TERMThe term of Your Plan will be clearly stated on Your Original Documentsand is effective from the expiry date of the manufacturer’s warranty ofYour Product. For all products purchased with a purchase price over $400 the term ofYour Plan may be:• 2, 3 or 4 years as specified on Your Original Documents.• If the manufacturer’s warranty is less than 12 months, then a period

of twice the term of the manufacturer’s warranty will apply for YourPlan. For example, if the manufacturer’s warranty equals 3 monthsthen the term of Your Domayne® Product Care Plan equals 6 months.

In all cases, protection for products costing more than $400 is limitedto 7 years (excluding plasma televisions, which is limited to 5 years)under Your Plan inclusive of any manufacturer’s warranties provided.If Your Product has a purchase price under $400 the term of Your Planwill be 24 months effective from the expiry of the manufacturer’swarranty of Your Product.

WHAT IS COVEREDYour Plan covers the cost of parts and labour to repair Your Product inthe event Your Product fails to properly operate due to:a) Electrical, electronic and mechanical failure protected under Your

Product’s manufacturer’s warranty.b) A defect in materials or workmanshipc) Normal wear and teard) Dust, internal overheating, internal humidity or condensation

If Your Product cost more than $400 We will protect you against thesefaults under Your Plan until the expiry date of Your Plan, or until YourProduct is replaced with a new product.In the event that Your Product cost less than $400, We will always replacewith a new product rather than repair under Your Plan.The maximum amount payable by Us under Your Plan will be the OriginalPurchase Price of Your Product (inclusive of GST) per claim.

REPLACEMENT TERMSIf Your Product cost more than $400 and it is not economical for Us torepair Your Product and at Our sole discretion, under Your Plan We mayreplace Your Product with a new product that is its nearest equivalent.In the event that We replace Your Product under Your Plan, We will takeinto account features, quality and specifications of the original item as

well as availability of the technology.The value of the replacement product shall not exceed the OriginalPurchase Price You paid for Your Product. Due to changes in producttechnology and availability, the replacement product We supply underYour Plan may have a lower selling price and is not limited to the originalmanufacturer brand of Your original product. Replacement pricedifferences, if any, will not be refunded.Under Your Plan, if we cannot repair Your Product or offer a suitablereplacement, we may give You a store credit or cash settlement. Thevalue of any store credit or cash settlement that We give You under YourPlan will not exceed the Original Purchase Price of Your Product . Thedecision to repair, replace, offer a store credit or cash settlement underYour Plan is always at Our sole discretion.If Your Product cost less than $400, and We cannot offer a suitablereplacement, we may give You a store credit or cash settlement underYour Plan. The value of any store credit or cash settlement that We giveYou under Your Plan will not exceed the Original Purchase Price of YourProduct. The decision to replace, offer a store credit or cash settlementunder Your Plan is always at Our sole discretion.If Your Product is replaced, a store credit is given or a cash settlementis made under Your Plan, this shall constitute fulfilment of this Planand the faulty item will become Our property.

NO LEMON GUARANTEEIf You have purchased a product costing more than $400 and thesame component fails three or more times during the term of YourDomayne® Product Care Plan, We will replace Your Product under YourPlan in accordance with the Replacement Terms above.If You have purchased a product costing less than $400, We willreplace Your Product under Your Plan the first time it fails in accordancewith the Replacement Terms above.

FREIGHTIf You have purchased a product costing more than $400 and YourProduct requires servicing, under Your Plan We will cover freight both toand from Our designated service centre where: (a) the gross weight of Your Product is 5kgs or less; and (b) You live more than 20km from Our designated service centre. An example of items on which freight would be covered include, but isnot limited to, notebook computers, still or video cameras, MP3 playersand mobile phones. If You have purchased a product costing less than $400, under Your

Domayne® Product Care

Thank you for choosing to protect Your Product with a Domayne® Product Care Plan. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a majorfailure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if thegoods fail to be of acceptable quality and the failure does not amount to a major failure.The benefits under Your Domayne® Product Care Plan are in addition to Your rights and remedies under the Australian Consumer Law.You are not required to pay for Your rights and remedies under the Australian Consumer Law.Nothing in this Domayne® Product Care Plan excludes, restricts or modifies Your rights under the Australian Consumer Law. Please ensure that You keep Your Original Documents that record the purchase of both Your Product and this Domayne® Product Care Plan. The OriginalDocuments constitute proof of the purchase and in the event of a claim, the Original Documents may need to be produced.The protection provided to You under Your Domayne® Product Care Plan is subject to the terms and conditions specified below.

