grid-ready management and resourcing software, all supported by services.Sun Managed Virtual Desktop: The Sun Managed Virtual Desktop provides a complete, pre-architected and fully integrated solution. It's offered as a service to deploy, host, manage, operate and support your virtual desktop environment.Sun Identity Provisioning Solution: The Identity Provisioning Solution is a pre-configured, high-performing platform that combines hardware, software and services components to centralize control of your secure operations and deliver robust system-wide provisioning for HR synchronization and end-user self-service.

TECHNOLOGY

Technology and Project Expertise

KNOWLEDGE

PROCESS

PARTNERS

SunScope project delivery methods

IP and best practices repository

Sigma-based technical delivery methodology

Prince two project management methodology

Technical assurance review

On-line tools (i-Runbook)

Pre-configured technology solutions

Remote monitoring and management

Best-of-class partner alliances

Sun product and technology certification

How We Differentiate

Technology:
We have core expertise in every element of the IT lifecycle from design through retirement and offer tools, technology and solutions to achieve client objectives, in a timely manner.Technologies such as open source technologies, Sun IP (i.e.: multi-core technology, Open Storage, Java technology, etc), heterogeneous network infrastructures, datacenter efficiency, innovative datacenter design, HPC and Webtier/IdM, and virtualization/optimization strategies.Knowledge:
Expertise in every element of the IT lifecycle from design through retirement and offer tools, technology and solutions to achieve client objectives, in a timely manner.Consultants with skill sets in open source technologies, Sun IP (i.e.: multi-core technology, Open Storage, Java technology, etc), heterogeneous network infrastructures, datacenter efficiency, innovative datacenter design, HPC and Webtier/IdM, and virtualization/optimization strategiesProcesses:
Project management and technicaldelivery processes that focus on managing risk\Proven project management and delivery methodologies based on Prince2, ITIL, Six Sigma, PMI Industry-leading best practices applied to your complex IT projectBenefts include: Protection for your investments in technology and trainingBenefits include: Consistent delivery of high-quality solutionsPartners:
We also leverage our partners to complement our IT consulting and technology expertise with their specialized expertise in business process re-engineering, management consulting, organizational change management, application development, and specific technical expertise (switches, networking gear, HVAC, etc) in order to provide customers with a completely seamless and integrated IT solution.

Take the Next Step

Access our
services experts
who will help youApply Expertise
and Innovation to your network infrastructure

Business
Strategies

Business
Operations

IT
Strategies

IT
Operations

Sun Services
Workshops

sun.com/service/professionalservices/

We offer a variety of services workshops designed to help you assess, strategize or conceptualize with our experts in order to help you align IT with your business goals. Utilizing an interactive workshop format, Sun consultants work with you to understand the challenges of your network infrastructure, articulate the operational vision that best meets your organization's business needs, and develop an action plan that is strongly connected to and driven from actual business requirements for getting there. Additionally, we encourage you to schedule a visit to one of our Sun Solution Centers to see how Sun's technology and expertise can be leveraged in your nextwork infrastructure..

THANK YOU
The Network is the Computer.TM

Presenters Name

[email protected]

