product manual - ntek systems · video codec audio codec proxy registration passkey protection auto...

Product ManualProduct ManualVersion: VX2016.V01

1

Table of Contents

Table of Contents.........................................................Preface...........................................................................Software Terms & Conditions.....................................Introduction..................................................................About the Product........................................................

Getting Started............................................................... 18

Product Installation...................................................... 19

Product Setup (SIP Server)...........................................

Product Configuration.................................................. 24

21

Preparation.................................................................. 18

Installation Guide........................................................ 19

AutoProvision...............................................................Manual Setup...............................................................

Adding Clients..............................................................Nex Phone Application................................................IP Phone........................................................................

Direct Call.....................................................................Call Pickup...................................................................Call Forward.................................................................

242425

282829

2122

Product Overview........................................................Features........................................................................What’s in the Box........................................................Product’s Design..........................................................User Interface..............................................................Technical Specifications ............................................Wiring Diagrams..........................................................System Requirements................................................

678910151618

13456

Adding your Device as a Client...................................Product Basic Features ...............................................

2628

Table of Contents

2

NEX Asterisk Features..................................................

Connecting other Devices ..........................................Safety, Handling, and Support ...................................

Trunks...........................................................................

Outgoing Calling Rules...............................................

Dial Plans......................................................................

Users.............................................................................

Ring Groups.................................................................

Call Queue....................................................................

Voicemail......................................................................

Voicemail Groups........................................................

SIP Settings..................................................................

To Create a New SIP Trunk.......................................

To Create a New Outgoing Call Rule.......................

To Create a New Dial Plan .......................................

To Create a new user ...............................................

To Create a New Ring Group ..................................

To Create a New Call Queue ...................................

To Open a Voicemail for a User ..............................

To Create a New Voicemail Group .........................

To Configure your NEX Asterisk for Global............

Restart or Reset Product..........................................FAQs............................................................................

To Assign Agent for Users .......................................

30

31

32

32

33

34

35

36

36

30

31

32

32

33

3534

35

36

363737

3738

30

3737

Paging / Intercom........................................................To Create a New Page / Intercom ..........................

3

Preface

Please read and follow all the instructions cited in this manual. More information on how to use advanced features of the Device are avail-able online at NTEK Systems Inc. website, www.nteksystems.com. Basic safety precautions should always be followed for the benefit of the Customer and to prolong the Device life span.

DO NOT dismantle the device or tamper with the device’s software (see Software Terms). Only qualified technicians from authorized distrib-utors or the manufacturer are allowed to open the Device and make technical modifications if necessary. Tampering may cause malfunction and may void warranty.

DO NOT plug the Device to a power source during and until installation is complete. If you prefer to connect to a power line, turn off the power source first.

DO NOT detach the Device from its place without unplugging or turn-ing off the power source first should the Device needs to be relocated.

DO NOT submerge or soak device in any liquid

DO NOT shake, drop or strike the unit to prevent internal damage. Handle the unit with care.

DO NOT remove the microSD or the USB cable before unplugging or turning off the device.

DO NOT use detergent, wax, solvent, spray, benzene-based chemicals, thinner, alcohol or excessive water to clean the surface of the product.

DO NOT use the Device in any way that violates the right to privacy or for any other activity that constitute a violation of human rights.Repairs should only be referred to and done by authorized distributors or the manufacturer

Keep the Device Software and Application updated. You will be sent notifications when updates are available.

Product Notice

4

Software Terms & Conditions

GRANT. NTEK Systems Inc. (NTEK) grants Customer a non-exclusive, non-transferable, limited licence to use the Software in the Device along with its Software Extensions (such as available SmartPhone applications and Web management tools) in the Customer’s normal course of business (including the version initially installed together with any Updates specifically for the Device Software, but excluding any new software feature or substantial additional functionality for which NTEK, in its sole discretion, generally charges customers of the Software addi-tional charges.) In addition, Customer may use the Software Extensions on personal computers or mobile device apart from the Device. The Software is protected by copyright and patent applications.

COPYING. Customer may make copies of the Software for backup pur-poses only. Each copy made by Customer must include the copyright/proprietary rights notice(s) embedded in and affixed to the Software. All other copying is prohibited.