TERMS AND CONDITIONSGENERALIf You have purchased more than one product on the same purchase receipt, then Your Domayne® Product Care Plan will only cover thoseproducts specifically described on the purchase receipt and/or Tax Invoice as being covered. Domayne® Product Care is only available fromDomayne® on the day of purchase of Your Product.

Product Care

Claims Hotline

1300 810 118

®

Plan We will cover any freight costs associated with the assessment orreplacement of Your Product.In most circumstances, we will arrange and cover the cost of freightupfront.

FOOD SPOILAGEIf Your Product is a fridge or freezer, under Your Plan We will cover Youup to a value of $250 for any food spoilage that might occur as a resultof a defect as stated in the coverage section.

LAUNDRYIf Your Product is a washing machine or dryer, under Your Plan We willcover You up to a value of $100 for any laundry cleaning and /or dryingservices if Your product is out for service for more than ten(10)consecutive days from the time of the first service call to assess thefailure. You will be required to supply an itemised list and or receipts foreach laundry reimbursement claim under Your Plan.

USE OF REFURBISHED PARTS If Your Product is to be repaired, please note that refurbished parts maybe used to repair your goods.

DATA STORAGE If your goods are capable of storing User Generated Data it is possiblethat repairing Your Product may result in the loss of Your User GeneratedData.

AVAILABILITY OF SERVICE We always try to complete repairs in the shortest amount of timepossible under Your Plan, however, We are not responsible for delayscaused by factors beyond our control such as manufacturer delays insupplying parts.

WORLDWIDE COVERAGEYour Product is covered by Your Plan in any country where a HarveyNorman®, Domayne®, Joyce Mayne®, Norman Ross®, Clive Peeters® orRick Hart® store exists.If You are in a country where a Harvey Norman®, Domayne®, JoyceMayne®, Norman Ross®, Clive Peeters® or Rick Hart® store does not existand Your Product suffers a failure or fault as stated in the coveragesection, should you wish to have Your Product repaired under Your Planin that country, We will pay up to A$200 of the cost of repair. You willneed to contact Our customer service centre before having Your Productrepaired. You will need to pay for the repair and claim the cost backfrom Us. You will need to show an itemised invoice of the repair costs inorder to have Your reimbursement approved under Your Plan. You mayalso elect to have Your Product repaired on return from that country inwhich case you will not be required to pay for the repair and claim thecost back from Us.

WHAT IS NOT COVEREDNothing in this Domayne® Product Care Plan excludes, restricts ormodifies Your rights under the Australian Consumer Law. Your Domayne® Product Care Plan does not cover:1. Faults or failures covered by the manufacturer during the

manufacturer’s warranty period.2. Defects or design faults that are covered by the original product

manufacturer or distributor whether or not through the process ofa product recall.

3. Repairs carried out by repair agents that are not authorised by Us.4. Repairs or replacements that have been organised without

following the claims procedure listed in this document or withoutOur authority.

5. Except where previously mentioned in these terms and conditions,costs associated with freight, transportation or delivery for YourProduct.

6. Service call fees for Your Product if Your Product has a weight thatis less than 25 kilograms.

7. Service call fees for Your Product where Our designated servicecentre is not available within a 50km radius of the location of YourProduct.

8. Service call, repair costs or replacement costs where the fault isnot covered under Your Plan.

9. Costs associated with installation, uninstalling, dismantling, or re-installation of Your Product.

10. Costs associated with any damage that occurs duringtransportation, installation, uninstalling, dismantling or re-installation of Your Product.

11. Consequential losses or damage of any type.12. Costs associated with routine maintenance and servicing such as

cleaning, adjustments, lubrication, alignments, reprogramming,tuning or upgrades.

13. Accidental, cosmetic or physical damage of any type or from anycause.

14. Accessories such as, but not limited to, headphones, microphones,cords and cables, ancillary game controllers and memory cards.

15. Mechanical or Electrical Failures of Your Product caused by;Negligence, accidental or deliberate misuse or unauthorisedalterations;Liquid penetration;Infestations of vermin, pests or insects;Accidental, cosmetic or physical damage from any cause;Rust, corrosion or mould

16. Repairs to any;Consumables, including but not limited to user replaceablebatteries, fuses, filters, bulbs, globes, lamps, user replaceableelements, toners, drums and print heads;Monitors or televisions as a result of burned phosphor, screen burnor finger prints;Speakers as a result of overloading;Software, data or removable data medium caused by theMechanical or Electrical Failure of Your Product.

