2014 HOSPITALITY PROFESSIONAL SELLING By Mary Fomby

TRAINING WHEELS Our company is specialized in providing high quality training programs to businesses across the world. We love helping employees understand the importance of good customer service and helping them along their journey to improving their customer service skills.

OVERVIEW Ultimate Goals: Recognized of one of the most helpful and friendly cities to visit Establish city as a place for international travelers to visit as well as families, couples, and other travelers

Give employees the information they need to act appropriately, and demonstrate a feeling of friendliness and helpfulness

Program Needs: Understanding of how to interact with customers Tools to use with difficult customers Ways to make work more enjoyable Experience with different scenarios

TRAINING PROGRAM FORMAT: 4 SESSIONS

Service: Customer is the boss They are the ones who give you your

paycheck Treat them respectfully like you would

your boss Make service your #1 priority

Attitude: You choose your attitude How you act can affect other

employees If you act like you are having fun,

eventually you will be having fun Your attitude is a state of mind If in a bad mooed, pretend like you

are playing a part for a play or musical

Teamwork: How you act to customers not only effects

your business but every business in town You are representing your company so do it

with pride Help other employees out Work to make everyone look good

Having Fun: You can have fun at work Be happy and the customer will be happy People like to see other people being

genuinely having fun Make people apart of our fun

MATERIALS In all packages employees will be given:Packet with worksheets to follow along with speaker and a place for notes

Pens for writingLamented Q-card to use in the field

OTHER ITEMS THAT CAN BE INCLUDED Opening Speaker: Jeff Gee, Customer Service and Employee Performance Expert

Closing Speaker: Don Hutson, Sales and Customer Service Expert Videos: Customer Service Counts Dealing with Irate Customers The Essentials of Great Service Wednesday’s Touch

Lunch Provided by Zupas

TRAINING PACKAGESUniversal Packages

Platinum

Gold

Silver

Specialized Packages

Gold

Silver

UNIVERSAL PACKAGESPlatinum

Opening and Closing Speaker All materials included Videos 4 Sessions: Teamwork Attitude Service Fun

Lunch Online Training Subscription

Gold Opening Speaker All materials included Videos 4 Sessions: Teamwork Attitude Service Fun

UNIVERSAL PACKAGESSilver

All materials included 4 Sessions: Teamwork Attitude Service Fun

SPECIALIZED PACKAGESGold

Opening Speaker All materials included Videos Role-plays tailored to their line of work 4 Sessions: Teamwork Attitude Service Fun

Lunch

Silver Role-plays tailored to their line of work

All materials included 4 Sessions: Teamwork Attitude Service Fun

COSTS OF PACKAGESUniversal Packages

Platinum $34,800.00 -$47,500.00

Gold $19,100.00 - $25,800.00

Silver $3,700.00 - $5,400.00

Specialized Packages

Gold $19,800.00

Silver $3,700.00

Prices vary based on number of employees attending.Prices shown are from 100 employees to 500 employees.

COST BREAK-DOWN Opening and Closing Speaker: $7,500 - $10,000

Materials: $250.64 - $676.90

Rent for Location/Equipment: $1260 - $1680

Pay for presenters: $300 - $525

Lunch: $700 - $4,000

RECOMMENDED PACKAGE Specialized Gold Package: Price: $19,800.00

Specials for this Package: 10% Discount on each package if purchasing 2 or more Provide own location for cheaper price

Reasons: Specialized Training Gives Employees everything they need Gives a broad spectrum of understanding to employees

People are happier with gold!

Feature: Benefit:Personalized Training for each sector Employees gain experience for their field of

work

Experienced Instructors Understands employee’s line of work, has personal experience as a tool for teaching

Videos Gives employees a worldly understand of how to handle situations and a great visual learning tool

Opening Speaker Gets employees excited to participate and keeps them engaged

Role-plays Employees gain “real-world” applications of the skills they learn during sessions

4 Sessions Gives employees a broad understanding of how to work in the hospitality services

Lunch Keeps employees minds awake during second half of sessions

CONCLUSION Specials for this month: 10% Discount if you purchase in the this month

2014 HOSPITALITY PROFESSIONAL SELLING By Mary Fomby