RESTRICTIONS. Customer may not publish, transmit, retransmit, disseminate, broadcast, circulate, sell, resell, loan, lease, distribute or transfer Software or copies to third parties, nor reverse engineer, decompile, disassemble or otherwise attempt to discern the source code of the components of the Software. Customer may not use Soft-ware, nor allow Software to be used, to provide data management or processing services for third parties. Customer may not reproduce all or any portion of the Software (except as expressly permitted herein) or any accompanying Documentation, or modify, translate or otherwise create derivative works of the Software. Customer agrees to notify its employees and agents who may have access to Software of the restrictions contained herein and to ensure their compliance with these restrictions.

TITLE. Customer hereby acknowledges and agrees that all right, title and interest in and to the Software, the Documentation and any other related materials are, and shall remain, vested solely in NTEK, its Affil-iates and other software owners, if any, and Customer shall not hold itself out as having any ownership or other rights with respect thereto, except as specifically granted hereunder. Except as expressly permitted herein, Customer agrees that it shall make no use of the Software, the Documentation or any other related materials without NTEK’s prior written consent. Any and all goodwill associated with such rights shall inure directly and exclusively to the benefit of NTEK.

5

Introduction

No part of this manual, including the product and software described in it may be reproduced, transmitted, transcribed, stored on a retrieval system, or translated into any language in any for or by any means, except documentation kept by the end user for backup purposes, without the express written permission of NTEK Systems Inc. (NTEK)

NTEK provides this manual “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties or conditions of merchantability or fitness for a particular purpose. In no event shall NTEK, its directors, officers, employees or agents be liable for any indirect, special, incidental, or consequential damages (including damages for loss of profits, loss of business, loss of use or data, interruption of business and the like), even if NTEK has been advised of the possibility of such damages arising from any defect or error in this manual or product.

Specifications and information contained in this manual are furnished for informational use only, and are subject to change at any time without notice, and should not be construed as a commitment by NTEK. NTEK assumes no responsibility or liability for any errors or inaccuracies that may appear in this manual, including the products and software described in it.

Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identification or explanation and to the owners’ benefit, without intent to infringe.

6

About the Product

Vivex is the office VoIP Deskphone equipped with full-featured multimedia functionalities designed for rich communication and various applications. It has built-in SIP server enabling advanced IP phone capabilities and a variety of PABX functions. Designed with an open platform, Vivex delivers incomparable phone experience, makes collaboration effortless, and integrates multiple systems

Product Overview

Figure 1

7

Features

Built-in Exchange SystemVivex Deskphone has a built-in IP PBX that enable a robust array of call features.

User Friendly ExperienceWe’ve made your setup easier with a user friendly interface and auto-provisioning

Smart PlatformDeskphone runs with Android™ enabling to install a number of productivity apps as well.

Smart PhonebookVivex Deskphone has an intuitive Smart Phonebook that also stores the corresponding SIP locals of its users.

Built for BusinessSupports Audio and Video Conference, Voicemail and Interactive Voice recorder that is crucial tools in business operations

HD Audio and VideoSee and hear your colleagues clearly with HD video and rich audio

Intuitive Touch DisplayEasily navigate through Deskphone with its 7” Touch Screen Display

Enhanced ConnectivityIntegrate your DeskPhone in a variety of ways such as LAN/WLAN, BLE and Wifi Connection

Multiple Users Connect up to One Hundred (100) local extensions with the built in Session Initiation Protocol (SIP) Server

What’s in the box

8

To know that your product is complete with all its accessories, we have listed them as the following:

Deskphone Main Unit Power Adapter Handset with Telephone Coil

Note: NTEK Systems will not be liable for any defect arising from the use of unauthorized accessories which may void the warranty.

9

Product’s Design

7

8

9

11

13

12

10

5

6

1 2

3 4

1) USB Port2) Micro SD Card Slot3) DC Jack Port4) RJ45 Port5) Deskphone Stand6) Handset Port7) Camera

8) 7” LCD Screen9) Loudspeaker Indicator10) Call Hold/Unhold Indicator11) Handset12) Speaker13) Telephone Coil

Parts of the Product

Figure 2.1 Figure 2.2

Figure 2.3

10

User Interface

Dialer Settings

Call Logs ContactsHome

Home Page

Figure 3.1

11

DialerPanel

Voice Call

Delete

Video Call

Redial Button

SIP Call Feature Panel

Dialer Page

Figure 3.2

12

Voice CallBack

Video CallBack

Calls Missed Log

Calls Made Log

Calls Received Log

Call Logs Page

SIP Local No.Date & Time

Contact Image

Figure 3.3

13

Voice CallContact NameSIP Local No.

