Introduction and Update

Mark Tysom

Product Management

Overview• Introduction• Why?• How?• Update on new products

• Introduced at Janet 18 months ago

• Bridging gaps between

teams of different expertise: – Strategic Technologies– Operations– Marketing– Finance– Customer Engagement

Introduction

“You need a very product oriented culture… Lots of companies have great engineers and smart people. …..there needs to be some gravitational force that pulls it all together.”From “I, Steve: Steve Jobs in His Own Words”

• Establish Product Management as a function– Ownership and maintenance of Concept Development

Process• Produce coherent product portfolio for Janet

– Which services to offer and how to present them• Develop product strategies

– Shape direction of products based on market and customer requirements

• Develop appropriate charging/funding models– Subsidised/self-sustaining services

• Embed product lifecycle process– See next slide…

My objectives

Product lifecycle process

• Holistic approach to service development

• Cross-company buy-in, sign-off and visibility

• Customer focused

• Deliver the right products, in the right ways, to the right markets

• Uniform, consistent and transparent procedure:– Concept Development Process

Why use product management?

“At Apple we come at everything asking, “How easy is this going to be for the user? How great it is going to be for the user?”From “I, Steve: Steve Jobs in His Own Words”

• Developed with PwC

• To evaluate ideas for new and existing products and services

– Does it meet customer need?– Does it offer an innovative solution?– Does it fit with Janet strategy/products?– Is it capable of cost effective

development?– Is it capable of cost effective delivery?– Is it scalable/capable of growth?

• Assessment of financial and reputational risk

• Business case templates

• Proportionate effort

• Innovation Mentor

Concept Development Process

• Encourages innovation and provides a structure for staff to follow that is efficient and delivers swift decisions

• Robustly challenged prior to the allocation of significant resources

• Good decision making and good accountability

•  Relevant to a wide range of developments:– New products and services– Business improvement processes where investment is required– Re-procurement, upgrade or enhancement of existing products

and services 

Why do we use this process?

• Janet Videoconferencing

– New and improved scheduling service

– New managed service

– Outsourced model

– Interoperable with proprietary systems such as Skype, MS Lync, Cisco Webex

– Financially sustainable in 2 years

– Launch Autumn 2013

In the pipeline

• Janet Certificate Service

– 2009 survey: 78% prepared to pay

– Automation, wider range of certificates

– Many NRENs charge for certificates

– Introduce competitive charging model

– 1st April 2013

– Financially sustainable within 3 years

– Business case to Strategy Group

In the pipeline

• Janet Telephony

– SIP trunking to reduce, or negate the need for local ISDN connectivity

– Reduced call charges, in particular from fixed line to mobile devices

– Reduce capital and maintenance costs for private branch exchange equipment

– DPS procurement framework

– Janet Connected

– Business case to Strategic Group

In the pipeline

• Janet ADSL

– An affordable secondary connection

– For business continuity purposes

– Demand from colleges and small universities

– Help to drive uptake of cloud hosted services

– Proof of concept completed

In the pipeline

• Security products and services

– Security consultancy/health checks– On-site incident handling training– On-site incident response– DOS attack mitigation– Penetration testing– Handling forensic evidence training– Data recovery and forensics– Malware analysis service– Data destruction service– VPN services– Vulnerability alerting service– DNS health checks– Managed firewall service– Managed IDS service– PGP signing service– 24/7 CSIRT service– Managed logging service– Instructional posters, flyers, leaflets for

reuse/co-branding

In the pipeline

• The concept and purpose of Product Management is understood across the company

• New and existing services are developed following the Concept Development and Business Case processes

• We are able to identify gaps in our product portfolio and are working to address these

• We know the actual cost of delivering each of our services

• We have identified services that can generate income and have implemented charging models for these

Measuring success

Janet, Lumen HouseLibrary Avenue, Harwell OxfordDidcot, Oxfordshiret: +44 (0) 1235 822200f: +44 (0) 1235 822399e: Service@ja.net

Questions..?