Professional Diploma

To be a quality specialist in healthcare organizations, it’s required to have at least one of two most important recognizedpost graduate studies in TQM in healthcare organizations, either TQM Diploma or CPHQ, both need time, efforts & cost.In this program you will be able to have the two certificates with reduction of time, efforts & cost in one course instead oftwo different courses. This program is Professional Diploma in Total Quality Management in Healthcare Organizations(TQMD) with preparation to international Exam of CPHQ, which will enable you to combine knowledge, skills of TQM &CPHQ in one course with applied practical project in elegant healthcare organizations.

Know all basic information & requirments needed for passingthe international exam of CPHQ, Information about the examdegrees & main chapters of Janet Brown Handbook ofHealthcare Quality which is the main resourse for studying &preparing for CPHQ Exam.Learn basics of quality, quality management & total qualitymanagement, definitions, aspects, Dimensions, development,revolution & modern applications in healthcare organizations.Acquire skills of leadership & people management in TQM,Leadership styles & its applications In leading team works inquality departments.Discover main functions of quality department & relations withother departments.Know basics of Risk management in healthcare organizations.Acquire skills of Utilization management in hospitals.Learn financial management related to quality costs.

Study Case management & Care CoordinationLearn essentials of Patient Safety, International Patient SafetyGoals & how to avoid medical errors.Learn fundmentals of Performance management, Concepts ofPerformance Improvement & Different approaches ofPerformance improvement in hospitals.How to put guidelines & clinical pathways, how to reviewcredentials & previlleging.Study basics of Accreditation & journey of hospital preparationfor accreditation.Learn basics of Information management & statisticalmethodologies.How to use different models of display charts & quality tools.Acquire skills of People management, change management &team motivation.How to apply different Quality tools in Different types ofQuality projects in hospitals

12 DAYS – within 3 months – 12 lectures – once per week (5 hours) - 60 accredited training hours

Course Duration:

Online Session via

Every Thursday , March 4 to June 24, 2021 (except April 15 to May 15, 2021) 5:00 PM - 10:00 PM

Course Overview

in Total Quality Management (TQM) in HealthcareOrganizations (Preparation for (CPHQ) Exam)

Course ObjectivesUpon completion of this course, the trainees will be able to:

Who should attend?This course will benefit those who want to be certified professional healthcare quality specialists, Or who are alreadyquality specialists, coordinators, managers, or quality directors & all workers at quality departments at medical centers &hospitals

in collaboration with

Course Content

IntroductionBasic Information About CPHQ & All requirments for ExamOverview on Course OutlineQuality DefinitionsQuality Aspects & DimensionsQuality & Accreditation JourneySystem ApproachCustomerLiabilitiesIntegrated Delivery System

Chapter 1 (Quality Concepts)

Leadership & ManagementLeadership StylesRoles of Different Leadership LevelsOrganizational EthicsStrategic PlanningBalanced Scorecard (BSC)

Chapter 2 (Leadership & Strategic Planning)

Quality ManagementUtilization ManagementFinancial ManagementRisk ManagementPatient SafetyCase Management

Chapter 3 (Quality Management)

Performance Improvement ConceptsPerformance Improvement ApproachesPerformance MeasurementClinical Process ImprovementReview ProcessesRoot Cause Analysis (RCA)Failure Mode & Effect Analysis (FMEA)Practitioner AppraisalAccreditation

Chapter 4 (Performance Management)

Information ManagementMedical RecordSamplingBasic StatisticsData HandlingDisplay TechniquesQuality Tools

Chapter 5 (Information Management)

Change ManagementTeam CoordinationNegotiation skillsDecision MakingCommunicationMotivationTraining & OrientationPerformance Evaluation &KPIs

Chapter 6 (People Management)

Dr.Mohammad Elsheikh

CEO & Co-founder of PaşHakeemfor Digital Healthcare ServicesInternational Training Consultant in Egypt, KSA, UAE, Malaysia andUSA, Specialized in Management, leadership, Total QualityManagement and training of trainersHealthcare Quality Consultant at American Institute for HealthcareManagement at USA for MENA, Certified Professional HealthcareQuality (CPHQ) accredired from NAHQLead Auditor ISO 9001/2015 Internationally Certified & accreditedfrom IRCAHospital Management SpecialistProfessional Certified Trainer from AUCInstructor at Arab Academy for science and technologyTraining Consultant at Booklyn Business School, Canadian Academyfor science and technology, Apex Dubai, Almustaqbal Institute ofQuality in dubai & Initiative Management Consultancy at DubaiTrained more than 16 batches of Hospital management diploma inmany countriesSupervized more than 30 projects of Hospital management & TQM

Dr. Mahmoud Alserafy

Healthcare Quality consultantHospital Accreditation consultantCPHQ CertifiedTQM Diploma of AUCHospital Management Diploma of AUCPCT of AUCBlack Belt Six SigmaLead Auditor ISO 9001/2008Experience in Hospital preparation for international accreditationse.g. Ghoneim center for urology at Mansoura university, Dental careEgypt for TEMOS & othersExperience in more than 22 batches of preparation for CPHQ Exam

Dr. Eman Qonsowa:

Healthcare Quality consultantHospital Accreditation consultantCPHQ CertifiedTQM Diploma of AUCHospital Management Diploma of AUCPCT of AUCBlack Belt Six SigmaLead Auditor ISO 9001/2015Experience in Hospital preparation for international accreditationse.g. Dental care Egypt for TEMOS & othersExperience in more than 22 batches of preparation for CPHQ Exam

Course Instructors

By the end of this course, trainees will receive two accredited certificatesafter passing (MCQ Exam) of 50 marks & discussion of (Graduation Appliedproject) of 50 marks, the two certificates are:

Accredited Certificate of Completion of Professional Diploma of TotalQuality Management in Healthcare Organizations” Preparatory to CPHQ,with accredited (60 training hours) certified by Knowledge & HumanDevelopment Authority (KHDA) of Dubai Government. Accredited Certificate of Completion of “ Professional Diploma of TotalQuality Management in Healthcare Organizations” Preparatory to CPHQ,with accredited (60 training hours) certified by (Initiative ManagementConsultancy) at UAE ( http://www.imc-uae.com ).

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FeesSAR 4000Individual

Groups SAR 3500

Kindly visit your trainee dashboard(https://www.imcacademy.net/login) and follow the stepsas shown in Academy System.Choose your convenient payment type.PAY ONLINE for immediate confirmation of your seat.For Bank Transfer upload the copy of your transferslip/invoice through the dashboard.Cash can be paid through IMC Academy Office.

Payment Terms:

Certificates of attendance will be received through Academy System10% discount for all the Silver Membership Card holder

For Further Information, Registration & Payments:Please feel free to contact us at below listed details, itwill be our pleasure to serve you from Saturday toThursday, 8am - 5pm.

Ms. Rehaf H. AlfidiyIMC Academy Registration OfficerTelephone: +966 9200 2 7778 then press #3WhatsApp: +966 5374 62897Email: academy@imc.med.sa

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