Contact Image

Contact Favorite Tab

Call Group Tab

Video Call

Contacts Page

Figure 3.4

14

Contact Camera Feed

Vivex Camera

View

SIP Call Handling

Feature Panel

Volume Control

End Call

Video Call Camera

Dialer Tab Option

Contacts Page

Figure 3.5

15

SpecificationsTechnical Specifications

SIP/IP-PBX Specifications

Chassis

Audio

Video

Connectivity

Memory

Camera

Features

Power

Key Features

Codec Specifications

SIP Protocol

Software Management

Standard SIP (RFC 3261)Interactive Voice Response, Music On Hold, Voice mailbox supportSupports Video CallCFI (Call Forward Immediate)CFB (Call Forward Busy)DND (Do Not Disturb)Call Pick-upCall Redial

Video CodecAudio CodecProxy Registration

Passkey Protection Auto Provisioning Remote Configuration

H.264, H.263G.711(a-law/u-law), GSM, YesSIP Transport -UDP, TCPRealm-based authentication(Digest Authentication)DTMF relay RTP payload or SIP info

Admin ModeYesYes

DimensionMaterialMountingIP RatingSpeakerMicAudio Format

Handset / SpeakerphoneScreen Display

Video Format

WLANEthernetBluetoothRAMInternal (DDR)External (Micro SD)Primary

OSCPUInput

210 X 200 X 7 ( mm)ABS PlasticDesktopIP50Rectangular. 8Ω / 2.5WUnidirectional. 110dB SPL. Clear up to 3mMP3, MP2, OGG, AAC, M4A, AMR, FLAC, APE, WAVSupported7” LCD / 16:9, 1280 x 800 pixels, Capacitive Multi-touchMPEG 1/2/4,H.263/H.264,RMVB, WMV/VC-1,MVC,AVSWi-Fi 802.11 b/g/nLAN (RJ45 Port)Bluetooth Low Energy 4.01 GB8 GBExpandable up to 32GBCMOS 5MP Fixed Focus, UXGA 1600x1200,FOV (Field of View): 70°Android™ KitkatQuadcore 1.2 GHz ARM Cortex A912V / 2A , via DC Jack

Wiring Diagrams

16

Vivex Basic Wiring Diagram

Figure 4.1

17

Wiring Diagrams

Figure 4.2

System Requirements

18

Required Device and Tools for Installation

• Power

• Output: 12V 2A• Input: 100 - 250VAC 50-60 Hz

• Network

• WLAN: Wi-Fi 802.11 b/g/n• LAN / Ethernet: RJ45 Port• Minimal Connection Speed

• Environment

• Operation Temperature: -10°C up to + 40°C

Getting Started

Required Device and Tools for Installation

• Deskphone Main Unit• Power Adapter• Handset with Telephone Coil

Required Applications & Software

• Vivex Deskphone Launcher (Installed in the Device)

Preparation

Reminder:

NTEK will not be liable for any defect arising from the use of unauthorized accessories which may void the warranty.

Figure 5

19

Product InstallationProduct Preparation

Installation

Upon knowing that your Vivex Deskphone is complete:

3. Plug the Power Adapter into the Power Source and wait for the Vivex Deskphone to automatically power up and redirect to the main screen (This may take around 30-60 seconds)4. Unlock the screen of Vivex

You may be asked to select a Home App: 1. Tap “Vivex”2. Tap “Always”

Once Vivex Deskphone has powered up, we will need to connect it to the Internet. Vivex Deskphone requires a stable internet connection to work.

1. Swipe down on top right side of the screen

This will pull down device setting buttons

2. Tap Settings3. Tap WiFi OFF Button to turn it ONThis will show you a selection of available WiFi connections

1. Connect the Handset’s Telephone Coil into the Deskphone Main Unit

2. Connect the Power adapter into the Deskphone Main Unit

Figure 6.1

Figure 7

Figure 8.1

Figure 6.2

20

4. Tap your preferred WiFi Network5. Enter WiFi Network Password6. Tap Connect

7. Tap Home Button to return to the home page

Note: To check the connection, you may open the internet browser app and connect to any website.

