Product Specialist, Patents Job

Description

Intellectual Property is the power that keeps businesses moving forward. The energy provided by this natural, sustainable and highly renewable resource can provide organisations with the greatest competitive advantage-yet only if they have the ability and know-how to manage it for maximum return at every stage of its lifecycle.

Thomson Reuters offers professionals in many fields the tools and services that are needed to align organizations IP strategy with their business strategy, at every stage. Intellectual Property Solutions (IPS) a business of Thomson Reuters offers the most comprehensive content, powerful tools and the highest commitment to service available, which makes us the essential choice for companies seeking to use intellectual property to power their businesses in today's environment. The knowledge and insight of our information means that experts can uncover new ways of working with IP to create value and success for organizations that utilize our products and services.

Main Purpose of Role:

The Product Specialist is an integral part of the IP Solutions sales strategy where the role holder will play an important part in supporting client acquisition and retention efforts. Product Specialists partner with Sales and Account Management to meet new sales and renewal goals through the delivery of product demos, on boarding support and product training.

Your focus will be on the Germanic speaking market however you overall support the EMEA business in: Understanding customers' business needs and then developing and delivering

presentations which best highlight the solutions available within the Patents & Services group (Thomson Innovation; http://www.thomsoninnovation.com/, West Law; http://west.thomson.com/westlawnext/default.aspx)

Assisting in defining product solutions and developing on boarding plans Supporting a blended learning model by creating recorded sessions and delivering public

WebEx and onsite training Duties and responsibilities: Presales Help Sales articulate the benefits of IP Solutions products to customers Participate in presales activities including: gathering and responding to technical

questions, product presentations and sharing of best practices Look for up sell opportunities in conjunction with Sales Meet service targets and help contribute to revenue targets Understand how to tailor presentations to economic, technical and user buyers Post

Sales Proactively initiate, design and deliver workshops and events for customers and

prospects Provide onsite and web-based demonstrations, training and workshops in support of

sales activities to clients Identify cross-sell and up sell opportunities Contribute to the development and enhancement of training and sales support

materials and strategies Participate in multi-client technical conferences and trade shows Provide feedback to product management and sales on clients' use of products,

additional service needs and competitive situations Deliver and organize workflow based training sessions for customers Provide escalation support for customer services and other colleagues on product

related issues Use CRM as an activity planning tool and to capture all client related activity Offer strong customer service skills as demonstrated by ability to anticipate and meet

customer needs and build relationships Identify client risk and opportunities and work closely with the account teams in order to

maintain and further develop client satisfaction and retention

Qualifications Essential:

Excellent knowledge of IP Lifecycle and the patent workflow Must be able to work both independently and as part of a team selling environment. Ability to communicate effectively at all levels and in all forms with clients, IP Solutions

staff and 3rd party development and support organizations Ability to gain and retain customer confidence and respect Solid interpersonal and problem solving skills Good time management skills to plan and prioritize workload and demands Ability to work with remote cross-functional and cross-cultural teams Self starter Proven team player Builds strong relationships internally and externally with core stakeholders Customer focused and an active listener Consistently delivers on commitments

Required:

Some familiarity with patents, patent analytics and/or competitive products in the intellectual property space

Knowledge of how Intellectual Property is used and leveraged within a business Technical or scientific background

Qualifications and languages:

University degree, preferably within the Sciences Fluency in English and German required and/or Spanish (multi-lingual preferred)

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success.

Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.