Appendix

Collaboration, Identify Target State and Gap Analysis

SunScope - Expert Project Delivery

Sun Helps You Every Step of the Way

Solution Identification and Selection

Solution Engineering

Construction, Validation
and Monitoring

Customized On-Going Support,
Remote Management Training

1. Discovery

2. Synthesis

3. Design

4. Execute
and Realize

5. Sustain

Suns Architect, Implement, and Manage (AIM) methodology defines how Suns project managersand delivery experts work on customer projects, including processes, workflows, workproducts, business rules, project controls, monitoring, quality, best practices, and rolesand responsibilities. AIM is Sarbanes-Oxley compliant and built on internationally recognized,industry-standard Projects in Controlled Environments (PRINCE2), Project ManagementInstitute (PMI), and IT Infrastructure Library(ITIL) methodologies.Evaluate / AssessTeam with Sun Service experts to articulate a vision for IT and how it can enable your businessFormulate a strategy on how to execute the vision & Inform Executive stakeholdersAddress issues such as regulatory compliance, operational inefficiencies and unacceptable levels of riskArchitectCreate an architectural roadmap that meets short term goals and your long term visionAlign application requirements with IT infrastructure designFocuses on Service Level Agreements and how to achieve themImplementOptimize systems and improving business operations with configuration and tuning assistanceImplement a dynamic and scalable datacenter architecture that embodies open standardsManage risk of interoperability problems in multi-vendor, heterogeneous environmentsManageChoose the components of your IT infrastructure you would like us to manage.Learn how to manage change with operational excellenceSun conducts knowledge transfer and provides an open view to the activities conducted
your behalf

Why SunScope is Important
to You

Collaboration, Identify Target State and Gap Analysis

Solution identification and Selection

Solution Engineering

Construction, Validation
and Monitoring

Customized On-Going Support,
Remote Management Training

1. Discovery

2. Synthesis

3. Design

4. Execute
and Realize

5. Sustain

An interactive client-focused
delivery model

Interconnected to Suns IP,
Field Best Practices and
Tools Repositories

A Sigma-based Technical
Delivery Methodology

High Quality Solutions

Customized
Delivery

On-Going
Feedback

Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you.The first step is understanding what your goals are, then building an IT strategy to support them.

Key Project Activities

1. Discovery

2. Synthesis

3. Design

4. Execute
and Realize

5. Sustain

Key Results

Design Solution Option(s)

Perform Solution Valuation

Create Program Plans for Solution Deployment and Gap Remediation

Identify client Enablers and Inhibitors

Define Target State Vision and Critical Success Factors

Perform Gap Analysis

Engineer Solution

Build in Systemic Qualities Required

Validate and Finalize Implementation Plans and Expectations

Monitor and Report on Implementation Activities and Results

Conduct Milestone Checkpoints with Stakeholders

Monitoring of Key Performance Indicators

Publish IT Health Reports and Dashboards

Institutionalize IT Management Policies

Sun Professional Services aligns your business goals with your technology strategy to drive velocity and maximize value. Sun is the trusted advisor who understands your needs and requirements before developing the right solution for you.The first step is understanding what your goals are, then building an IT strategy to support them.

PS Portfolio Overview

Competitive financial offerings

Potential to eliminate capital expenditures

TCO reduction via technology refresh

Solutions tailored to business needs

Improved balance sheet ratios

Preservation of credit lines and capital

Elimination of end-of-life disposal risks

IT investment protection strategies

Access to technology on your time table

Sun Microsystems

Global Financial Services

sun.com/leasing

Sun Microsystems, Inc.

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Second Outline Level

Sun Confidential: Internal Only

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Presenters Name

Presenters Title

Presenters Company

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AssessmentServicesArchitectureServicesImplementation ServicesManagedServicesBusiness Continuity/Disaster Recovery AssessmentsSun Virtualization Suite of ServicesSun Application Readiness ServiceSun Managed OperationsEco Services SuiteDatacenter Services Sun Data Migration ServicesSun Interim Operations ManagementEncryption ServicesDynamic InfrastructureSun i-Runbook ServicesIT Service Management Optimization ServicesJava Enterprise Systems ServicesService Oriented ArchitectureSun Enterprise Migration SuiteSun Managed Relocation ServicesOperations Capabilities AssessmentIdentity Management ServicesSun Data Readiness ServicePerformance Analysis and Capacity PlanningSun Datacenter Design, Strategy, Build ServicesSun Cluster Implementation ServicesService Definition WorkshopSun Modular Datacenter SuiteSolaris 10 Evaluation ServiceSun Datacenter ExpressStorage Assessment ServicesSun Unified Storage Data Migration Service

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