Product Management in Operations

Working product

(Operational)

Continuous

Improvement

based on process

analytics

Process Maturity

& Innovation

Stakeholders need

assessment

Technology

upgrades

Incidents

Problem

Very High-priority

Need (But minor)

Product Backlog

Operations

Issues (Technology

Lead)

(Business

Analyst)

(Product

Owner) Operation Support

Queue Management

Enhancement

Product Roadmap

Release Plan

(Product Owner)

(Business

Analyst)

Product

Requirement Management

(Process

Owner)

(Team)

(Scrum

Master)

Release Planning

(Product

Owner)

(Process Owner)

Requirements

(User Stories) Need Statements

Need Priority

Release Priority

Process Roadmap Program Leadership

(Support - Team)

Emergency Issues/

Critical Fixes Bug-Fix

Deployment

Operate Release

– Minor changes

Project Releases

– Major changes

Product Bug-Fix

(Live Product) Kanban Boards