Reminders: Please note that the adapter’s power requirements are the following:

Output: 12V 2AInput: 100 - 250VAC 50-60 Hz

If this is your first Vivex Deskphone and you are setting it up as your SIP Server, please proceed to the next step Product Setup.

If you are setting up this Vivex Deskphone as a client to an existing SIP Server, kindly proceed to Product Configuration > Adding your Device as a Client

Figure 8.2

21

Product Setup (SIP Server) To make use of our AutoProvision Solution and easily set up your Vivex Deskphone, kindly follow the next steps.

1. Tap Settings2. Tap SIP Settings

Note: A pop up message display for Setup Guide will appear

3. Tap “Yes” to proceed registering the product

4. Tap “Online Auto Setup”

5. Tap anywhere on the screen

Note: -After tapping OK button you will be redirected to My Profile Settings-The user may choose to Save or Cancel since it is automatic configuration

Note: Your device will be downloading SIP Settings from our NTEK SIP Cloud Server. A message will confirm a successful download.

AutoProvisioning

To make use of our AutoProvision Solution and easily set up your Vivex Deskphone, kindly follow the next steps. If you wish to manually set SIP configurations, please proceed to the Manual Set-up below.

Figure 9.1

Figure 9.2

Figure 9.3

22

1. Tap Settings2. Tap SIP Settings

Note: A pop up message display for Setup Guide will appear

3. Tap “Yes” to proceed registering the product

Manual Setup

To configure your Vivex Deskphone manually, use the following steps

Confirmation: Green Dot should appear on the Top Left Screen of Vivex Deskphone. (Vivex Deskphone was successfully registered to the SIP Server and is ready to call and receive call from the Client Device)

Note: If the dot is Red, make sure that Vivex device is connected to the WiFi network with Internet

If the dot is Gray, make sure that SIP Settings received are unaltered or correct.

Congratulations! You should be able to use the Vivex Deskphone now as SIP Server. Please proceed to Product Configuration should you wish to add local extensions.

Figure 9.4

Figure 10.1

Figure 10.2

23

4. Tap “Manual Setup”5. Tap “OK”

7. Input the following SIP Account details for the Vivex device.

8. Tap “Save”


Note: A pop up message will display saying Registration Success

SIP Number (SIP Call ID Number): Enter Default 5200IP Address (SIP Server Address): Enter Device IP AddressPassword (SIP Account Password): Enter Default 000000Port (SIP Server Port): Enter Defaut 5060

6. Tap “Client Setup”

Figure 10.3 Figure 10.4

Figure 10.5

Figure 10.6

Note:

To check your IP Address:• Swipe down on top right side of the

screen. • Tap Settings• Tap WiFi.

24

Congratulations! You should be able to use the Vivex Deskphone now as SIP Server. Please proceed to Product Configuration should you wish to add local extensions.

You will be able to have access to the list of SIP Call IDs available to your Vivex Deskphone




Note: If you do not wish to use the default SIP Call ID you may check the autoprovision.nexportals.com using the following steps

1. Tap “Home Tab”2. Tap “PBX Setup”3. Enter default username “admin”4. Enter default password “admin”

Product Configuration

In this section, we will be guiding you to adding clients to your Vivex, adding and assigning local extensions to other devices.

Make sure that your Smartphone and Vivex is connected to the same network.

1. Download the NEX Phone Application from the Play Store on your smart device2. Open the Application3. Tap “Settings”4 .Tap “SIP”

Adding Clients

Nex Phone Application

Figure 10.7

Figure 11

25

Please Input the following details

•Display Name (Indicate the Name you want to appear in your Phone Book)• Call ID (Kindly check autoprovision.nexportals.com for the available extensions for your Vivex Deskphone)• IP Address (Enter the IP address you’re both connected)• Default Password (000000)• Port (Enter the default SIP Port: 5060)• Swipe 3G/LTE if you want to use mobile data.Note: Carrier charges for internet service may apply• Tap “ ”

Confirmation: Green Dot should appear on the Top Left Screen of Smart Device. (NEX Phone Appwas successfully registered to the SIP Server and is ready to call and receive

IP Phone(For Illustration, we are using a generic IP Phone. Terms may vary for branded IP Phones. Our Technical Support will be glad to help)

You may now use NEX Phone App as a local extension

1. Connect IP Phone to LAN Cable on the same Network that the VIvex Deskphone is connected2. Select “Menu”3. Select “Setting”4. Select “Advanced”5. Enter default IP Phone Password (this may vary depending on model)

Figure 11.3

Figure 12.1

26

Adding your Device as a ClientIn this section, we will help you use your Vivex Deskphone as a client to an existing SIP Server.

