product & service offer for the supply of payment ... · pflscontact: 14 -16 rue charles...

Product & service offer for the supply of payment

terminalsand delegated services

- bill collection- sale of top-ups

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Contact: 14 -16 rue Charles Martigny, 94700 Maisons-Alfort, France I Phone: +33 (0)1.45.17.28.60 I Email: [email protected] I Web: www.pfls.fr

2pfls Contact : 14 -16 rue Charles Martigny, 94700 Maisons-Alfort, France I Phone: 01.45.17.28.60 I E-mail: [email protected] I Web : www.pfls.fr

2--15


3--15

The PFLS group specialises in terminals for paying bills and buying top-up credit. Orange Caraïbe is one of its customers

The customer pays using bank notes, coins or a bank card on terminals that are connected to the customer database in real time.

PFLS’s product offer is threefold

The sale of terminals to Orange, who operate them

The rental of terminals to Orange, who operate them

Delegated management where PFLS is responsible for collection on behalf of Orange, which is not involved in any way in operating the terminal

What sets PFLS apart from its competitors

Terminal models with twin banknote acceptors and printers to increase the availability rate of the terminals The ergonomics of the user and operator application which effectively handles populations with only basic literacy

skills High quality design of the terminals and service that integrates terminals stylishly into stores to apply the design

charter and the logical circulation of payment flows Coupling with a supervision extranet including a CRM module which consolidates the payment schemas of the

different types of customer, for subsequent use in enhanced customer relations


4--15

PFLS’s current customers are situated more than 8,000 kms from the company’s head offices

PFLS commits to meeting goals in terms of quality of service, availability and integrity of financial circuits

The PFLS group of companies draws on local providers able to intervene quickly when necessary to deal with all types of situations and questions.

In its Third Party Applications Maintenance department, PFLS has an overview of the installed base of terminals and resolves the immense majority of possible anomalies through remote intervention

The following pages provide the reader with a presentation of our company and our catalogue of payment terminal solutions is attached in a separate document.


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Organisation of the Pfls group of companies

Pfls (Maisons-Alfort): CRM consulting and production firm, 4 in-house staff and 2 regular external consultants, in charge of project steering

Pfls Consulting (Sfax and Tunis): Web and C# development company, 10 engineers and developers, 1 web designer, 1 design and production manager, 1 financial and administrative manager.

Design 14 (Tunis): 2 designers in charge of terminal design and the design of customer reception areas

Blue Part (Tunis): Terminal and technical cabinet production unit, 1 design engineer and a production team

Axonomia (Maisons-Alfort): company that operates payment stands and terminals: 1 sales manager


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Modus Operandi of the Pfls group of companies


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Founded in 1994, Pfls is a consulting and production firm in customer relation quality,development and support for customer relations. Pfls, by virtue of its work method, is a“customer integration” firm .

Pfls’ product and service offer auditing, consulting and training in customer reception quality and customer relation development the development of customer-oriented IT and Web applications the remodelling of reception areas, the design of multi-channel systems, the design and production

of documentary materials for prospective and actual customers sale and implementation of CRM solutions the sale of interactive multimedia terminals

Some of Pfls’ major customers

Pfls’ customers include SMEs and large corporations (see the end pages)

Pfls’ philosophy

Pfls accompanies the customer through modernisationPfls invests up to 15% of turnover annually in R&D: Pfls has an R&D Tax Credit accreditation 2011-2012-2013Pfls supports projects for the sincere qualitative enhancement of customer relations that are friendlier and

adequately supported by tools

Pfls in short


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Design firm Items Areas Graphic communication

Design 14


9--15

Web Agency and DotNet

PFLS Consulting


10--15

Blue Part

Manufacturing workshop for payment terminals and multi-product prototyping


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Axonomia

ExploitationPayment points


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Physical channel:

Assedic Banque Populaire Cgss Véolia Edf Sncf Pole Emploi “ex – Unedic”

Postal channel:

Assedic Pole Emploi “ex – Unedic”

Telephone channel:

Anpe Garp Pole Emploi “ex – Unedic”

References


13--15

Internet and Social media channel: Adae Afpa Bultex Doneo Edf Fertil Givenchy Parfums Havas Voyages Lattoflex MGC MC 602 Multiassistance French National Association of Chartered Accountants Petit Futé

Email channel: Afpa Edf Pole Emploi “ex – Unedic”

Internet and sales force channel: Editions Législatives Recticel

Internet channel and physical reception: Cnam Yuman

References


14--15

Terminal channel:

Accor Canal + Overseas Carrefour Assurance CNAF Conforama Credit Agricole Digicel EDF France Telecom Galeries Lafayette GMF French Culture Ministry Orange Caraïbe Renault TDF Véolia Eau SA HLM de la Réunion

Commercial documentation channel:

CANAL + Recticel

References


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Contact our technical-sales team on +33 (0)1 45 17 28 60 or by email [email protected]

or

Jean François Vermont – Cell phone +33 (0)6 08 63 45 22 – on the following topics: “Audit-Consulting, the remodelling of reception areas, the design of multi-channel systems, the design

and production of documentary materials for prospective and actual customers”

Or go to www.pfls.fr:

Contact

product & service offer for the supply of payment ... · pflscontact: 14 -16 rue charles...

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