TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

Affiliated to Institution of G.G.S.IP.U, Delhi

BBA (V SEMESTER)

PRODUCTION & OPERATIONS MANAGEMENT

(17305)

Associate Professor Dr. Shaily Saxena

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

TOTAL QUALITY MANAGEMENT

According to ISO 9000, Quality is the "Degree to

which a set of inherent characteristics fulfills

requirements." The standard defines requirement

as need or expectation.

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

DIMENSIONS OF QUALITY

Dimension of Quality

Quality of Design

Conformation of Design

Utilization Conditions

After Sale services

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

QUALITY CONTROL SYSTEM

QC is exercised through:

Design: equipments, processes,

manufacturing, methods &

technologies

Process: establishing procedures,

data collection, making

evaluations

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

Quality Control TECHNIQUES

These are specific activities and procedures adopted using

data for determining a particular aspect of quality.

Quality at the source

QC tools Acceptance

sampling

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

QUALITY CONTROL TOOLS

Cause and Effect Diagram- represents a relation between

some effect and all the possible causes influencing it.

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

CHECK SHEET

It is a simple form which keeps a record of frequency

of occurrence of defects. It helps to implement a

corrective procedure where frequencies are more.

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

CONTROL CHARTS: Used to verify whether a process is

under control i.e within the range of permitted deviations

SCATTER DIAGRAM: Used to test possible cause

& effect relationships, making clear whether or a

co-relation exists and strengthen it 2)

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

Pareto Analysis:

Classifies problem areas according to the degree of

importance and attending to the most important.

Histogram: graphical representations used to

record huge volumes of data about a process and

problem areas

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

TQM is a collection of principles, techniques,

processes, and best practices that over time have

been proven effective.

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

DEMING WHEEL

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

DEMING’S 14 POINT APPROACH TO TQM

1. Aim at creating consistency of purpose for improving services and products.

2. Aim at adopting the new philosophy for making the accepted levels of defects, delays, or mistakes unwanted.

3. Aim to stop reliance on mass inspection as it neither improves nor guarantees quality. Remember that teamwork between the firm and its suppliers is the way for the process of improvement.

4. Try to stop awarding business with respect to the price.

5. Aim to discover problems. Management must work continually to improve the system.

6. Aim to take advantage of modern methods used for training. In developing a training program.

7. Aim to institute modern supervision approaches.

8. Aim to eradicate fear so that everyone involved may work to his or her full capacity

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

DEMING’S 14 POINT APPROACH TO TQM

9. Aim to tear down department barriers so that everyone can work as a team member.

10.Try to eliminate items such as goals, posters, and slogans that call for new productivity levels without the improvement of methods.

11.Aim to make your organization free of work standards prescribing numeric quotas.

12.Aim to eliminate factors that inhibit employee workmanship pride.

13.Aim to establish an effective education and training program.

14.Establish ways to develop a program that will push the above 13 points every day for never-ending improvements.

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

JURAN’S QUALITY TRIOLOGY

Is an approach to cross-functional management that is composed of three managerial processes:

Quality planning – Is the activity of establishing quality goals and developing products and processes to meet those goals.

Quality control – sees the people in the enterprise working with the process as provided and doing what they can to prevent things getting worst.

Quality improvement – Is where managers begin to organize to attack the chronic waste.

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

CROSBY’S ABSOLUTES OF QUALITY

He proposed four absolute of quality:

Definition – Quality is conformance to

requirements; and not goodness.

System – prevention, not appraisal

Performance standard – zero defects; and not

“that’s close enough”

Measurement – price of non-conformance to

requirements (cost of quality); and not quality

indices

TRINITY INSTITUTE OF PROFESSIONAL STUDIES Sector – 9, Dwarka Institutional Area, New Delhi-75

TOTAL PRODUCTIVE MAINTENANCE

It is a maintenance process developed for productivity

It is a critical adjunct to lean manufacturing.

It is a proactive approach that essentially aims to prevent any kind

of slack before occurrence.

Its motto is "zero error, zero work-related accident, and zero loss“.