1. Tap “Settings”2. Tap “SIP Setting”

Note: A pop up message display for Setup Guide will appear3. Tap “No” to proceed registering the product 4. Tap “Manual Setup”5. Tap “OK”

6. Select Accounts7. Set IP address of the SIP Server8. Set Server Port of the SIP Server9. Set User ID / Call ID. This will be the local extension number10. Enter Vivex Deskphone Default Password: 000000 11. Set Display Name. This is the same as the local extension number12. Make sure of the following: Outbound Proxy: Disabled Registration: Enabled13. Save Details

You may now use the IP Phone as a local extension. It will have all Communication Features of the Vivex Deskphone if its form factors permits it to.

Figure 12.2

Figure 13.1

Figure 13.2

Figure 13.3

27

5. Tap “Client Setup”

6. Input the following SIP Account details for the Vivex device.

7. Tap “Save”


Note: A pop up message will display saying Registration Success

SIP Number (SIP Call ID Number)PBX IP Address (SIP Server Address)Password (SIP Account Password)Port (SIP Server Port)




Congratulations! You should be able to use the Vivex Deskphone now as Client Device. Please proceed to Product Basic Features should you wish to add local extensions.

Figure 13.4

Figure 13.5

Figure 13.6

Figure 13.5

Product Basic Features

28

Direct CallThere are multiple ways to call with a particular extension

From the Home Screen1. Tap “Dialer Tab”2. Enter Four (4) Digit Extension Number3. Tap “Video Call” Button or “Voice Call” Button

Call PickupAllows other users to answer incoming call for someone. To intercept an incoming call:

1. Tap “Dialer Tab”2. Tap “Call Pick Up” or Dial *8

Dialer Tab

Figure 14.1

Figure 14.2

29

Call Forward - ImmediateRedirects a call to another destination immediately when the extension is called or reached.

To set Call Forward - Immediate1. Tap “Dialer Tab”2. Tap “Call Forward Immediate” button3. Enter recipient extension number4. Tap “Enable”

To update the Call Forward recipient1. Tap “Dialer Tab”2. Enter recipient extension number3. Tap “Update”

To disable Call Forward - Immediate1. Tap “Dialer Tab”2. Tap “Call Forward Immediate”3. Tap “Disable”

Call Forward - BusyRedirects a call to another destination when the extension is busy or when the call is rejected

To set Call Forward - Busy1. Tap “Dialer Tab”2. Tap “Call Forward - Busy”3. Enter recipient extension number4. Tap “Enable”

To update the Call Forward recipient1. Tap “Dialer Tab”2. Tap “Call Forward - Busy”3. Enter recipient extension number4. Tap “ Update”

To disable Call Forward - Busy1. Tap “Dialer Tab”2. Tap “Call Forward - Busy”3. Tap “Disable”

Figure 14.3

Figure 14.4

30

NEX Asterisk Features

• In trunks Tab, Press “+ New SIP/IAX Trunk”1. Select SIP to use Session Initiation Protocol2. Select Context Naming Note: You may skip this step3. Name the SIP trunk4. IP address or URL for your VOIP provider’s server5. If there’s authentication required you need to input Username Note: If not required you may leave it blank6. If there’s authentication required you need to input Password Note: If not required you may leave it blank7. Save then Apply Changes

The built-in IP PBX can be managed via the device or thru any browser in the network.

Once configured, the device can be utilized as a VOIP endpoint to call other VOIP devices on the network. The following are its features:

To access the built-in IP PBX, point the browser to the following address (xxx.xxx.xxx.xxx represents the device IPv4 address):

xxx.xxx.xxx.xxx:8088/static/config/index.html

Trunks

To Create a New SIP Trunk

Trunks are outbound lines used to allow the system to make calls to the real world. Trunks can be VoIP lines or traditional telephony lines.

