product presentation
TRANSCRIPT
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h.KonektEngage your Customers
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*h.Konekt
Hospitality Business believes in
*Customer Engagement
*Revenue Generation
*Customer Satisfaction
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*h.Konekt usage
h.Konekt helps you achieve the same by
* Increasing Direct Revenues
* Ensuring Repeat Business
* Maximizing revenue by cross selling and up selling services
* Helping in improving Customer Satisfaction Ratio
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*Direct Revenues
* How do you Increase Direct Revenues ?
Use your branded mobile website/apps powered by h.Konekt:
This platform has a feature which - hosts - designs - manages Mobile websites Helps your business to • Get -Direct Room -Banquet -Table reservation request• Showcase contact details and location maps• Integrate location API’s allowing hotels to track customers• Integration with GDS or online booking engine• Give updates on latest offers, events & f&b promotions• Promote stay/holiday packages
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*Direct Revenues
Publish Mobile Ads via h.Konekt: Use h.Konekt to publish banner ads that are displayed on the mobile ad
networks.
These ads can be targeted based on
-handsets
-customer demography
-website types
Banner ads when clicked on can be redirected to a
* Landing Page
*Mobile Website
* Call connect feature -This feature helps to directly connect to the booking managers phone of the respective hotel
* Text Based
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*Direct Revenues
Use h.Konekt’s direct marketing tools:
* To reach out to customers via Email, Social Media or Push/Pull based Text Message campaigns
* Short code/ Free Dial helps in
- Integration with Print and traditional advertising media or tent cards helps in creating direct leads
- Promoting coupon campaigns, surveys and polls.
Short code Free Dial • Dedicated short code for receiving messages
• e.g. Text Lotus to 5607077 for instant offers
• Unlimited short key for different campaigns
• e.g. Text Lotus Spa to 5607077
Nachos belongs to which country ? A :Spain ,B : MexicoCall 020 41464120 if your answer is A or 020 41464121 if your answer is B
As soon as the customer dials the number, the call is disconnected and the coupon is received on the phone
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*Repeat Business
* How do you get repeat business? h.Konekt feedback module:
Our Mobile/iPad/touch screen
/Email based Feedback
system allows hotel to capture
customer feedback more
efficiently and reward them with
repeat coupons and offers.
h.Konekt Customer Profiling Module:
Our customer profiling software, which integrates with Hotel Website and Mobile Site, captures customer preference on every reservation. You serve a customer better by giving him what he wants.
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*Repeat Business
h.Konekt Marketing Modules: Emailers, Text Based Messaging, Mobile Website/Application and
Social media integration allows hotels to engage with customers updating them on new offers and events.
Auto Alerts: h.Konekt alerts hotels on Customer’s birthdays/anniversaries and
an option to send them a special offer.
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*Cross sell and Up sell
How do you cross sell and up-sell using h.Konekt?
*h.Konekt cross selling module:
This module allows hotels to sell/pre-book amenities like Golf Tee, Spa’s, and offer coupons of restaurants before the guest checks-in and during his stay, which increases direct revenues.
*h.Konekt up selling module:
This module helps to provide information or offers regarding how the customer could upgrade rooms, stay packages, food offers based on customer choices. This helps to generate additional revenues.
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*Customer Satisfaction
How do you Increase Customer Satisfaction ratio?
Konekt Integrated CRM:
*Konekt integration with your Property Management systems and/or online booking engine helps in
*Meeting customer’s specific requirements (i.e. Pillow options, smoking/non smoking rooms, choice of wine, etc).
*Know which coupons/offers customers respond to.
*Ease of reservation and confirmation of bookings via text or Mobile application.
*Generating auto alerts for airport pick-up& drop details, special greetings and upgrade offers.
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360o View
Konekt Platform
Interactive Text message solutions
Free Dial
Mobile web &applications
Integrated Social Media
Hotel
PMS/POS software Email Marketing
Mobile Ads
h.Konekt is your single window system to reach out and interact with customers