Product Support Help Desk Information

Melissa TeatSpring Attendance Conference

April 23, 2015

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EIS Calendars

• 200-Day Calendar; District Calendar (10 & 11 Extracts)• It must be approved in EIS. Calendar approval requires DST_AA access. (District

Tab>Report Period Approval Link)• A new calendar version is created in EIS each time changes are made to a previously

approved calendar. • New calendar versions must be approved in EIS.

• LEA Calendar Approval Process 2015-2016• Please refer to the memo from Nakia Towns, Assistant Commissioner for Data and

Research, dated February 3, 2015.• The memo provides helpful information regarding instructional days and stockpile

days.

• School Calendar (20, 21, 22 Extracts)• The instructional program number represents the school calendar number.

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Resources

• EIS Webpage: http://www.state.tn.us/education/districts/eis.shtml• Documents• Training Videos

• Extract Layout & Appendices• The documents can be found on the EIS webpage.• The extract layout allows users to see what information is included in the extract.• The appendices provide users with EIS acceptable information.

• Transmission File Names• Vendors can provide instructions on how to find file information in your SIS.• File names contain the district number, date created, and R (SIS file) or S (Easy IEP file).

• Assessment/Randa Requirements• Please refer to the Assessment Pull Requirements document from Deb Sauberer Malone,

Executive Director, Assessment Logistics, that was sent to district testing coordinators.• Attendance Manual

• The recent update is complete. • Contact Paul Rainwater, Attendance and Diploma Coordinator at Paul.Rainwater@tn.gov,

if you have any questions.

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EIS Errors• Previous Date Errors

• This error report allows users to search for errors based on the file name and/or date.• Currently, every error corrected and/or cleared would still show on the previous date

report. The future plans are to code EIS to remove any error from this report that has been corrected and/or cleared. This should improve efficiency.

• Block Approval Errors• The current statewide error count is:

• District calendar= 158• School calendar= 1,507• Class= 13,847• Student= 1,361• The Help Desk is aware that some districts have block approval errors for calendars

that are not being used. In that situation, districts should make sure all data attached to the calendar is deleted. The error will continue to show on the report because there will not be any new data submitted.

• Dynamic Errors• Errors should be cleared when corrections are made. Large amounts of errors cause the

report to time out.

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EIS Helpful Information

• Do not send social security numbers in email correspondence, screenshots, and attachments.

• District users with DST_AA access can download the App User List. (District Tab> Download App User List)

• Don’t forget to send the 51 extract.

• Districts that are state hosted should not try to upload files. Vendors have an automated extract process.

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Contact Information

• Melissa Teat, Product Support Manager• Melissa.Teat@tn.gov

• Product Support Help Desk• EIS.Help@tn.gov• (800) 495-4154• (615) 532-6215

2015 Spring Attendance Conference