123

45

6

Figure 15.1

31

• In the Outgoing Calling Rules press “+ New Calling Rule”1. Set the Calling Rule Name2. Design a Pattern that will be used (e.g: _5XXX where 5 is the prefix and X is any number between 0-9, if a dialed number has a prefix of 5 and has a number of digits of 4 it will trigger this calling rule)3A. Tick this Checkbox to create a calling rule for local destination3B. Select a Trunk to create calling rule for a SIP trunk.4. Select a local destination (note: direct destination may not work, please use ring group instead)5. Save then Apply Changes

Outgoing Calling Rules

To Create a New Outgoing Call Rule

Calling Rules define dialing permissions and routing rules.

An outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g. “local” 7-digit dials through an FXO but “long distance” 10-digit dials through a low-cost SIP trunk). Note that this panel manages only individual outgoing call rules. See the Dial Plans section to associate multiple outgoing calling rules to be used for User outbound dialing.

12

3A4A

3B

5

Figure 15.2

32

• Go to Dialplans Tab then press “+ New DialPlan”1. Choose a Name for DialPlan2. Check all the calling rules you wanted to include in the dialplan3. Save and Apply Changes

Dial Plans

To Create a New Dial Plan

A DialPlan is a set of ‘Calling Rules’ that can be assigned to one or more users.

Dial Plans are assigned to Users to specify the dialing permissions they have. For example, you might have one Dial Plan for local calling that only permits users of that Dial Plan to dial local numbers, via the “local” outgoing calling rule. Another user may be permitted to dial long distance numbers, and so would have a Dial Plan that includes both the “local” and “long distance” outgoing calling rules.

1 2

• Go to Users Tab then press “+ Create New User”1. Input desired Call ID for extension2. Input the same Call ID of extension3. Choose a DialPlan that you want to use4. Input the same call ID of extension5. Uncheck IAX6. Select H.264 for the 3rd codec preference7. Select H.263p for the 4th codec preference8. Select H.263 for the 5th codec preference9. Input the same Call ID of extension10. Input Password for this user11. Press Update then Apply Changes

Users

To Create a new user

Users is a shortcut for quickly adding and removing all the necessary configuration components for any new phone/user.

Here you can (1) Create New Users, (2) Modify/Edit Users, (3) Delete Users

Figure 15.3

33

12

4

5

6 7 8

910

3

• Go to Ring Groups tab then press “+ New RingGroup1. Set RingGroup Name2. Set a RingGroup extension #. Note: to set different #, you need to disable extension ranges in Options3. Select extension # to include in ring group4. Press to include selected extension #5. Select Strategy: 5.1 Ring in Order 5.2 Ring All Simultaneously6. For Ring in Order: 6.1 Set # of second 7. Set Hangup if doesn’t have available #8. Save and Apply Changes

Ring Groups

To Create a New Ring Group

Ring groups allow a group of phones, or devices, to ring simultaneously or in a sequence (ring order). This provides the opportunity for multiple people to answer a call (ring all) or one person can answer a from any phone. This feature is also called Huntgroups

Figure 15.4

34

• Go to Call Queue Tab then press “+ Create New Queue1. Enter desired Extension number for Call Queue.2. Enter desired Name for Call Queue3. Select Strategy for Call Queue. RingAll, Round Robin, Least Recent, etc.4. Select Agents that will be included in Call Queue5. Update and Apply Changes

Call Queue

To Create a New Call Queue

A call queue lines up callers and allows them to wait to speak to any group of employees taking a high volume of calls. This feature allows you to speak to more people rather than send callers back to voicemail to leave a message and receive a call back when time permits.

Figure 15.5

35

• Go to Users Tab then Edit Existing User/s• Check the “Is Agent“ Checkbox in the Other Options.• Update and Apply Changes

To Assign Agent for Users

13

4

5

2

1. Check the “Enable Voicemail for this User”2. Set a PIN code for the Voicemail3. Press Update then Apply changes

Voicemail

To Open a Voicemail for a User

Voicemail is an option available for every extension(Caller ID). The relationship between the extension and voicemail is established in Users. In that section you can specify whether voicemail is enabled for an extension, as well as the PIN for retrieving a voicemail. The Voicemail page lets you specify voicemail parameters.