17. If Your Product is under $400, the replacement of:Any accessories which may include head phones, remote controlsor external devices;

18. Any single claim amount which exceeds the original purchaseprice of Your Product.

DEFINITIONSMechanical or Electrical Failure:means a sudden or unforeseen failureof Your Product arising from a mechanical or electrical fault.Original Documents: means Your original purchase receipt and taxinvoice issued by the Retailer which sold Your Product to You.Original Date of Purchase: means the date shown on Your OriginalDocuments.Original Purchase Price: means the amount shown on the purchasereceipt and/or Tax Invoice being the cost of Your Product.Replacement Terms: means the paragraphs in this document underthe heading "Replacement Terms".User Generated Data: All data generated by You and stored on or inYour Product. For example, songs, photos, telephone numbers andelectronic documents.

You, Your: means the person or persons or business named as thepurchaser on the original purchase receipt and/or Tax Invoice.

Your Product:means the product that You purchased with Product Careincluded as described in the purchase receipt and/or Tax Invoice.

Your Plan, Your Domayne® Product Care Plan means the Domayne®

Product Care Plan that You have purchased with Your Product.

We, Us, Our, Retailer: refers to the selling retailer or an authorised agentof the selling retailer whose name appears on the original purchasereceipt and/or Tax Invoice as the supplier.

TRANSFERRING YOUR DOMAYNE® PRODUCT CARE PLANYour Plan as it applies to Your Product can be transferred to a new ownerprovided the advice from You or the new owner is given to Our customerservice centre. Please provide a copy of the Original Documents to thenew owner on Transfer. Please call Our customer service Hotline on1300 810 118, during Our operating hours as set out below or mail Youradvice to the address below.

PRIVACY STATEMENTWe comply with the Privacy Act 1988 (Cwth) (as amended). Theinformation We collect will be used for the purpose of providing Your Planto You or to investigate, assess and pay claims under Your Plan.For these purposes, You acknowledge and consent to Us, Our agents andOur related entities collecting Your personal information and disclosingYour personal information to Our agents, Our related entities or Ourservice providers.You also acknowledge and consent to Us, Our agents and Our relatedentities collecting and using Your personal information to contact You formarket research or to provide You with information and offers aboutproducts and services offered by Us, Our agents and Our related entities.If You do not want to receive any marketing information You can opt outby contacting Us on the numbers set out in this document.

15 DAY FREE LOOK If You wish to cancel Your Domayne® Product Care Plan within 15 daysfrom the purchase date of Your Product, the Retailer will refund theamount You paid for Your Plan. Your Domayne® Product Care Plan cannot be cancelled after the 15day free look period.

CLAIMS PROCEDUREBefore calling please conduct a basic check of Your Product.• Is Your Product plugged in?• Does Your Product require new batteries?• Have You checked Your manufacturer’s instruction booklet? Many

manufacturer’s instruction booklets contain “trouble shooting” tips.If the problem still persists follow our simple claims procedure tomake a claim under Your Domayne® Product Care Plan. Please haveYour Original Documents ready before phoning.

• Please make sure that you have your product model and serialnumbers available before calling.

• Call Us on 1300 810 118 during our business hours.

• One of Our friendly customer service representatives will verify Yourdetails and assist You with Your query.

• A claim can also be notified on line by visitingwww.onlinewarrantyclaims.com and completing the online claimsnotification form.

COMPLAINTS PROCEDURE – CUSTOMER CAREWe take our customer service seriously and want to hear about anyproblems that You may have had with Your claim or the level of serviceYou have been provided.To notify us of these issues, please collect all the relevant informationon Your query and direct it to The Resolution Team at the address shownbelow.We will confirm the receipt of Your complaint within 48 hours of receivingit. We will endeavour to have a resolution to Your complaint within 5working days.

If You have any questions or queries about Your Domayne® Product CarePlan, please don’t hesitate in contacting Us.

For all enquiries, to transfer ownership or to lodge a claim contact Uson

1300 810 118 Monday to Friday 8.30am – 7.00pm (Eastern Standard Time)Saturdays 9.00am – 12.00pm (Eastern Standard Time)

Domayne® Product CarePrivate Mail Bag 14Castle Hill NSW 1765

International EnquiriesNEW ZEALAND 0800 848 444IRELAND 1800 200 503SINGAPORE 1800 438 6393MALAYSIA 1800 882 238SLOVENIA 08 01 018

Claim notification may also be made by visitingwww.onlinewarrantyclaims.com

ATTACH PURCHASE INVOICE HERE

ATTACH PURCHASE INVOICE HERE