12

Figure 15.6

Figure 15.7

36

• Go to Paging/Intercom Group then press “+New Page/Intercom group”1. Choose Extension Number for the Page/Intercom Group2. Select Type: 2-Way Intercom or 1-Way Page3. Select Extension number to include in Page/intercom group4. Insert the selected extension number5. Save and Apply Changes

Paging / Intercom

To Create a New Page / Intercom

The Paging/Intercom tab allows you to setup 1-way paging or 2-way intercom for calling an individual or a group of extensions. This canbe used to make an announcement over the speakerphone of a group of phones.

1

2

34

5

• Go to VoiceMail Group Tab then press “+ New VoiceMail Group”1. Choose an Extension Number for the New VoiceMail Group2. Choose a desired name for the New VoiceMail Group3. Check all the Extension number that needed to be included in the New VoiceMail Group4. Save and Apply Changes

Voicemail Groups

To Create a New Voicemail Group

A voicemail group gives you the ability to create a voicemail box that can be shared by any of the users on NEX PBX.

12

3

4

Figure 15.8

Figure 15.9

37

• Go to SIP Settings tab, and then go to the NAT tab.1. Input your Public IP2. Input your Public IP3. Input your Local Network address with a NetMask4. Select Yes5. Select Yes6. Press Save then Apply Changes

SIP Settings

To Configure your NEX Asterisk for Global

Here you can (1) Edit General SIP settings, (2) Edit Terms of Service, (3) Configure NAT for Global use, (4) Enable Jitter Buffer, and (5) Allow/disallow Codecs

12

34

5

6

Safety, Handling, and Support

• On device, Tap “Setting”• Select “Back up and reset”• Select “Factory data reset”• Tap “Reset Tablet”• Tap “Erase Everything”

Restart or Reset ProductIf you need to restore Vivex to its factory settings, follow the steps

Note: Vivex device will power off. It will take 2-4 minutes for the main screen of the device to display

Because of the number of available electronic devices that can be integrated with the relay of SmartEntry, we have taken this content online. Please take time to visit nteksystems.com/pages/download so you can see which devices can be used with Vivex.

Connecting other DevicesFigure 15.10

38

FAQsHow do I know how many Vivex Deskphones do I need?

It is highly dependent on the number of client devices you would want to have local extensions. Remember that a Vivex Deskphone can have up to 100 local extensions.

Another consideration is the volume of call activity you expect (i.e. Number of concurrent calls, length of calls, etc.). A single Vivex Deskphone can support fifteen (15) concurrent voice calls or (10) concurrent video calls. Keeping this in mind, if you have a high volume call environment, it may be wiser to lower down the ratio of server to client (i.e. 1:100 as opposed to 1:50)

What other devices may I connect with Vivex Deskphone?

Here are some devices to which we have done extensive tests the Vivex Deskphone:NEX Phone AppIP PhonesPSTN GatewayGSM GatewayVoIP Paging System

Can all my local extensions be NEX Phone App?

Yes. This is very applicable for when the users of the NEX Phone App needs to be mobile or on field.

Can I do a mix of IP Phones and NEX Phone Apps as local extensions using one Vivex Deskphone?

Yes.

Can I use traditional landline on Vivex Deskphone?

You would need to use a third party GSM or PSTM Gateway on your Vivex Deskphone to enable it to connect to traditional phone lines or have a mobile cellular number. Network charges may apply from traditional telecommunication companies and rates may vary depending on their policies. This is why we advocate Voice over IP Communications to drive down your communication costs.

39

Can I use third party communication applications?

As our Vivex Deskphone runs on an Android operating system, you may download and install apps from the Google Play store. Please consider their platform requirements of the thrid party application though as it may require a different Android OS version.

How can I manage the local numbers I assign to a particular client or a number of clients?

You simply need to go to nexportals.com and use the NEX Asterisk Features we discussed earlier. The portion about Users should allow you to assign a particular local number.

Where to get the latest copy of this document?

You may visit nteksystems.com/pages/download

Unit A, Topy Building 1,#3 Economia St., Brgy. Bagumbayan,

Quezon City, Philippines(+632) 955-6821

product manual - ntek systems · video codec audio codec proxy registration passkey protection auto...

Documents